DAN.COM Domain Marketplace (Official Thread)

[DAN.COM]

DAN.COM (formerly known as Undeveloped.com) is on a path to be become the biggest domain marketplace in the world. We use state of the art technology to solve everyday problems buyers and sellers in the domain industry face. At DAN.COM we focus on automating most processes required to buy & sell domains to increase a more efficient and active secondary market for domains.

What sets us apart is our strong focus on product development and customer satisfaction. We leave nothing to chance and every single feature and element we introduce is professionally and carefully designed and built.

DAN.COM is ranked in the top 5 best-rated marketplaces in the world (According to the biggest review platform Trustpilot) and in the domain industry, we're the domain marketplace with the highest rating with an average of 9,4 out of 10 points.

At DAN.COM you will get the highest value for the lowest commission around. Due to our domain transfer automation, we can offer significantly faster handling of domain transactions and payouts (usually within 24 hours) at the lowest fee charged by any domain marketplace.

We've been the first on many fronts and proudly will continue to keep innovating. We were the first to offer optimized for sale pages since 2013, the first to provide payment plans in the form of lease to own and rentals and also the first and only domain marketplace offering free SSL on all domains parked with us for over a year now.

Read more about DAN and our future plans here: https://blog.undeveloped.com/a-big-leap-forward-3a3cc59ed418

This thread is created to act as an informal communication board between the DAN team and the domain community. Feel free to post feedback here and to discuss how you use DAN.

What this thread is not meant for is support. Please contact our support team here: [email protected] when you need assistance.

Previous reviews under old brand: https://www.namepros.com/threads/undeveloped-com-experience.893201/

 

[DomainBarracksRob]

We've been informed that there's quite some misinformation spreading about our revamped checkout. We'd like to share some insights about our checkout to clarify why we're so excited about our new checkout, and you should be too.

We've designed the checkout with care and so far the data since launch is looking very promising. It's too early to make a final conclusion yet and we will implement improvements over time when our data indicates that that is required. But so far, after a small hiccup on launch day, we're doing well.

Here's what makes our payment processing system stand out:

1: We offer all local payment solutions per market. Most of our competitors are focused on optimizing
for just one region. Domain buyers at Dan can pay with their local payment processor like Ideal, Mr cash, AliPay etc. These payment options do not introduce any payment fee.

2: All transactions handled by Dan under $999 do not include a payment fee.

3: For transactions from and above $1000 we've created an entirely new setup so we can offer local Bank Transfers which process within hours not days as an alternative that also introduces a 1% discount for the buyer. Unlike our previous checkout, all domain buyers in the new model get the easy local Bank Transfer option including the 1% discount.

Since our sellers pay a low commission at Dan and considering that Dan has built quite a reputation with repetitive domain/brand buyers, we expect more end-users to purchase their domain at Dan due to the 1% discount given which saves you inherently also commission that other platforms charge. Buying domains at Dan is the smartest thing a domain buyer can do. They'll get an exclusive 1% discount and enjoy a much faster and efficient domain ownership transfer.

In the new model, the seller even gets a 1% discount when the buyer pays with Bank Transfer. Even if you import a lead, and the lead pays with Bank Transfer, you only pay a 4% commission instead of our already low 5%.

4: We're the only marketplace that accepts credit card payments up to $100k (Afternic/ Sedo/ Escrow.com all limited this to just $5K). We process weekly multiple mid $xx,xxx transactions being paid with credit card at Dan. This alone is making all Dan sellers more money.

Meanwhile our other two direct competitors: Godaddy & Sedo both charge fees and or make their checkout pretty limited. Godaddy always ads a $19 renewal charge on all transactions while Sedo charges a 3% payment processing fee.

5: In the past 12-months we've implemented many changes in the background with the assistance of a dedicated Adyen payment specialist and a third-party PSP optimization specialist. We've for example increased the acceptance rate of credit card payments from the US by 24%! Which is huge! Our current credit card acceptance rate is higher than 95% of other e-commerce/marketplaces due to the strong focus we gave this part of the core service we offer.

In our revamped model, as mentioned earlier, we've made sure to always present the buyer with a discount alternative and free local payment processing alternatives next to the payment options that do have a 1% or max 2% payment processing fee involved.

We do not share these things publicly because we shouldn't have to. Especially not in a market where our product and processes are copied by all competitors, new and old.

Dan is the only party here that actually monitors checkout abandonment rates, checkout completion rates, conversion rates, and so on. The assumption being made by many non-active Dan sellers that we'd implement a new checkout that would hurt sales is one that we cannot comprehend. If after the first 30 days we observe a big checkout abandonment rate, we'll revert the payment fee update immediately.

We've built the most efficient domain marketplace existing today, active Dan sellers know this because we're continuously improving our processes on all fronts. All divisions at Dan (we're growing to 45 employees this year and 110 next year) have KPI's and each division, monthly makes sure to improve their division KPI's. The bigger we get, the more we can do. In the past years, we've operated with a very small development team. Now, 60% of our entire team is in product development!

We've started the process of raising €15M in growth capital this year to double down on everything we've planned next. That round will likely close before December. Our announcement blog post made it clear that what we've launched recently is the new foundation for us to be able to build & grow faster towards our end goal and so an in-between offering.

We've rejected 3 acquisition offers in the past 2 years alone from the biggest companies in the market because we're not closely done with reshaping the domain industry. In those discussions, we found out how effective our marketplace is performing compared to our competitors. The domain industry is still a niche market, which introduces benefits but also negative downsides. A small group of domainers that hardly sell any domains are the most vocal ones on forums like this one. This makes us less active here because we gain nothing from getting into endless discussions with people that are not receptive to anything we say.

Always ask Dan's staff about how things work at Dan when in doubt. We don't advise collecting information about Dan on forums because we're a fast-moving company that changes processes often.

We hope the above clarifies the checkout changes we've implemented and why Dan's checkout is still the best payment collection option offered in the market.

Kind regards,

Dan

Thank you @DAN.COM ! You all are much more appreciated than the slim buggering group of “whinny grown adult complainers” in this thread might make it seem.

I bit my lip but some of you, must of been the WORST people to have the in school when it came to group projects! Bitching and complaining ....IS NOT a helpful tactic of fixing something YOU yourself have interest in!

I would of paid for the For the vinegar, my God, it’s a bit embarrassing to even be associated with some of you.

Whining over and over like that Crazy Loud nut at the Walmart checkout out Line holding everyone else up for hours, because the $2Dollar coupon was invailed.. Most people avoid people lake that!! No one wants to listen to or deal with it!

@DAN.COM thank you for still being a part of this thread.


To the few that did days on end “bitching” in this thread ......get a Grip!

Your communication skills need work, your attitudes surely will effect more than this thread!

Posting,reporting problem? That’s fine an Dandy....

Acting like whining spoiled bratty Karens........Embarrassing!!!!!

Be a problem solver, not a problematic pain in the

 

[wwwweb]

Why is dan switching BTC to bitpay, after taking all clients documents, and making us KYC, now you want us to hand over all our sensitive data to a 3rd party provider also.

Past month we have lost IP access, country flag comes on a few inquiries, now btc pay option is leaving, if btc fees are an issue switch to ETH, but commission price is up 6%, you are taking away options, but asking us to pay more, do you understand the disconnect here, this is how good companies become not so good companies.

Now Lazlo is gone also, or on "leave" sorry. What's left by year end, 25% commission, and skeleton services? You guys are ruining a good brand, I hate to be the one saying it, but sometimes it's best to speak the truth.

 

[Peak.Domains]

It seems to me that names listed on Afternic via Dan are not eligible for fast transfer. Is that going to be addressed with these new updates?

It would be handy if the forced-listing on Afternic for all Dan names had the same options as names listed directly through an Afternic account, so that we didn't need to maintain our listings on Afternic at all in order to have all of the same features.

---

Sidenote, I have a domain using Dan nameservers, verified ownership through Dan, but someone else has it
listed in their Afternic account still and somehow, it's showing up with Afternic landers when I type in the URL.

Why are Afternic landers over-ruling the Dan nameservers I'm using? It seems weird that an Afternic landing page would show up when I type in a domain using Dan's nameservers.

About a week ago, I filled out the afternic form on the landing page of this domain to express interest in the name, since I wanted to see what would happen.

I never heard from a broker, and now the form is gone and it says you need to phone in to inquire about the name. I know I can email afternic and send a screenshot to verify ownership, but I'm more curious in learning why it's showing afternic landers at all whjen I'm using ns1.dan.com and ns2.dan.com.

I'm not happy with Afternic's brokerage service after seeing that a potential buyer could have to wait almost a week and still not hear back with a price, and I'm not happy that Dan is letting Afternic override the Dan nameservers without any warning. Please explain what's happening here.

 

[DAN.COM]

@LaszloSchenk
any chance at all u can consider implementing a payout withhold option until seller basically tells you to pay... whether thst would add up to just 1 delayed payment.. or 2.. or 10 etc..

godaddy auctions does it. dont get me wrong im not askin u to become godaddy, cause sometimes i mention them.. im just mentioning them to say its possible and you'd not be alone.. and in my case, it would be a useful additional payout option for your clients.. and one which would not be imo very hard to implement for you.

u do not even need to show this "credit" in our account.. but you could do like epik (another one that does this), and just basically show account credit.. and if u'd like to take it step further, people could also use this to buy domains if they want, on dan.com.

would u consider plz? or maybe on your to do list? ty

Hi Alcy,

This is one of the most requested features in our backlog and we build 100% of all features that make it to our top 10 most requested features. The legal side of offering this is now being taken care of and the development will start soon.

With the new redesign of the DAN seller back office, we're launching this new feature. So soon, you will get the sale price rewarded in your DAN account and you can decide what to do with the funds. You could pay out 50% via Paypal for example and 50% via ACH or a Wire. You can also decide to keep the funds and buy or register domains with it (maybe even at a discount - we'll return a part of our commission to the buyer in that case) for example.

Kind regards,

Reza

 

[wot]

Thanks. This is speculation, but it may be related to further integration with registrar Godaddy in the future. Here's a list of supported ccTLDs at GD (see table). Let us know if you notice similarities.

All part of the- there will be no changes!

 

[SuperBrander]

@LaszloSchenk When using Godaddy parking at Dan.com, after clicking the 'this domain is for sale' link when viewing a specific domain, the visitor then arrives to an afternic inquiry page and not to Dan.com. That's weird. Why don't links in parked domains lead to Dan.com? When a BIN is set for such a domain at Dan.com, the visitor doesn't even see the BIN or installment options. And sellers (I'm presuming) have to pay Afternic's higher fees and not Dan.com's lower fees if there's a sale. Can you please clarify?

 

[silentg]

If you previously had the distribution turned off, go check your settings now. Mine was turned on by them with the recent update.

 

[alcy]

they will never remove lto option luckily we can. but hey maybe next gd police step is remove lto off switch and force it. no one would be surprised any more. maybe the extra hold on our cash gives them some bank interest heh because remember 1 trillion profit ain't enuf to gd and they need 1 trilon and 10 billion....... I said it longtime that dan is only good for addlead 5percent..
this became more true after fee hikes...and now with all bad new changes every one worst than last one my statement about addlead is even more true. it's all I use em for. I suggest u do same. and when they hike the 5percent I close dan accnt and go elsewhere. if u smart u do same.

 

[DomainRecap]

Crap, DAN is back online and it looks like they redid the My Domains page to eliminate the various default sorting mechanisms. This was one of the best features of DAN.

Is GD shutting these guys down?

 

[DomainRecap]

Let's c
I don't think they will remove options like recent views and afternic integration.

Looks like they just did and I think their Devs are running around trying to delete or disable any feature that is performance-related.

If DAN gets rid of these useful options then I am accelerating my move to personal landing pages.

 

[DomainRecap]

That sorting feature by recently viewed and views per month (highest) are IMPERATIVE information. They don’t want us to have vital info on buyer nterest in our names apparently.

WORD!

 

[DomainBarracksRob]

That sorting feature by recently viewed and views per month (highest) are IMPERATIVE information. They don’t want us to have vital info on buyer nterest in our names apparently.


If they don’t fix it I don’t see any reason to remain either. DAN is getting as junky as Afternic instead of AN getting more like DAN.

100% ....this is another Strong arm attempt to push us to GD/Afternic landers...not surprised after the release of thier Commission penalty.

What a shame.

They've truly ruined what REZA built.

 

[DomainRecap]

I think it's pretty obvious GoDaddy is closing DAN down soon and want us to move to Afternic, and what better way to do it than delete every useful feature on DAN that is not on Afternic.

I have been mulling over personal landers for a while and I think this is the perfect time to get working on it, before GD outlines its "Final Solution" to DAN.

 

[DAN.COM]

I use BIN with Make Offer option, but I would also be open to rental for some domains. Would it be possible to have all three options on the sales lander or is that too much information for visitors to look at?

If not, are we allowed to include our email address in the seller profile text? Then we might add someting like "Rental option may also be available. Please contact us at [email protected] to discuss".

Hi Embrand,

Combining the rental option with the purchase option has resulted in sub-optimal results in all our experiments so far. You can add that text to your landers as long as you process your transactions at DAN.

At DAN we have a very open policy towards our sellers, as long as there is mutual respect and trust. We strive to build real relationships with all our sellers.

I just advice sellers to be wary of not abusing our soft policy because breaking this trust just once forces us to enforce our policy more strict when that happens.

Lastly, I always advice to communicate the rental option when negotiating when the negotiation seems to stall due to price issues. The reason why I mention this is because renting domains isn't normalized yet and end-users are wary of that model. That's why sole domain rental marketplaces launched in the past haven't succeeded.

In the near future, we're launching a negotiation engine which will help all sellers based on big data with negotiations.

The DAN Bot will propose actions to you based on real data we have for all sales conducted at DAN. We'll also advice buyers what kind of initial or counter-offers to place to yield a higher chance of a successful negotiation.

This is going to be next level! We can't wait to introduce these features soon.

Kind regards,

Reza

 

[frank-germany]

Since yesterday I have moved my domains away from DAN
using my own Landing Page again.

lately, I had every little inquiries
and all of them extreme low ballers


yesterday I noticed that when using DAN
a lot of my traffic will be taken away from my domains
in order to search DAN's inventory
instead of my own domains


no idea if that changed lately
but I don't like it at all

when I send you my traffic
it's not because I want to promote DAN


I pay 9% commission in case of a sale
that's the compensation I accepted
for you offering a brilliant service

but my traffic is MY traffic
and meant to promote my domains
I ask you to be more respectful
and not highjacking it

 

[EJS]

So what's the problem? We agree.

But it is NOT an option, it's hard-coded, hence my comments.

I'm ticked that Dan continues to listen to a "core group of domainers" while totally ignoring the masses who were quite satisfied with Dan 1.0 and simply wanted "more features".

Totally switching gears from Dan 1.X to a hard-coded "hidden reserve auction" format for all domain listings is clearly a product of insular thinking. There is no other explanation.

If they're listening to the people who sell more domain names than I sell, I have no problem with that. Maybe you're in the minority on this since they have a better view of the entire landscape and you (and I) only know our interests and form our assumptions based on those. Your interests and mine may differ from the typical Dan buyer and seller. I have no idea.

Removing the minimum amount was not something I considered or asked about, but I don't mind it. Nearly all of the offers I receive are either the minimum bid amount or just above it. Someone who is going to spend time fishing for the minimum amount they can offer by continually adjusting their offer until they can submit it is not exactly the prospective buyer I care about. They are probably going to be annoying an a negotiation and if they go away, so be it. It most likely wasn't meant to be since my minimum offers aren't something I really spend time thinking about and I almost never accept that offer when submitted.

In any case, I would be happy for Dan (and customers) to test this out to see if there is any lift % above the prior offers that were submitted at minimum. To illustrate, if 92% of Dan "make offer" submissions were exactly the minimum offer and now 80% are at the minimum offer, this is an improvement. Obviously, Dan would have to monitor the % of offers/BIN on the new landing page vs. the old landing page to ensure more people aren't falling off because they are annoyed by not knowing the minimum.

TLDR: I am willing to risk losing the annoyed prospects who are frustrated that they can't easily see the minimum offer to potentially get better opening offers from people who aren't as price sensitive or fickle.

 

[karmaco]

@LaszloSchenk
I didn't receive any reply yesterday (Sunday).
I have received it just now (as of this post).

You join this community forum 6 days ago, as an unknown, and start spewing negativity all over this thread with complaints about a 2% fee at the same time Dan has revamped its entire platform and has been consistently raising the bar in our industry for nearly 5 years, charging a 9% commission on sales vs 10%, 15%, 20%, 35% elsewhere, payouts within 12-24 hours, the most modern landing pages out there, and you're complaining about 2% which is $20 out of $1000, and $200 out of a $10,000. This is an obstruction toward your sales despite all the conveniences Dan has to offer both buyers and sellers?

Who sent you?

I could not agree more. Bunch of whiners here as usual. Wish they whined this much to Go Daddy who doesn’t do crap to innovate and routinely gives domainers the short end of the stick. I suspect they are supporters of another registrar which will remain unnamed.

DAN has done more for this industry and listened more to incessant demands and petty complaints than any entity in this space in recent times.

If you don’t like it there is the door. Take your negativity and whining elsewhere imo.

 

[Darkniight]

I tried a payout to Payoneer from Sav, which got reverted at Payoneer's end.

I quote the exact words by the support agent, "Unfortunately, we could not accept this payment, and the payment has since been sent back to the person who originally attempted to make the payment to you. Please note that certain services or activities are restricted, such as Selling, transferring, and auctioning domains. Against our Terms and Conditions."

How come suddenly domaining is legalized in Payoneer world!!!

 

[davidc1]

Dan.com product update #6 is live!

Read more here: https://medium.com/undeveloped/dan-com-product-update-6-f965d57bbc31

Or check out our product update video here:

Regarding the Distribution Network.
The selling price is the same on dan and in this network, whereas fees double ?

 

[DomainRecap]

This new "Afternic" series of columns in the My Domains view is screwing everything up and takes up sooooo much room that I can't see valuable info like Leads or Views without scrolling and scrolling each and every time I want to look.

There seems to be no way to disable it, as it's an entire set of Afternic-only fields and the ones available in Views are already disabled.

This is insane, and I realize you want people to join the Afternic network, but it's still insane to just arbitrarily take over the My Domains view with AFTERNIC - LOOK HERE!! without any way to disable it.

@LaszloSchenk

 

[Traderas]

@DAN.COM

Today I double checked my listed domains in DAN.
22 of them were missing.
I found an older bulk upload, from 27/7, and these 22 domains were included.
All 22 domains are now listed in an other DAN account, unrelated to me.
This wasn't happened by mistake.
During this last week, someone deliberately took 22 domains from my account to his, and I had no clue about it!

I know that you can list a name under your account, just by messaging DAN's live chat, and I really appreciate that.
But should I be notified about it?
You are sending us notification emails when we list and when we delete a domain.
Why don't you send one, when a domain is removed from account, as well?

 

[Future Sensors]

Good morning @td11,

That is correct. As the transaction takes place in USD, Ideal can no longer be offered. Wire transfers are possible and most major banks support auto conversions during the checkout. Alternatively, Paypal can be used for any transaction up to $1500.

All the best,

Hello @DAN.COM

This severely limits the payment options for the buyer. As a buyer on DAN, I have used iDeal several times myself. I do understand the reason why prices and currencies are made identical on the various GoDaddy platforms, but please give the buyer the option to switch between the 3 or 4 major currencies, with the corresponding local payment solutions for their country. The way it works now, is not an improvement.

 

[Andrut]

It wasn't a outage but rather a completely new, unsuccessful panel similar to Afternic. I regret that I didn't take a screenshot.

 

[DAN.COM]

When we park there by setting nameservers, do you forward emails belonging to our domains to us?
Probably not, and if you add such an option this would be good. Namesilo has such an option.

Do you allow background images? Namesilo has such an option. Maybe also Epik.

Do you allow text (for SEO or convincing purposes) on landing pages?

What kind of thing needed for Know Your Customer part? Can it be negotiated or is it standard?

Can we avoid invoices when not requested? Do you prepare it, or do we do it?

Do you (plan to) have a mls? Sedo has basic mls by default, and I suspect most of the sales there are happening because of that mls.

When there is an offer or a message, do we get it instantly?

========================

Let's say we have a domain at Namesilo, or Epik, or Dynadot.

Visitor tracking, (and maybe also bidder tracking ?) may be a superiority of Dan.com over those marketplaces.

What else do you offer that they don't (when trying to sell that domain). You may not want to answer that kind of question, because your competitors are here also, so I ask this question to NP members.

Here I care mostly about selling, and getting a good price, and in that direction tracking visitors, and deciding on what to do about a domain which didn't get any offers yet.

First of all, our service doesn't compare to the registrars you mention which offer landing pages that aren't optimized for conversion as extensively as ours. We often see oversimplification but in an industry with such low portfolio liquidity, it's utmost important to make sure you don't lose a single interested buyer. The entire purchase flow, therefore, has to be fully optimized from the first touchpoint of the buyer all the way to the last. We spend a lot of time on customer development to identify all barriers buyers might have and remove those to make sure we become continuously better at connecting buyers and sellers.

We see a lot of the elements we introduced on those landers but copying some elements of our landers won't result in the same conversions. I even see one of the companies you mention to use a fake review site created by themselves. This doesn't really build trust in a market where trust is key for conversions.

To answer your questions:

1: Do you forward emails belonging to our domains to us?

No

2: Do you allow background images?

Yes

3: Do you allow text (for SEO or convincing purposes) on landing pages?

Yes

4: Can we avoid invoices when not requested?

No, our system automatically generates invoices and this can't be disabled because your buyers need an invoice for their administration. It's legally not even allowed to perform transactions without a validated invoice.

5: Do you (plan to) have a mls?

We already have a distribution network in place and will launch something pretty significant in that field later down the road.

6: When there is an offer or a message, do we get it instantly?

Yes.

Kind regards,

Reza

 

[DAN.COM]

Told you, your payment system sucks, just like your loud mouth and false claims that your payment hits the bank very next day.

Here’s is screenshot of deposit hitting my bank on 7th November, which is exactly 7 days after!!

Show attachment 134661


Learn to accept your shortcomings!

Is this the first international bank wire that you've received? Read here how bank wires work: https://transferwise.com/us/blog/international-wire-transfer-time

What I love about you is that you keep showing publicly that you do not understand a lot of simple things like how bank wires or payment processors work. But you are a quite vocal one, aren't you?

To conclude: you lied again by saying DAN took 5 days to send you your payment while your payout was sent on the same day we processed the domain transfer.