Dynadot

DAN.COM Domain Marketplace (Official Thread)

Namecheap

DAN.COM

Domain Marketplace
Dan.com Staff
Impact
4,020
DAN.COM (formerly known as Undeveloped.com) is on a path to be become the biggest domain marketplace in the world. We use state of the art technology to solve everyday problems buyers and sellers in the domain industry face. At DAN.COM we focus on automating most processes required to buy & sell domains to increase a more efficient and active secondary market for domains.

What sets us apart is our strong focus on product development and customer satisfaction. We leave nothing to chance and every single feature and element we introduce is professionally and carefully designed and built.

DAN.COM is ranked in the top 5 best-rated marketplaces in the world (According to the biggest review platform Trustpilot) and in the domain industry, we're the domain marketplace with the highest rating with an average of 9,4 out of 10 points.

At DAN.COM you will get the highest value for the lowest commission around. Due to our domain transfer automation, we can offer significantly faster handling of domain transactions and payouts (usually within 24 hours) at the lowest fee charged by any domain marketplace.

We've been the first on many fronts and proudly will continue to keep innovating. We were the first to offer optimized for sale pages since 2013, the first to provide payment plans in the form of lease to own and rentals and also the first and only domain marketplace offering free SSL on all domains parked with us for over a year now.

Read more about DAN and our future plans here: https://blog.undeveloped.com/a-big-leap-forward-3a3cc59ed418

This thread is created to act as an informal communication board between the DAN team and the domain community. Feel free to post feedback here and to discuss how you use DAN.

What this thread is not meant for is support. Please contact our support team here: [email protected] when you need assistance.

Previous reviews under old brand: https://www.namepros.com/threads/undeveloped-com-experience.893201/
 
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Something tells me 2.0 wasn't thoroughly tested before being released.
They save money on Beta testers - but lose many times more in a production environment.
And even FREE BUG reports are trash for them. They wish you: go to their competitors...
This is what I see on DAN since Summer'2018.
 
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I have the same problem and it seems to be a Dynadot issue. According to this post their domain forwarding stopped working.

DAN can't do anything, it's up to Dynadot to fix it.
Welcome to @Dynadot - TRUE bughunter channel with daily system updates or even a few updates per day.
 
They save money on Beta testers - but lose many times more in a production environment.
And even FREE BUG reports are trash for them. They wish you: go to their competitors...
This is what I see on DAN since Summer'2018.
Such wishes addressed to me and other domainers - I have seen on NamePros only, never in their LiveChat (there another guys and another atmosphere).
 
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LUP

Top Contributor
Impact
989
when logged in

screencapture-dan-users-login-2021-07-20-17_06_51.png
 

DAN.COM

Domain Marketplace
Dan.com Staff
Impact
4,020

That's an old page, we'll fix it.

However, it seems that your account access is limited if you're seeing this after login. Can you send me 1 domain that's listed in your account and your IP address so we can look into this?
 

Samer

Restricted (15-30%)
Impact
21,197
I have the same problem and it seems to be a Dynadot issue. According to this post their domain forwarding stopped working.

DAN can't do anything, it's up to Dynadot to fix it.

DNGear now works. it’s fixed, if wondering.

It was never @DAN.COM’s fault!

And Dan gets benefit of the doubt when it’s the CEO & Founder behind the line. Sure he takes all your suggestions to heart- from experience, most innovative market! Thanks Dan, sold me, before offered; “disclosing sales” hybrid model, (check box) that hope all follow, if dont share.. Best of both worlds!

Samer
 
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frank-germany

domainer since 2001 / musician
Impact
13,317
Definitely.
And that's why their lander 2.0 is dead completely for me 4th day already...
And that's why I continue to move my domains to Sedo, Epik, Bodis...

I really dislike DAN's unresponsiveness in a sedo like style

the new Landing Page is untested
so why not give an offer to use the old version
-best the version before the old version too
as that converted better for me-

I hate the text
"pay the full price now"
who in the world wants to pay the full price?
 
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frank-germany

domainer since 2001 / musician
Impact
13,317
@DAN.COM
Mixed thousands separator when switching between languages
View attachment 195958


1) to have EUR and € next to each other
is so stupid

( EUR €209 )
jesus.
why don't you ask a german consultant?

- should show 209 € -

2) "Zahlen Sie jetzt den vollen EUR "
I couldn't have thought of a worse sales pitch in my lifetime

at least it should show "die vollen EUR"
which is horrible to ask for " the full amount"

3) either use EUR or €
it is the same thing

4) two times "oder" in a sentence divided by commas is bad german

so the way to display that sentence should be
"zahlen Sie jetzt 2.500 €, wählen Sie Leasingkauf, oder unterbreiten Sie einen Preisvorschlag "

5) and again and again: there is no way to estimated the german VAT
that is the most exact number you could ever imagine


bad german is the most embarrassing issue
for a landing page

you f*ck up the most important part of the landing page
tested?
no way



any germans here to comment?

upload_2021-7-20_14-5-19.png
 
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UmerK

Established Member
Impact
1,592
@DAN.COM Please fix these

1- Sellers info missing from default landing page - number of domains sold and all.

2 - When adding a new lead/transaction - the domain name field does not guess or fill automatically. At first it did suggest and auto recommend but now one needs to type in the domain in full.
 

alcy

Top Contributor
Impact
34,558
Minor issue on landers 2.0

If DAN official minimum is $100 - why allowed values below $100???
Currently even negative values can be typed OR entered via down arrow...

View attachment 196060

u should charge money for yer bug find.services. I hope dan appreciates what we do here with bug findings... even tho they said we are.just negative

we just want dan to heal.and be better so all of us can keep using it... if u remove all the boxes from landers and other extras.. it's better. but still too many non paying buyers. big problem there.

I also noticed 2.0.simplified settings for old offer system vs new.. now we just set instalment for 1yr.. no interest to buyer.. I think b4 u had to click to use old system in settings.

simple is good.
 

DAN.COM

Domain Marketplace
Dan.com Staff
Impact
4,020
We've been informed that there's quite some misinformation spreading about our revamped checkout. We'd like to share some insights about our checkout to clarify why we're so excited about our new checkout, and you should be too.

We've designed the checkout with care and so far the data since launch is looking very promising. It's too early to make a final conclusion yet and we will implement improvements over time when our data indicates that that is required. But so far, after a small hiccup on launch day, we're doing well.

Here's what makes our payment processing system stand out:

1: We offer all local payment solutions per market. Most of our competitors are focused on optimizing
for just one region. Domain buyers at Dan can pay with their local payment processor like Ideal, Mr cash, AliPay etc. These payment options do not introduce any payment fee.

2: All transactions handled by Dan under $999 do not include a payment fee.

3: For transactions from and above $1000 we've created an entirely new setup so we can offer local Bank Transfers which process within hours not days as an alternative that also introduces a 1% discount for the buyer. Unlike our previous checkout, all domain buyers in the new model get the easy local Bank Transfer option including the 1% discount.

Since our sellers pay a low commission at Dan and considering that Dan has built quite a reputation with repetitive domain/brand buyers, we expect more end-users to purchase their domain at Dan due to the 1% discount given which saves you inherently also commission that other platforms charge. Buying domains at Dan is the smartest thing a domain buyer can do. They'll get an exclusive 1% discount and enjoy a much faster and efficient domain ownership transfer.

In the new model, the seller even gets a 1% discount when the buyer pays with Bank Transfer. Even if you import a lead, and the lead pays with Bank Transfer, you only pay a 4% commission instead of our already low 5%.

4: We're the only marketplace that accepts credit card payments up to $100k (Afternic/ Sedo/ Escrow.com all limited this to just $5K). We process weekly multiple mid $xx,xxx transactions being paid with credit card at Dan. This alone is making all Dan sellers more money.

Meanwhile our other two direct competitors: Godaddy & Sedo both charge fees and or make their checkout pretty limited. Godaddy always ads a $19 renewal charge on all transactions while Sedo charges a 3% payment processing fee.

5: In the past 12-months we've implemented many changes in the background with the assistance of a dedicated Adyen payment specialist and a third-party PSP optimization specialist. We've for example increased the acceptance rate of credit card payments from the US by 24%! Which is huge! Our current credit card acceptance rate is higher than 95% of other e-commerce/marketplaces due to the strong focus we gave this part of the core service we offer.

In our revamped model, as mentioned earlier, we've made sure to always present the buyer with a discount alternative and free local payment processing alternatives next to the payment options that do have a 1% or max 2% payment processing fee involved.

We do not share these things publicly because we shouldn't have to. Especially not in a market where our product and processes are copied by all competitors, new and old.

Dan is the only party here that actually monitors checkout abandonment rates, checkout completion rates, conversion rates, and so on. The assumption being made by many non-active Dan sellers that we'd implement a new checkout that would hurt sales is one that we cannot comprehend. If after the first 30 days we observe a big checkout abandonment rate, we'll revert the payment fee update immediately.

We've built the most efficient domain marketplace existing today, active Dan sellers know this because we're continuously improving our processes on all fronts. All divisions at Dan (we're growing to 45 employees this year and 110 next year) have KPI's and each division, monthly makes sure to improve their division KPI's. The bigger we get, the more we can do. In the past years, we've operated with a very small development team. Now, 60% of our entire team is in product development!

We've started the process of raising €15M in growth capital this year to double down on everything we've planned next. That round will likely close before December. Our announcement blog post made it clear that what we've launched recently is the new foundation for us to be able to build & grow faster towards our end goal and so an in-between offering.

We've rejected 3 acquisition offers in the past 2 years alone from the biggest companies in the market because we're not closely done with reshaping the domain industry. In those discussions, we found out how effective our marketplace is performing compared to our competitors. The domain industry is still a niche market, which introduces benefits but also negative downsides. A small group of domainers that hardly sell any domains are the most vocal ones on forums like this one. This makes us less active here because we gain nothing from getting into endless discussions with people that are not receptive to anything we say.

Always ask Dan's staff about how things work at Dan when in doubt. We don't advise collecting information about Dan on forums because we're a fast-moving company that changes processes often.

We hope the above clarifies the checkout changes we've implemented and why Dan's checkout is still the best payment collection option offered in the market.

Kind regards,

Dan
 
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We've been informed that there's quite some misinformation spreading about our revamped checkout. We'd like to share some insights about our checkout to clarify why we're so excited about our new checkout, and you should be too.

We've designed the checkout with care and so far the data since launch is looking very promising. It's too early to make a final conclusion yet and we will implement improvements over time when our data indicates that that is required. But so far, after a small hiccup on launch day, we're doing well.

Here's what makes our payment processing system stand out:

1: We offer all local payment solutions per market. Most of our competitors are focused on optimizing
for just one region. Domain buyers at Dan can pay with their local payment processor like Ideal, Mr cash, AliPay etc. These payment options do not introduce any payment fee.

2: All transactions handled by Dan under $999 do not include a payment fee.

3: For transactions from and above $1000 we've created an entirely new setup so we can offer local Bank Transfers which process within hours not days as an alternative that also introduces a 1% discount for the buyer. Unlike our previous checkout, all domain buyers in the new model get the easy local Bank Transfer option including the 1% discount.

Since our sellers pay a low commission at Dan and considering that Dan has built quite a reputation with repetitive domain/brand buyers, we expect more end-users to purchase their domain at Dan due to the 1% discount given which saves you inherently also commission that other platforms charge. Buying domains at Dan is the smartest thing a domain buyer can do. They'll get an exclusive 1% discount and enjoy a much faster and efficient domain ownership transfer.

In the new model, the seller even gets a 1% discount when the buyer pays with Bank Transfer. Even if you import a lead, and the lead pays with Bank Transfer, you only pay a 4% commission instead of our already low 5%.

4: We're the only marketplace that accepts credit card payments up to $100k (Afternic/ Sedo/ Escrow.com all limited this to just $5K). We process weekly multiple mid $xx,xxx transactions being paid with credit card at Dan. This alone is making all Dan sellers more money.

Meanwhile our other two direct competitors: Godaddy & Sedo both charge fees and or make their checkout pretty limited. Godaddy always ads a $19 renewal charge on all transactions while Sedo charges a 3% payment processing fee.

5: In the past 12-months we've implemented many changes in the background with the assistance of a dedicated Adyen payment specialist and a third-party PSP optimization specialist. We've for example increased the acceptance rate of credit card payments from the US by 24%! Which is huge! Our current credit card acceptance rate is higher than 95% of other e-commerce/marketplaces due to the strong focus we gave this part of the core service we offer.

In our revamped model, as mentioned earlier, we've made sure to always present the buyer with a discount alternative and free local payment processing alternatives next to the payment options that do have a 1% or max 2% payment processing fee involved.

We do not share these things publicly because we shouldn't have to. Especially not in a market where our product and processes are copied by all competitors, new and old.

Dan is the only party here that actually monitors checkout abandonment rates, checkout completion rates, conversion rates, and so on. The assumption being made by many non-active Dan sellers that we'd implement a new checkout that would hurt sales is one that we cannot comprehend. If after the first 30 days we observe a big checkout abandonment rate, we'll revert the payment fee update immediately.

We've built the most efficient domain marketplace existing today, active Dan sellers know this because we're continuously improving our processes on all fronts. All divisions at Dan (we're growing to 45 employees this year and 110 next year) have KPI's and each division, monthly makes sure to improve their division KPI's. The bigger we get, the more we can do. In the past years, we've operated with a very small development team. Now, 60% of our entire team is in product development!

We've started the process of raising €15M in growth capital this year to double down on everything we've planned next. That round will likely close before December. Our announcement blog post made it clear that what we've launched recently is the new foundation for us to be able to build & grow faster towards our end goal and so an in-between offering.

We've rejected 3 acquisition offers in the past 2 years alone from the biggest companies in the market because we're not closely done with reshaping the domain industry. In those discussions, we found out how effective our marketplace is performing compared to our competitors. The domain industry is still a niche market, which introduces benefits but also negative downsides. A small group of domainers that hardly sell any domains are the most vocal ones on forums like this one. This makes us less active here because we gain nothing from getting into endless discussions with people that are not receptive to anything we say.

Always ask Dan's staff about how things work at Dan when in doubt. We don't advise collecting information about Dan on forums because we're a fast-moving company that changes processes often.

We hope the above clarifies the checkout changes we've implemented and why Dan's checkout is still the best payment collection option offered in the market.

Kind regards,

Dan

Thanks Dan. I have been a fan of Dan since the beginning.
 
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