Domain.Drop
Established Member
- Impact
- 23
Four days ago, I attempted to log into my @Afternic account only to be greeted by the following message in white text in a red banner across my screen.
"You are currently delegated as . All activity will be logged."
What activity? It never logged me in for activity to occur. Different browsers, cleared cache, restarted laptop, phone browser - all resulted in the same red banner.
I contacted Afternic regarding the laptop block, and the representative confirmed that my account was in good standing and said that they had never seen this issue before and would look into the matter. I sent them screenshots after even the phone login failed, and they thanked me for the followup and assured me they'd get back to me on the matter. In the three days since, I've received no further communication. The first followup email requesting an update was opened and left unanswered, and the subsequent one yesterday has not even been opened.
Anyone deal with a similar situation with Afternic before? I'd love a heads up on what is going on. The sudden drop in response from Afternic is not helping earn my trust in their choices in handling problems. I can understand delayed response especially given CO-VID19 making everything challenging, but I feel three days and going is a bit much for a domain business.
"You are currently delegated as . All activity will be logged."
What activity? It never logged me in for activity to occur. Different browsers, cleared cache, restarted laptop, phone browser - all resulted in the same red banner.
I contacted Afternic regarding the laptop block, and the representative confirmed that my account was in good standing and said that they had never seen this issue before and would look into the matter. I sent them screenshots after even the phone login failed, and they thanked me for the followup and assured me they'd get back to me on the matter. In the three days since, I've received no further communication. The first followup email requesting an update was opened and left unanswered, and the subsequent one yesterday has not even been opened.
Anyone deal with a similar situation with Afternic before? I'd love a heads up on what is going on. The sudden drop in response from Afternic is not helping earn my trust in their choices in handling problems. I can understand delayed response especially given CO-VID19 making everything challenging, but I feel three days and going is a bit much for a domain business.
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