Thanks, we definitely appreciate the feedback and your point of view (which, as you mentioned is also shared by others). We also believe that renewal of domains on time is the responsibility of the Registrant. Unfortunately, I can also tell you that, even with predominantly positive customer support exchanges, people losing domains they wanted to keep is without question the cause for the most negative interactions that we have had. Despite sending out multiple email reminders, offering multiple methods for auto-renewal payment, offering long grace periods to renew even after expiration, etc., people still get pretty agitated if they lose a domain, and that agitation is many times pointed at us. I'm sure this is not unique to NameSilo of course and is an issue all registrars need to grapple with.
In a perfect world, every registrar would implement the same expiration procedures to help reduce confusion among Registrants. Unfortunately, as there are seemingly as many expiration policies as there are registrars, and we feel compelled to offer a system that tries to offer the best of all worlds to everyone - which of course is not always possible
This is an issue that I can tell you is an ongoing topic of conversation within our company. We do understand the drawbacks of the current system in terms of people taking advantage of the system to gauge value, and also to ourselves in terms of lower final bid prices that we could collect. We have always made a guiding value of our company to listen to and respond to feedback that we get so we can always evolve into offering better solutions. This is not just hyperbole with us, and we will use the feedback here to continue to evaluate and improve our expired auctions while balancing the desire to keep as many people happy as possible by continuing to offer what we believe to be a very forgiving expiration process. Thanks again for the feedback.