IT.COM

Sav Official Thread

Spaceship Spaceship
Watch

Nick R

VIP Member
Sav.com Staff
Impact
530
Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!
 
10
•••
The views expressed on this page by users and staff are their own, not those of NamePros.
so what's going on

1. nick left sav
2. nick left no
3. sav is leaving this world.
 
2
•••
2
•••
3
•••
2
•••
u know there is dude on np who moved like 11k names to sav

not sure why cause I think com transfr is around 8...not even 1usd less..unless he did it on promo or got bulk deal

point is..if sav shuts down..and some signs point there...he..and many of us are gonna waste hours on moving stuff elsewhere.. me at 200 names...in gonna waste time too..
but that 11k dude..man..he not gonna be in the happy camper.
 
1
•••
1
•••
u know there is dude on np who moved like 11k names to sav

not sure why cause I think com transfr is around 8...not even 1usd less..unless he did it on promo or got bulk deal

point is..if sav shuts down..and some signs point there...he..and many of us are gonna waste hours on moving stuff elsewhere.. me at 200 names...in gonna waste time too..
but that 11k dude..man..he not gonna be in the happy camper.

Did not know that. But all the signs were there from the beginning.
 
3
•••

Fortunately, reviews on the Sav.com homepage are still good.

upload_2021-5-7_20-49-50.png
 
Last edited:
2
•••
Hello All!

Wow, a lot of theories on here. I would have loved to see something like "Nick must have been able to score a ride on the last SpaceX rocket to the ISS" but no.... In reality, just really busy working on improvements for Sav!

All DM's have been responded to. As a reminder, please submit any issue to our support team at https://help.sav.com/kb/en then DM me the ticket number if you want us to look into anything specific. We only reply about specific ticket numbers via DM. The fastest way to reach us is via our growing support team at help.sav.com or [email protected]
 
1
•••
Hello All!

Wow, a lot of theories on here. I would have loved to see something like "Nick must have been able to score a ride on the last SpaceX rocket to the ISS" but no.... In reality, just really busy working on improvements for Sav!

All DM's have been responded to. As a reminder, please submit any issue to our support team at https://help.sav.com/kb/en then DM me the ticket number if you want us to look into anything specific. We only reply about specific ticket numbers via DM. The fastest way to reach us is via our growing support team at help.sav.com or [email protected]

well that's the kinda shaky rep sav developed among many... that people think the worst at first sight of absence ...

I dont think there is or was on np a registrar thread where basically every post was a problem report

speaking of..are u going to read and reply the few posts here that tagged u...during yer absence or will it all be just disrespectfully ignored ? adding yet more again to bad rep
 
0
•••
I don't know about you guys, but most of my .co domains (14 out of 20) registered at SAV are now "in review" at Afternic, since yesterday. They where listed previously without a problem, and they are opted-in in SAV.
 
Last edited:
0
•••
I don't know about you guys, but most of my .co domains (14 out of 20) registered at SAV are now "in review" at Afternic, since yesterday. They where listed previously without a problem, and they are opted-in in SAV.

look it's with sav it's not hard... u got more chance of things not working than working.

that's the rep sav has with domainers...full of bugs etc.. we are just beta testers and with raised. io prices and others too I noticed... this lab experiment is no longer really worth it

for a dollar more u can go to a registrar where u dont have to write support tickets about every action on the site.
 
1
•••
now expired domain can not be unlock after expired, we can unlock our expired domain in namecheap , godaddy and many other registrar, why you put this restriction?
 
2
•••
Last edited:
3
•••
Ah yes, Registerfly. Many here probably never had to deal with them. It was an experience !
 
0
•••
So I won two expired auctions at sav, they took my money then said transfer in progress.

A couple of days later they said there is a billing problem so cancelled the transfer even though the money had been taken from my account(n)

Response I got from sav was that it should be sorted now please try and renew/purchase the .com/.net domains again:ROFL:

How you supposed to do that with expired auction domains.

Wow is all I've got to say.
 
4
•••
So I won two expired auctions at sav, they took my money then said transfer in progress.

A couple of days later they said there is a billing problem so cancelled the transfer even though the money had been taken from my account(n)

Response I got from sav was that it should be sorted now please try and renew/purchase the .com/.net domains again:ROFL:

How you supposed to do that with expired auction domains.

Wow is all I've got to say.

yeah
by now I think most of us feel like test rats at the sav lab experiment...with their endless bugs ...many not getting fixed etc

with raised prices on sav... for many of us rats it will just no longer feel worth it to be there..

27$ for io was cool... now its 30...and I pay 31.75 on dyna.

where I dont feel like test rat
 
1
•••
Hello All. It looks like almost everyone on this thread has DM'd me their ticket numbers as requested. Thanks for that! All DMs have been replied to.

While we would like very interaction to go perfectly, that is not always the case. If something comes up, just submit a ticket to https://help.sav.com/kb/en and DM me the number.
 
0
•••
Hello All. It looks like almost everyone on this thread has DM'd me their ticket numbers as requested. Thanks for that! All DMs have been replied to.

While we would like very interaction to go perfectly, that is not always the case. If something comes up, just submit a ticket to https://help.sav.com/kb/en and DM me the number.

Do you have any idea when these kinds of problems will be resolved?
 
1
•••
We track a few metrics that measure defect rate, system alerts and new tickets. We are actively pushing code to improve these multiple times a week. I would love to be able to say that we expect to be at 0 issues by X date but I think there will always be some. We have seen improvements every week and continue to release improvements.
 
0
•••
We track a few metrics that measure defect rate, system alerts and new tickets. We are actively pushing code to improve these multiple times a week. I would love to be able to say that we expect to be at 0 issues by X date but I think there will always be some. We have seen improvements every week and continue to release improvements.

Monitoring is pretty fine of course, and I congratulate your company for doing this.

But when loyal customers start to say things like this below, I think it's more than just a technical glitch only. It's about how you have designed a complete system. The technical part, the billing part, and the communication part.

"So I won two expired auctions at sav, they took my money then said transfer in progress. A couple of days later they said there is a billing problem so cancelled the transfer even though the money had been taken from my account."
 
3
•••
I've never seen so many complaints about a registrar, except for RegisterFly immediately before they collapsed (https://en.wikipedia.org/wiki/RegisterFly).

I'd advise everyone having issues with basic registry functions (unlocking, changing nameservers, transferring, renewing etc.) to file a complaint to ICANN before this spirals out of control. It takes about 60 seconds:
https://survey.clicktools.com/app/survey/response.jsp

ICANN can give @Nick R and his team a little wake-up call.

I totally agree and suggest the same thing for every kind of situation!

Trying the solve problems with the problem source is not logical and efficient at all.
So we've to directly contact with the authority and let them know what's going on behind the curtains.

But the link you provided gives me this error: "Please enable cookies in your browser settings to take this survey."
This page has the details and full list of form links: https://www.icann.org/compliance/complaint
And here is the most recent form for the registrar complaints: https://icannportal.force.com/compliance/s/generic-registrar
 
1
•••
Monitoring is pretty fine of course, and I congratulate your company for doing this.

But when loyal customers start to say things like this below, I think it's more than just a technical glitch only. It's about how you have designed a complete system. The technical part, the billing part, and the communication part.

"So I won two expired auctions at sav, they took my money then said transfer in progress. A couple of days later they said there is a billing problem so cancelled the transfer even though the money had been taken from my account."

dude...domains we trnasfer out never leave our panel... what a mess...I dont wanna see domains I transferred away weeks ago in my panel

come on man
 
1
•••
Hi.

I am satisfied customer of SAV, they are best provider currently, but
if they resume live chat option, it would be easier to resolve the issues.
normally they do resolve all issues, but takes time.

thanks
 
Last edited:
2
•••
Hi.

I am satisfied customer of SAV, they are best provider currently, but
if they resume live chat option, it would be easier to resolve the issues.
normally they do resolve all issues, but takes time. but they are rock solid currently.

thanks

to call them rock solid u must be blind...to call them best provider u must work for them or get paid.
 
6
•••
Back