Dynadot Official Thread

Dynadot · May 5, 2020

Hi all!

We’ve created this thread to make it easier to communicate with us here on Namepros, and we’ll also be posting regular updates on our offers and products. Please feel free to share any feedback and suggestions with us, or to let us know if there’s anything we can assist with.

We’d like to kick things off with an extension of our $7.99 .COM transfer sale, the code “COMTRANS4” has been extended until 23:59 PST on May 31, and there’s no limit on how many domains you can transfer using the code. Every month we have great prices on a wide selection of domains, and you can find a full list of our sales here:

https://www.dynadot.com/sales.html

We’re also excited to share that our CEO, Todd Han, will be hosting an AMA (Ask Me Anything) right here on Namepros in the near future, with more information on a date and time coming soon.

Dynadot is an ICANN accredited domain name registrar and web host headquartered in San Mateo, California. Founded in 2002 by a software engineer, our primary focus is engineering and design excellence. Our custom written, state-of-the-art domain and hosting software is stable, fast, and easy to use. From humble beginnings, we have grown steadily and now are home to over 2.6 million domains.

Our goal is to provide our customers with world class registration and hosting services for a reasonable price. Most of our site is fully automated, allowing us to offer some of the lowest prices in the industry. At the same time we strive to provide excellent customer service, and helpful responses to all questions. If anything is not to your satisfaction, feel free to contact us, and we will do our best to resolve the situation.

We individually respond to every email we receive - no cut and paste responses. Customer service is handled by highly trained customer service representatives that work closely with our software engineers, so you are likely to get an intelligent response to your question.

Contact information:
Live chat support: https://www.dynadot.com/chat/login_resp.html
Email support: [email protected]
North American phone support: +1.866-262-3399 (toll free) and +1.650-262-0100
Chinese phone support: 400 803 5591

This was a promoted post.

blockhead · Apr 12, 2021

WE WILL BE BACK SOON

We are performing scheduled maintenance.

At 1 PM EST on a Monday?

Get it together @Dynadot!!

One of my favorite registrars, but it looks really unprofessional being down so often!

Dynadot · Apr 15, 2021

ecomslice said:
My first post in this thread, I love dynadot, I use you daily.
However,
Two major concerns near pushing me away ,
I do not want to be asked to download your app or continue every single time I access from phone.
and I need to be able to zoom the screen , or I will stop scanning your auctions for fear of me going blind straining my eyes. : )

pretty please with a cherry on top change these concerns.

Thank you for the feedback, could I ask you to confirm the make and model of your device, please? We have already passed on a request to our team to have the 'Download App' prompt shown only once on Android, but I'm not sure if the issue is also affecting other devices. I also don't see any other reports of the site not having the ability to zoom in, could you please confirm the browsers you're seeing this issue within? I can then ask the team to look into that issue. Thank you.

Dynadot · Apr 15, 2021

DOMAIN ILLUMINATI said:
@Dynadot

Regarding my inquiry / suggestion (here at nP / post # 256) I noticed that you have already implemented the feature to (optionally) create (nameable / editable) NS - templates to (optionally) choose from.

Show attachment 186750
CLICK FOR FULL VIEW

Really exactly how I (and certainly others as well) imagined it, well done, top.

Thank you for the feedback, I'm happy to hear our team were able to implement this request as desired

Dynadot · Apr 15, 2021

ReallyBigIdea.com said:
@Dynadot I paid for a domain registration
domain was not registered
Dynadot credited my account

i want refund to the source of payment
chat is busy

I'm sorry to hear that, were you able to have this refunded? If not, please DM us with your Dynadot uername and the affected order number and I can take a look into that and have a refund issued.

Dynadot · Apr 15, 2021

Hypersot said:
@Dynadot

all these interruptions make no sense at all for the size of Dynadot
Show attachment 187043

We are sorry for the ongoing issues, unfortunately, our servers have been subjected to DDoS attacks recently. Our engineering team has been working diligently to mitigate the effects of the attacks but they are still briefly affecting our servers and processing speeds at times.

Dynadot · Apr 15, 2021

El Matador said:
I've been testing Dynadot for about a month. Excellent so far, especially in comparison to what I got used to in the past.
If you could add .FR someday, you would make serious business there. People often complain about how bad the registrars are on that market.

Thank you for choosing Dynadot, and for your feedback! I've passed on the request to our team regarding adding support for .FR domains, we are looking to expand our ccTLD offerings and hopefully we'll be able to add .FR support in the future

Dynadot · Apr 15, 2021

ReallyBigIdea.com said:
Hi @Dynadot you are one of my favorite registrar but there's no wayto contact with your support chat button showing is online but always get thisShow attachment 187131

How to create a standard ticket? I need some clarify regarding marketplace.
Thank you

You should be connected to one of our chat agents shortly if you're seeing the chatbot message, you would just need to keep the chat session open and our team will respond once you've been connected to an agent. Support tickets would be opened from our side for issues that require escalation either within our support team or to another department, but you can also contact our support team at [email protected] if you're unable to reach us by chat.

Dynadot · Apr 15, 2021

Bertrell said:
I second this suggestion. Discounts literally on everything else BUT renewals. This is the reason I often transfer domains away from Dynadot. Actually, about to move 8 of them shortly after this post.

We are able to offer some discounts on domain renewals in our monthly sales, but these aren't as common as registration discounts, unfortunately. You can find a full list of our current sales here:

https://www.dynadot.com/sales.html

Dynadot · Apr 15, 2021

Hypersot said:
Tried to register a .co.uk domain using my account's funds.

40 mins later domain still haven't been registered and support tells me stories about how a manual approval from the registry is needed (lol)

Went to porkbun and registered it in exactly 2 seconds.

Funny thing is,
I have registered enough .co.uk with Dynadot for registry to not need any new account created.
With porkbun it was my first co.uk ever. They created the account at the registry and registered the domain in two seconds.

Ridiculous registration times and ridiculous excuses.

That's *not* the way to do business Dynadot.

I'm sorry to hear about this, unfortunately, due to a significant increase in fraudulent registrations of .UK domains and the grace deletion limit set by Nominet our verification team did have to implement additional checks on new registrations of .UK domains. Our team does try to have the orders approved and processed as soon as possible, but there may sometimes be delays during busier periods.

Our team is also monitoring the situation regarding the fraudulent registrations, and hope to be able to remove the additional checks in the near future.

Embrand · Apr 15, 2021

It seems like your new installment feature for marketplace domains is still not working 100 percent. It is possible to list a name for sale with installments only if it has a BIN price - not BIN-Make Offer. Also, the installment option appears on the listing page on your website, but not on the landing pages...

Dynadot · Apr 16, 2021

Embrand said:
It seems like your new installment feature for marketplace domains is still not working 100 percent. It is possible to list a name for sale with installments only if it has a BIN price - not BIN-Make Offer. Also, the installment option appears on the listing page on your website, but not on the landing pages...

Thank you for letting us know, currently, the installment option is only available for domains listed with the 'Buy Now' option, but we will also be extending the option to both the 'Make Offer' and 'Buy Now + Make Offer' options soon.

I have escalated the issue regarding landing pages to our team for further investigation, as I don't see any option to pay with installments after following the landing page's 'Buy Now' link. Thank you again for letting us know.

Daniel Mamizadeh · Apr 19, 2021

Hello, I need your guidance.
I lost my phone because it was cracked up several days ago. And due to I was saved most of my passwords on my phone, and I was enabled 2FA security on my Dynadot account with the Authenticator app which I was installed on my phone.

Now I'm into trouble & I lost my access to my Dynadot account. So I need to ask you, what are the options for me to get back to my account? .. I was saved my security answers in my phone too and I can't remember them exactly.

So, can I have accessibility to my account again by presenting my identity documentation, like my Driver's License or Identification Card?
How can I contact Dynadot? By email? Which team/department should I contact in Dynadot?
Should I use the email address which I was used in my Dynadot account, or the one that was added in account's contact?
--
Thank you for your help!

Dynadot · Apr 20, 2021

Daniel Mamizadeh said:
Hello, I need your guidance.
I lost my phone because it was cracked up several days ago. And due to I was saved most of my passwords on my phone, and I was enabled 2FA security on my Dynadot account with the Authenticator app which I was installed on my phone.

Now I'm into trouble & I lost my access to my Dynadot account. So I need to ask you, what are the options for me to get back to my account? .. I was saved my security answers in my phone too and I can't remember them exactly.

So, can I have accessibility to my account again by presenting my identity documentation, like my Driver's License or Identification Card?
How can I contact Dynadot? By email? Which team/department should I contact in Dynadot?
Should I use the email address which I was used in my Dynadot account, or the one that was added in account's contact?
--
Thank you for your help!

Hi Daniel, I’m sorry to hear about your phone. When you’re asked for the 2FA code you should see a “Lost Cellphone?” link, you would just need to click this link and enter an answer to your secret question, and this will open a request on our side to have your 2FA settings reset. If your answer is correct, then our account managers should be able to process the request and will notify you by email from [email protected] when the settings have been reset.

If the answer is incorrect, our account managers would need to ask for a copy of your government-issued photo identification in order to verify you as the account holder. Once that has been received and verified our team would then be able to reset the 2FA settings.

If you have already submitted a request and are awaiting a response then please feel free to send us a DM with your Dynadot username and we can look into that.

alcy · Apr 22, 2021

@Dynadot is this like an April fool's joke? if so then u missed it by 22 days.

ET76 · Apr 22, 2021

alcy said:
@Dynadot is this like an April fool's joke? if so then u missed it by 22 days.
Show attachment 188494

Same here..

Peak.Domains · Apr 22, 2021

They were getting DDoS'd by some nerd but it seems to be working now.

Daniel Mamizadeh · Apr 22, 2021

Dynadot said:
If the answer is incorrect, our account managers would need to ask for a copy of your government-issued photo identification

Thank you very much for your help!
You know, since I was saved my password to my former phone, I need to reset my password too. So when I submit a "password reset" request on the platform, it needs to enter my 2FA code too. Therefore, I can't request to answer secret questions with the "lost cellphone" link. And since my security answers were random words and I was saved them in my former phone too, I can't remember them!

Uhhh, it's almost complicated!

I think the only way to have access to my account again, is by sending my identity document to Dynadot. Isn't it? ... where can I email and mention my problem to Dynadot?

And, one more question for me is, what kind of government-issued photo identification should I send to Dynadot? Can I use my driver's license for it? ... And how should be the condition of the given photo? I mean, should I scan the card, or just take a normal photo by camera?
--
Thank you,
Daniel.

karmaco · Apr 23, 2021

What is going on with Dynadot?

Incessant, ill timed updates where the site is unavailable
Never before seen Captcha demands after just a few name searches
Slow lookups, slow loading, slow order processing
Slow to send transfer emails

I find myself going elsewhere to look up domains the past week

Dynadot · Apr 23, 2021

Unfortunately, our servers are still undergoing DDoS attacks and this is causing issues with the site at times, and our team have implemented catchpas in certain areas of the site to prevent bot attacks, I am sorry for any trouble this is causing. Our team is closely monitoring the situation and will adjust the catchpa requirements when possible.

Dynadot · Apr 23, 2021

Daniel Mamizadeh said:
Thank you very much for your help!
You know, since I was saved my password to my former phone, I need to reset my password too. So when I submit a "password reset" request on the platform, it needs to enter my 2FA code too. Therefore, I can't request to answer secret questions with the "lost cellphone" link. And since my security answers were random words and I was saved them in my former phone too, I can't remember them!

Uhhh, it's almost complicated!

I think the only way to have access to my account again, is by sending my identity document to Dynadot. Isn't it? ... where can I email and mention my problem to Dynadot?

And, one more question for me is, what kind of government-issued photo identification should I send to Dynadot? Can I use my driver's license for it? ... And how should be the condition of the given photo? I mean, should I scan the card, or just take a normal photo by camera?
--
Thank you,
Daniel.

I'm sorry about that, our team is working on resolving the issue with lost 2FA codes when requesting a password reset email but I don't have an ETA on when the fix may be ready, unfortunately.

Our account managers would be able to help you further with accessing the account, we would just need to ask you to contact them by email at [email protected]. Attaching a copy of your photo identification to the email will also help them assist you as quickly as possible, you could use any government-issued photo identification so a driver's license would be perfect, and either a scan of the license or a photograph would be absolutely fine.

Jurgen Wolf · Apr 27, 2021

@Dynadot
SedoMLS activation was destroyed by DDoS?
It doesn't work since Friday...

Jurgen Wolf · Apr 27, 2021

@Hypersot
See here: https://www.namepros.com/threads/can-i-purchase-uk-domain.1156551/#post-7431282

Jurgen Wolf · Apr 28, 2021

Jurgen Wolf said:
@Dynadot
SedoMLS activation was destroyed by DDoS?
It doesn't work since Friday...

It is fixed as of now.
Thank you!

Dynadot · Apr 29, 2021

Jurgen Wolf said:
It is fixed as of now.
Thank you!

You're welcome, and I'm sorry for the issues with SedoMLS over the weekend and past few days. I see that our team detected and resolved the issue yesterday and requested that Sedo retry and failed requests if possible, so hopefully any requests that had been sent from Sedo during the downtime should now be filtering through to our system.

DnDigger · May 16, 2021

I got offer for a domain name via Dynadot marketplace - there is no info how long Accept Offer button will be visible. After making counter offer, I don't know how long my offer will be valid and can I retract it.

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