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Epik.com Promo Deals and Happy Hour Mega-Thread

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Sufyan Alani

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Hello everyone,

I'm creating this post to keep you all informed of Epik.com Happy Hours!
Every day, we'll try to discount an extension and give you the chance to register & invest in this extension.

Today, we're featuring .US extension, and we're discounting it to $1.50 for new registrations starting now, and will be ON for the next 5 hours.

The following is a list of all domain names that have been registered previously before under .US, and are available one more time for registration: https://armored.net/index.php/s/t9rf2GLm4JktQWn

Remember, all domains registered at Epik include:
- Free WHOIS privacy
- Free SSL parking landers
- Free forwarding
- Free basic Wordpress site
- Free listing in Epik marketplace for selling/leasing

Here is also a link to ALL promos that we're currently running, in case you wanted to look into something different: https://www.epik.com/promos/

Please let me know if you have any questions.

Also, let me know what extensions you'd be interested to see featuring in our future Happy Hours! We'll do our best to accommodate all requests.
 
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The views expressed on this page by users and staff are their own, not those of NamePros.
I am personally pro Epik, and the staff are only human and great to deal with.

However after moving just a handful of names out , and learning the different mods they did to make more friction, I ask myself, why would any company think I would do a bulk transfer in , in the future to them ?

Epik I will always use, but as my portfolio grows, I would never consider holding a quantity there. I want bulk options in and out, when I choose, with ease.

Sorry,
but again , I am Pro Epik.
This. I share all the points that you've raised here
 
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I totally agree, I have all my names spread across 6-7 registrars and I was going to gather them all under one roof, thought it was Epik (I hold maybe just 70-80 names there as of now) - they provide a variety of customization options but the interface is really-really (this was raised on Twitter and Rob said its getting solved 'as we speak', but it's been 2+ months and nothing is done by now).

Also, as mentioned above, some features require too much interaction with customer support. It's really pain to bulk manage a lot of names, I'm just curious to hear feedback of someone managing 500-1000 or more names using their dashboard..

There also a ton of micro bugs that never get solved, i.e. when you tick manually 20-30 names to bulk edit say nameservers, after you click 'done' or refresh pages - ticks gone and you have to re-tick them again manually to continue editing them; or when I entered wrong card details once and it got declined - now I can't use credit cards at all, support wants me to do video\id verification, and so on and so forth; or this slowest dashboard; or the never ending dramas on different topics..

There is just too many small things like these to be 'People's choice Registrar'.
 
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Also, btw, your support e-mail does not reply. I've had at least 2 cases that I did not receive a reply (including one that I tried to escalate to Rob and I got a reply from Rob after almost a week). So you support system is not up to par (definitely not in accordance with your slogan of "Legendary Customer Support" unless you meant it ironically).

If you have any problems, you can also send PM me.
 
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There also a ton of micro bugs that never get solved, i.e. when you tick manually 20-30 names to bulk edit say nameservers, after you click 'done' or refresh pages - ticks gone and you have to re-tick them again manually to continue editing them; or when I entered wrong card details once and it got declined - now I can't use credit cards at all, support wants me to do video\id verification, and so on and so forth; or this slowest dashboard; or the never ending dramas on different topics.

Sorry for the fact that you get such bugs in our panel. Please, if you don't mind, take 10 minutes and write a full list of bugs in PM. I'll pass them on to our technicians.

Similarly, if you have problems with your credit cards, please send the details to me in private messages.
 
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Epik is one of the few "Domainer friendly" registrars that gives the least number of days for the grace renewal period at 15 days.
Epik is also one of the few "domainer friendly" registrars that do not allow self-management (i.e. unlocking, auth code access, etc) of expired domains. I should NOT have to contact your support for such actions especially when your own support docs do not indicate that I cannot unlock and access the auth codes of expired domains myself (https://www.epik.com/support/knowledgebase/how-to-transfer-epik-domain-to-another-registrar/)

Also, btw, your support e-mail does not reply. I've had at least 2 cases that I did not receive a reply (including one that I tried to escalate to Rob and I got a reply from Rob after almost a week). So you support system is not up to par (definitely not in accordance with your slogan of "Legendary Customer Support" unless you meant it ironically).

Hello - thank you for your feedback.
Correct, our system does not allow the auth code to be generated automatically after the domain has expired. However, one thing Epik doesn't do is lump every single customer into one group. We are willing to review a customer's account upon contact and assist with unlocking the domain, passing the auth code along, updating pricing (we have a specific price group for NP users) and can also review your grace period. Unlike some Registrar's we charge zero fee for giving better pricing. You do not have to pay extra for a "membership" to access features and get better pricing.
At the end of the day each Epik customer is family and not just a number. Most people will go where they feel appreciated and taken care of, however, if being able to unlock a domain after it has expired and not having to contact Support for assistance is more important, then that is one feature our system does not currently support.

As for submitting emails to Support, unfortunately emails can get flagged as spam and not hit our inbox from time to time. Is that ideal, not at all but that is a rare occurrence. If that has happened to you more than once, we need to review your email and make sure we get it whitelisted on our side. We also offer phone and chat support too and often times when a customer has experienced no response after 24hrs they are using another contact method and alerting us.

Thank you again for your feedback and I apologize you have run into issues in the past. If you are currently experiencing issues with your account specifically, please feel free to reach out to me directly here on NP. Have a wonderful rest of your day!
 
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If you have any problems, you can also send PM me.
lmao.. But more seriously, one of the points of my post was being able to manage my domains and do things myself (self-serve). I'll take you up on your offer in the future perhaps.

Also, disappointing that you completely swept my comment under the carpet. I'd prefer if you'd (and if you do intend to) address my points here for everyone else's benefit.

Edit: Added a word
 
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and not having to contact Support for assistance is more important, then that is one feature our system does not currently support.
And that is a fair stance. If it is not supported, it is understandable and acceptable. But then you also need to train your support agents to not simply give a link to your KB which outlines the steps to manage the domain (including unlock and transfer steps) when those steps do NOT apply to expired domains.

and can also review your grace period
That's great. How do I get this review (and also any tips on ensuring that the grace period is maximized?)

As for submitting emails to Support, unfortunately emails can get flagged as spam and not hit our inbox from time to time. Is that ideal, not at all but that is a rare occurrence. If that has happened to you more than once, we need to review your email and make sure we get it whitelisted on our side.
I don't know why it happened but it has happened more than once. And no, I don't think my e-mail was flagged as spam since I did get a reply from Rob a week after I'd sent the e-mail. I emailed Rob cos I did not know who else to e-mail and I had his e-mail address from a previous interaction. I did not obviously expect Rob to reply right away of course (he's busy) but I was desperate at that time due to the circumstances at that time.

I did get the issue resolved via chat eventually but I don't prefer chat as it usually takes ~30-45 minutes of chat and I don't necessarily have that amount of available time. In some cases, I get sidetracked and the agent obviously disconnects as they cannot sit around waiting for me (this last point is not a concern). I also cannot phone as I'm not in the same country as Epik and international calling is prohibitively expensive for me.
 
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And that is a fair stance. If it is not supported, it is understandable and acceptable. But then you also need to train your support agents to not simply give a link to your KB which outlines the steps to manage the domain (including unlock and transfer steps) when those steps do NOT apply to expired domains.


That's great. How do I get this review (and also any tips on ensuring that the grace period is maximized?)


I don't know why it happened but it has happened more than once. And no, I don't think my e-mail was flagged as spam since I did get a reply from Rob a week after I'd sent the e-mail. I emailed Rob cos I did not know who else to e-mail and I had his e-mail address from a previous interaction. I did not obviously expect Rob to reply right away of course (he's busy) but I was desperate at that time due to the circumstances at that time.

I did get the issue resolved via chat eventually but I don't prefer chat as it usually takes ~30-45 minutes of chat and I don't necessarily have that amount of available time. In some cases, I get sidetracked and the agent obviously disconnects as they cannot sit around waiting for me (this last point is not a concern). I also cannot phone as I'm not in the same country as Epik and international calling is prohibitively expensive for me.

Hello - I am working on a sending you a direct message to resolve any an all concerns here as well as get your account reviewed and updated. Because I will need to request confidential account information from you, I did not want to continue this discussion here. Plus we are on a "promo" thread so wanted to make sure when a promo or deal is posted, it does not get lost. Thank you for your understanding and please watch for a message from me today!
 
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your support e-mail does not reply. I've had at least 2 cases that I did not receive a reply

They are not getting our emails. Something is broken there at their end. Always ask in chat first.

If you have any problems, you can also send PM me.

If you are a company and you have customers. And you want to serve customers. Then make your customer service channels functional.

No customer in the world should google "which random forum in internet should i find in order to find there whom i need to PM there in order to get my issue solved". No, they should get a support right at your site. Chat or email.

Please tell it to your bosses as well.
 
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Are you guys ready for another .CO promo?
Prepare your domain lists; a NICE promo is coming up VERY SOON!
 
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Are you guys ready for another .CO promo?
Prepare your domain lists; a NICE promo is coming up VERY SOON!
Thanks Sufyan!

Add an "m" at the end of that "Co"
I have 10 and positive can get 100 if you add an m to the end of the cctld u announce
 
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We don’t care about co, we need com 😭
Transfers
 
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Are you guys ready for another .CO promo?
Prepare your domain lists; a NICE promo is coming up VERY SOON!
How quick ? And for how long ? Limitations ?
 
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id feel safe its either 1 or 1.99 , and unlimited.

if you have a good list , this can be profitable, hard to get a good list though.
 
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Hello everyone,

ALL NEW .CO registrations are now discounted to $1.99 for a very limited period at epik.com

Promo price started NOW, and won't last for long time. Go ahead and register as much .CO domains as you need!

All domains registered at Epik include:

- Free WHOIS privacy
- Free SSL parking landers
- Free forwarding
- Free basic Wordpress site
- Free listing in Epik marketplace for selling/leasing

Starting searching for your names here: https://www.epik.com/promos/co
OR, in BULK here: https://registrar.epik.com/index/bulk-register-domain

Let me know if you have any questions.

ENJOY!

PS: Premium names are not included in this promo.
 
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How quick ? And for how long ? Limitations ?

It's ON now.
It'll be ON for a week (I'll try to extend that to another week. No promises).
Unlimited.
 
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We don’t care about co, we need com 😭
Transfers

Ahhh .. I'll try my best to do have that pretty soon (Stay tuned for Black Friday / Cyber Monday deals).
 
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Thank you Sufyan :)
 
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Thanks Sufyan!

Add an "m" at the end of that "Co"
I have 10 and positive can get 100 if you add an m to the end of the cctld u announce

I'll try my best to do have that pretty soon. Stay tuned for Black Friday / Cyber Monday deals!
 
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I'll try my best to do have that pretty soon. Stay tuned for Black Friday / Cyber Monday deals!

Yay! I have 10 locked and loaded!

i bet you’ll get 100 easy with ANY .com promo!

Thanks Sufyan! You do care :)
 
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Hello everyone,

ALL NEW .BIZ registrations are now discounted to $1.99 for a very limited period at epik.com

Promo price started NOW, and won't last for long time. Go ahead and register as much .BIZ domains as you need!

All domains registered at Epik include:

- Free WHOIS privacy
- Free SSL parking landers
- Free forwarding
- Free basic Wordpress site
- Free listing in Epik marketplace for selling/leasing

Starting your BULK search here: https://registrar.epik.com/index/bulk-register-domain

Let me know if you have any questions.

ENJOY!

PS: Premium names are not included in this promo.
 
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Hi there,

The deal is finally here!!!

.IO registrations, renewals & transfers are now discounted to $26.99 at epik.com!

We'll try to keep this one as our default price. All depends on how many domain names are going to be registered/transferred-in during 2020.

Promo price already started and the deal is ON. Go ahead and register/transfer as much .IO domains as you can!

Start searching for your names here: https://www.epik.com/promos/io

Let me know if you have any questions.

ENJOY!
 
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Looks like Epik has disabled Paypal altogether. 2 weeks ago I renewed some names via Paypal, now when I try, the option is missing!
 
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Looks like Epik has disabled Paypal altogether. 2 weeks ago I renewed some names via Paypal, now when I try, the option is missing!
Epik is having issues with paypal now.
 
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Registered over 500 domains. I was a bit late due to some other stuff and about 100 of my list which were available on day 1 were registered.

I started alphabetically and I missed some good names, but this was a good exercise..
 
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