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DAN.COM Domain Marketplace (Official Thread)

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DAN.COM

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Dan.com Staff
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DAN.COM (formerly known as Undeveloped.com) is on a path to be become the biggest domain marketplace in the world. We use state of the art technology to solve everyday problems buyers and sellers in the domain industry face. At DAN.COM we focus on automating most processes required to buy & sell domains to increase a more efficient and active secondary market for domains.

What sets us apart is our strong focus on product development and customer satisfaction. We leave nothing to chance and every single feature and element we introduce is professionally and carefully designed and built.

DAN.COM is ranked in the top 5 best-rated marketplaces in the world (According to the biggest review platform Trustpilot) and in the domain industry, we're the domain marketplace with the highest rating with an average of 9,4 out of 10 points.

At DAN.COM you will get the highest value for the lowest commission around. Due to our domain transfer automation, we can offer significantly faster handling of domain transactions and payouts (usually within 24 hours) at the lowest fee charged by any domain marketplace.

We've been the first on many fronts and proudly will continue to keep innovating. We were the first to offer optimized for sale pages since 2013, the first to provide payment plans in the form of lease to own and rentals and also the first and only domain marketplace offering free SSL on all domains parked with us for over a year now.

Read more about DAN and our future plans here: https://blog.undeveloped.com/a-big-leap-forward-3a3cc59ed418

This thread is created to act as an informal communication board between the DAN team and the domain community. Feel free to post feedback here and to discuss how you use DAN.

What this thread is not meant for is support. Please contact our support team here: [email protected] when you need assistance.

Previous reviews under old brand: https://www.namepros.com/threads/undeveloped-com-experience.893201/
 
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The views expressed on this page by users and staff are their own, not those of NamePros.
It seems that dan has a new rule on dan.com

Please understand that these are our rules.

We give buyers 14 days to respond, if they haven't responded to our communication we terminate the transaction and refund the buyer.

If they're still interested in the domain after cancellation, they'll come back and purchase it again.


Is it the way dan works with your sales ?
I dont like this, when a buyer buy a domain there is a contract, he pays and the seller has to provide the domain to the buyer.
With this rule a buyer have 14 days to change his mind for a domain, even if he paid it !
Dear @davidc1,

The rule has been there for quite some years already. The only difference I have to mention is that your statement that a buyer can change his mind within those 14 days is wrong. We have already secured the funds and will not refund it. We simply state that when you have a domain transfer and a token is communicated to a buyer directly we will not pay out until the domain is moved to the account. Without this procedure, you as a seller can change the transfer token after receiving the funds which is a high-security risk.

We do understand that you do not want to wait too long for your funds to arrive which is why we have set the boundary at 14 days after which we will move the domain to our own registrar and proceed with the payout.

Best regards,
 
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Dear @davidc1,

The rule has been there for quite some years already. The only difference I have to mention is that your statement that a buyer can change his mind within those 14 days is wrong. We have already secured the funds and will not refund it. We simply state that when you have a domain transfer and a token is communicated to a buyer directly we will not pay out until the domain is moved to the account. Without this procedure, you as a seller can change the transfer token after receiving the funds which is a high-security risk.

We do understand that you do not want to wait too long for your funds to arrive which is why we have set the boundary at 14 days after which we will move the domain to our own registrar and proceed with the payout.

Best regards,
I dont understand anything, what you explain there is completly different to what said your collaborator Karam.

Please reread carefully the transcript of your collaborator, yesterday I had one transaction canceled and the customer refunded. And your collaborator told me it's because the buyer did not respond within 14 days.
Waiting for the payout is ok, but issuing refunds in case of no signs of the buyer after payment is a problem.
 
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Good morning @SamirAz86,

You can see all results from within your Bodis account indeed. The domain should be added to your Bodis account as well.

Have a great day.
Yes, exactly! Just received e-mail from Bodis about added domains!
I have only one recommendation! I just want to have opportunity to make smaller or bigger columns on Dan selling and parking page! I just have longer domains and they don't fit in one row. For example: Patagoniameat.com looks like
Patagoniameat.co
m
 
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I have 3 offers in a row using the 100 € MIN BID
shown on the DAN Landing Page

I again urgently request @DAN.COM remove that 100 € Min Bid !

that is extremely bad negotiation tactics
-check google for "anchoring in negotiation"-

I have explained in details
that your problem of lots of low budget sales
can be solved in different ways other than
telling the lead upfront about a 100 € Min Bid

just disable the button that agrees to a lower than 100 € offer
problem solved


I want NO VALUE to be shown when I select "no value"

Set min bid to whatever you like and problem solved you will not receive law balls.
 
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Set min bid to whatever you like and problem solved you will not receive law balls.

that is a solution
but not to my problem


@DAN.COM
I want NO Value at all

is that really a concept that is so hard to understand?


buyer shall imagine what offer might make me sell

if I show him 100 € or any other amount
I limit this imagination

his vision is polluted



and that is not something new
but just the way it was before at DAN



Let's recap:
DAN has this issue:
too many sales below 100


there is no need to enforce a displayed Min Bid
the proper solution would be to disable the button that accepts the low ball offer



when you have spent quite a while
in educating yourself to become better in negotiations
it's really a pain
when a 3rd party that you are using like DAN
changes something good into something really bad

that leaves me 2 choices:
either convince the 3rd party to redo it
or leave

every new 100 € offer makes me mad
 
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It seems that dan has a new rule on dan.com

Please understand that these are our rules.

We give buyers 14 days to respond, if they haven't responded to our communication we terminate the transaction and refund the buyer.

If they're still interested in the domain after cancellation, they'll come back and purchase it again.


Is it the way dan works with your sales ?
I dont like this, when a buyer buy a domain there is a contract, he pays and the seller has to provide the domain to the buyer.
With this rule a buyer have 14 days to change his mind for a domain, even if he paid it !

Hi David,

This is not a new rule or policy. We observe a lot of confusion in this thread. For 99.9% of all transactions, this situation doesn't occur.

Once in a while, you'll have a buyer that does not respond to any messages after they purchase a domain or they refuse to use the current registrar for locked domains. This happens mostly for lower-end sales below $200.

Please also keep in mind that it's DAN's ultimate goal to help our sellers become more successful. There's no interest or incentive for our team to cancel transactions that are valid.

Kind regards,

Dan
 
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that is a solution
but not to my problem


@DAN.COM
I want NO Value at all

is that really a concept that is so hard to understand?


buyer shall imagine what offer might make me sell

if I show him 100 € or any other amount
I limit this imagination

his vision is polluted



and that is not something new
but just the way it was before at DAN



Let's recap:
DAN has this issue:
too many sales below 100


there is no need to enforce a displayed Min Bid
the proper solution would be to disable the button that accepts the low ball offer



when you have spent quite a while
in educating yourself to become better in negotiations
it's really a pain
when a 3rd party that you are using like DAN
changes something good into something really bad

that leaves me 2 choices:
either convince the 3rd party to redo it
or leave

every new 100 € offer makes me mad

Hi Frank,

Since 2015 we on purpose changed the logic of our make offer option and implemented a model where only when the buyer tries to place an offer below the set minimum price, they will see what the actual minimum offer should be.

So if someone tries to place a $200 offer, they don't ever see the set minimum price:

upload_2020-9-29_12-7-21.png


Only if they try to place an offer below your minimum we show them that they have to increase their offer before we can submit the offer:

upload_2020-9-29_12-7-58.png


You have many options at DAN as seller to determine however you want to sell. For example, you can disable the make offer option entirely if you wish.

Or, set your minimum prices 20% lower than your BIN price. This is often done by sellers that dislike negotiating.

You can also use our new Lease to Own model which doesn't have a make offer option and makes negotiations something of the past.

To conclude, your suggestion to show no value at all is impossible to even work with because you effectively ask us to allow anyone to submit any offer regardless of the minimum requirements of the seller or platform.

I hope this explains,

Dan
 
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Hi David,

This is not a new rule or policy. I see a lot of confusion in this thread. For 99.9% of all transactions, this situation doesn't occur.

Once in a while, you'll have a buyer that does not respond to any messages after they purchase a domain.

This happens mostly for lower-end sales below $200 where the buyer for some reason doesn't care much about their purchase and ignores our transfer requests. when our team cannot deliver the domain within a specific timeframe and cannot proceed to pay out the seller, we are forced to handle the transaction in a professional matter. On a per-transaction basis, we'll determine together with the seller if we continue chasing the buyer or are forced to cancel and refund a transaction.

This is standard practice at all marketplaces.

Kind regards,

Dan

Additional feedback:

We performed an internal review of our process and it seems the message David is sharing is only valid for Network Solutions locked domains. We have a very high chargeback ratio for sales below $200 for locked Network Solutions domains. Sellers perform outreach to these buyers but never tell them that they must obtain the domain at Network Solutions. Buyers get aggravated, do not reply to us, and perform chargebacks.

Those transactions are canceled and refunded after 14 days before the buyer performs a chargeback to protect the reputation of our merchant account which is crucial for proper payment processing.

We hope this explains our Network Solutions policy better. When in doubt, remember, always contact our support team :).
 
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To conclude, your suggestion to show no value at all is impossible to even work with because you effectively ask us to allow anyone to submit any offer regardless of the minimum requirements of the seller or platform.

I hope this explains,

Dan

I knew all this

when you enter 50 €
you will see the min price

that will lead to bid 100 €

when nothing is revealed here a 250 € is more likely


To conclude, your suggestion to show no value at all is impossible to even work with because you effectively ask us to allow anyone to submit any offer regardless of the minimum requirements of the seller or platform.

I hope this explains,

Dan

I ask to show no value
and disable the "accept the offer button" for offers below min bid

don't you read what I suggest?


Or, set your minimum prices 20% lower than your BIN price. This is often done by sellers that dislike negotiating.

You can also use our new Lease to Own model which doesn't have a make offer option and makes negotiations something of the past.

I love to negotiate
I don't want the lead to be anchored to a low value




I highly doubt that you test your landing page
for .de domains aka for German buyers
 
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After a few weeks domains will become unlocked and ready to be transfered to any other registar.
Afternic works 99% this way with locked domains, and I never heard of any charge back. Anyway, If i see that you continue closing transactions because of that I could not continue to use dan service as it's a pure waste of time and money.
 
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what was special about undeveloped?

they listened and made a great system
far better than Sedo - who never listen at all

DAN is not listening anymore

I spend quite a while
a few hours
working for DAN for free

at least try to understand what I say
 
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I really need you to disable the minimum price of $99.
 
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I was wondering if anyone has gone back from the new installment model (with BIN and no make offer) to the old one (with BIN and make offer option, but installments of no longer than 12 months)?

I know DAN are certain the new one performs better, but sometimes I wonder if the old model really was the best.

@DAN.COM Could you maybe tell more about how many sellers are using the new installment option vs. the old one, and if the new one is still performing much better? Maybe even tell us what the most popular installment length is? Thanks.
 
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Hi David,

This is not a new rule or policy. We observe a lot of confusion in this thread. For 99.9% of all transactions, this situation doesn't occur.

Once in a while, you'll have a buyer that does not respond to any messages after they purchase a domain or they refuse to use the current registrar for locked domains. This happens mostly for lower-end sales below $200.

Please also keep in mind that it's DAN's ultimate goal to help our sellers become more successful. There's no interest or incentive for our team to cancel transactions that are valid.

Kind regards,

Dan
Not a new rule, are you kidding ?

I sold 1000+ domains on dan and never had this problem before. And now, i have 2 times this problem within 2 days !
 
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I spend quite a while
a few hours
working for DAN for free

at least try to understand what I say


@frank-germany, I certainly understand your point. DAN seems to have a lot of customers that buy domains for the first time and don't have any knowledge about the value of domain names. They therefore start by definition with an offer lower than $100, and will therefore always see the the minimum threshold of $100, thinking that that is the minimum amount that the seller is willing to sell the domain for. Why would a potential buyer offer more when they think that that is the minimum price that the seller is willing to accept?

All my domains are parked at Efty since half a year and not at DAN anymore, but since Efty's integration with DAN, I was thinking of using them again instead of Escrow.com. I think DAN should make clear that it's THEIR minimum price, and NOT the seller's, and that the price of a domain is generally much higher than the minimum offer given the fact that domains are rare and valuable digital assets. That educates new buyers and makes it more likely that they will accept a high(er) counteroffer.
 
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@frank-germany, I certainly understand your point. DAN seems to have a lot of customers that buy domains for the first time and don't have any knowledge about the value of domain names. They therefore start by definition with an offer lower than $100, and will therefore always see the the minimum threshold of $100, thinking that that is the minimum amount that the seller is willing to sell the domain for. Why would a potential buyer offer more when they think that that is the minimum price that the seller is willing to accept?

All my domains are parked at Efty since half a year and not at DAN anymore, but since Efty's integration with DAN, I was thinking of using them again instead of Escrow.com. I think DAN should make clear that it's THEIR minimum price, and NOT the seller's, and that the price of a domain is generally much higher than the minimum offer given the fact that domains are rare and valuable digital assets. That educates new buyers and makes it more likely that they will accept a high(er) counteroffer.

thanks
you see where I'm coming from.

but:
I don't think more upfront buyer education is needed
and that too would add confusion

I want LESS confusion

@DAN.COM
I have said over and over:
1) there is no way to "estimate" the result of a 16% VAT

2) there is no need to educate a German buyer what a VAT is
that is normal in Germany

both is distracting on the Landing Page


upload_2020-9-29_22-7-30.png



upload_2020-9-29_22-8-1.png






I doubt DAN is testing Landing Page for the german traffic
if testing is done it's for the wordwide mostly .com traffic
thats what I think

you will never come up with that version of a german Landing Page
performing best in Germany -no way
 
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I see your point and agree that buyers ideally want certainty, and by using the word 'estimation', you can create confusion. Maybe in Germany that is more important than in other countries.

I also understand your other point. You propose there is no threshold, and if a potential buyer puts in an offer of say $5 USD, you can as a seller only decline or counteroffer with a value of more than $100 USD. The button to accept the offer for offers of less than $100 USD will be disabled, so a seller can't accept the offer. That could probably also work.
 
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After a few weeks domains will become unlocked and ready to be transfered to any other registar.
Afternic works 99% this way with locked domains, and I never heard of any charge back. Anyway, If i see that you continue closing transactions because of that I could not continue to use dan service as it's a pure waste of time and money.

We're sorry to hear our service is a wast
what was special about undeveloped?

they listened and made a great system
far better than Sedo - who never listen at all

DAN is not listening anymore

I spend quite a while
a few hours
working for DAN for free

at least try to understand what I say

Hi Frank,

We're here responding to every question our sellers raise. There seems to be more of a communication barrier than us not soaking in feedback.

Kind regards,

Dan
 
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Not a new rule, are you kidding ?

I sold 1000+ domains on dan and never had this problem before. And now, i have 2 times this problem within 2 days !

Hi David,

We've lost over $1200 for handling your transactions in 2020 alone. The margin hardly covers our expenses while your buyers also more often than with other sellers perform chargebacks.

DAN is a partner to its sellers so we handled those transactions at a loss but there's a moment where we have to draw a line and also protect our own interest. That's why, when your buyers do not respond within 14 days to any of our communication we cancel those transactions and refund them before the next chargeback comes in.

We've handled your transactions with a lot of dedication so it's surprising to see since we increased the minimum selling price at DAN that you've taken aim at us.

Kind regards,

Dan
 
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I was wondering if anyone has gone back from the new installment model (with BIN and no make offer) to the old one (with BIN and make offer option, but installments of no longer than 12 months)?

I know DAN are certain the new one performs better, but sometimes I wonder if the old model really was the best.

@DAN.COM Could you maybe tell more about how many sellers are using the new installment option vs. the old one, and if the new one is still performing much better? Maybe even tell us what the most popular installment length is? Thanks.

Hi Embrand,

The generalized data indicates that our new LTO model converts about 211% better than having only a BIN + Make offer option enabled and 48% better than our old installments model.

From a marketplace perspective, we'll always advise our users to use the best converting model. We've been very clear and vocal about our new LTO model and the results it yields.

Read here what makes our LTO model special: https://blog.undeveloped.com/introducing-domain-financing-2-0-cd82edbb79c4

Kind regards,

Dan
 
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Hi Embrand,

The generalized data indicates that our new LTO model converts about 211% better than having only a BIN + Make offer option enabled and 48% better than our old installments model.

From a marketplace perspective, we'll always advise our users to use the best converting model. We've been very clear and vocal about our new LTO model and the results it yields.

Read here what makes our LTO model special: https://blog.undeveloped.com/introducing-domain-financing-2-0-cd82edbb79c4

Kind regards,

Dan

Thanks for providing those figures. LTO model it is, then!
 
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Hi David,

We've lost over $1200 for handling your transactions in 2020 alone. The margin hardly covers our expenses while your buyers also more often than with other sellers perform chargebacks.

DAN is a partner to its sellers so we handled those transactions at a loss but there's a moment where we have to draw a line and also protect our own interest. That's why, when your buyers do not respond within 14 days to any of our communication we cancel those transactions and refund them before the next chargeback comes in.

We've handled your transactions with a lot of dedication so it's surprising to see since we increased the minimum selling price at DAN that you've taken aim at us.

Kind regards,

Dan
you never told me anything about chargeback, etc...
You lost $1200 within a year, that's a small % of payments. that's not a lot for a digital product afaik. I would lose much more if everyday you refund customers if they dont reply to your email after their payment made.

In lasts messages you told that the current process of refunding customers if they dont communicate is working for years... and now it seems it's a charge back problem and not a networksolutions domain locked problem.

I dont understand why you speak about the increase of minimum price ?
 
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Hi Frank,

We're here responding to every question our sellers raise. There seems to be more of a communication barrier than us not soaking in feedback.

Kind regards,

Dan



so why don't you react to the issues?

1)
from the landing page please remove
that "i" icon that quotes
that the VAT value is an estimate.

2)
remove that "mehr erfahren (more)" link
that expains what a VAT is

I'm talking about the german version of the landing page only


and if you don't want to do so
please explain exactly why
 
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Not a new rule, are you kidding ?

I sold 1000+ domains on dan and never had this problem before. And now, i have 2 times this problem within 2 days !

Maybe not sell your names before 60 days. Its your fault not DAN. I cannot believe there are pages of gripes about minimum offers.Who the hell is in this for under $99? Only a very small percentage of domainers. Maybe take those to Afternic since you claim you never have problems there.
 
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Maybe not sell your names before 60 days. Its your fault not DAN. I cannot believe there are pages of gripes about minimum offers.Who the hell is in this for under $99? Only a very small percentage of domainers. Maybe take those to Afternic since you claim you never have problems there.
It seems the problem is not a low priced or locked problem as they said first, but a charge back problem..
$99 is too much for some countries. I split tested a lot to find the selling price which bring me the more money ;)
 
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