Dynadot Official Thread

Dynadot · May 5, 2020

Hi all!

We’ve created this thread to make it easier to communicate with us here on Namepros, and we’ll also be posting regular updates on our offers and products. Please feel free to share any feedback and suggestions with us, or to let us know if there’s anything we can assist with.

We’d like to kick things off with an extension of our $7.99 .COM transfer sale, the code “COMTRANS4” has been extended until 23:59 PST on May 31, and there’s no limit on how many domains you can transfer using the code. Every month we have great prices on a wide selection of domains, and you can find a full list of our sales here:

https://www.dynadot.com/sales.html

We’re also excited to share that our CEO, Todd Han, will be hosting an AMA (Ask Me Anything) right here on Namepros in the near future, with more information on a date and time coming soon.

Dynadot is an ICANN accredited domain name registrar and web host headquartered in San Mateo, California. Founded in 2002 by a software engineer, our primary focus is engineering and design excellence. Our custom written, state-of-the-art domain and hosting software is stable, fast, and easy to use. From humble beginnings, we have grown steadily and now are home to over 2.6 million domains.

Our goal is to provide our customers with world class registration and hosting services for a reasonable price. Most of our site is fully automated, allowing us to offer some of the lowest prices in the industry. At the same time we strive to provide excellent customer service, and helpful responses to all questions. If anything is not to your satisfaction, feel free to contact us, and we will do our best to resolve the situation.

We individually respond to every email we receive - no cut and paste responses. Customer service is handled by highly trained customer service representatives that work closely with our software engineers, so you are likely to get an intelligent response to your question.

Contact information:
Live chat support: https://www.dynadot.com/chat/login_resp.html
Email support: [email protected]
North American phone support: +1.866-262-3399 (toll free) and +1.650-262-0100
Chinese phone support: 400 803 5591

This was a promoted post.

Dynadot · Jul 21, 2020

CarlosN said:
Am I the only one who can't add domains to Afternic Fast Transfer? It's been like that for me for several days.

You're not, our team have been working with Afternic to have the problem resolved, but we don't have an ETA on when it will be resolved unfortunately. At this time the domains should be showing as needing confirmation within your Dynadot account, however the confirmation is failing when submitted. We'll update the thread when we have more information on that. We're sorry for any trouble the bug is causing.

tonyk2000 · Jul 21, 2020

Dynadot said:
however the confirmation is failing when submitted. We'll update the thread when we have more information on that. We're sorry for any trouble the bug is causing

Something so familiar here... the same happened with SedoMLS some time ago (SSL issue). Was discussed in this thread in June. As a matter of curiosity: 1) does Afternic connection have similar (ssl) problem? 2) Is it related with https://nakedsecurity.sophos.com/2020/06/02/the-mystery-of-the-expiring-sectigo-web-certificate/ ?

Dynadot · Jul 21, 2020

Our engineers haven't advised us of any SSL issues, however I will bring that up previous issue up with our engineering team to ensure nothing was overlooked, thank you.

Dynadot · Jul 23, 2020

Thank you all for your patience, our team have advised us that Afternic confirmations should now be successful. Please do let us know if you have any further problems confirming domains for Afternic.

Winterburn · Jul 24, 2020

I have forgotten the answer to the security question. Is there any way to resolve the issue and unlock my account without having to submit government-issued photo ID? I have had a mail from DD accounts which said:

"I'm sorry, but the secret answer you have provided for your secret question is incorrect. Before we can set your birth date to the correct date, we will need to verify your identity as the account-holder. Please send us a copy of your government-issued photo ID (drivers license or passport).

Best Regards,
K**** C******

Dynadot Support Team"

Is there any alternate way out as I do not want to share my photo id with my registrar?

Dynadot · Jul 27, 2020

Winterburn said:
I have forgotten the answer to the security question. Is there any way to resolve the issue and unlock my account without having to submit government-issued photo ID? I have had a mail from DD accounts which said:

"I'm sorry, but the secret answer you have provided for your secret question is incorrect. Before we can set your birth date to the correct date, we will need to verify your identity as the account-holder. Please send us a copy of your government-issued photo ID (drivers license or passport).

Best Regards,
K**** C******

Dynadot Support Team"

Is there any alternate way out as I do not want to share my photo id with my registrar?

I'm sorry to hear that, unfortunately this isn't something we could help with via Namepros. We'd just need to ask you to contact our account management team at [email protected] and they would be able to advise further on that.

Chris Hydrick · Aug 4, 2020

**friendly reminder to check your email for monthly dynadot promotions

Especially considering the current dynadot nP ad banner appears outdated.

liftkid · Aug 4, 2020

Hello, a debit was made in my local bank and it was you guys that charged it, I can't remember ordering anything and no recipt was issued. Can you guys at least show me what order that completed or refund my money.

liftkid · Aug 4, 2020

Reply as fast as possible. Its been over 24 hours and no message from you guys. I am Liftkid at dynadot.

Dynadot · Aug 4, 2020

liftkid said:
Reply as fast as possible. Its been over 24 hours and no message from you guys. I am ** at dynadot.

Thank you for letting us know, we haven't made any recent charges on your account. Could you please contact our team at [email protected] with any information you have regarding the payment so they can investigate further? Thank you.

liftkid · Aug 4, 2020

Dynadot said:
Thank you for letting us know, we haven't made any recent charges on your account. Could you please contact our team at with any information you have regarding the payment so they can investigate further? Thank you.

Just mailed them. Hoping it will be resolved as soon as possible

DomainBanana · Aug 6, 2020

Dynadot team: nearly every other major registrar is available when we need them.

At Dynadot, I often see "Chat: Busy" and cannot reach support for hours.

Please be available for urgent situations.

Dynadot also goes down for "regularly scheduled maintenance" too often.

Like now.

A registrar that prides itself on UX/UI should focus on 100% uptime.

tonyk2000 · Aug 6, 2020

Scheduled maintenance should not interrupt the service! We all know amazon .com for example - they have extremely complicated database and a bunch of transactions each and every minute, no doubts they perform backups and upgrades, but their website is always online! So, it is possible not to shut the service down in order to perform any type of maintenance...

In domains field, they only registrar I've dealt with who has/had similar issues (unavailable login area and/or delayed tasks) is... netsol (sorry about mentioning this name).

eternaldomains · Aug 6, 2020

Dynadot said:
I'm not sure if there's any imminent plans to add those options for our payouts unfortunately, but I will pass the request on to our team. Our team are currently looking into have Payooner added as a payment method however.

Any updates on Payoneer integration?

BrandCollectors.com · Aug 6, 2020

@Dynadot got issues with your payment processor via PayPal. and now i cant delete pending offers how to delete it?

Chris Hydrick · Aug 6, 2020

Do you have to pass a reading comprehension test to work in Dynadot support?

I know some 5th graders who could do a better job than some of those currently handling Dynadot support tickets.

Prediction: Dynadot won't win best registrar again.

Dynadot · Aug 6, 2020

DomainBanana said:
Dynadot team: nearly every other major registrar is available when we need them.

At Dynadot, I often see "Chat: Busy" and cannot reach support for hours.

Please be available for urgent situations.

Dynadot also goes down for "regularly scheduled maintenance" too often.

Like now.

A registrar that prides itself on UX/UI should focus on 100% uptime.

I'm sorry to hear that, we have recently expanded our customer service team in each of our offices to allow us to provide better coverage, however our new team members are still training at the moment. You should start to see better support coverage across all time zones in the coming months however, as our new agents progress through their training.

I will also pass the feedback on to our team, along with the feedback from @tonyk2000, thank you both.

Dynadot · Aug 6, 2020

eternaldomains said:
Any updates on Payoneer integration?

I'm sorry, we don't have any updates on if we're planning on supporting Payoneer unfortunately.

Dynadot · Aug 6, 2020

BrandCollectors.com said:
@Dynadot got issues with your payment processor via PayPal. and now i cant delete pending offers how to delete it?

I'm sorry to hear that, could you PM us with your Dynadot username so we can look into that further please? Thank you.

Dynadot · Aug 6, 2020

Grilled said:
Do you have to pass a reading comprehension test to work in Dynadot support?

I know some 5th graders who could do a better job than some of those currently handling Dynadot support tickets.

Prediction: Dynadot won't win best registrar again.

Thank you for the PM, we've replied privately regarding the issue in question and have escalated problem with the support response to our management team.

Chris Hydrick · Aug 6, 2020

Dynadot said:
Thank you for the PM, we've replied privately regarding the issue in question and have escalated problem with the support response to our management team.

The problem doesn't only lie with that representative.

There is a problem with policy that only management can address.

Please don't use that customer support rep as a scapegoat.

Management has some ethically concerning profit making policies to address. Point blank, if a customer used #DontBeACrook in feedback, it would be incredibly naive to think that customer is the only one with that opinion. And just because Dynadot ToS may allow for predatory profiteering off their customers mistakes, that fine print in itself doesn't inherently dismiss any/all ethical wrongdoing, or shortfall..

"Just because you can beat him up, doesn't give you the right to. Remember: with great power, comes great responsibility."

#remandthepolicy

Dynadot · Aug 6, 2020

All of your feedback has been passed on to our management team, apologies as I should have made that clearer. I'm sorry to hear you feel that way, and will pass your message on to our team.

Chris Hydrick · Aug 6, 2020

Dynadot said:
I'm sorry to hear you feel that way, and will pass your message on to our team.

Thank you.

<<deleted>>

https://medium.com/@viet/im-sorry-you-feel-that-way-9e69f973d4cd

BrandCollectors.com · Aug 10, 2020

Hello @Dynadot your chat is always busy ,Twitter no reaction.I need some explain why do you silently disabled url forwarding for NO-J/U/S/T /I/C/E.com domain?

You also ignored my last order for Le-B/o/u/t/i/q/u/e.com total 3 orders via PayPal was not finished. Anyone have similar issues with Dyna payments through PayPal?

I tried to use your free website builder but it just not working on the last step choosing a payment plan clicking on button FREE nothing happens page not reloading website not published.

Thanks though for com offers re-registration.

Dynadot · Aug 10, 2020

BrandCollectors.com said:
Hello @Dynadot your chat is always busy ,Twitter no reaction.I need some explain why do you silently disabled url forwarding for NO-J/U/S/T /I/C/E.com domain?

You also ignored my last order for Le-B/o/u/t/i/q/u/e.com total 3 orders via PayPal was not finished. Anyone have similar issues with Dyna payments through PayPal?

I tried to use your free website builder but it just not working on the last step choosing a payment plan clicking on button FREE nothing happens page not reloading website not published.

Thanks though for com offers re-registration.

I'm sorry to hear you were unable to get through to our team, we have had more agents available since you posted and you should be able to get through to our team at the moment if you'd like to chat with us. Unfortunately we didn't receive any payment for the order submitted for Le-B/o/u/t/i/q/u/e.com yesterday and so were unable to register the domain, if that was submitted through Paypal it may be that they were unable to process the payment.

Our team haven't made any changes from our end to NO-J/U/S/T /I/C/E.com so that domain should have been forwarding correctly. I see that the domain is no longer using our forwarding service so wouldn't be able to determine the issue with the domain forwarding unfortunately.

In regards to the website builder, you should be able to add a new website to your account by clicking the blue 'Create Website' here, and following the steps until the website builder loads:

https://www.dynadot.com/account/website_builder/list.html

You may need to allow a few moments after clicking 'Free' when choosing the pricing plan for the editor to load. If you're unable to add a website builder to your account please let our team know by live chat or at [email protected] and they'll be able to help troubleshoot that further.

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