Undeveloped.com Experience

@Reza @LaszloSchenk

what actions do you take against non paying buyers after the agreement is reached ?

DAN.COM said:

Hi Haykay,

We take issues that have to be taken serious but non-issues not so.

Stop spreading nonsense based on your own assumptions and or that of your friends. You've been doing this more frequently and that's why I kept ignoring your messages.

There are no technical issues present, all technical issues that users notify us of are always resolved immediately by a senior dev. When did you contact us again and mention that there's a technical issue at checkout? I haven't seen it or heard about it.

All marketplaces that accept Amex, are footing you the bill when they get hit with a chargeback. Amex offers zero protection and that's why we'll never accept Amex anymore. It's not going to happen and not a single deal is lost because we don't offer Amex. We also operate without Amex for years, just because someone raised this topic made it relevant for you, which shows what you base your posts on.

To conclude, if you really think we'd leave money on the table by having technical issues at checkout you seriously underestimate our intelligence. Every single sale that bounces, results in less revenue for us as well so to assume that we're ignoring serious issues is laughable at best.

Kind regards,

Reza

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Reza and UnderDeveloped team are used to refuting the customer problems, and this one is an earlier example where I had pointed out that these guys need to be more open and receptive to customer feedback rather than coming at their customers too strong, which they always try to do with your posts.

But wouldnt learn.. oh well, I aint losing anything!

namemarket said:

I have been using the registrars name-servers (not DAN) and using registrar forwarding to the DAN pages since I started with DAN a few months ago. All the traffic graphs were working well when visiting the URL via any browser, and recording traffic everyday but all the viewable by the visitor graphs somehow stopped working yesterday and have disappeared.

What could cause that to happen? No, it's not in the settings and I never changed anything. I checked it anyway and the settings still say always show traffic graphs.

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Adding a GOOGLE Tracker id will be better, the only downside is that the funnel settings are not available in GOOGLE.

Diversify people. Epik is where im exploring currently. then a full shift is not too difficult if you give up on one.

as for @namemarket upon first visit with using dan txt record vrs NS , has been known to give a very slow load time. maybe enough for visitors to leave before opens. you won't see this as your first visit is cached. just from my experience, and others.

ecomslice said:

Diversify people. Epik is where im exploring currently. then a full shift is not too difficult if you give up on one.

as for @namemarket upon first visit with using dan txt record vrs NS , has been known to give a very slow load time. maybe enough for visitors to leave before opens. you won't see this as your first visit is cached. just from my experience, and others.

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these members who are stuck with one platform will learn their lessons, no point telling them of your experience. They’re so stuck up in theirs that they will go ahead and dislike your post SMH

joro001 said:

I am just thinking aloud, I can't imagine it does sales any good when you look at the trustpilot widget and you see the most recent review is 1 star and someone saying "I will change my review once you refund my money for a product you can't deliver and something you never owned or had the rights to sell."

As a potential buyer it sucks to see that and may scream scam to other end users. This has been the most recent review for the last 18 hours as well I can't imagine this is good for sales and i'm not even sure you need it e.g. SEDO doesn't have it, godaddy doesn't etc.

Not sure i'm right about this as maybe overall it does increase trust?

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i certainly hope that this is not the same situation I am encountering here

https://www.namepros.com/threads/dan-com-domain-marketplace-official-thread.1148567/page-33

If it is it will really test the credibility of Dan as a marketplace for buyers

I know it’s a good fit for sellers with low commissions and quick payment but if buyers have reason the question the trustworthiness of the platform it does not bode well for Dan.com

joro001 said:

I am just thinking aloud, I can't imagine it does sales any good when you look at the trustpilot widget and you see the most recent review is 1 star and someone saying "I will change my review once you refund my money for a product you can't deliver and something you never owned or had the rights to sell."

As a potential buyer it sucks to see that and may scream scam to other end users. This has been the most recent review for the last 18 hours as well I can't imagine this is good for sales and i'm not even sure you need it e.g. SEDO doesn't have it, godaddy doesn't etc.

Not sure i'm right about this as maybe overall it does increase trust?

Click to expand...

i certainly hope that this is not the same situation I am encountering here

https://www.namepros.com/threads/dan-com-domain-marketplace-official-thread.1148567/page-33

If it is it will really test the credibility of Dan as a marketplace for buyers

I know it’s a good fit for sellers with low commissions and quick payment but if buyers have reason the question the trustworthiness of the platform it does not bode well for Dan.com

I think the biggest issue with dan is their payment gateway for buyers. I’ve had a lot of non-paying buyers and when I tracked them down and emailed them why they didn’t follow through with the deal, they said the payment options weren’t working for them. Some of these I ended up closing the deals through afternic or epik seamlessly.

JudgeMind said:

I think the biggest issue with dan is their payment gateway for buyers. I’ve had a lot of non-paying buyers and when I tracked them down and emailed them why they didn’t follow through with the deal, they said the payment options weren’t working for them. Some of these I ended up closing the deals through afternic or epik seamlessly.

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I know that they have an issue with amex, because they are using adyen as a payment processor, but I'm not aware of other issues. Can you name other issues with payments, excluding amex? Looks like adyen process around 160 billions in payments in 2018 and companies like microsoft, shopify and recently ebay are using them, so they should work pretty good for domains too.

JudgeMind said:

I think the biggest issue with dan is their payment gateway for buyers. I’ve had a lot of non-paying buyers and when I tracked them down and emailed them why they didn’t follow through with the deal, they said the payment options weren’t working for them. Some of these I ended up closing the deals through afternic or epik seamlessly.

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You make a great point Judge, Dan makes a number of representations about their great payment methods and options but when you act as a buyer you are basically presented with the option of paying by credit card and absolutely no information is provided to you about other options such as bank draft, wire transfers etc so if the buyer is either unsophisticated, wary of the site or buying online in general or they are not inclined to dig deeper or ask questions about their other payment options then buyers are stuck trying to cram what could potentially be an expensive buy onto a credit card.

Some people may A not have a large enough facility n their credit cards or B if they do the credit card fraud department is likely to enter the picture when you live in the US and you are trying to buy a large dollar ten from a company in another continent

sending large dollars around the world on a credit card can be tricky so I can see a lot of buyers saying forget this and looking for other options which is exactly what you indicate happened in your instance

There has to be a balance in business. It can't be all great for sellers but hard for buyers to execute and they need to feel comfortable dealing with the company itself. I know as a domain seller Dan is a great option. From the perspective of a domain buyer...Im not impressed and am not sure what Dan adds.

Being in North America and dealing with a customer support team that operates in another country, is in a different timezone, and that does not work weekends doesn't leave a lot of room for fluid conversation. Thats an issue that is hard for any buyer to surmount. I purchased a domain name elsewhere yesterday that was pushed to me same day at another venue. So much for the technological advantages that blockchain and their payment processors supposedly provide Dan.com

Hard to call your self a cutting edge technology company and be impossible to reach! Try calling their number sometime. Office closed right. Try finding their office hours on their website! Um, I can't find em.

Not sold on Dan as a buyer so far but am willing to be convinced they are for real. We will see how it all plays out.

I am posting my real time experience on the OFFICIAL Dan thread if anyone wants to follow. My story begins at page 31


https://www.namepros.com/threads/dan-com-domain-marketplace-official-thread.1148567/page-31

Soofi said:

Reza and UnderDeveloped team are used to refuting the customer problems, and this one is an earlier example where I had pointed out that these guys need to be more open and receptive to customer feedback rather than coming at their customers too strong, which they always try to do with your posts.

But wouldnt learn.. oh well, I aint losing anything!

Click to expand...

want to see being refuted in action
Check the Dan official
Thread for being refuted in action.
After complaining that dan.com did not meet their own terms of service
Reza unilaterally banned me
Outed the seller
Cancelled my purchase
And cost the seller a huge sale
All because he did not like being criticized for his Not meeting his own service standards
What a sham
Horrible experience
The guy has had my money for 6 plus days and no domain
Then he cancels my transaction in public ON NAMEPROS
Really poor judgement from a ceo
Anyways as PT said
There is no such thing as bad publicity so it’s just keeps on improving over at Dan

https://www.namepros.com/threads/da...-official-thread.1148567/page-35#post-7594725

pages 31-35 maybe

just brutal!

domaintrader said:

want to see being refuted in action
Check the Dan official
Thread for being refuted in action.
After complaining that dan.com did not meet their own terms of service
Reza unilaterally banned me
Outed the seller
Cancelled my purchase
And cost the seller a huge sale
All because he did not like being criticized for his Not meeting his own service standards
What a sham
Horrible experience
The guy has had my money for 6 plus days and no domain
Then he cancels my transaction in public ON NAMEPROS
Really poor judgement from a ceo
Anyways as PT said
There is no such thing as bad publicity so it’s just keeps on improving over at Dan

https://www.namepros.com/threads/da...-official-thread.1148567/page-35#post-7594725

pages 31-35 maybe

just brutal!

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calm down, guys
you act unprofessionally

domaintrader said:

want to see being refuted in action
Check the Dan official
Thread for being refuted in action.
After complaining that dan.com did not meet their own terms of service
Reza unilaterally banned me
Outed the seller
Cancelled my purchase
And cost the seller a huge sale
All because he did not like being criticized for his Not meeting his own service standards
What a sham
Horrible experience
The guy has had my money for 6 plus days and no domain
Then he cancels my transaction in public ON NAMEPROS
Really poor judgement from a ceo
Anyways as PT said
There is no such thing as bad publicity so it’s just keeps on improving over at Dan

https://www.namepros.com/threads/da...-official-thread.1148567/page-35#post-7594725

pages 31-35 maybe

just brutal!

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You have been unprofessional, a nuisance, and obviously you were hoping to find something to complain about as you jumped the gun in the very beginning with your repeated nonsensical posts. I would not want to deal with you as a seller myself, and I'd guess a lot of others feel the same after reading your rants.

You talk about what Reza did "in public" when you started all of this IN PUBLIC.

Find a hobby or something to spend your time on and it would be no loss, but a gain for NPs. I can't speak for everyone but I can say with a good bit of confidence that a lot of people do not care what you have to say at this point.

Michael M said:

You have been unprofessional, a nuisance, and obviously you were hoping to find something to complain about as you jumped the gun in the very beginning with your repeated nonsensical posts. I would not want to deal with you as a seller myself, and I'd guess a lot of others feel the same after reading your rants.

You talk about what Reza did "in public" when you started all of this IN PUBLIC.

Find a hobby or something to spend your time on and it would be no loss, but a gain for NPs. I can't speak for everyone but I can say with a good bit of confidence that a lot of people do not care what you have to say at this point.

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It's in both threads.

Feelings Mutual ( Dan.com Thread Quote)

DomainBarracksRob said:

@domaintrader

You're that guy that Holds up every line at the grocery store ranting and B*itching ridiculous are you not!

You say you have been in the business 20+ years(or w.e you said) and are all about "professionalism ".

Well if that were true ....you would know by now ...sometimes in any business, Online, Restaurant, idc what....whatever.......SH*T Happens! (mistakes, errors, unkowns)

Yet, instead of being patient, and "professional " as you mock Dan for not being

You could have waited till Today and had 95% of this Rant done Via Phone with Reza & the @DAN.COM team.As they said, you chose to leave a 4 Day page RANT like a mad football fan 4 days after the game.

DUDE...you obviously need to follow Dan and everyone else here & take a "WEEKEND OFF" get out, play some golf, go for a swim something!

Your Endless moaning and ranting and smearing here as someone with "20+ plus years in the Business" with so called " Professionalism" has made you look like a fool!

Just after listening to you here I would NOT want to do business with you either!

You simply sound like a pain in the @ss

You could of of simply asked 1 or 2 questions and said ok I'll wait and call DAN Monday morning and get it settled. (Dan has Every right to share a PUBLIC SELLER name on a PUBLIC forum) Don't twist it.

You highjacked this thread for 4 long days and have acted completely Unprofessional in your Ranting vendetta. When everyone else knew.....MONDAY wait till MONDAY shutup and wait till MONDAY. Like I said you're impatient, perhaps spoiled,idk nor do I care.

So the 24 Claim was not fulfilled...we get it! Dan see's it we see it.

We didn't need 4 pages of p*ss ant blabbering to get it.

Now go grab a fishing rod, put away the phone and laptop....and Chill

It takes a lot to annoy me as I don't like doing this and hardly do.

Now go catch a Big one Happy Fishing

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Looks like a setting for publishing sales has been introduced: https://www.namepros.com/threads/da...o-publish-sales-data-or-keep-private.1195688/

PS found discussion already going on here: https://www.namepros.com/threads/dan-com-domain-marketplace-official-thread.1148567/page-70

For those who is not familiar with Google Analytics but want to try it at DAN for sale pages (like me yesterday), here is small howto. Note: you will be able to monitor statistics of your DAN for sale pages even if your domain is not parked at DAN! So I see no reason why not give it a try.

There are 2 types of Google Analytics tracker: Universal Analytics (older one) and Google Analytics 4 (newer one). For DAN we need Universal Analytics.

Here is the article how to setup Universal Analytics and get the Tracker id:
https://support.google.com/analytics/answer/10269537?hl=en

After inserting correct Tracker id you will be able to monitor statistics.



Here is where to go in Google Analytics to track statistics per domain:
Behavior => Site Content => Page Title




I hope it will help someone.

Interesting DAN experience shared by @Nikul Sanghvi in his 2020 sales report:
https://www.namepros.com/threads/almost-a-decade-of-domaining.1056328/page-7#post-8134225

Is anybody having trouble with buyers making their installment payments on time, or at all.?

I have a number of installment plans going and have had almost every one of them

pay late, many times, sometimes up to 2 weeks late.


Right now 50% of my installment buyers are very, very late and they

are not responding to emails and calls from the Dan/com team.


Several are at the point where I will have no choice but to take the domains back.

These buyers have made payments for many months already and risk losing their domains and investment.


I am thinking this is because of the effects of the Covid situation on the health / finances of the buyers.


How about you?

Are you having similar issues?


Thanks.

Is anybody having trouble with buyers making their installment payments at Dan?

Cdomains said:

Is anybody having trouble with buyers making their installment payments at Dan?

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I have never ever gotten more than 2 payments
for installments

frank-germany said:

I have never ever gotten more than 2 payments
for installments

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Hi @frank-germany

What was the total # of months that was agreed upon in the installment contract?
Was this the old Installment model, or the newer Lease-to-own model?
Did you hear anything from the buyer why this happened?

And (only if you'd like to share) - some more details about the price range of these two domains and the installment amount per month.

Thanks

Future Sensors said:

Hi @frank-germany

What was the total # of months that was agreed upon in the installment contract?
Was this the old Installment model, or the newer Lease-to-own model?
Did you hear anything from the buyer why this happened?

And (only if you'd like to share) - some more details about the price range of these two domains and the installment amount per month.

Thanks

Click to expand...

nothing to do with DAN
just my personal experience

frank-germany said:

nothing to do with DAN
just my personal experience

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I respect if you don't like to share, if it's personal. Thanks!

I finally did my first Lease to Own transaction, smooth so far. Came to agreement, they made first payment, unlocked domain, insert auth code, domain zips out of my account, first payment should be tomorrow. Will do more of these setups this year.

You guys have revived old thread when it was undeveloped.com, now its DAN and Link to its official thread is this;
https://www.namepros.com/threads/da...official-thread.1148567/page-107#post-8134165
@LaszloSchenk !