DAN.COM Domain Marketplace (Official Thread)

DAN.COM · Aug 7, 2019

DAN.COM (formerly known as Undeveloped.com) is on a path to be become the biggest domain marketplace in the world. We use state of the art technology to solve everyday problems buyers and sellers in the domain industry face. At DAN.COM we focus on automating most processes required to buy & sell domains to increase a more efficient and active secondary market for domains.

What sets us apart is our strong focus on product development and customer satisfaction. We leave nothing to chance and every single feature and element we introduce is professionally and carefully designed and built.

DAN.COM is ranked in the top 5 best-rated marketplaces in the world (According to the biggest review platform Trustpilot) and in the domain industry, we're the domain marketplace with the highest rating with an average of 9,4 out of 10 points.

At DAN.COM you will get the highest value for the lowest commission around. Due to our domain transfer automation, we can offer significantly faster handling of domain transactions and payouts (usually within 24 hours) at the lowest fee charged by any domain marketplace.

We've been the first on many fronts and proudly will continue to keep innovating. We were the first to offer optimized for sale pages since 2013, the first to provide payment plans in the form of lease to own and rentals and also the first and only domain marketplace offering free SSL on all domains parked with us for over a year now.

Read more about DAN and our future plans here: https://blog.undeveloped.com/a-big-leap-forward-3a3cc59ed418

This thread is created to act as an informal communication board between the DAN team and the domain community. Feel free to post feedback here and to discuss how you use DAN.

What this thread is not meant for is support. Please contact our support team here: [email protected] when you need assistance.

Previous reviews under old brand: https://www.namepros.com/threads/undeveloped-com-experience.893201/

tonyk2000 · Jan 20, 2020

Guys, where and how can I report false listing @ dan.com ? Somebody else listed my domain. They do not own it. I do. I'm not DAN customer, so I have no account to try to add the domain into (and somewhat resolve ownership conflict), nor do I have any interest in opening an account for such a purpose. The domain is with GoDaddy if that matters, so whois output is limited. I'd guess that it is not me who should prove that I own it (and the DAN.COM "seller" does not), but this "seller" should somehow provide ownership proof to DAN instead?

Cc @DAN.COM

domaintrader · Jan 20, 2020

boker said:
'Bank wire' doesn't mean wire? I don't get it for me this looks like something like...you had an account opened in 2006, pretty much unused from then...and now..in 2020 you are coming back and try to out dan( who are not perfect) but who are light years in front of the big players, something doesn't look right here. I guess that you have find a domain you wanted for your business with a price 'to good to be true' and you're afraid that you will not get it( when something is to good to be true, than it isn't) and you remembered that you had an account at namepros and maybe you can force them to to something. You should try the big players, sedo and godaddy, see how responsive they are and how dast you will get your domain and than compare them with dan. I believe that you are upset, but to loose a whole weekend day just to trash them out..just strange. I may be wrong, but I have a feeling that all this will not help you in any way.

Yes I think bank wire means wire But dan can clarify I took the text directly from their site

2004 to be precise a little more than a decade before you. I was a lot younger and a lot more naive at the time. I bet I have forgotten things about this business that you have yet to learn

A name for my business at a “a price too good to be true” no wrong

It is not for my business and the price was not to good to be true. It was expensive!
The seller set the price not me. They are pretty sophisticated and I don’t think They are prone making pricing mistakes

but either way if Dan allows sellers to advertise diamond domains at a fraction of their value with no intention of completing them their market is doomed

Try the others SEDO GD I’ve tried them all and after 20 years working in domains have contacts in the C suites at all these place and trust me if they don’t deliver on their product promises I rail heavy on them too
i can give you references

Afraid. Hardly. What is there to fear? I don’t get the name. Possible

If you think this is trashing just wait to see what happens if I get fleeced That’ll generate plenty page views.

And boker I agree with your feelings .... this rant may not help me out but if my worst fears are realized it WILL HELP SOMEONE ELSE OUT IN THE FUTURE and that’s enough for me

I’ve gotten all and more out of this business than I ever even dreamed

You are just starting out it seems and I am winding down and I commend you for that
I dunno if I could cut it starting out in this business today

It was so much easier when I started and it was hard even then. But the one thing other than my timing that has helped keep me in this business for more than two decades is my principles and I’m not going to compromise now

tldboss · Jan 20, 2020

There is many possible reasons for the delay, such as Dan opening hours, maybe delay is out of their control, maybe seller is delaying, maybe your payment hasn't been cleared etc. Suggest you wait for a response from Dan support.

I don't think you will be fleeced. Everything will work out just fine. Be patient.

domaintrader · Jan 20, 2020

tonyk2000 said:
Guys, where and how can I report false listing @ dan.com ? Somebody else listed my domain. They do not own it. I do. I'm not DAN customer, so I have no account to try to add the domain into (and somewhat resolve ownership conflict), nor do I have any interest in opening an account for such a purpose. The domain is with GoDaddy if that matters, so whois output is limited. I'd guess that it is not me who should prove that I own it (and the DAN.COM "seller" does not), but this "seller" should somehow provide ownership proof to DAN instead?

Cc @DAN.COM

fantastic! If you can stay up They should be open soon

tldboss said:
There is many possible reasons for the delay, such as Dan opening hours, maybe delay is out of their control, maybe seller is delaying, maybe your payment hasn't been cleared etc. Suggest you wait for a response from Dan support.

I don't think you will be fleeced. Everything will work out just fine. Be patient.

Thank you TLDB
Hope you are right
We will all know soon
Almost Monday morning In Netherlands
Appreciate!

domeen · Jan 20, 2020

frank-germany said:
how about more than 400% in 5 days?
as of january 2020

BSV/USD

http://bitfinex.internetagentur.com

Show attachment 142036

thats one problem! Its not stable. 400% in few days. How fast will it drop? I think also in few days.

DAN.COM · Jan 20, 2020

Hi @domaintrader,

As a domain marketplace, we have plenty of third party dependencies at the moment.

For example, the managing registrar of a sold domain, the extension but also the seller of the domain since the seller (currently) has to perform an action to deliver the domain to us.

These dependencies are being solved at the moment as we're becoming a registrar, however, in your case the seller does not respond to any of our messages. I actually personally know the seller and suspect he has not updated his contact information and is missing our emails, messages and calls.

You've started an entire tirade here but will that accelerate the delivery time of the seller?

Our updated for sale pages, which go live this week, include specific data like seller delivery speed. This will help buyers like you to get an impression of who you're dealing with before your purchase.

Lastly, our staff has answered all your questions timely, until the weekend started. Most of our team members simply don't work during the weekend. We do provide support in the weekend and process some transactions but not all.

Kind regards,

Reza on behalf of the DAN team.

DAN.COM · Jan 20, 2020

DAN.COM said:
Hi @domaintrader,

As a domain marketplace, we have plenty of third party independencies at the moment.

For example, the managing registrar of a sold domain, the extension but also the seller of the domain since the seller (currently) has to perform an action to deliver the domain to us.

These dependencies are being solved at the moment as we're becoming a registrar, however, in your case the seller does not respond to any of our messages. I actually personally know the seller and suspect he has not updated his contact information and is missing our emails, messages and calls.

You've started an entire tirade here but will that accelerate the delivery time of the seller?

Our updated for sale pages, which go live this week, include specific data like seller delivery speed. This will help buyers like you to get an impression of who you're dealing with before your purchase.

Lastly, our staff has answered all your questions timely, until the weekend started. Most of our team members simply don't work during the weekend. We do provide support in the weekend and process some transactions but not all.

Kind regards,

Reza on behalf of the DAN team.

Quick update, the seller (Domain Invest SA), indeed has a new manager for their portfolio which wasn't aware that they had a DAN.COM account.

Our team will now check if they still own the domain (does seem like it) and arrange the delivery once we've spoken to the new manager of the domain portfolio.

domaintrader · Jan 20, 2020

Your decision to reveal the seller by name in a public forum goes contrary to my request and speaks poorly of your professionalism

I did not mention them by name and asked you not to as well!

I stayed up to the middle of the night in the hopes of hearing from you and low and behold your first reply comes not in a private email but in publuc on NamePros

what a joke

I never mentioned the seller by name and I asked you not to!

So I should not expect speed, I should not expect privacy, I should not expect the listing to be accurate l, I should not expect even necessarily expect the domain

to everyone who said Oh relax
to everyone who said people deserve the weekend off
To everyone who said you will get the name Monday morning

NONE OF THINGS HAVE HAPPENED

Instead dan violated my right to privacy as well as the rights to privacy of the seller by revealing the party’s names in public when their privacy was not only implicitly expected but explicitly requested and that in and of itself reveals a serious lack of integrity in their processes

I suggest you contact the principals of the company whom you claim to know personally and get this resolved today

the more this drags on the more untenable your position becomes

griff · Jan 20, 2020

domaintrader said:
Your decision to reveal the seller by name in a public forum goes contrary to my request and speaks poorly of your professionalism

I did not mention them by name and asked you not to as well!

I stayed up to the middle of the night in the hopes of hearing from you and low and behold your first reply comes not in a private email but in publuc on NamePros

what a joke

I never mentioned the seller by name and I asked you not to!

So I should not expect speed, I should not expect privacy, I should not expect the listing to be accurate l, I should not expect even necessarily expect the domain

to everyone who said Oh relax
to everyone who said people deserve the weekend off
To everyone who said you will get the name Monday morning

NONE OF THINGS HAVE HAPPENED

Instead dan violated my right to privacy as well as the rights to privacy of the seller by revealing the party’s names in public when their privacy was not only implicitly expected but explicitly requested and that in and of itself reveals a serious lack of integrity in their processes

I suggest you contact the principals of the company whom you claim to know personally and get this resolved today

the more this drags on the more untenable your position becomes

maybe they were wrong to mention the seller publicly but every other thing you've mentioned is 100% on the seller (who should probably be given a warning for this), not DAN.

domaintrader · Jan 20, 2020

Curious

how did you become aware of the fact that they had a new domain manager who was not aware of the fact that they had a Dan account?

“They will check to see if they own the domain Does seem like it”

oh they not only still own the domain but they also have an interest in the registrar where the domain name is domiciled so they will become enjoined in any action which may result from this debacle as will the new recipient of the domain name if they choose to pretend like they no longer own it

I am prepared to deal with whatever happens here but would suggest the smartest and most amicable solution. Would be to do whatever it is you say you do there at Dan and get this resolved

Ok so you could not b set me my domain name in 24 or 48 or 72 or 96 or 120 hours
How much time do you believe would be a reasonable amount of time in order for the seller to fulfill the order with out me having to resort to ancillary measures to resolve this matter?

domaintrader · Jan 20, 2020

griff said:
they were wrong to mention the seller publicly but every other thing you've mentioned is 100% on the seller (who should be given a warning for this), not DAN.

Dan chose the seller
Dan vetted the seller
Dan has made big money selling domains for this seller
They value them more than they value me at this point for sure
This is on Dan
They have to control their vendors
Vendors don’t tell Costco what to do
Costco says the customer is right
Make it right
Dan can’t be there just to share in the cash and paydays
They have to get down and dirty when the link in the blockchain breaks
Dan is not absolved of all responsibility
Even if it is the seller that’s the problem
It’s Dans marketplace that will suffer because they represented that they could do a job that perhaps they may not be able to do
If they can’t deliver because their seller network lacks integrity well like I said Dan pays the price too

As rick Schwartz says

One piece of sh*t spoils the whole stew

DAN.COM · Jan 20, 2020

domaintrader said:
Your decision to reveal the seller by name in a public forum goes contrary to my request and speaks poorly of your professionalism

I did not mention them by name and asked you not to as well!

I stayed up to the middle of the night in the hopes of hearing from you and low and behold your first reply comes not in a private email but in publuc on NamePros

what a joke

I never mentioned the seller by name and I asked you not to!

So I should not expect speed, I should not expect privacy, I should not expect the listing to be accurate l, I should not expect even necessarily expect the domain

to everyone who said Oh relax
to everyone who said people deserve the weekend off
To everyone who said you will get the name Monday morning

NONE OF THINGS HAVE HAPPENED

Instead dan violated my right to privacy as well as the rights to privacy of the seller by revealing the party’s names in public when their privacy was not only implicitly expected but explicitly requested and that in and of itself reveals a serious lack of integrity in their processes

I suggest you contact the principals of the company whom you claim to know personally and get this resolved today

the more this drags on the more untenable your position becomes

Hi DomainTrader,

Why do you think you have the right to dictate if we can share the seller name or not? Unlike your argumentation style, we care more about facts and transparency rather than false or empty statements. The seller profile is not private and we are allowed to create some context for the readers here after you've filled 4 pages with your side of the story.

Based on your interaction so far, we, unfortunately, have to conclude to not be able to work with you and will cancel the transaction and issue a refund. We do not tolerate continuous attacks on our team and advise you to not use our marketplace anymore unless you're willing to radically change your approach. Having respect for each other is a two-way street.

Kind regards,

Reza

domaintrader · Jan 20, 2020

DAN.COM said:
Hi DomainTrader,

Why do you think you have the right to dictate if we can share the seller name or not? Unlike your argumentation style, we care more about facts and transparency rather than false or empty statements. The seller profile is not private and we are allowed to create some context for the readers here after you've filled 4 pages with your side of the story.

Based on your interaction so far, we, unfortunately, have to conclude to not be able to work with you and will cancel the transaction and issue a refund. We do not tolerate continuous attacks on our team and advise you to not use our marketplace anymore unless you're willing to radically change your approach. Having respect for each other is a two-way street.

Kind regards,

Reza

which of my statements was false Reza

Jurgen Wolf · Jan 20, 2020

tonyk2000 said:
Guys, where and how can I report false listing @ dan.com ? Somebody else listed my domain. They do not own it. I do. I'm not DAN customer, so I have no account to try to add the domain into (and somewhat resolve ownership conflict), nor do I have any interest in opening an account for such a purpose. The domain is with GoDaddy if that matters, so whois output is limited. I'd guess that it is not me who should prove that I own it (and the DAN.COM "seller" does not), but this "seller" should somehow provide ownership proof to DAN instead?

LiveChat currently...
Later they plan to launch TXT verification...

domaintrader · Jan 20, 2020

As the owner of the business you have every right to operate it as you see fit. And I as a consumer have every right to comment upon the services delivered or nor delivered to me
My next call will be to visa to do a chargeback after which I will be calling my attorney and contacting every domainer I know and directing them to this page

congratulations Reza
You win round 1
Like I said
No idea how the fight will finish but ima be there for a decision.

boker · Jan 20, 2020

DAN.COM said:
Hi DomainTrader,

Why do you think you have the right to dictate if we can share the seller name or not? Unlike your argumentation style, we care more about facts and transparency rather than false or empty statements. The seller profile is not private and we are allowed to create some context for the readers here after you've filled 4 pages with your side of the story.

Based on your interaction so far, we, unfortunately, have to conclude to not be able to work with you and will cancel the transaction and issue a refund. We do not tolerate continuous attacks on our team and advise you to not use our marketplace anymore unless you're willing to radically change your approach. Having respect for each other is a two-way street.

Kind regards,

Reza

I was just writing a comment that if I were instead of you, because every company has the right to choose their customer I would just return his cash and ban him. So, he thinks that if he will go in a costco and start trashing the company and products, they will do anything for him...WRONG, they would ahve kicked him out in the next second, calling the cops as well. For me it looks like somebody working for competition or a guy with whim no company likes to deal. Hes bragging with his account from 2006, with no activity and he thinks that domaining is like wine, better with age, but doesn't work like this. If you didn't survived in domaining in 2006, for sure it's not your place in 2020.

domeen · Jan 20, 2020

Really hard to believe someone would cry that much about one domain...
But people are different.

DAN.COM · Jan 20, 2020

domaintrader said:
As the owner of the business you have every right to operate it as you see fit. And I as a consumer have every right to comment upon the services delivered or nor delivered to me
My next call will be to visa to do a chargeback after which I will be calling my attorney and contacting every domainer I know and directing them to this page

congratulations Reza
You win round 1
Like I said
No idea how the fight will finish but ima be there for a decision.

We didn't win anything, there are only losers here. An hour ago our team was dedicating additional time to get this transaction moving but you decided to continue your unprofessional way of engaging with us. If you had waited 24 hours the domain would have been likely yours.

Regarding your threat and overall bully tactics, just note that defamation is illegal and we will strongly go after you if we observe that you engage in that.

domaintrader · Jan 20, 2020

Reza “we care more about facts and transparency rather than false or empty statements”

I note that you did not point to which of the statements made by me was false!

you failed to deliver on the promise of your technology and your service

I can only imagine that this is the tip of the iceberg as far as issues go with domain names and your marketplace

I just got a message from another user who wants to chat

claims the marketplace is littered with domain names for sale that are no longer owned by the posters and thus not available to be sold at any price on the marketplace

if there’s no integrity in one area of a business you will have trouble finding it in other areas

I’m sure there are a lot of you in here who know people you respect as domainers

have Cyger Schwartz berkins Rosner
Hackney come here and read the last 3-4 pages and let them tell you what THEY think about this

mans if ANY of them say I am wrong in principle I will publicly apologize

what say you Reza

Lox · Jan 20, 2020

domaintrader said:
I just got a message from another user who wants to chat

claims the marketplace is littered with domain names for sale that are no longer owned by the posters and thus not available to be sold at any price on the marketplace

Tell him/her ...
there’s 300k+ Ex holders who are not interested/don’t care/ in removing the domain names from the f.e. Afternic, Sedo, GD, ... includes Dan. ... old problem, nothing new...

Regards

Amar D · Jan 20, 2020

Sold my first domain via DAN. Now waiting for my payout. It was nice to sell 99 cent domain for 200 euro.

Greetings from Switzerland

domaintrader · Jan 20, 2020

Well since these are technology companies why don’t they implement a couple technological solutions

Like say

monitor the names within their marketplaces for changes in ownership or expiration

if they are alerted to the fact that a name has expired they can remove it from inventory

Lox · Jan 20, 2020

domaintrader said:
Well since these are technology companies why don’t they implement a couple technological solutions

Like say

monitor the names within their marketplaces for changes in ownership or expiration

if they are alerted to the fact that a name has expired they can remove it from inventory

The problem is; registrars and proxy privacy providers heavily guarding their dn holders (Whois) and not willing to cooperate in making (moving forward) the dn aftermarket experience better for all. Everyone is trying to capitalize % on you, me, us, without investing in (anything serious) f.e. blockchain or whatever tech that’s suitable for the sellers/buyers. Hard cheese...

(@ Afternic, Sedo, Dan etc expired dn will be deleted/ disabled automatically (or in s.c. per request).from the list)

Regards

frank-germany · Jan 20, 2020

domaintrader said:
Well since these are technology companies why don’t they implement a couple technological solutions

Like say

monitor the names within their marketplaces for changes in ownership or expiration

if they are alerted to the fact that a name has expired they can remove it from inventory

do you want more bot traffic to your domains?

domaintrader · Jan 20, 2020

Reza I see you are either unable or unwilling to back
up your claim of my making false statements

In my opinion you have made a serious error in judgement here
You have shown yourself to be an autocratic lame duck weak ceo who is incapable of taking even the slightest bit of criticism
You have cost me a domain
You betrayed your clients right to privacy
You have sullied your seller by painting them as disorganized
And then after all that you even go so far as to ROB your seller of a huge sale all because your pride was ruffled
Must be fun to play God
Remember sellers buyers have to be on their best behaviour or no sale ok!

I am going to bow out now because it’s obvious that this is n longer the appropriate venue for my this discussion
It will not be resolved here so there is no point in making any more waves in this pool. Once the appropriate arrangements are in place to deal with this matter properly I will come back and let those who may be interested know!

Thanks to those of you who have texted and messaged, I appreciate all the information and comments.

We’ll keep you posted!

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