Discuss your Epik Experience!

dande · Jul 24, 2019

I think Epik is building the best ever Domain Lander in the history of domaining, and it really needs to be talked about extensively. That's why I am creating this discussion thread. A lot of thought process really goes into the project. And I can see (for the first time) a landing page that is built from the stand point of domainers rather than for just the marketplace itself.

Everything you have ever dreamt of getting or seeing in a professional landing page can be found in the new Epik marketplace landing page design.

Some of my Favorites Features:

1. The ability to optimize your "domain for sale" landing page to actually rank on Google, displaying your sales pitch/domain description. I just did that with few of my generic domain names such as ASAP.TV, targeting certain keywords, and they are showing pretty well on Google. That's a huge plus in my marketing effort.

2. Being able to change background image is another huge one for me. If you are good with pictures and images, you will surely find this very useful. I did that with Nagasaki.org and the result was truly amazing, showing the city of Nagasaki right at the background.

There are too many positive features and I don't want to mention all of them, all alone

So I am leaving you guys to share and discuss what you loves most or dislike about the new Epik marketplace and the landing pages.

The only negative for me is the checkout process. There are too many terms and conditions buttons to tick before checking out. It will be nice if they can streamline those into one beautiful big button

They also need to place the checkout button directly under the payment options. Right now it is awkwardly place somewhere below at the sidebar, which I don't find cool at all.

Sales experience is also welcomed in this discussion. I haven't had any sells so far at Epik because I started using the marketplace just recently, but the future is looking so bright.

7363824 · Dec 5, 2019

I have to say I recently started using Epik and have a very good impression. They have the best support of any registrar I've dealt with. I've manage to stumble across two minor, related, bugs. A quick email to support was very responsive. After some basic troubleshooting they checked with their internal dev team who confirmed what I was experiencing as in fact a bug. Slowed down a bit this past week but with Thanksgiving that's to be expected. My experience with other registrar's support has been nothing but frustration, especially with the big guys like GD. But even smaller ones like dynadot and namesilo have been less than ideal.

I will say this after moving just a few names over I am completely comfortable with the idea of consolidating my small portfolio to Epik and will be doing so in stages over the next few months.

Rob Monster · Dec 5, 2019

Ryan217 said:
I have to say I recently started using Epik and have a very good impression. They have the best support of any registrar I've dealt with. I've manage to stumble across two minor, related, bugs. A quick email to support was very responsive. After some basic troubleshooting they checked with their internal dev team who confirmed what I was experiencing as in fact a bug. Slowed down a bit this past week but with Thanksgiving that's to be expected. My experience with other registrar's support has been nothing but frustration, especially with the big guys like GD. But even smaller ones like dynadot and namesilo have been less than ideal.

I will say this after moving just a few names over I am completely comfortable with the idea of consolidating my small portfolio to Epik and will be doing so in stages over the next few months.

Thanks @Ryan217. Appreciate the feedback.

As will become probably more apparent to you over time, Epik has some very serious people working at the company, working as an absolute team. As the team gets bigger, we cover more time zones, more languages, and a vast array of unique competencies that quickly get spread across the company. We are carefully listening to all feedback and critique and continually raising the bar.

For now, I extend you a warm personal welcome on behalf of the fast-growing @epik team.

Rob Monster · Dec 5, 2019

Quick heads-up about a very nice feature added to the Epik marketplaces such as:

https://marketplace.epik.com/pending-delete
https://marketplace.epik.com/daily-diamonds

You now have a cart icon with which to one-click add any domain to your cart, without leaving the page. This should make it way easier for bulk buyers to quickly buzz through lists and checkout.

Some major marketplace innovation is on the way, but just wanted to bring this little feature to your attention. It also works on your personal marketplace pages which you set up here.

capybara · Dec 5, 2019

The WHOIS check history usefulness is being hindered by the fact that there are many automatic checkers which are not worth looking into. It could be good if Epik could keep track on IPs number of checks and provide relevant information, something like This IP performed 286 lookups during the same hour. Although all web whois services would probably be there too...

LandonH · Dec 6, 2019

premkumar said:
I have many domain with Epik but I am using Dan.com right now, they are working fine for me, but have missing out one big future, I am not sure Epik have this one. I love category for domains in my portfolio and if a buyer visit a CBD domain, all my CBD domains in my cbd category should display on the sale page under the title like "Related Domains". Epik or any platform have this one?

YES! "Related Domains" is definitely nice. I'm looking for this as well.

Rob Monster · Dec 6, 2019

LandonH said:
YES! "Related Domains" is definitely nice. I'm looking for this as well.

I think we should add a menu item for "Related Domains".

We then give you a split screen feature where you can associate a domain that is in the marketplace with other domains. It can be a many to many relationship so any domain associated with any other domain now grouped in a cohort and can be suggested on the SSL lander.

If folks like this approach, we do have a code dialog previously designed for associating a new purchased hosting plan with a search domain in the account inventory so I am hoping we can re-use that code object to implement the concept.

How does that sound?

@Ala Dadan @vitigo

LandonH · Dec 6, 2019

NicTraders said:
Cool idea, but like in Rob's comment below, I feel that simple is better. I think too many options bring in a confusion and a buyer decides it's all too hard. For me, I want a lander to just inform the buyer that they can do a deal. Really just something that says:

The domain xxx is for sale.
Make an offer
We are also open to discussing payment plans and leasing options
Click here to contact the owner

Even though Epik's system is very powerful already I value simplicity much more as I believe that is better for the potential buyer.

With that said, your idea for various options may be handy for particularly high value domains. Probably still not an option I'd take up, but some might like it.

yep. be wary of feature creep. can't tell you how many online apps lose sight of critical value path from adding little used features. track what features get used, who uses them and whether they lead to success. looking forward to seeing how this platform develops.

LandonH · Dec 6, 2019

Rob Monster said:
I think we should add a menu item for "Related Domains".

Show attachment 138188

We then give you a split screen feature where you can associate a domain that is in the marketplace with other domains. It can be a many to many relationship so any domain associated with any other domain now grouped in a cohort and can be suggested on the SSL lander.

If folks like this approach, we do have a code dialog previously designed for associating a new purchased hosting plan with a search domain in the account inventory so I am hoping we can re-use that code object to implement the concept.

How does that sound?

@Ala Dadan @vitigo

thanks for the quick response/feedback Rob. sounds good to me. everyone wants to cross and upsell. from a mobile perspective, i'd want the related domains to appear at the bottom of the listing but maybe a "related domains" link further up? not sure best place for the link.

Rob Monster · Dec 6, 2019

LandonH said:
thanks for the quick response/feedback Rob. sounds good to me. everyone wants to cross and upsell. from a mobile perspective, i'd want the related domains to appear at the bottom of the listing but maybe a "related domains" link further up? not sure best place for the link.

We'll take a look with @Ala Dadan and @vitigo. Seems like how hanging fruit and good for SEO -- followable links to other SSL landers and/or marketplace listings.

Tunababa8v · Dec 6, 2019

Seems there are more fake offers on epik these days. Most of these offers when traced through Ip are from India. The most annoying part was one of them was even sending all those 'spam like' messages through the comment section.
Can @Rob Monster please do something about this!

Samer · Dec 6, 2019

Tunababa8v said:
Seems there are more fake offers on epik these days. Most of these offers when traced through Ip are from India. The most annoying part was one of them was even sending all those 'spam like' messages through the comment section.
Can @Rob Monster please do something about this!

I’ve never had this issue..

Rob Monster · Dec 6, 2019

Tunababa8v said:
Seems there are more fake offers on epik these days. Most of these offers when traced through Ip are from India. The most annoying part was one of them was even sending all those 'spam like' messages through the comment section.
Can @Rob Monster please do something about this!

Please PM an example. We have some affiliates.

4pm · Dec 7, 2019

4pm said:
To me, one another thing that is def missed at Epik is email warnings that are sent out on every new login attempt (with IP/date info)

..simple yet effective security measure that is implemented at Namesilo, Name.com, Porkbun etc. years ago.

Yes, I admit I may be paranoic but I want to be notified about each & every login (successful or not) into my account as soon as it's done

And nowadays when everyone is on Telegram, Whatsapp etc you may also want to consider offering users an option to message them directly about logins and other critical account actions/updates via popular messengers.

I can already see Godaddy does this:
Show attachment 138041
@Rob Monster

so, i suppose no one wants to be notified when/if his Epik account is pwned...
no problem, we'll get a "transferred out" email after the point of no return is already passed, why bother

can Epik and @Rob Monster please comment on this too

i personally do not feel safe enough unless i get those emails immediately after my acc been accessed

i would def not keep my most valuable names with the registrar which does not offer this dead simple security feature (Namesilo

)

Mister Funsky · Dec 7, 2019

I too have had a 'fake' offer from someone promoting their services and/or site. Coming from India based IP but promoting a business in Ohio. Very irritating to put it mildly.

A notice of 'unlock' or 'account access' is a good idea as well...too many scammers out there trying to steal anything/everything so every additional layer of security helps.

sharfab · Dec 7, 2019

EPIK sent me an email about my domain name that someone made an offer for "ONE PENNY".....

7363824 · Dec 7, 2019

sharfab said:
EPIK sent me an email about my domain name that someone made an offer for "ONE PENNY".....

Well I'll double that offer.

Gube · Dec 7, 2019

sharfab said:
EPIK sent me an email about my domain name that someone made an offer for "ONE PENNY".....

Feel free to add a minimum offer amount, You can edit it in Bulk too

Personally, I did set my minimum offer to 50$

Gube

Gube · Dec 7, 2019

4pm said:
so, i suppose no one wants to be notified when/if his Epik account is pwned...
no problem, we'll get a "transferred out" email after the point of no return is already passed, why bother

can Epik and @Rob Monster please comment on this too

i personally do not feel safe enough unless i get those emails immediately after my acc been accessed

i would def not keep my most valuable names with the registrar which does not offer this dead simple security feature (Namesilo )

Show attachment 138265

Good point.
We will review what we can do with the team. Security is a big concern for us and risking any domain is not something we can afford, therefore, actions will be taken to ensure the platform stays safe for everyone.

Regarding account security, You can enable 2FA from here : https://registrar.epik.com/account/security/
On this page, it's also possible to enable IP whitelisting.
It's already a great way to limit risks related to your account being accessed by 3rd parties

Gube

Rob Monster · Dec 7, 2019

4pm said:
so, i suppose no one wants to be notified when/if his Epik account is pwned...
no problem, we'll get a "transferred out" email after the point of no return is already passed, why bother

can Epik and @Rob Monster please comment on this too

i personally do not feel safe enough unless i get those emails immediately after my acc been accessed

i would def not keep my most valuable names with the registrar which does not offer this dead simple security feature (Namesilo )

Show attachment 138265

@Gube gave a a good answer on this one already. As far as I know, we do have the most compete security solution of the industry. That being said, the idea of being able to be notified when your account is accessed is a reasonable request. So, we'll discuss with @vitigo about adding an alert where you can choose between SMS and email for receiving an alert. It is not the best security feature but fine to add it for peace of mind of those who find such access alerts to be useful. If folks agree this feature is useful, press LIKE on either 4pm's post or this post. If there are 10 likes for that feature, we'll see if we can add it next week.

4pm · Dec 7, 2019

Gube said:
Regarding account security, You can enable 2FA from here : https://registrar.epik.com/account/security/

...and what happens if i lose my phone with all that 2FA sms/authenticator stuff?
what about non-US phone numbers - can you guarantee timely SMS delivery, ...or will they be delivered at all? not really, lets face it

Gube said:
On this page, it's also possible to enable IP whitelisting.
It's already a great way to limit risks related to your account being accessed by 3rd parties

...and how many of us got a static IP?
instead, many of us travel alot, so you kidding me with this IP whitelisting, right?

***

do you really think Namesilo, Porkbun, Name.com are less competent in online security, why?

Name.com:

Porkbun:

Gube · Dec 7, 2019

4pm said:
...and what happens if i lose my phone with all that 2FA sms/authenticator stuff?
what about non-US phone numbers - can you guarantee timely SMS delivery, ...or will they be delivered at all? not really, lets face it

Our sms providers are quite reliable, and in case one provider is not able to send the sms in a proper time frame, the request is sent to the other provider.
In case of any issue, our support team is available 24/7, there is always someone to help if needed

Gube

4pm · Dec 7, 2019

Rob Monster said:
As far as I know, we do have the most compete security solution of the industry.

Where did you get that info from?
Have you ever did independent security audit?
Which company did that?

I think all you know about your security comes from your developers. Right?

You load at least 3 resources from 3rd party domains - is what i see on my dashboard page:

2 json files from federatedidentity.com
1 js file from zendesk.com

not mentioning a gif from domaining.com

all above are security holes.
because you don't control those domains.
that's 101 of online security.
i would question your devs competence.

PS. jquery in 2019, really?? do you outsource development to 3rd world countries??

4pm · Dec 7, 2019

Gube said:
Our sms providers are quite reliable, and in case one provider is not able to send the sms in a proper time frame, the request is sent to the other provider.
In case of any issue, our support team is available 24/7, there is always someone to help if needed

Gube

nothing in this world is as reliable as email or messengers
sms can be easily intercepted (SS7)
first google link https://www.theverge.com/2017/9/18/16328172/sms-two-factor-authentication-hack-password-bitcoin

4pm · Dec 7, 2019

look
i like epik and i transferred like 40 names there already
but you should really take security seriously

especially if you sell yourself as a
The SWISS BANK of domains

thats what i basically wanted to say

7363824 · Dec 7, 2019

The IP whitelisting is nice but it is true most internet users have have dynamic IPs. Could be cool if I could put a hostname from a dynamic DNS provider on the whitelist which would treat whatever IP that resolves to as whitelisted.

Also as far as 2FA personally I really like to see support for hardware security keys (U2F) as that's more convenient and secure than even TOTP (the 6 digit code from an app) and as pointed out way more secure than SMS based two factor which is almost trivial to intercept by someone who knows what they are doing.

And certainly l would hope there is a robust secure practice around dealing someone who can no longer get in to their account because of the IP restriction or 2FA. Like make me send in a copy of my driver's license that has to match the name/address on the account.

To Rob's point about the email, once they are in it's already too late so I am actually glad to see an emphasis on preventing them from getting in at all. That said yes email notifications are trivial to add.

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