1 MONTH LOCKED OUT OF MY NETSOL ACCOUNT, NO SOLUTION IN SIGHT

Greenthumb · Dec 2, 2019

Got a prompt to change my passport on Network Solutions 4 weeks ago. I attempted to change it as directed, and there was no luck. I thought it was just a glitch in their system and it will be sorted in no time. But that was no to happen, so I contacted their support to lay a formal complaint about the issue.

TILL DATE I'm not able to change my password, hence can't access my domains. All passport change links I've been sent have failed to work. Network Solutions have blamed it on a program on my machines blocking the access to their website, they've also blamed my wifi connection.

Just to agree fix the issue as they posited, I've have tried to change my password with the link from a friend's computer, I kept receiving the same error message. I've also subscribed to a different mobile internet service just to see if I would be able to successfully change my password, that again was without luck.

This is really frustrating as it seems Network Solutions are absolutely clueless as to how to resolve this problem. I'm not able to request for auth codes for domains I intend to transfer! I need help

MadAboutDomains · Dec 2, 2019

You really need to be contacting them. I suggest phoning them up and getting support directly if you haven't already.

Next port of call is to contact ICANN.

Greenthumb · Dec 2, 2019

MadAboutDomains said:
You really need to be contacting them. I suggest phoning them up and getting support directly if you haven't already.

Next port of call is to contact ICANN.

Thank you so much. I have both called and had several chats with their support. Guess the next point of call would be ICANN. Thanks again for the suggestion

BrandCollectors.com · Dec 2, 2019

classic netsol

BrandCollectors.com · Dec 2, 2019

i guess New Ventures (netsol domainer) want your names

awwalmb · Dec 2, 2019

Sometimes resetting the password works from the panel, sometimes it doesn't. Sometimes even after phoning the emailed link works, sometimes it doesn't. Phoning is usually the best, and ask them to kindly stay on the line while you reset. Last time I had that issue the rep stayed with me on the line to confirm, link worked.

BrandCollectors.com · Dec 2, 2019

I have the same issue just keep resetting your passowrd. It was solved for me on fifth reseting.

MadAboutDomains · Dec 2, 2019

Jesus netsol sound like a right shower.

I wouldn't trust them ever after what they did to the owner of France.com. Transferring the name out without even having the courtesy to let him know.

frank-germany · Dec 2, 2019

netsol:
today they have sent me the auth codes
I requested like 5 days ago

a handfull domains I have with them for nearly 1 year due to a promotion

you see I couldn't get my nameservers to work
I have no clue if these domains had any traffic or not

the nameserver shows in whois
but domains don't resolve

meanwhile, I have changed nameservers like 10 times

netsol:
you will never see me buying anything form you again

your $1 USD promo simply is too expensive

when I count my hour
and I count my hours
as I'm old enough to count them

Internet.Domains · Dec 2, 2019

Greenthumb said:
they've also blamed my wifi connection.

That is too funny.

Larion · Dec 2, 2019

true, the NETSOL website is loading forever and only a blank page appears.

Try to stop the browser when the page is loading.
Then refresh the browser (F5).

This worked for me.

Greenthumb · Dec 5, 2019

UPDATE: They have suggested I use different ISP's to attempt the reset, none of these have worked. I really need help on this, as I don't know what else to do

I keep getting an error each time I attempt changing the password

Now I have a domain that's been sold and I'm not able to log in and request for auth code. I'm getting more and more frustrated

MadAboutDomains · Dec 5, 2019

Greenthumb said:
UPDATE: They have suggested I use different ISP's to attempt the reset, none of these have worked. I really need help on this, as I don't know what else to do

I keep getting an error each time I attempt changing the password

Keep ringing them until you have access to your account. Using a different ISP is bs, can they provide the logs for why your login/password reset attempt didn't work? What is it about your ISP that is preventing you from logging in according to their logs?

All questions to ask them...

Larion · Dec 5, 2019

the internet is now 50 years old, but you still need to keep "ringing" them ?

MadAboutDomains · Dec 5, 2019

Larion said:
the internet is now 50 years old, but you still need to keep "ringing" them ?

If you want answers you have to speak to someone.

Josytal · Dec 5, 2019

frank-germany said:
netsol:
today they have sent me the auth codes
I requested like 5 days ago

a handfull domains I have with them for nearly 1 year due to a promotion

you see I couldn't get my nameservers to work
I have no clue if these domains had any traffic or not

the nameserver shows in whois
but domains don't resolve

meanwhile, I have changed nameservers like 10 times

You need to buy one of their slow hosting plan in order to change the nameservers.
But that's just the tip of the iceberg.
Renewal is $35 for $1 promo domains.
If the domain is important to you, start thinking of transfer out now b4 renewal.

Not a robot · Dec 5, 2019

Do you have the right username?

carob · Dec 5, 2019

Greenthumb said:
UPDATE: They have suggested I use different ISP's to attempt the reset, none of these have worked. I really need help on this, as I don't know what else to do

I keep getting an error each time I attempt changing the password

Now I have a domain that's been sold and I'm not able to log in and request for auth code. I'm getting more and more frustrated

If you are the registrant you have a right to transfer the domain even if you cannot log into the account - you just tell them you are tranferring it and they must unlock it and send you the authcode and let the domain go. If not they are breaking ICANN rules and can lose their ICANN accreditation.

No one trusts Nethole.

Bob Hawkes · Dec 5, 2019

This is undoubtedly frustrating and I hope it is soon resolved @Greenthumb.

I wonder if it is possibly related to the security breach this fall?

https://www.securitymagazine.com/ar...gistrar-network-solutions-suffers-data-breach

Bob

karmaco · Dec 5, 2019

After the security breach, everyone was prompted to reset their password. To do so you need the answer to your security questions. I was able to do it no problem but would be just as upset as you if I could not login.

Hope they fix it soon.

I agree with Frank. The hassles aren’t worth the $1.00.

MapleDots · Dec 5, 2019

frank-germany said:
netsol:
today they have sent me the auth codes
I requested like 5 days ago

That is pretty normal for them, read about them literally hijacking you:
https://www.namepros.com/threads/network-solutions-a-hijacker.1064371/

Greenthumb · Dec 5, 2019

Not a robot said:
Do you have the right username?

Yes I do, and it's far from the problem

Greenthumb · Dec 5, 2019

Bob Hawkes said:
This is undoubtedly frustrating and I hope it is soon resolved @Greenthumb.

I wonder if it is possibly related to the security breach this fall?

Bob

Thanks for concern Bob. I guess the password change was a result of the security breach they had, but how's that supposed turn out to be my pain?

Okino · Dec 5, 2019

I have been resetting my password for the upteenth time now and still facing the same problem for over a month now, I called them over the phone still to no avail, answered all my security questions as well but they still couldn't fix it, it's really frustrating as they keep blaming it on one silly program or the other. I guess only ICANN can help us now

BrandCollectors.com · Dec 5, 2019

Okino said:
I have been resetting my password for the upteenth time now and still facing the same problem for over a month now, I called them over the phone still to no avail, answered all my security questions as well but they still couldn't fix it, it's really frustrating as they keep blaming it on one silly program or the other. I guess only ICANN can help us now

same here password was reseted and now account is locked i cant sign into it. checked the whois most of my domains are gone to [email protected]

1 MONTH LOCKED OUT OF MY NETSOL ACCOUNT, NO SOLUTION IN SIGHT

Established Member

Top Member

Established Member

Account Closed (Requested)

Account Closed (Requested)

Top Member

Account Closed (Requested)

Top Member

domainer since 2001 / musicianTop Member

Account Closed (Requested)

Established Member

Established Member

Top Member

Established Member

Top Member

Top Member

Established Member

Top Member

Top Member

Top Member

Account Closed (Requested)

Established Member

Established Member

Established Member

Account Closed (Requested)

Similar threads

We're social

Pinned

Appreciation

Agreement