- Impact
- 1,641
I have been a NJ seller for a long time now (a couple of years I think) and my experience with them was good until Laurie, Director of Business services, retired. She was always my go to person and delivered an awesome customer experience. The current "helpdesk" in my opinion sucks. This is my latest experience (in detail):
At the end of October 2018 I submitted a list of domains for sale (for the month of November 2018). The list got accepted and my domains went live at the beginning of November 2018.
I sold a total of 6 domains from my submitted list but realized that one of those sold domains was no longer in my possession at the time of the sale so I contacted Namejet immediately at the time of the sale, apologized and asked them to kindly refund the buyer for that specific purchase as I no longer owned the domain.
2 days later Namejet finally replied with:
From: NameJet Business Services <[email protected]>
Date: 22-Nov-18 1:33:54 AM
Hello
We can cancel this auction and refund the customer, however please be sure that you are verifying all your domains when you submit them to be scheduled as these situations creates a terrible customer experience that as far as they are concerned, reflects solely on NameJet.
Regards,
Nick
-----
So i thought all was settled. Around 1 month later, on the 20th of December, 4 days after Namejet should have paid me (for the 5 domains that were sold and transferred to the enom holding account in November and then transferred to the buyers), i sent an email to the accountant department asking them why I still did not receive payment. This is what they replied:
Bram,
The name namedomainname.com (redacted) has not been transferred over and that puts an automatic hold on your payout. What is the status of getting that name transferred?
----
Basically they put my payment on hold because that one domain, which i contacted Namejet about on the 20th of November (the one they should have refunded the buyer for (but likely forgot)) was still not transferred to them. Obviously I can't transfer it to them if i no longer own it so i replied to their email and I said:
Sent: Thursday, December 20, 2018 5:13 PM
Subject: RE: NameJet November 2018 Sales Report
Hello Eric,
I contacted Namejet a month ago regarding that name. I told them it was a mistake on my part, since it was no longer in my possession, apologized and asked Namejet to refund the buyer. They replied me that they would do a refund .
Best regards,
Bram
----
Eric then answered me and said:
Bram,
I have forwarded your email to Business Services and Jonathan to get this issue resolved. I suggest you reach back out to them as well because there is nothing I can do to resolve this.
Best regards
-----
So i decided of course to make sure I would contact them as well and I wrote the following to NJ business services and Jonathan in CC:
On 21-Dec-18 6:20:58 PM, I wrote:
Hello Nick,
A month ago I reached out to you regarding the domain name namedomainname.com (redacted) which was (around that time) sold by me through Namejet. I requested in that email to refund the buyer since the domain name was no longer in my possession. You replied to that email and said that you would cancel the auction and refund the buyer but it seems that my payout for the month of November (5 domains sold and all transferred to enom a while ago) is on hold because of this one domain which I couldn't transfer.
Can you unlock payment please?
Happy holidays,
Bram
--------
One week later I still got no reply so i figured I would try another email to NJ business services and Jonathan and wrote:
On 28-Dec-18 1:50:06 PM, I wrote:
Hello,
Is there any update on this? Payment for my domains sold and transferred to the NJ/enom holding account (November listing) has still not been received.
The following domains were sold and successfully transferred over a month ago:
xxx.com 11/12/2018 $73
xxxx.com 11/18/2018 $69
xxxx.com 11/21/2018 $93
xxxx.com 11/23/2018 $72
xxxx.com 11/25/2018 $69
TOTAL AMOUNT $ 376
As mentioned before (see emails below), the only domain that was not transferred was "namedomainname.com (redacted) " as it was no longer in my possession at the time of the sale due to a mistake on my part. I contacted Nick from Namejet Businesses Services 5 weeks ago about this issue and he said he would cancel that particular auction and refund the buyer. But for some reason this caused a payment lock on the domains I did sell (and transfer) and now payment isn't going through.
Please assist,
Best regards,
Bram.
-----
But again.. I received no more answers on their part.... So fast forward to the 18th of january 2019 (3 weeks after my previous email and getting zero responses) I sent my last email to them, which up to this day ,still hasnt been responded to... This is what I wrote:
Hello,
Payment for my 5 domains sold (and transferred) for the month of November 2018 has still not been received. We are now the 18th of January (2 months later). Can you please provide me with an update as my last 2 emails did not even get a reply (see emails below) . I would kindly ask to receive my payment asap (or alternatively receive my transferred domains back).
Thanks,
Bram.
-----
I tried to call NJ support a few times as well but always got the automated message that phone support is not available right now (regardless of the fact that i called within their business hours).
To summarize everything: i sold 6 domains, one of those domains they had to refund the buyer since it was no longer in my possession at the time of the sale (not a high profile domain, it was a $69 sale), but the other 5 were sold + transferred + given to the buyers. The only person who didn't get what is owed for those 5 sold domains is me. And NJ has been ignoring my emails for many weeks now. I lost those 5 domains and received no payment for them whatsoever. The way I see it they have 2 choices: pay me for my 5 domains sold or give me my 5 domains back.
@NameJetGM any replies to this?
At the end of October 2018 I submitted a list of domains for sale (for the month of November 2018). The list got accepted and my domains went live at the beginning of November 2018.
I sold a total of 6 domains from my submitted list but realized that one of those sold domains was no longer in my possession at the time of the sale so I contacted Namejet immediately at the time of the sale, apologized and asked them to kindly refund the buyer for that specific purchase as I no longer owned the domain.
2 days later Namejet finally replied with:
From: NameJet Business Services <[email protected]>
Date: 22-Nov-18 1:33:54 AM
Hello
We can cancel this auction and refund the customer, however please be sure that you are verifying all your domains when you submit them to be scheduled as these situations creates a terrible customer experience that as far as they are concerned, reflects solely on NameJet.
Regards,
Nick
-----
So i thought all was settled. Around 1 month later, on the 20th of December, 4 days after Namejet should have paid me (for the 5 domains that were sold and transferred to the enom holding account in November and then transferred to the buyers), i sent an email to the accountant department asking them why I still did not receive payment. This is what they replied:
Bram,
The name namedomainname.com (redacted) has not been transferred over and that puts an automatic hold on your payout. What is the status of getting that name transferred?
----
Basically they put my payment on hold because that one domain, which i contacted Namejet about on the 20th of November (the one they should have refunded the buyer for (but likely forgot)) was still not transferred to them. Obviously I can't transfer it to them if i no longer own it so i replied to their email and I said:
Sent: Thursday, December 20, 2018 5:13 PM
Subject: RE: NameJet November 2018 Sales Report
Hello Eric,
I contacted Namejet a month ago regarding that name. I told them it was a mistake on my part, since it was no longer in my possession, apologized and asked Namejet to refund the buyer. They replied me that they would do a refund .
Best regards,
Bram
----
Eric then answered me and said:
Bram,
I have forwarded your email to Business Services and Jonathan to get this issue resolved. I suggest you reach back out to them as well because there is nothing I can do to resolve this.
Best regards
-----
So i decided of course to make sure I would contact them as well and I wrote the following to NJ business services and Jonathan in CC:
On 21-Dec-18 6:20:58 PM, I wrote:
Hello Nick,
A month ago I reached out to you regarding the domain name namedomainname.com (redacted) which was (around that time) sold by me through Namejet. I requested in that email to refund the buyer since the domain name was no longer in my possession. You replied to that email and said that you would cancel the auction and refund the buyer but it seems that my payout for the month of November (5 domains sold and all transferred to enom a while ago) is on hold because of this one domain which I couldn't transfer.
Can you unlock payment please?
Happy holidays,
Bram
--------
One week later I still got no reply so i figured I would try another email to NJ business services and Jonathan and wrote:
On 28-Dec-18 1:50:06 PM, I wrote:
Hello,
Is there any update on this? Payment for my domains sold and transferred to the NJ/enom holding account (November listing) has still not been received.
The following domains were sold and successfully transferred over a month ago:
xxx.com 11/12/2018 $73
xxxx.com 11/18/2018 $69
xxxx.com 11/21/2018 $93
xxxx.com 11/23/2018 $72
xxxx.com 11/25/2018 $69
TOTAL AMOUNT $ 376
As mentioned before (see emails below), the only domain that was not transferred was "namedomainname.com (redacted) " as it was no longer in my possession at the time of the sale due to a mistake on my part. I contacted Nick from Namejet Businesses Services 5 weeks ago about this issue and he said he would cancel that particular auction and refund the buyer. But for some reason this caused a payment lock on the domains I did sell (and transfer) and now payment isn't going through.
Please assist,
Best regards,
Bram.
-----
But again.. I received no more answers on their part.... So fast forward to the 18th of january 2019 (3 weeks after my previous email and getting zero responses) I sent my last email to them, which up to this day ,still hasnt been responded to... This is what I wrote:
Hello,
Payment for my 5 domains sold (and transferred) for the month of November 2018 has still not been received. We are now the 18th of January (2 months later). Can you please provide me with an update as my last 2 emails did not even get a reply (see emails below) . I would kindly ask to receive my payment asap (or alternatively receive my transferred domains back).
Thanks,
Bram.
-----
I tried to call NJ support a few times as well but always got the automated message that phone support is not available right now (regardless of the fact that i called within their business hours).
To summarize everything: i sold 6 domains, one of those domains they had to refund the buyer since it was no longer in my possession at the time of the sale (not a high profile domain, it was a $69 sale), but the other 5 were sold + transferred + given to the buyers. The only person who didn't get what is owed for those 5 sold domains is me. And NJ has been ignoring my emails for many weeks now. I lost those 5 domains and received no payment for them whatsoever. The way I see it they have 2 choices: pay me for my 5 domains sold or give me my 5 domains back.
@NameJetGM any replies to this?
Last edited:
