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First, GD is my favorite registrar so far.

Second, they do have bunch of bugs and the fact that they don't go away for months and years while new ones pop up regularly just baffles me.

Anyway, in this thread I will be posting the issues I am having and hopefully with the help of the magnificent @Joe Styler something starts happening.

So, the fresh one:

For about one week now, in the GD new interface, I select certain sorting of the names (let's say by appraised value) and it shows me first 500 names, then if I click the arrow for the next page, it gives me the rotating circle saying "loading" that won't go away for hours (yes, I have tested, while doing something else).

What worries me is that the new interface will become the only one, while it still lacks most of the functionality of the old one, but that is another thing for now.

gd-loading.JPG
 
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The views expressed on this page by users and staff are their own, not those of NamePros.
I went to pay for an expired auction and it wouldn't let me add it to the basket.
Dave, you are not alone.

I entertained this forum yesterday with the same strange experience. Start reading here.
 
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I forget the exact number because it's been a while but it is something like an extremely small number of people who renew later than 7 days after expiration, and it tapers down from there as well even smaller. Most people who want to keep their domain renew before there is any redemption fee added.
That's not what I was getting at....

I think you said the impact is nominal - so why piss people off with t
@Joe Styler

First, thank you for your continued support for the issues the community is having.

Second, I still cannot reverse sort my domains by expiration date. It just does the permanent wheel circling.

I cannot sort by listed for sale... It becomes nightmare to look through which names are not listed, when you have 3100 names. When I try to go page by page, and select some, I spend hours doing it and when I try to list on marketplace after this, then it just gives me error message.

And, for names that were 3-4 days late and were already taken from Afternic (by the way, afternic does this only to GD names and not to other registrars), relisting after renewal gives "compliance error" that stays like that forever.
Joe seems like a real nice guy. BUT, I don't think he has the power to get this stuff fixed.
Dave, you are not alone.

I entertained this forum yesterday with the same strange experience. Start reading here.
Joe, About time Godaddy replaces Charles Beadnall. As continually stated, Godaddy's code and back-end are a complete mess - worse than any other online site I am a part of - way worse.
 
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I went to pay for an expired auction and it wouldn't let me add it to the basket. Tried this on 2 different devices, 4 different browsers. The basket was simply empty every time it redirected to the checkout.

:facepalm:
Send me the domain.
 
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That is not a bug that is a feature...
It is just another layer of security we offer our customers. Even with 2fa if you have a 7 figure name thieves can find ways to convince the phone provider to port your phone number to them, etc.
We try and strike a balance between ease of use and protecting our customers and we have iterated on this over the time it has been in use to help reduce the overall time frame we hold domains up for and the amount of false positives we generate..

But communication could be improved here and save time and money when this happens by a) saying right away what is happening and b) explaining, as you have, that it is intended to protect the customer. Otherwise we are left in the dark and end up contacting support or believing the bugs are multiplying even more.

Hi Joe it happened again on what I would say is a low value domain. Only after 24+ hours do I get an email saying that I need to respond to that email to transfer the domain - there is no communication before that to say there may be a delay or futher verification needed. But there is an interesting point in the email as you can see - the transfer will proceed anyway after 5 days. So the flagging only has the effect of delaying transfer, and presumable no further emails are sent to registrant before transfer completes. Does this make sense given the delay, inconvenience, and uncertaintly it generates?
Hello,
We are contacting you regarding the transfer of EXAMPLE.COM. To authorize this transfer, please respond to this email and confirm whether you wish to allow the transfer to occur.
If we do not receive a response, the transfer will be automatically approved after 5 days.
Kind Regards,
Transfer Verify | GoDaddy

Also you do make a valid point about people being able to spoof your phone number to receive 2FA verification texts, which is why authentication via an authentication app is preferable and thankfully is offered by GD. Perhaps these security flags should not go up where 2FA is in place and is not SMS based.
 
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Yesterday I purchased a bunch of domains from a fellow Namepros member. They had to be transfered by Godaddy push.
The domain seller did not fix to use my Whois for whatever reason. I accepted the incoming names and had to adapt Whois data. Again, I had to fill every single data field instead of having a choice to checkbox (one of) my Whois data and finish. I did this in bulk and confirmed.
The Whois change was only done for the first name in the list. This one is still pending transfer, the other names including the old Whois seller data have been moved to my account (!).
Now trying to bulk change Whois for these names but Domain Management would just do it for the alphabetical last domain in the list. And again, I would have to do this by writing every text field.

What I don´t understand: We discussed the failing bulk change for Autorenew on-off in this thread. Did the programmers have no idea to check the bug for other bulk changes while repairing it for Autorenew?

I read that the Brazilian President blamed ecologic activists - in case not yet murdered or imprisoned - for burning the rainforest. Glad Godaddy is American. Would like to post a smiling Emoji now, but the context with Brazil should not allow it. Excuse my side glance everybody.
This is happening to me now. I purchased a big bulk of domains, and have been trying to push them for 7 days. It's taken me hours!! No days to do this!! I've even had to repeat the process twice on the same domain. Now I'm receiving the following notice when I try to approve the contact changes.... Given request is invalid. If you feel this is incorrect please try again. Other registrars allow a bulk push within 5 minutes. Why has GoDaddy made this so difficult, and does anybody know a faster way to do this? :banghead::banghead::banghead::banghead:
 
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I purchased a big bulk of domains, and have been trying to push them for 7 days now. It's taken me hours!! No days to due this!! I've even had to repeat the process twice on the same domain. Now I'm receiving the following notice when I try to approve the contact changes.... Given request is invalid. If you feel this is incorrect please try again. Other registrars allow a bulk push within 5 minutes.
My destiny as a martyr will fulfill :dead:

No mood for kidding? While the Godaddy transfers from and to other registrars are smooth again, you accept and the name is out, there seem to be continuing issues with push inside Godaddy. The main difficulty is they changed the seller/pusher instruction for Whois action by 180°, IMHO. While all the time before you had click a checkbox if you wanted to change Whois into buyer´s data, now you have to click a checkbox if you want to keep the seller´s data. Or was it the other way round? This is the main reason why buyer has a lot of homework changing Whois. The time-consuming method doing this is surely not what Godaddy expect by themselves.
 
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have been trying to push them for 7 days. ... Now I'm receiving the following notice when I try to approve the contact changes.... Given request is invalid.
I had the same experience right now. My Godaddy rep has reminded me to open the link in a private browser window. Then it works and in a minute the Whois change is confirmed.
 
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80056817-8776-4A9A-A158-869C7C358700.png
I had the same experience right now. My Godaddy rep has reminded me to open the link in a private browser window. Then it works and in a minute the Whois change is confirmed.
That hasn't worked me. I had to have the seller cancel the transfers and have him resend them. Now I have changed the contact info, I approve the the contact change email, but now I am receiving emails saying that the domain ownership has been approved but it's blank with no domain name. This is now happening to all the domains I am approving, and none have gone into my account. They're still pending in transfer in. Has this happened to anyone?
 
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I let the team know about it. Thanks for sharing it.
 
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I let the team know about it. Thanks for sharing it.
Joe - Seriously - Why can't you get this fixed? Why can't godaddy fix all these push issues? Can't you see how many folks are at their wits end?
 
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I am a buyer in a large escrow transaction, that is hanging in the wind of a godaddy push.

At one time I welcomed a good godaddy push, now I dread it.
 
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Joe - Seriously - Why can't you get this fixed? Why can't godaddy fix all these push issues? Can't you see how many folks are at their wits end?
I let the team know about it. Thanks for sharing it.
Joe - you just posted. Are you able to finally fix these issues?
 
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Another one.

When you delete a domain at Godaddy, it seems they don't actually delete it even if their instructions say they do. What is going on here?

If you delete a domain normally it is supposed to leave your registrar account immediately and not be recoverable, and just drops - which matters if someone demands you hand it over, it is now out of your control and the only way for them to get it is to dropcatch it. But Godaddy's process says "Delete" and sends you an email saying it is cancelled, the Godaddy account says its status is Cancelled, then later when you are not looking your account changes the domain's status to Expired-Recoverable and it stays in your account.

Here are the instructions:https://uk.godaddy.com/help/cancel-my-domain-412 and they say:
We understand there may be situations where you no longer wish to have a domain name registered to you. If you decide to cancel (delete) a domain from your account, you can do so at any time. When you cancel a domain name, it is immediately deleted from your account.


Godaddy-cancellationScreenshot20191004.png


The instructions for deleting other products are at https://uk.godaddy.com/help/delete-products-in-my-godaddy-account-7468but for domains they just link you back to the above page.
 
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Another one.

When you delete a domain at Godaddy, it seems they don't actually delete it even if their instructions say they do. What is going on here?

If you delete a domain normally it is supposed to leave your registrar account immediately and not be recoverable, and just drops - which matters if someone demands you hand it over, it is now out of your control and the only way for them to get it is to dropcatch it. But Godaddy's process says "Delete" and sends you an email saying it is cancelled, the Godaddy account says its status is Cancelled, then later when you are not looking your account changes the domain's status to Expired-Recoverable and it stays in your account.

Here are the instructions:https://uk.godaddy.com/help/cancel-my-domain-412 and they say:



Show attachment 130793

The instructions for deleting other products are at https://uk.godaddy.com/help/delete-products-in-my-godaddy-account-7468but for domains they just link you back to the above page.
It is so frustrating - nothing works at Godaddy.
 
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It is so frustrating - nothing works at Godaddy.
Having a Godaddy account is like driving a 20-year-old car... The shit that hasn't worked for years, still doesn't work, and your always wondering what's going to fail you next....
 
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Another one.

When you delete a domain at Godaddy, it seems they don't actually delete it even if their instructions say they do. What is going on here?

If you delete a domain normally it is supposed to leave your registrar account immediately and not be recoverable, and just drops - which matters if someone demands you hand it over, it is now out of your control and the only way for them to get it is to dropcatch it. But Godaddy's process says "Delete" and sends you an email saying it is cancelled, the Godaddy account says its status is Cancelled, then later when you are not looking your account changes the domain's status to Expired-Recoverable and it stays in your account.

Here are the instructions:https://uk.godaddy.com/help/cancel-my-domain-412 and they say:



Show attachment 130793

The instructions for deleting other products are at https://uk.godaddy.com/help/delete-products-in-my-godaddy-account-7468but for domains they just link you back to the above page.
It has always been like that. We do not have to send your domain to the registry when you delete it. We have always had a buffer to protect against people who accidentally delete things. We will not change this.
 
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It has always been like that. We do not have to send your domain to the registry when you delete it. We have always had a buffer to protect against people who accidentally delete things. We will not change this.
Then why have the language, "It is immediately deleted from your account"?
 
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It has always been like that. We do not have to send your domain to the registry when you delete it. We have always had a buffer to protect against people who accidentally delete things. We will not change this.

No, maybe I have been using Godaddy longer than you - in the past delete meant delete and it did leave your account at once and drop in about 30 days. I have done it.

So in the case you describe, does the domain just drop or do you try to sell it?
.
 
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Because it may be immediately deleted under some circumstances. Different TLDs have different rules, the domain lifecycle also plays a part in it, the length of time the domain was registered etc etc there are a lot of variables. In the majority of cases you can still renew it if you mistakenly delete it. However, we feel it is better to set the expectation that the domain will not be recoverable because there is that chance. It is also going to potentially break a bunch of things in your account if they are tied to the domain such as email for example. We could write a 50 page help article to cover all the scenarios that could happen that no one would read or we can do what we did.

And even if you do delete your domain and we send it to the registry depending on the lifecycle and the TLD etc your name is still going to be on the WHOIS and you won't be able to access the domain to pull it back, nor will we, say a pending delete status on a .com. You'll need an act of God or a court ruling to get that to change. So deleting a domain name when you have an order or a demand letter is probably not the best course of action anyway, but the OP should consult their own legal counsel to determine that.
 
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No, maybe I have been using Godaddy longer than you - in the past delete meant delete and it did leave your account at once and drop in about 30 days. I have done it.

So in the case you describe, does the domain just drop or do you try to sell it?
.
I'm not talking about if you can see it in your account or not. I am talking about what the OP asks. Do we immediately drop it to the registry for someone to drop catch. No we don't (in most cases - see above there are caveats). We have done shorter than 30 days and much longer than 30 days in the past but we have not just dropped the domain immediately to the registry except in certain circumstances. This is what we generally do and we will not change that because it helps people who accidentally delete something.
 
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Forced to accept 3 purchases into Godaddy as pushes - HAD TO ENTER INFO. THREE TIMES!!!!!

JOE! Seriously! Are you going to get this fixed?
 
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I'd like to add how frustrating and annoying it is trying to get an auth code for GoDaddy registered names. In my experience there is a less than 40% chance of getting the code on first request, even after getting a confirmation in the control panel that one has been sent. I have used at least 15 registrars on a regular and extended basis, and GoDaddy is the only registrar where this is a longstanding and regular problem.

So... why?
 
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Ok thanks. This could be cleared up for all users by just amending the terminology to read "renewal grace period" and "transfer grace period" as they are do different things and have different values.
Good point. I've been pretty confused about this language (or rather the number of days mentioned) since GoDaddy's change of policy.
 
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I know Godaddy monitors this thread, so I hope they listen up and hear that instead of people attempting to take pushes at Godaddy, they are just moving the names out via auth code, it is easier, and faster.

I really hope they fix their issues within their platform, it's a shame with all their resources they cannot get past these bugs.

Another thing I would hope Godaddy to work on is for people to have an account balance, or add funds to a balance, they used to have that, like pretty much any other register has one.
 
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Godaddy's lack of a response and/or fix, shows that they are in over their heads. I don't think they know how to fix. Epik would have had this fixed the same day. Rob Monster gets shit done
 
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