[RESOLVED] - Did someone stole my domain?

justlife · Jun 28, 2019

Hi everyone. I received an email from Namecheap about domain contact update. It has changed to someone I don't know:

New Registrant
First Name:Hassan
Last Name:Taha
Email Address:[email protected]

I didn't sell the domain or push the domain. And the domain is not in my account anymore.
I've submit a ticket to Namecheap, but still have to wait for them to check.
I'm just freaking out. The domain is hioy.com. Any idea?

HK123 · Jul 1, 2019

Any update?

tamar · Jul 1, 2019

I never got a message from the OP.

justlife · Jul 2, 2019

Thanks everyone. Currently i'm answering questions and going through some verification with namecheap. This is gonna take some time... I will update again.

tamar · Jul 2, 2019

Again, if you DM me the ticket number, I can have this issue resolved in hours rather than days.

When one of my colleagues replies within the hour, you'll know I'm legitimately representing Namecheap.

tamar · Jul 2, 2019

All right, Namepros has finally added the badge after verifying I represent Namecheap. So you can have me help you here, if you'd like - otherwise, it will take longer.

Since I am US based and the holiday is on Thursday, I will be traveling, so I was hoping to help you beforehand. It's up to you. I'm here to help if you let me.

HSNZ · Jul 2, 2019

Nice Tamar good to see someone front up.

tamar · Jul 2, 2019

I've been trying for awhile now.

Hopefully the OP takes me up on it!

Bob Hawkes · Jul 3, 2019

Great to have a Namecheap rep officially certified on NPs, @tamar. I guess you have been on NPs for awhile, but look forward to your official role now recognized. I hope that @justlife responds to you and the issue will be resolved.

Happy forthcoming July 4th everyone (Canada had our holiday yesterday).

-Bob

justlife · Jul 4, 2019

Bob Hawkes said:
Great to have a Namecheap rep officially certified on NPs, @tamar. I guess you have been on NPs for awhile, but look forward to your official role now recognized. I hope that @justlife responds to you and the issue will be resolved.

Happy forthcoming July 4th everyone (Canada had our holiday yesterday).

-Bob

I've DM Tamar the ticket number. I've apologized to her for not contacting her earlier because I'm feeling really confused. At the mean time, I'm still working with Namecheap team answering questions etc. Will update again... Thanks

Avijit Roy · Jul 4, 2019

tamar said:
Yes, I'm awaiting my badge from Namepros.

A ticket number isn't private, so you can share it here if you wish, but I suggest DMing me. I'll be able to look into this later this weekend. I'm not going to be reachable until late tomorrow night or Sunday.

Great to have a NameCheap representative here.

justlife · Jul 8, 2019

Inkedscreencapture-mail-yahoo-d-folders-1-messages-44016-2019-07-08-08_34_33_LI.jpg

A good ending...

I sincerely Thank each and everyone of you for looking into this matter. Thanks to @tamar and your team for speeding up the process.

I've learned my lesson - upgraded my antivirus, use unique password and activated 2fa.

Thanks everyone I'm really grateful

Recy · Jul 12, 2019

Glad to hear you got it back. How did they end up getting it?

justlife · Jul 13, 2019

Recy said:
Glad to hear you got it back. How did they end up getting it?

Thanks. I'm not sure, I answered all the questions, verified myself and forwarded a few other emails to prove that I own that domain.

[RESOLVED] - Did someone stole my domain?

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