Dropcatch_Murphy
Established Member
- Impact
- 19
Per ICANN, once a domain expires, an email must be sent within 5 days.
Namecheap sent me an email 6 days later to "Moorthy" was the first name on the email and it didn't even have my real name, which is 3 letters long. Also, didn't even mention what domain expired. They sent the email to apologize for a system error.
So, they want me to still pay $40 instead of the $88.88 they originally said I need to pay for the "redemption fee".
I filed a complaint with ICANN this morning. I let Namecheap know that. They checked their logs and admit that they didn't send the email within 5 days after the domain expired.
Does anybody have any experience with filing an ICANN complaint and/or this kind of issue?
It's black and white, Namecheap didn't do what they were supposed to and they admit it. They should eat this fee. Their fault, not mine!! I have over 30+ days before the domain actually would drop too.
I hadn't logged into NamePros for over 4 years until today!
I got out of domain buying on speculation when GoDaddy stopped all of their coupons.
Now, I own 100+ domains for customers.
Thanks in advance!!
Namecheap sent me an email 6 days later to "Moorthy" was the first name on the email and it didn't even have my real name, which is 3 letters long. Also, didn't even mention what domain expired. They sent the email to apologize for a system error.
So, they want me to still pay $40 instead of the $88.88 they originally said I need to pay for the "redemption fee".
I filed a complaint with ICANN this morning. I let Namecheap know that. They checked their logs and admit that they didn't send the email within 5 days after the domain expired.
Does anybody have any experience with filing an ICANN complaint and/or this kind of issue?
It's black and white, Namecheap didn't do what they were supposed to and they admit it. They should eat this fee. Their fault, not mine!! I have over 30+ days before the domain actually would drop too.
I hadn't logged into NamePros for over 4 years until today!
I got out of domain buying on speculation when GoDaddy stopped all of their coupons.
Now, I own 100+ domains for customers.
Thanks in advance!!
