Domain stolen - SOLVED

fico · May 22, 2019

Hi,
I have a resellerclub account trough another provider (not direct with resellerclub),

yesterday a domain pushed out of one of my account, my domain reseller account provider said, I cant do anything (It did not go to another account under our account).

and resellerclub said trough chat:
1/You need to contact your service provider for this issue since they have the access to your account and will be able to assist you with your concern.
2/You do not have a direct account with us.
**no answer using contact us form

First time i got this issue,

what should i do ?????

fico · May 22, 2019

just get an update from my provider : hi contacted resellerclub and awaiting an answer

lock · May 23, 2019

I am guessing at this point work out how long ago you lost it. Google your name and see if it comes up in search engines. Work out if it is being used, listed, test email all whilst you await your response.

fico · May 23, 2019

domain stolen 2 days ago, nothing in search engines

lock · May 23, 2019

https://www.icann.org/news/blog/documentation-is-key-to-recovering-hijacked-domain-names
Have a read here.

fico · May 23, 2019

thanks i will do

lock · May 23, 2019

Just document everything you can down to the credit card transaction of last registration time date bank details etc.

fico · May 23, 2019

i_ think that will be too late, especialy as the registrar dont answer,

just see that now the domain status whois is (pending transfert)

so he pushed the domain to an account with the same registrar, and now he is going to transfert the domain to another one

fico · May 23, 2019

solved, thanks

lock · May 23, 2019

Get on telephone everyone you deal with ask to speak to their manager and move up the chain of command till you get someone that can help.

lock · May 23, 2019

woohooo does it mean it is back in account or did you have auto transfer set up somewhere at a sales marketplace.

fico · May 23, 2019

got it back to my account

lock · May 23, 2019

Now thank resellers club as you started this thread and edit title if you can.

Domain stolen - SOLVED

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