Undeveloped.com Experience

alcy said:

hope u didnt miss this @Undeveloped
u been busy with amex
ty

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U2U sent

@Undeveloped
To clarify is there no evidence of failed checkout issues regarding payments not going through as mentioned above (by multiple people) + the screenshot showing a failed/declined payment?

As a user it can be confusing reading this thread to know what the truth is, so i'm assuming there are no such issues that you are aware of and what's been posted above is factually incorrect, is that indeed the case?

Thanks so much.

@Undeveloped Guest check-out with PayPal is allowed?
I mean something like below where user can pay via any card without having a PayPal account..

joro001 said:

@Undeveloped
To clarify is there no evidence of failed checkout issues regarding payments not going through as mentioned above (by multiple people) + the screenshot showing a failed/declined payment?

As a user it can be confusing reading this thread to know what the truth is, so i'm assuming there are no such issues that you are aware of and what's been posted above is factually incorrect, is that indeed the case?

Thanks so much.

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Hi Joro,

We monitor conversion across all steps of checkout. We have the data that will inform us best if there are issues or not as conversions would have dropped if that was the case. When there's something broken, it's fixed immediately by our team.

In software development, no software has ever been bug-free. Microsofts DNS was offline for 3 hours last night and Godaddy is giving us hell in the past weeks with all sort of bugs when pushing or delivering domains with them. It happens because people make mistakes.

Lastly, when processing thousands of payments a month, you'll have a couple that won't go as smooth through the funnel as others for various reasons. This is normal practice at any company taking online payments.

Kind regards,

Reza

singhhooda said:

@Undeveloped Guest check-out with PayPal is allowed?
I mean something like below where user can pay via any card without having a PayPal account..

Show attachment 117950

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Yes, that's possible indeed.

Undeveloped said:

Hi Joro,

We monitor conversion across all steps of checkout. We have the data that will inform us best if there are issues or not as conversions would have dropped if that was the case. When there's something broken, it's fixed immediately by our team.

In software development, no software has ever been bug-free. Microsofts DNS was offline for 3 hours last night and Godaddy is giving us hell in the past weeks with all sort of bugs when pushing or delivering domains with them. It happens because people make mistakes.

Lastly, when processing thousands of payments a month, you'll have a couple that won't go as smooth through the funnel as others for various reasons. This is normal practice at any company taking online payments.

Kind regards,

Reza

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so for any sale that ends in nonpayment, there is actually way for u to double check if there was payment/checkout attempt? do u do it now or its by request only? i ask because like others i have my share of unpaid sales. ty

alcy said:

so for any sale that ends in nonpayment, there is actually way for u to double check if there was payment/checkout attempt? do u do it now or its by request only? i ask because like others i have my share of unpaid sales. ty

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Check back the recent post from Laszlo about this subject. We check all failed attempts in Adyen and contact them personally.

@Undeveloped
i wonder about your view on this...
do you think it can affect our sales negatively when buyer sees a very big banner of your company name first thing on top of the page, which he can click on and be taken directly to thousands upon thousands of other people's domains? not some general company info page or something, but direectly to your markets domain searchbar.

I mean isn't the very reason why you have this link/banner there because people go there often enough for you to bother having it there... so this means that it is actually being used by visitors to our sale landers... and if its being used, then doesn't that automatically mean that in many cases it detracts buyers from buying our own sale lander domain?

I was just thinking bout this today and wonder how many of our sales are lost from this banner... if we asked you to remove it completely... you would probably say no.. and you saying no, isn't it enough proof that it is being used a lot by visitors? which can only be bad for individual sellers of that lander.

my aim is not to deprive you of sales or anything.. so I hope you do not take it the wrong way.. its basically just a question... however, my aim is also not to deprive myself of sales

I wonder if u can share thoughts on this. ty.

Good morning @alcy

Thank you for submitting this inquiry.

This most definitely is not the case. The company name is presented in the upper left window of your landing page. When you visit your landers it is not presented in such a way that it detracts the attention of a buyer at all. The main focus of the landing page is your domain which therefore is presented more flashy way as opposed to our company name.

If the banner would generate more sales, as it would lead people to our Undeveloped search, we would have imposed a search bar directly on your landing page. As the focus is put on the domain presented on the landing page this is not done and we actually require a visitor to hover over our company name before knowing it redirects to our homepage. However, we do need to provide the option for a visitor to access our marketplace through every page and therefore cannot remove it of course.

Rest assured this link has no significant influence on your sales results at all.

Have a great day!

Just had my first sale with Undeveloped. I was happy with the way the buyer paid quickly and the overall communication. That was swift. I cannot mention the domain actually but I can say it was a nice sale specially since it was a hand-reg of less than a month and the buyer simply wanted the name and was very very professional

Just had a first non-payer after negotiating, what a disappoitment

On the other hand wanted to thank UD team for following up and calling a buyer.
Really great, top service and support at Undeveloped! Other venues are miles behind..

talking.domains said:

Just had a first non-payer after negotiating, what a disappoitment

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I just had TWO. Hurts, but not much you can do.

NYJimbo said:

I just had TWO. Hurts, but not much you can do.

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I have had around 15 failed buyers in total, it isn't Undeveloped's fault there are just so many time wasters out there, people who change their mind or they are looking at 2/3 other domains at the same time and decide not to proceed with yours etc. They don't see a contract as legally binding I doubt they even read the contract before bidding, such a waste of time for all concerned.

Undeveloped do a good job and run a good platform, you can't change the world lol

My first sale in domaining was a non-payer. $1,000 offer. I took it instantly... was so happy... but the dude never paid. Whack.

Just have to get used to it. The deals not closed till the money is in your account!

Some features I'd like to see
- Ability to upload a background image PER domain.
- Ability to send messages to people without having to accept, counter, reject offers first.

barman said:

Some features I'd like to see
- Ability to upload a background image PER domain.
- Ability to send messages to people without having to accept, counter, reject offers first.

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Also after reaching an agreement with buyer we should be able to send message to buyer. Simple "thank you and good luck with this domain" could bring additional value to the deal.

Hi guys, according to Google analytics ( which I have linked with undeveloped) I have a 100% bounce rate. Does that mean all my traffic is bots ?

Another domain sold via Undeveloped last week, I can only say a big thank you to their team for the patience, because after all the problems with GoDaddy push, the deal was closed and I got my money in a short time. At the moment they are my favourite platform... easy to use great support.

Special thanks for Simon

I have a suggestion.. when a domain is sold, and the landing page at undeveloped changes to say that its been sold, there is a list of other domains at the bottom of the page "Here are some domains that you may like".

However these are not domains from my own portfolio. It looks like these are similar domains to the one I sold but from other folks' portfolios, which is nice, sure...

It would be nice if we had the option to show the visitor other domains from our own portfolio if we choose to. Would this be a possibility in the future?

3 successful sales in the last 30 days and those are my first sales at Undeveloped. Only just started there seriously 60 days ago.

karmaco said:

3 successful sales in the last 30 days and those are my first sales at Undeveloped. Only just started there seriously 60 days ago.

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nice...how much total or each?

karmaco said:

3 successful sales in the last 30 days and those are my first sales at Undeveloped. Only just started there seriously 60 days ago.

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How many domain altogether?

@Undeveloped
Just a suggestion , the ask for help button located at the top-right of the billing information page should also be put where its more needed in the page/area that states please contact our support team or you just embed a link to the contact our support team ..

@Undeveloped

just wanted to confirm something..

if I agree to someones offer.. or he agrees to mine.. and then he pays... does the PAID icon light up as soon as he pays, or only after you verify payment?

and how is all above affected on weekends.. when I presume you do not process any payments.

ty

AYORich said:

@Undeveloped
Just a suggestion , the ask for help button located at the top-right of the billing information page should also be put where its more needed in the page/area that states please contact our support team or you just embed a link to the contact our support team ..

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Hi Ayo,

Thank you for the feedback.

alcy said:

@Undeveloped

just wanted to confirm something..

if I agree to someones offer.. or he agrees to mine.. and then he pays... does the PAID icon light up as soon as he pays, or only after you verify payment?

and how is all above affected on weekends.. when I presume you do not process any payments.

ty

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Hi Alcy,

Payments are processed instantly and are fully automated. Only some bank wires for bigger sales are handled manually and have a "human" delay. When the payment is actually captured you'll automatically get a notification of it.

We process payments 24/7, including at the weekends. We just don't deliver domains to buyers in the weekend, that's the only process that's halted on Saturdays and Sundays for security reasons (for now).

Kind regards,

Reza