Undeveloped.com Experience

JudgeMind · Nov 12, 2015

Has anyone used undeveloped.com to sell domains? They claim to be able to increase a domainers sales by 54%.

DAN.COM · Apr 30, 2019

neyoweb said:
True any system can develop errors, downtime, bug but what is happening here is a situation where any time a buyer tries to use AMEX, they are immediately slapped with an error page. Imagine a hundred customers tries to buy with AMEX at undeveloped in a day and all of them got slapped with that error. Thats just not good at all. Thats a settings problem and not downtime or whatever.

A proper page indicating they dont accept AMEX but you may proceed with the following payment method" will be better instead of error pages

Who says this happens? Did you see it yourself? Did you "hear" this from someone? This is not behavior that's either known to us or ever reported to us.

DAN.COM · Apr 30, 2019

Haykay2005 said:
I never sent you messages that you ignored and if you think telling you what is wrong Is tantamount to having bad intentions towards your business, so be it.
I have noticed you hate been criticized. Am sure similar issues will soon be raised and your eyes will be clearly open

You're not criticizing. You're saying that a fundamental part of our business is broken without having a clear view about out system and or the issue you keep reporting.

What I would love is that everytime you bump into an issue, that you at least inform me so I can give it a look myself and act on it right away.

As of today, there are no known bugs or unresolved issues at checkout. Not reported by you or anyone else. So when you come here and claim that there are fundamental problems at Undeveloped, that indeed isn't welcomed with a red carpet.

Haykay2005 · Apr 30, 2019

Undeveloped said:
You're not criticizing. You're saying that a fundamental part of our business is broken without having a clear view about out system and or the issue you keep reporting.

What I would love is that everytime you bump into an issue, that you at least inform me so I can give it a look myself and act on it right away.

As of today, there are no known bugs or unresolved issues at checkout. Not reported by you or anyone else. So when you come here and claim that there are fundamental problems at Undeveloped, that indeed isn't welcomed with a red carpet.

If you believe all is well, no problem

YairDD · Apr 30, 2019

When visiting Undeveloped.com, there is a "Get Inspired" section.
How do one get their domains to appear there?

DAN.COM · Apr 30, 2019

Haykay2005 said:
If you believe all is well, no problem

What I believe does not matter. If there's a problem, we need to know.

But only real problems that can be reproduced. That's what I keep asking for. If there are checkout issues that you are aware of, contact us, inform us about the actual case and we'll research & fix it.

Kenralph · Apr 30, 2019

@Undeveloped I love your platform a lot but I honestly think it's high time you looked into this your non-acceptance of Amex cards.

I've read a number of reports about that until I personally experienced this yesterday. Buyers are already in doubt due to the nature of the error report I was told they got while attempting payment.

I've since changed NS to where the domain is registered(namesilo) and I hope that sale manages to go through.

If you can't work on accepting Amex, then I suggest you consider what @Haykay2005 said.

Hope you guys give this the attention it demands.

DAN.COM · Apr 30, 2019

YairDD said:
When visiting Undeveloped.com, there is a "Get Inspired" section.
How do one get their domains to appear there?

Hi Yair,

We stopped accepting new submissions for that section. We've designed a revamped homepage for our Domain Automation Network launch.

Kind regards,

Reza

alcy · Apr 30, 2019

Undeveloped said:
Hi SBWeb,

The problem is that domains change hands quite often. So a former owner can still have the domain listed in his/her account while he/she doesn't park and or own the domain anymore.

When you then park the domain with us and the domain is still listed with the former owner, his details will show simply because the domain is listed in that account.

The domain has to first transfer to your account so our system will grab your settings to load the custom for sale page.

There's still plenty room for improvement, for example, what's planned is to auto-delete domains that aren't active anymore. This way we can clean up our inventory better.

Kind regards,

Reza

here is what I saw done on another market to resolve forever the issue of conflicts and verifications.. in case you are interested:

on top of allowing your current dns (so that we don't have to change all our dns for all names thus far) every member is also assigned a specific account # ... which then goes infront of current dns string.. say say... 1901.dns.undeveloped.com

this is randomly generated for each members account. and they just input it into their new dns string from that day on.

then if there is a conflict your system basically tries to match this number few times a day... say every 6 hours... or 3 hours... and if a match, then it auto verifies.

this should be much faster and easier to iplemnet for you solution than cleaning up old names.

hope this helps
ty

DAN.COM · Apr 30, 2019

Kenralph said:
@Undeveloped I love your platform a lot but I honestly think it's high time you looked into this your non-acceptance of Amex cards.

I've read a number of reports about that until I personally experienced this yesterday. Buyers are already in doubt due to the nature of the error report I was told they got while attempting payment.

I've since changed NS to where the domain is registered(namesilo) and I hope that sale manages to go through.

If you can't work on accepting Amex, then I suggest you consider what @Haykay2005 said.

Hope you guys give this the attention it demands.

Hi Kenralph,

Have you contacted our support?

If you had, Laszlo would have personally organized a call with the buyer and made sure the payment would be made.

As mentioned earlier, we've had zero instances where a buyer contacts us to explicitly pay with Amex which we haven't resolved. For example, buyers still can pay with Amex when they use Paypal.

Also, we're operating without offering Amex for years now without any issues. If someone really wants to purchase your domain, they'll find an alternative to pay with in the worst case.

Lastly, we believe having seller protection is more valuable than supporting Amex, which has a terrible reputation. We cope with 2-3 chargebacks a day and would be more profitable if we'd forward these write-offs to our sellers. By demanding Amex, you'll eventually introduce more pain than gains for yourself.

Kind regards,

Reza

Soofi · Apr 30, 2019

Undeveloped said:
Hi Haykay,

We take issues that have to be taken serious but non-issues not so.

Stop spreading nonsense based on your own assumptions and or that of your friends. You've been doing this more frequently and that's why I kept ignoring your messages.

There are no technical issues present, all technical issues that users notify us of are always resolved immediately by a senior dev. When did you contact us again and mention that there's a technical issue at checkout? I haven't seen it or heard about it.

All marketplaces that accept Amex, are footing you the bill when they get hit with a chargeback. Amex offers zero protection and that's why we'll never accept Amex anymore. It's not going to happen and not a single deal is lost because we don't offer Amex. We also operate without Amex for years, just because someone raised this topic made it relevant for you, which shows what you base your posts on.

To conclude, if you really think we'd leave money on the table by having technical issues at checkout you seriously underestimate our intelligence. Every single sale that bounces, results in less revenue for us as well so to assume that we're ignoring serious issues is laughable at best.

Kind regards,

Reza

Reza, being a customer facing and serving platform you should be more open and receptive to feedback or issues raised/faced by various members of the community. Rather than attacking them with "stop spreading nonsense" sort of statements.

If this is how you are going to respond to feedback or concerns raised by the community, I'm afraid, you are going to lose ground fairly quick here.

Didnt expect such a response tbh..

DAN.COM · Apr 30, 2019

Soofi said:
Reza, being a customer facing and serving platform you should be more open and receptive to feedback or issues raised/faced by various members of the community. Rather than attacking them with "stop spreading nonsense" sort of statements.

If this is how you are going to respond to feedback or concerns raised by the community, I'm afraid, you are going to lose ground fairly quick here.

Didnt expect such a response tbh..

Hi Soofi,

This thread is pretty long. Feel free to read through it to see what the norm is in terms of communication towards users and feedback.

Also, check out our reviews on Trustpilot. We earned those reviews because we actually care and put the customer clearly first. When much bigger companies from the industry slacked, Undeveloped often kicked in and helped out.

You're now singling out one response that I've made. And yes, it's not a friendly response. If there's one thing I can't tolerate its false information (nonsense) being spread and shared about Undeveloped. I come across this weekly and it has to stop.

Thank you for the feedback though

Kind regards,

Reza

Crysis · Apr 30, 2019

Soofi said:
Reza, being a customer facing and serving platform you should be more open and receptive to feedback or issues raised/faced by various members of the community. Rather than attacking them with "stop spreading nonsense" sort of statements.

If this is how you are going to respond to feedback or concerns raised by the community, I'm afraid, you are going to lose ground fairly quick here.

Didnt expect such a response tbh..

Please read through the entire thread. IMO, there is no other domain marketplace that is as receptive to feedback as Undeveloped

UmerK · Apr 30, 2019

Although I wouldn't say anything on @Haykay2005 's response there's one thing I would say, I have had at least 2 buyers who tried to pay but it was either declined or didn't go through, one even texted me saying we've sent the payment, I shared this with the UD team and they were courteous enough to send both buyers email regarding why this would've happened.

@Undeveloped I'm wondering if you guys call/email every buyer whose payment has either been declined or didn't go through due to any reason once they've clicked buy through and tried to checkout?

This could be an issue, a bug or just pure coincidence but I've had at least 4-5 buyers going cold on me in last few days with at least 2 I'm sure even going ahead and trying to checkout.

DAN.COM · Apr 30, 2019

UmerK said:
Although I wouldn't say anything on @Haykay2005 's response there's one thing I would say, I have had at least 2 buyers who tried to pay but it was either declined or didn't go through, one even texted me saying we've sent the payment, I shared this with the UD team and they were courteous enough to send both buyers email regarding why this would've happened.

@Undeveloped I'm wondering if you guys call/email every buyer whose payment has either been declined or didn't go through due to any reason once they've clicked buy through and tried to checkout?

This could be an issue, a bug or just pure coincidence but I've had at least 4-5 buyers going cold on me in last few days with at least 2 I'm sure even going ahead and trying to checkout.

Hi Umer,

Before I respond: please note that there’s a difference between payments getting declined (this happens at all payment processors for various reasons like fraud, cross border payments, wrong card number etc) and what Haykay was referring to.

With declined payments, all we can and need to do is to inform and educate the buyer how it works so they can attempt again. We have no control over what’s communicated to the buyer by the seller when performing outbound. Those buyers tend to have more problems than organic buyers. Likely because they’ll contact the seller instead of our team with issues, while our team resolves these problems better and faster. So I highly advice to always forward buyers to us directly to resolve issues accordingly.

With technical issues, we have to be informed so our product team can contact the users in question and reproduce the issue to find and fix it.

I’ll ask Laszlo to answer your second question since he manages the team that calls all buyers of failed payments (as mentioned earlier, failed payments are failed sales, which are unacceptable to us). The market is thriving only because we’re on top of the entire process.

Kind regards,

Reza

Soofi · Apr 30, 2019

Undeveloped said:
Hi Soofi,

This thread is pretty long. Feel free to read through it to see what the norm is in terms of communication towards users and feedback.

Also, check out our reviews on Trustpilot. We earned those reviews because we actually care and put the customer clearly first. When much bigger companies from the industry slacked, Undeveloped often kicked in and helped out.

You're now singling out one response that I've made. And yes, it's not a friendly response. If there's one thing I can't tolerate its false information (nonsense) being spread and shared about Undeveloped. I come across this weekly and it has to stop.

Thank you for the feedback though

Kind regards,

Reza

Hi Reza,

Feedback, issues or concerns raised should be compared with previous responses you mean? I didn't get a chance to go through previous posts in order to figure out the communication towards users and feedback, however the response to @Haykay2005 post wasn't really in good taste.

How in the world did you come to a conclusion that whatever @Haykay2005 has posted above is "nonesense" or BS without even verifying, asking for proof, etc..?

Nonetheless, this not how customers are treated or provided with customer service in my strong opinion.

Kind regards,

Soofi.

suak007 · Apr 30, 2019

Undeveloped said:
Hi Soofi,

This thread is pretty long. Feel free to read through it to see what the norm is in terms of communication towards users and feedback.

Also, check out our reviews on Trustpilot. We earned those reviews because we actually care and put the customer clearly first. When much bigger companies from the industry slacked, Undeveloped often kicked in and helped out.

You're now singling out one response that I've made. And yes, it's not a friendly response. If there's one thing I can't tolerate its false information (nonsense) being spread and shared about Undeveloped. I come across this weekly and it has to stop.

Thank you for the feedback though

Kind regards,

Reza

Hello Reza,

I think it is wrong to call this "false information". This issue has been happening for a month or so.

I experienced it about 2 weeks ago, when I convinced a buyer who wanted to buy at GODADDY to use UNDEVELOPED showing him the "trustpilot review" and explaining their good customer service. The buyer later pulled out of the deal saying when they wanted to pay with two different cards(I.e Company & Personal I guess), the credit card company(AMEX) kept saying the site is a SCAM.

I message Laszlo to help explain the situation to them about AMEX which he did but they insisted they were no more interested. When I told them they could still purchase at GODADDY they never replied my mails again.

So it is no false information. Just look for a way to get it resolved. We are not saying you should accept AMEX. But there should be a way buyer can CLEARLY know AMEX is not part of the payment option, like someone mentioned, that, instead of given an error page it should display something else just to keep trust with the buyer.

Thanks

ramkumaritrvs · Apr 30, 2019

One of my buyer reported this error after added him as a lead. buyer told to move to escrow.com, hence this was cancelled & unreported to undeveloped.com

DAN.COM · Apr 30, 2019

ramkumaritrvs said:
One of my buyer reported this error after added him as a lead. buyer told to move to escrow.com, hence this was cancelled & unreported to undeveloped.com

Hi Ram,

From when is this? Recent?

Did you contact our support and ask for help? From the looks of it you had deleted the domain from your inventory or marked it as sold already. But that's just a guess now since we weren't informed about this.

Kind regards,

Reza

LaszloSchenk · Apr 30, 2019

Hi @UmerK ,

Thank you for raising this question!.

As stated by Reza all transactions are monitored and chased being it before or after a transaction is reached. One key element in our follow-up process is monitoring the unsuccessful payment attempts as legitimate ones always convert into sales.

All payment attempts that get declined by the card issuer, for example, are followed up by our account managers. Initially, the account manager attempts to contact the buyer through the phone in order to stimulate trust and have the payment secured shortly. In case the buyer has not been reached an email is submitted through the account manager's private email. This email contains an explanation of why the payment failed and how to get the payment cleared. However, more importantly, the email also contains the private details of that specific account manager. By doing so, the buyer has a unique person to reach out to with all potential questions in order to get the transaction concluded rapidly.

Best regards,

Laszlo

singhhooda · Apr 30, 2019

SEDO Escrow doesn't accepts AMEX.
Flippa Escrow doesn't accepts AMEX.

Undeveloped doesn't accept AMEX and that's for seller protection which I truly appreciate.

DAN.COM · Apr 30, 2019

suak007 said:
Hello Reza,

I think it is wrong to call this "false information". This issue has been happening for a month or so.

I experienced it about 2 weeks ago, when I convinced a buyer who wanted to buy at GODADDY to use UNDEVELOPED showing him the "trustpilot review" and explaining their good customer service. The buyer later pulled out of the deal saying when they wanted to pay with two different cards(I.e Company & Personal I guess), the credit card company(AMEX) kept saying the site is a SCAM.

I message Laszlo to help explain the situation to them about AMEX which he did but they insisted they were no more interested. When I told them they could still purchase at GODADDY they never replied my mails again.

So it is no false information. Just look for a way to get it resolved. We are not saying you should accept AMEX. But there should be a way buyer can CLEARLY know AMEX is not part of the payment option, like someone mentioned, that, instead of given an error page it should display something else just to keep trust with the buyer.

Thanks

Hi Suak,

Thank you for making my case. It is false information because you make a conclusion based on 1 reply from a potential buyer that's paying with a method that we don't accept.

I'm also pretty sure Amex didn't seriously tell their own customer that our site is a scam. On what basis or incentive would they do so? Besides that, we don't accept Amex and don't do any business with them. Our payment processing profile is in an excellent state for credit cards. We have 99% successful transactions and besides chargebacks almost no disputes. That's because we deliver what we communicate & promote.

We have no control over the communication you've sent to the buyer but as mentioned earlier, outbound sellers tend to have more spooked buyers than when they land on our market organically.

Too bad Laszlo couldn't activate them anymore.

Kind regards,

Reza

Haykay2005 · Apr 30, 2019

singhhooda said:
SEDO Escrow doesn't accepts AMEX.
Flippa Escrow doesn't accepts AMEX.

Undeveloped doesn't accept AMEX and that's for seller protection which I truly appreciate.

We are not discussing AMEX only here. No one forced them to allow AMEX.
I raised two issues before @Undeveloped call for my head. Unnecessary check out errors and AMEX. Am sure some other members will come out to show proof ..he said I was saying nonsense. Fingers crossed!!

ramkumaritrvs · Apr 30, 2019

Undeveloped said:
Hi Ram,

From when is this? Recent?

Did you contact our support and ask for help? From the looks of it you had deleted the domain from your inventory or marked it as sold already. But that's just a guess now since we weren't informed about this.

Kind regards,

Reza

It's Apr 18,2019.

As i mentioned earlier, i didn't report it because buyer moved to escrow.com.

Btw, i import it as a lead and buyer received email from undeveloped with buy link. when he clicked it's redirecting to the error page. domain is still under my portfolio.

DAN.COM · Apr 30, 2019

Haykay2005 said:
We are not discussing AMEX only here. No one forced them to allow AMEX.
I raised two issues before @Undeveloped call for my head. Unnecessary check out errors and AMEX. Am sure some other members will come out to show proof ..he said I was saying nonsense. Fingers crossed!!

Thank you for asking everyone to come and post issues they had with the platform here. Hopefully, something substantial will come out of it...

DAN.COM · Apr 30, 2019

ramkumaritrvs said:
It's Apr 18,2019.

As i mentioned earlier, i didn't report it because buyer moved to escrow.com.

Btw, i import it as a lead and buyer received email from undeveloped with buy link. when he clicked it's redirecting to the error page. domain is still under my portfolio.

That's a pity, because now we won't know what exactly caused the issue. Please report problems not only in this forum thread when Haykay asks you but report them directly to our support so we can resolve them for you and others.

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