Dynadot

[RESOLVED] - Domain Name Stolen...A Horrible Story and a Warning...

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Hi All. I've not been in here for a number of years, but a week ago I had my domain of 20 years (dustie.com) stolen and I have to tell the story. it looks like I'm out of luck here, and out a lot of money, but maybe my story can help prevent this happening to someone else. This happened at Godaddy, though I don't blame them, and i still have all of my domains with them, as well as my websites. I blame the no good slimy thief who stole my domain name!

Here's the story... First off, my name is Dustie, and I've owned Dustie.com since 1998.
Sometime in 2017 (I think) I decided to go ahead and list dustie.com as a premium domain for a high price. It being my name, I wasn't real keen on selling it, but, as they say, everything is for sale for the right price. I'd had someone offer me 5,000.00 for it, but after taxes (it would have put me in a higher tax bracket for the year) and commisison, it wasn't worth it wasn't worth it to sell it for that amount. However, I figured that if someone were willing to pay that for it, maybe someone would pay even more. So I listed it as a premium domain for 20,000.00. I seriously didn't think it would sell but it woudn't hurt to list it (or so I thought).

All was well, until a bit over a week ago. I had been out that evening and didn't get home till nearly 10:00 PM. It was 11:00 before I was able to get onto the computer. That's when I saw the 5 emails from Godaddy.... I'm sure you can imaging my reaction when I saw that, within 20 minutes, my domain name, dustie.com, which I have owned since 1998, sold and transferred for a mere 450.00? I was sick...simply sick. How could this happen! First off, I've never had a domain name sell and transfer inside of 21 minutes and then be paid for it a little over a day and a half later. That's unheard of!

Immediately after reading those 5 emails and realizing my domain name had sold for less then 5% of what I'd had it listed for on Premium Domains, I was online with Godaddy help. Though they were sympathetic, no one there could help. They said I'd have to wait till morning and call auctions help. Needless to say, I didn't sleep well and was on the phone as soon as they opened their office. Though I was on the phone for a good 30 or so minutes with them (a good part of that time on hold), I was ultimately told there was nothing they could do for me. My domain was bought, paid for, and transferred and that was that! (Oh, and this even though they found the price had been tampered with twice that same night, long before I got online). They said this had to be me because no one else had access to that account! That was proof to me that someone was in there messing with my account and screwed me over big time, but not to them.

So I've been sick all week...trying to forget that someone illegally reached into my pocket and stole a lot of money , as well as my NAME! Needless to say, even a week later, I'm just sick about the whole thing.

Today, on a lark I looked up dustie.com on godaddy and was sick all over again when I saw that it is now listed as a premium domain for 12,000.00 (by the person who stole it from me?). That's just wrong, in so many ways! How do I get over this? I want to know how this could have happened!!??

I am posting in here as a warning to you all, as well as wanting to go on record that this did happen, regardless that the guy at [email protected] said that dustie.com had always been listed at 450.00 and it was a legitimate sale! I know how to use GoDaddy. I'm a long time user and have over 50 domain names with GoDaddy, more the half listed as premium domains! Ever since Dustie.com was originally listed as a premium domain at 20,000.00 that was the price that showed up whenever I went to maintain my premium listings. It always stuck out like a sore thumb, because most my other domain names are listed below 1000.00. There is simply no way Dustie.com was ever listed for as little as 450.00. Even go daddy suggested a price of nearly $5,000 as a premium listing starting point for dustie.com.

Without a doubt, my godaddy account was hacked and my domain name of 20 years stolen from me and relisted for 27 times what they paid for it! That burns me to the core!!!

I'm sure that, since this happened to me it will surely happen again. If any of you hear about such a thing, could you please have them get in touch with me? If I can find others that this has happened to, maybe we can do something as a group?

In the meantime, if you have a valuable domain name on Godaddy Premium domains, then you might want to take screen shots of the listed prices. Also, I was told that if I had the original email when it was listed that would be proof that it was listed at 20,000.00. Alas, I did not have it...I had, not long ago, deleted emails that were more then a year and a half old. If you don't have emails for your most valuable domain names, then remove them from listing, then relist them to get a new email and save those emails just in case!!

And Thanks for listening to my very long rant!

Dustie
(was [email protected] for over 20 years...now I am [email protected] and my site is dustie.art ... cool name, but it's certainly not worth what I lost in dustie.com!)
 
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The views expressed on this page by users and staff are their own, not those of NamePros.
Matrix, you and Mapledots are both to be commended, without a doubt. I'm really beside myself over here.
I'd say "I just don't know what to say" but my number of posts will prove me wrong. I really am flabergasted that it looks like I'm going to get my name back! All week it's felt like I've just been treading water. Truthfully, now I'm simply exhausted...and really don't know what to say. I'm going to go fix some lunch.
 
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"but as I said if he wants a refund I will give him it "

Why hasn't he been refunded already? You weren't able to sell the domain to him....
 
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Everyone just wait for @Joe Styler he will reverse the transaction hopefully. But most importantly let everyone know how a domain that was supposed to be priced $20,000 was priced $450, the numbers are so different it couldn't have been a typo. Maybe the hacker or I would say a GoDaddy's employee changed the price and he wanted to buy it but @maxtra bought it before him, that's just a guess.

@MapleDots You're the best.
 
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Until they call your telco, pretend to be you, and get the SIM changed - but those are the experts and there are a lot of amateurs working the scams too.

The reason there is so much scamming going on isn't due to "hacking", it's bad actors from Nigeria and Morocco calling up minimum wage support staff (often out of 3rd-world countries) and fooling these morons into changing passwords and account info.
Really?!
 
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BTW, can I change the title of this thread to something not quite so damning?
 
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Matrix, if GD reversed the sale, then would you take the 450.00 you paid back and refund MapleDot their 5,000? If that be the case, I'm willing to try to work with GD to reverse the sale for a little while anyway. I would love to see everyone made whole here.

Kam, the pricing history had to have been changed. It definitely was listed for 20,000.00. Everytime I went into my domain names, 20,000.00 was popping out at me. All my other premium domains were listed with a lot less numbers so this one was very prominent and it always made wonder what I'd do if it actually sold for that. Then I had this tech guy at auctions telling me that my domain shows that it has always been listed for 450.00??? I told him that if that's what it's saying then someone or something has changed the pricing history. He, in no uncertain terms, told me that was just not possible. But it was possible...because it happened! He told me that if I had the original email from when it was first listed at 20,000.00 then they could prove it. I searched and searched my emails, all my folders, everything... sadly I had deleted old emails awhile back, and that email was nowhere to be found. That's when I realized, with no proof, I was unlikely to ever get my domain name back
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The only reason I can think of is the price history got sync in an unusual way and lead to old data record lose. So, tech guy told you it has always been listed for $450 :xf.eek:

Afternic and Godaddy are two different company before the merge. The database architecture are completely different. After the merge, They have to create a way to sync the data among those two databases. In this case, it's not uncommon to sacrificed some outdated data and directly sync with latest record only due to compatibility.:xf.cool:
So technically it's possible to wipe out the pricing history when the price is update via sync. It also fits the case you described.

I recommended you create an Afternic account ASAP. Add all your domains into it. This can avoid other people add your domains to their Afternic account and change the price accidentally.
 
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@MapleDots bought it at the BIN price that was listed here at NP with the sole intention of making sure it gets back to her and no one else bought it

He never bought it to resell

A great deed by him and I am making sure that happens

Again if he wants that money back I will oblige

At the end of the day @Dustie is getting her name back and I am glad that everything has worked out for both of us

@Dustie please respond to the DM with your GoDaddy info so I can transfer it to you if GoDaddy does not
 
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I hope Tarantino makes this into a movie. Gonna be very bloody. :-P

Maybe Stephen King will make it into a book called "Dustie". :nailbiting:
 
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I think that a lot has happened, perhaps hastily, in this thread. Am I correct that so far...
  1. We only know from memory of OP what the original price was? There is no documented evidence for that from anyone provided in the thread? (or did I miss that)
  2. I believe the OP has not responded to my question re does anyone else she knows have access to her account, or if on her computer the credentials are stored, and if so do others have access to the computer?
  3. I don't sell through GD, but do through Afternic. Am I correct GD have something similar to fast transfer, and if so does it require a confirmation? Am I also correct that the OP does not remember if she set fast transfer or not.
  4. The OP says she saw this a bit over a week ago. The whois show that the last change on the domain record was 2019-04-08. Are we correct that is the date she was notified. If so, why wait this long before doing anything other than a tech support check at GD?
  5. Maybe I missed this, but have the proceeds from the $450 been withdrawn by the OP, and if so why did she do that when it was in his view a mistake?
  6. At one point the OP claimed that it was listed as an expired domain, but it never was (as she later admitted). I just point out that it is at least possible his memory is wrong on other points also.
  7. I would point out that the domain name it is still listed for sale on Undeveloped. I think this should be taken down until it is sorted out. Or maybe Undeveloped system has delay, not sure.
My point is just that a lot has been said and even done involving potentially $$$$ in less than a day, all based on I think one view of the situation without supporting evidence. What if I sold an expensive domain and then had seller remorse? Surely it should not get reversed if I claimed that it was a mistake or someone had hacked my account unless I have some evidence of that? I am NOT saying this happened here, just we should not rush in and immediately assume everything is exactly how it might be stated.

Just I think to slow down and wait for GD to sort out what happened re price might be the right action here.

Bob
 
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@Joe Styler Can you identify what went wrong with the listing
 
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What a riveting story. At first it seemed @maxtra and @MapleDots were complicating the issue with a transaction of the domain in subject. Soon after they emerge as saviors. Truly commendable to both of them with the utmost respect.
 
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I will address the OP personally...

You have nothing to fear here, if the domain was truly stolen I will transfer it back to you no questions asked.

Consider it my gift.

hmn..the discussion was no longer about stolen but about him putting wrong price on it by error...or by some odd gd bug
 
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I understand GD will probably not comment publicly on an individual matter but IF they discover by some glitch the price was incorrect I would hope they would make it right by
  1. Restoring the domain name to @Dustie
  2. Fully refunding (including fees) the amount @maxtra paid.
If that happens I would hope that @maxtra would
  • Fully refund if @MapleDots has paid anything (I am not clear on if this happened or not)
This should be a lesson to us all to probably use 2FA (although the Alpnames saga demonstrated a case where that can hurt domain investors) and we must keep records like screen shots and emails regarding at least our valuable domains for just this situation. I suspect had the OP had those to present to GD at the outset this might have been solved prior to this thread.

Bob
 
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p.s. if all this is gd bug then they best get on it
 
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  1. BOB HAWKINS ASKED ...my answers in red: We only know from memory of OP what the original price was? There is no documented evidence for that from anyone provided in the thread? (or did I miss that)- True
  2. I believe the OP has not responded to my question re does anyone else she knows have access to her account, or if on her computer the credentials are stored, and if so do others have access to the computer? I did respond...I explained that only husband has access and he uses his own computer (my old one) to check the weather, watch news and youtube videos and to shop Amazon (and even then I have to complete the purchase on what he finds). He's pretty computer illiterate otherwise.
  3. I don't sell through GD, but do through Afternic. Am I correct GD have something similar to fast transfer, and if so does it require a confirmation? Am I also correct that the OP does not remember if she set fast transfer or not. I have never even heard of Fast Transfer, let alone set anything on Fast Transfer.
  4. The OP says she saw this a bit over a week ago. The whois show that the last change on the domain record was 2019-04-08. Are we correct that is the date she was notified. If so, why wait this long before doing anything other than a tech support check at GD? Correct on times... The reason I waited over a week was because I was told by Auctions Techs that nothing could be done. I only posted in here as a warning to other domainers.
  5. Maybe I missed this, but have the proceeds from the $450 been withdrawn by the OP, and if so why did she do that when it was in his view a mistake? I didn't withdraw funds. They were automatically sent by Godaddy a day and a half after the sale.
  6. At one point the OP claimed that it was listed as an expired domain, but it never was (as he later admitted). I just point out that it is at least possible his memory is wrong on other points also. That would be "she later admitted" and "her" memory..and I do admit, as I get older it does get harder to remember things, but not in just a week's time usually.
  7. I would point out that the domain name it is still listed for sale on Undeveloped. I think this should be taken down until it is sorted out. Or maybe Undeveloped system has delay, not sure. I agree...
 
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Bob Hawkes, sometimes your lengthy posts are helpful, and your thoughtfulness is certainly appreciated, but here you're just muddying up the matter with a lot of verbiage that no one is plowing through anyway, and overthinking and overcomplicating something that has been resolved in principle already.

Both mapledots and maxtra have agreed to work with Dustie to get her the domain back, if GoDaddy does not reverse the sale. The details of how this is done, will become clearer but at the end of the day the intent is that all three parties are made whole and no one takes a loss.
 
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I didn't withdraw funds. They were automatically sent by Godaddy a day and a half after the sale.
It is one of the most interesting things in this thread.
@Joe Styler , @Paul Nicks can you please let all us know what needs to be done in order to start receiving payments for premium listings and/or afternic payments in 1.5 days...
 
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Thanks Bob. I'll go check out that link.

Ok, just read it. No, never saw (or signed) such a thing. It references Afternic domains and I'm not on Afternic so that's probably why. I only listed in GoDaddy premium domains.
 
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Bob Hawkes, sometimes your lengthy posts are helpful,
I only read the first part of your post :xf.cool:. Thanks. Did you say anything else? :xf.wink:
 
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Both mapledots and maxtra have agreed to work with Dustie to get her the domain back, if GoDaddy does not reverse the sale.

I can do nothing on my end because the domain was not able to be transferred to me.
 
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I can do nothing on my end because the domain was not able to be transferred to me.

MapleDots, I do thank you so much for having been willing. Since the domain was not transferred to you, then does this mean you didn't get charged for it? I certainly hope so. If your payment did go through, Maxtra did say he would refund you if you asked so if you are out the money, please ask. I would love everyone to be put back to rights on this and have no one be out anything. Just rewind the clock!
 
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