Wow... GD auctions just got whole lot better!

alcy · Mar 23, 2019

just wanted to complement gd auctions and @Joe Styler

for implementing a brand new post sale payment/transfer flow! which is only 534553454 times more efficient than that ridiculous thing they had before... with 20 day payment wait (if name not on gd).. emailing buyer with code and wait for him rto begin transfer etc...

so congrats on that

not sure when it got implemented cause I did not have sale on gd auctions for couple months now.. until last nite... but basically, last nite buyer accepted my offer... paid right away.. payment was verified within few hours.. then I got email to go enter auth code (no more buyer emailing).. then once entered they begin automatically transfer right away into gd escrow account.. and once confirmed (expediated or not), payout email comes in... which I think is max 3 days from that point.

nice job. bit overdue but still.. better late than never for sure!

its too bad they have txt record verifies since gdpr... cause this just loses a lot of sales for sellers and for GD.. I'm sure they noticed that right Joe? cause txt records aren't really feasible for people with many names across 10-15 registrars... some of which have no bulk txt edits.. and others require default dns setting to change txt record... luckily we can still send names to gd auction through afternic.. but its not the same at all! personally, I am no fan at all of those afternic price request emails.. then bin settings floor etc... I'd much rather just do everything through gd auctions!!!

so... @Joe Styler ..... any chance at all u can at least do like sedo and allow people to modify DNS to something like ns1.godaddy.com ..... for 1-2 days.. just to verify the names in this way? dns changes are easy on all rgistrars... do you think this is a feedback you can send to yoru people??? cause this is exactly what sedo allows people to do.. as alternative to txt record verifies... I mean you can't possibly be happy getting so many fewer sales due to many people not doing txt record verifies.. this hurts people sales.. and your biz too..

cheers

JB Lions · Mar 23, 2019

I was wondering if something changed, little different than yours. Had a couple of sales last week. Both were Make Offer, went back and forth a little then accepted both. Hit accept, they paid, funds verified, domain was out of my account in a matter of 2/3 hours. Never saw it so fast, usually the verifying payment took a few days. But the actual payout is another story.

Transfer complete 2019/03/11
Payout Scheduled

Transfer complete 2019/03/12
Payout Scheduled

Still no payment. Going on 2 weeks, after domain left my account. Payout should be much quicker.

alcy · Mar 23, 2019

JB Lions said:
I was wondering if something changed, little different than yours. Had a couple of sales last week. Both were Make Offer, went back and forth a little then accepted both. Hit accept, they paid, domain was out of my account in a matter of 2/3 hours. Never saw it so fast, usually the verifying payment took a few days. But the actual payout is another story.

Transfer complete 2019/03/11
Payout Scheduled

Transfer complete 2019/03/12
Payout Scheduled

Still no payment.

yes its obviously even faster if yours were regged on gd. you bypass the whole transfer phase. which with expediated can be matter of 24h baiscally (like for my case above). but stil.. its 24 hours faster.

as for payouts.. well.. I am not there yet so I won't pronounce myself... so I hope they haven't just moved the initial payment verifications (used to be 5 days before) into post transfer phase lol.. that'd be.. weird..

either way.. a rep told me payouts are max 72 hours. that could be biz days only. not sure...

but.. that obviously isn't the case for you. maybe @Joe Styler can comment on actual payout delays...

for my sale... I just got payout email 1 hour ago. and it says I'll get paid soon.

that'd be pretty awful as much as I hate to say it after being so nicely suprised about their new changes, if everything was made much faster by them... but then in the end we still wait 20 days to get paid!!! your going on 10 days now!

xynames · Mar 23, 2019

Afternic has a new payment processor
https://www.namepros.com/threads/af...ge-your-payment-method-is-legitimate.1126542/
might have something to do with it.

alcy · Mar 23, 2019

yes... it is true... however, both at gd auctions and afternic members were asked to recheck or reenter their payment profile details.. so I guess all these changes came at aroudn same time...

it was prety overdue.. as basically all other market sites are much faster in payment process/payout... like sedo.. undev... epik... etc... so afternic and gd is basically the last to catch up on things... with those silly FIXED (for non gd names) 20-21day payout delays... etc...

JB Lions · Mar 23, 2019

alcy said:
yes its obviously even faster if yours were regged on gd. you bypass the whole transfer phase. which with expediated can be matter of 24h baiscally (like for my case above). but stil.. its 24 hours faster.

as for payouts.. well.. I am not there yet so I won't pronounce myself... so I hope they haven't just moved the initial payment verifications (used to be 5 days before) into post transfer phase lol.. that'd be.. weird..

either way.. a rep told me payouts are max 72 hours. that could be biz days only. not sure...

but.. that obviously isn't the case for you. maybe @Joe Styler can comment on actual payout delays...

for my sale... I just got payout email 1 hour ago. and it says I'll get paid soon.

that'd be pretty awful as much as I hate to say it after being so nicely suprised about their new changes, if everything was made much faster by them... but then in the end we still wait 20 days to get paid!!! your going on 10 days now!

Yeah, I'll send off an email to my rep to ask about payout. That first one, Monday will be 2 weeks. It was accept, went to workout, came back 2 1/2 hours later, they paid, funds verified, domain out of my account. I was like, damn that was fast. But that payout is lacking, probably the slowest of them all.

biggie · Mar 23, 2019

JB Lions said:
Still no payment. Going on 2 weeks, after domain left my account. Payout should be much quicker.

they should pay interest or reduce commission fee, if it takes that long.

imo...

barman · Mar 23, 2019

It looks like they updated their mobile app too, to include investor auctions, not just expired.

DomainGuy86 · Mar 23, 2019

Investor auctions on Godaddy? Lol

alcy · Mar 24, 2019

JB Lions said:
Yeah, I'll send off an email to my rep to ask about payout. That first one, Monday will be 2 weeks. It was accept, went to workout, came back 2 1/2 hours later, they paid, funds verified, domain out of my account. I was like, damn that was fast. But that payout is lacking, probably the slowest of them all.

well... after hearing yuour story I decided to email auctions and ask if they have max payout delays under new system.

as is often the case, my question was basically ignored, but they did say that my payout attempt was made today... except it failed cause the payee info was not udpated. apparently with all their recent changes, every needs to edit and save the payee acount info.

so... wanted to let you know about this.. cause it may well be you are waisting for them to pay but yoru payee is wrong or not edited. the way to check it is go to your payee profile, and check the green dots on top.. all four must be green... in my case not all were green.. even though I already edited this profile couple weeks ago.. so maybe some bug or something..

now they're all green.

but the good news is.. my payout was attempted a day after transfer was made. hope this is how it'll be for all future sales.

gl

Coinking · Mar 24, 2019

GD make offer with bin is good for enduser sales because my all domains listed at afternic but not in GD?

alcy · Mar 24, 2019

received payment today. so the whole thing took like 3 days.
nice improvement over 20-30days before for the whole thing!

make sure you have yuour payee edited and saved and all steps in green on top... else it'll fail and I'm not even sure if they'll notify you.. maybe you just wait forever to get paid!

gl

Joe Styler · Mar 25, 2019

Yes I was wondering how long it would take for people to start asking. We made some changes. We are still working out the kinks, but overall there has been a big improvement.
You DO have to update your payment profile/payee in order to be paid. We did mass email everyone about this a month ago.
Here are some key points - if we can move the domain i.e. it is with GoDaddy it should move in hours not days. Once the domain name moves we also release payment. The name moves to a holding account with GoDaddy. We take care of getting it to the buyer. If the domain is outside GoDaddy we ask you for the auth code and we do the transfer and get it to the buyer.
Once we have the domain we pay you. Again, we can't pay you if you did not update your payee in the last few weeks since we changed things. The payment uses a 3rd party, so actually we pay them and they pay you. That process takes 3-5 business days, that's why we say soon instead of 3 days. It also depends on your bank and the country it is located in. The majority of payments are settled in your account within 3-5 business days. There are still some bugs, but most have been worked out.
So the new system should allow you to do less work and get paid faster.

Joe Styler · Mar 25, 2019

JB Lions said:
Yeah, I'll send off an email to my rep to ask about payout. That first one, Monday will be 2 weeks. It was accept, went to workout, came back 2 1/2 hours later, they paid, funds verified, domain out of my account. I was like, damn that was fast. But that payout is lacking, probably the slowest of them all.

2 weeks means something is broken. Please pm me the domain if you haven't gotten an answer from your rep and I will have someone check into it. If you haven't updated your payee account on GoDaddy yet (in the past 3-4 weeks) please do that, that is the problem.

JB Lions · Mar 25, 2019

Yep, you just have to update the Payee info:

"We recently updated our payee system to a payment partner who can offer faster service. It looks like your information in your payee did not carry over. If you just hop into your account and go to the Account Settings page and select Payees and then "View/Edit" next to the your payee profile, you will be able to update the information."

tonyk2000 · Mar 25, 2019

Joe, can you please clarify this payment partner update in the following aspects. I am _not_ in U.S. and I believe that all non-US accounts, mine included, are/were already served by this payment provider ( Who-Must-Not-Be-Named-here) for a long time, at least 1 year. Not sure about US-based accounts. I indeed received an e-mail reminder to update my payment info, which I promptly did. There were no visible changes as the result. With an exception of I think afternic parking payouts config which I think had an original setup to godaddy check or something legacy (which is irrelevant as I do not park @ afternic anyway). Weren't parking payots the real reason why afternic system asked me to perform an update? In GoDaddy case, I also updated current bankwire setup with no visible changes on "success - you are all set" page. Also I still see some no-more-used GD payee accounts set such as extremely old paper check payee which I used before GD started offering wire payouts. Those details are editable but without any references to a new payment provider.

So:

- Is the current requested payout update applicable to all accounts, or to US-based accounts only?

- If it was updated/refreshed once, a couple of weeks ago in my case, is there anything else I need to worry about?

- As a non-US customer, was I really supposed to update wire payee setup with exactly the same details in the same iframe from current payment provider who already pays me with no issues at all?

- Are we supposed to periodically update the same details with this provider... if so, what for?

- What about legacy GD-served payee accounts? If I elect to start using those again, with or without update, they are still available without any reference to a new payout provider

CC @Joe Styler

Joe Styler · Mar 25, 2019

I'll answer your questions below.

- Is the current requested payout update applicable to all accounts, or to US-based accounts only?

Yes all accounts.

- If it was updated/refreshed once, a couple of weeks ago in my case, is there anything else I need to worry about?

No you should be all set if it was within the past month.

- As a non-US customer, was I really supposed to update wire payee setup with exactly the same details in the same iframe from current payment provider who already pays me with no issues at all?

Possibly. To check for sure email [email protected] for your Afternic account. It depends on a few things. We have multiple ways where payees are set up and some did not reference each other which was part of the changes we have been making. So you may have one payee set up for premium name sales on GoDaddy, another for auctions, another for Afternic, one for parking etc, Even if they are the same payment accounts the time they were set up may vary so that some were being paid by GoDaddy directly and we had your payment info on file in our back end. Now all payments go through the 3rd party so to be safe it is best to update your info, or you can just ask [email protected] to look at the GoDaddy accounts and make sure they are updated correctly now.

- Are we supposed to periodically update the same details with this provider... if so, what for?

No I don't foresee that happening anytime soon. We would email you if there is a change, but there is nothing on the horizon currently.

- What about legacy GD-served payee accounts? If I elect to start using those again, with or without update, they are still available without any reference to a new payout provider

If you want to use them again you need to go update them or add them as a new payment. This is because all your secure info you entered with us originally is encrypted and very secure. Long story short there is no way we are decrypting that info and sending it to a third party on your behalf. It is much safer for you to enter it again on a secure connection to the source where the data is then encrypted on their side.

CC @Joe Styler[/QUOTE]

tonyk2000 · Mar 25, 2019

alcy said:
the way to check it is go to your payee profile, and check the green dots on top.. all four must be green... in my case not all were green.. even though I already edited this profile couple weeks ago.. so maybe some bug or something..

Confirmed. I've seen _exactly_ the same last year. Thought it was isolated case, updated again and forgot. So it appears that there is some bug inside. @Joe Styler - can you clarify this "green dots" issue? In particular, can some of these green dots mystically disappear, or never appear? What - if anything - can the customers do, periodically recheck them? ;-()

Joe Styler · Mar 26, 2019

I dont know what a green dot is. We made a few changes to payments over the last year. As I said above this was in an effort to help streamline and consolidate the various payments we make to be more uniform and quicker overall. We also are working on better sales records for customers in conjunction with this project. It is likely that you had to update payees in a couple places over the last year as we made updates. Those were communicated via email.
Also what may account for some of the payment issues you see are the fact that we didn't pay a payee for a while and when we try and pay it again it fails, at that time we would know it is no longer good. Until we try and pay it we don't know that it worked before and stopped now. So that may come into play as well making it seem like more updates than the couple we asked you to make.

tonyk2000 · Mar 26, 2019

Joe Styler said:
I dont know what a green dot is. We made a few changes

@Joe Styler , in this context green dots are indicators showing that all the parts like 1) address 2) banking details 3) tax forms etc. are all saved correctly... They are on top of "edit existing payee" section. And there are issues with these "dots"

alcy · Mar 26, 2019

@Joe Styler any chance at all you can consider and hopefully forward to your team the feedback I gave above regarding allowing DNS record change to your nameserver (vs txt record edit)... for a temporary switch there for 1-2 days for you to verify our domain ownership?

it is precisely what they do on sedo now... as additional method to verify names.. aside from txt records.

thanks!

Joe Styler · Mar 26, 2019

alcy said:
@Joe Styler any chance at all you can consider and hopefully forward to your team the feedback I gave above regarding allowing DNS record change to your nameserver (vs txt record edit)... for a temporary switch there for 1-2 days for you to verify our domain ownership?

it is precisely what they do on sedo now... as additional method to verify names.. aside from txt records.

thanks!

I will bring it up.

davidc1 · Mar 26, 2019

many things are complicated with godaddy...
I often have my account locked due to problems...

1) they request auth code when domains are locked due to the 60 days policy
2) they lock account when the buyer doesnt transfer the domain.
3) When i approve an offer sometimes I'm waiting for the payment for weeks.
4) the api is not working:
- removing domains once they are sold elsewhere is time consuming, so it's better not to setup bin...
- portfolio sync is impossible

NameSellingcom · Mar 31, 2019

Joe Styler said:
Yes I was wondering how long it would take for people to start asking. We made some changes. We are still working out the kinks, but overall there has been a big improvement.
You DO have to update your payment profile/payee in order to be paid. We did mass email everyone about this a month ago.
Here are some key points - if we can move the domain i.e. it is with GoDaddy it should move in hours not days. Once the domain name moves we also release payment. The name moves to a holding account with GoDaddy. We take care of getting it to the buyer. If the domain is outside GoDaddy we ask you for the auth code and we do the transfer and get it to the buyer.
Once we have the domain we pay you. Again, we can't pay you if you did not update your payee in the last few weeks since we changed things. The payment uses a 3rd party, so actually we pay them and they pay you. That process takes 3-5 business days, that's why we say soon instead of 3 days. It also depends on your bank and the country it is located in. The majority of payments are settled in your account within 3-5 business days. There are still some bugs, but most have been worked out.
So the new system should allow you to do less work and get paid faster.

Glad GoDaddy finally looks after transferring the domain to another registrar for a buyer.
Used to be a nightmare trying to message the buyer back and forth through GoDaddy auctions trying to get the domain transferred to a different registrar.
Most times i ended up having to contact GoDaddy Auctions and having to push my domain to their holding account in order for the buyer to receive the domain and for me to get paid.

Oyeleke Babatunde · Apr 9, 2019

Joe Styler said:
Yes I was wondering how long it would take for people to start asking. We made some changes. We are still working out the kinks, but overall there has been a big improvement.
You DO have to update your payment profile/payee in order to be paid. We did mass email everyone about this a month ago.
Here are some key points - if we can move the domain i.e. it is with GoDaddy it should move in hours not days. Once the domain name moves we also release payment. The name moves to a holding account with GoDaddy. We take care of getting it to the buyer. If the domain is outside GoDaddy we ask you for the auth code and we do the transfer and get it to the buyer.
Once we have the domain we pay you. Again, we can't pay you if you did not update your payee in the last few weeks since we changed things. The payment uses a 3rd party, so actually we pay them and they pay you. That process takes 3-5 business days, that's why we say soon instead of 3 days. It also depends on your bank and the country it is located in. The majority of payments are settled in your account within 3-5 business days. There are still some bugs, but most have been worked out.
So the new system should allow you to do less work and get paid faster.

Joe Styler said:
2 weeks means something is broken. Please pm me the domain if you haven't gotten an answer from your rep and I will have someone check into it. If you haven't updated your payee account on GoDaddy yet (in the past 3-4 weeks) please do that, that is the problem.

Good pm sir

I received a message from afternic.com on 22 march 2019 that my domain- thehotelnow.com has been sold, and they has me to forward the authorization code to them which i did the following day, five days latter, i received another message that my domain has been automatically transfer to the buyer and on my dashboard it was showing that my payment has been scheduled for for 1 April 2019.
When waited till 5th of April without receiving any notifications, i decided to call them to know what happened, they now told me that there is flag on buyer account, and the domain has been remove from my account for more than two week now, pls sir help out with this situation of mine
Thanks
Regard

Wow... GD auctions just got whole lot better!

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