It has happened a few times to me, and normally it is because the domain name is not really available. It is frustrating that their system shows it when it is not, but I think most other registrars also have glitches. In the cases where it has happened for me it either was a reserved .ca word that they did not catch, a domain that showed as regular but in fact was premium and showed that way at other registrars, and one case where somehow their system showed available but was not truly available. Usually they respond within minutes when it is unavailable, sometimes prior to the actual transaction, and your message about the sale, even if it did not go through, will have a brief explanation, at least it did for me.
I agree with those who say it would be pointless to try to sue - lots of cost and very unlikely chance of success. I mean surely some of the drop catches being faster than others, but could you sue a slow one for a lost opportunity? I seriously doubt it.
Even though it is frustrating there are far more available domains than any of us can usefully invest in. I think it is best not to get too attached to any one domain name, and move on to the next opportunity.
Bob
"BEST NOT TO GET TOO ATTACHED" One of the most golden piece of advice. Deserves to be repeated.
Once my first one sells, not being attached will become very easy.
This is one of the best bit's of advice that I see on here regularly "DO NOT GET ATTACHED TO YOUR NAMES"
Had to edit the above - speed typing is not my forte
True that. Deserves to be repeated again.
Sorry to be dramatic.
No you can’t escalate this it is a problem I have had a few times with namecheap ,there were different reasons for this sometimes the name was allready owned by someone a check at Whois verified this to be true another time a registry reserved name was sold to me ,I think the best you can do as what I did was have a long conversation with support over the subject and demand some sort of compensation for your time lost etc .......they upgraded my account for cheaper com though I was allready only a few domain purchases away from getting that so I ended up getting a free domain from them ,they woudnt give me a com but it was still a free name in a different extension ....this happens fairly regularly,my advice is to take it in your stride and move on.
So you did complain and get something. I tried to have a chat with customer care. They are quick but it is hard to get the point through. Left it afterwards.
So you call the store to order a banana and paid. When you come to pick it up the store said there is no more banana and refunded your money.
And you will sue them because they don't have banana for you?
Give me a break! Find something else better to do than just whining and complaining.
I did realize that there are apples and oranges and a zillion other fruits. Or maybe I can go for a banana at a different store. But what if it was the last banana on earth? It will linger on in memory, won't it?
This was 2 years ago. I just chatted once with customer care and left it. I joined Namepros recently. Just remembered this and wanted to know if anybody else has come across this and what they did after that.
Got a similar situation answer from
@Darren C. And 4 out of 5 people have given their opinion to move on.
A question is asked on a forum to know what is out there in the world. It would have been a surprise to all if rather than 4 out of 5 people telling "forget it", if they had come out with stories of how they did wrestle the domain out, and the conversation that follows would have been a different one. (And nobody can tell that this scenario will be impossible)
Sorry if I wasn't detailed on the questions in my first post.
I'm from India. There is a popular phrase "Chaltha hai" here. It signifies "It's ok, it happens." But this attitude is one of the things that differentiates some of our shortcomings as a country as compared to other countries.
If I am the owner of Namecheap, and I have a search system, a shopping cart system, a payment system, I would ensure I don't have the glitches.
And the conversation is not at all about the glitches. What gets my goat is this. I pay 4$ for something which I say, is at least, for sure worth XXX/XXXX$. Now this is a reserved domain. I don't have much of an idea about how reserved domains are released, or can be acquired. Please enlighten me. Coming back, if the registrar didn't have the required checks in place, I really don't think that the customer should be denied the domain. If it costs the registrar a bearable premium to acquire it and give it to the customer while he is taking only 4$, so be it. It is a lesson learnt and future trouble saved and stronger systems built.
This is how my perception of developed economies, developed systems and fair practices is. If the answer of "let it go" is because you think it will be far too much time and money consuming, it somehow doesn't resonate with my justice system.
Well the reason for my lengthy reply is that the domain was India.bid.
Namecheap still shows it available at 4$. I think the same thing will happen that happened 2 years ago. Transaction will go through. But Namecheap won't deliver.
WHOIS shows Reserved
Godaddy says that it can contact owner and try to get it. Godaddy's systems may also be not very thorough.
I haven't had the time to find the appropriate resources to understand Reserved. Can someone direct me to some good content about them?
But India.bid, is something that I would definitely like to own at 4$, as I look at it as an auctions site for a lot of things in India. I would have out my heart into developing it.
Am I being greedy at somebody's expense? Looks like it. I would have completely been ok, if Reserved cannot be given to anyone. Regulations, I respect. But if any registrar manages to take it out of Reserved and get a premium for it, I would be annoyed at the least, if not livid. Its like I won the lottery but they didn't give me the jackpot because they hadn't collected enough money.
I am not doing anything yet to Namecheap about it, because there are thousands of apples and oranges.
Really sorry for the long post. Never mean to offend anyone. Just putting my heart out. Please do tell me if I am going wrong in my thoughts.
Thanks again.
