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I am seeking help from fellow investors on a serious issue I have come across.
About 3 weeks back I had 2 consecutive sales through Afternic network. Their email read that the domains sold via Afternic Fast Transfer DLS and it had mentioned that nothing is to be done from my end for the moment and the payment shall be processed in a few days.
After a wait of more than 7 days, I realised that the domains are still in my account and haven't got transferred to the buyer. When I wrote to [email protected], I got a reply that:
"The transfer failed as the domain is too young, Creation Date: 2018-10-10. We will be able to complete the transfer on 12/10/2018. We will reach out for the auth code at that time."
Upon receiving this email, I even wrote back that I am fine if Afternic needs me to make a push right away. But I did not hear back from them on this.
As per the above email, I have been waiting all these days in the hope that Afternic would automatically process the transfer by 10th December 2018 upon completion of 60 days.
Yesterday, on 20th November, I receive an email from Afternic which reads:
"Unfortunately the buyer was flagged for fraud and we are cancelling this sale. I apologize for the inconvenience. "
I received the same email of sale cancellation for each of the 2 domains that were pending transfers. For all this while, I was in touch with one of my buyers through email. My buyer mailed me that he too received an email from Afternic that reads:
"It has come to our attention that the seller of <Domain Name> will not be able to complete the transaction as agreed. At this time we have taken action against the seller and have issued a refund for the purchase of this domain."
I tried to login into my Afternic account and stumbled upon this message:
"Your account has been suspended. Please contact customer service."
Upon contacting customer service, they suggest me to write to [email protected] to inquire about the issue. Upon writing to them, I received their response that:
''Your account was flagged for suspicious activity and we were forced to close down your account."
In this whole picture, I really could not figure out what kind of suspicious activity has been detected on my account. I hold those 2 domains which sold and I am willingly ready to transfer it wherever required, as I am not even backing out of any sale agreement nor have I sold the 2 domains outside the Afternic network.
I have even messaged @Joe Styler about my account suspension. I am awaiting his reply and I believe he would help me out through reinstating my Afternic account.
Can anybody guide if I have missed out something that has somehow violated Afternic TOS in any way, as I believe I would not get into any such activity in any way. I hold more than 400 domains at Afternic and being a full-time domain investor this is my bread-and-better which I would never mess up with.
Any guidance or help would be much appreciated.
About 3 weeks back I had 2 consecutive sales through Afternic network. Their email read that the domains sold via Afternic Fast Transfer DLS and it had mentioned that nothing is to be done from my end for the moment and the payment shall be processed in a few days.
After a wait of more than 7 days, I realised that the domains are still in my account and haven't got transferred to the buyer. When I wrote to [email protected], I got a reply that:
"The transfer failed as the domain is too young, Creation Date: 2018-10-10. We will be able to complete the transfer on 12/10/2018. We will reach out for the auth code at that time."
Upon receiving this email, I even wrote back that I am fine if Afternic needs me to make a push right away. But I did not hear back from them on this.
As per the above email, I have been waiting all these days in the hope that Afternic would automatically process the transfer by 10th December 2018 upon completion of 60 days.
Yesterday, on 20th November, I receive an email from Afternic which reads:
"Unfortunately the buyer was flagged for fraud and we are cancelling this sale. I apologize for the inconvenience. "
I received the same email of sale cancellation for each of the 2 domains that were pending transfers. For all this while, I was in touch with one of my buyers through email. My buyer mailed me that he too received an email from Afternic that reads:
"It has come to our attention that the seller of <Domain Name> will not be able to complete the transaction as agreed. At this time we have taken action against the seller and have issued a refund for the purchase of this domain."
I tried to login into my Afternic account and stumbled upon this message:
"Your account has been suspended. Please contact customer service."
Upon contacting customer service, they suggest me to write to [email protected] to inquire about the issue. Upon writing to them, I received their response that:
''Your account was flagged for suspicious activity and we were forced to close down your account."
In this whole picture, I really could not figure out what kind of suspicious activity has been detected on my account. I hold those 2 domains which sold and I am willingly ready to transfer it wherever required, as I am not even backing out of any sale agreement nor have I sold the 2 domains outside the Afternic network.
I have even messaged @Joe Styler about my account suspension. I am awaiting his reply and I believe he would help me out through reinstating my Afternic account.
Can anybody guide if I have missed out something that has somehow violated Afternic TOS in any way, as I believe I would not get into any such activity in any way. I hold more than 400 domains at Afternic and being a full-time domain investor this is my bread-and-better which I would never mess up with.
Any guidance or help would be much appreciated.
