Namejet not paying for domains sold

Bram C. · Jan 24, 2019

I have been a NJ seller for a long time now (a couple of years I think) and my experience with them was good until Laurie, Director of Business services, retired. She was always my go to person and delivered an awesome customer experience. The current "helpdesk" in my opinion sucks. This is my latest experience (in detail):

At the end of October 2018 I submitted a list of domains for sale (for the month of November 2018). The list got accepted and my domains went live at the beginning of November 2018.

I sold a total of 6 domains from my submitted list but realized that one of those sold domains was no longer in my possession at the time of the sale so I contacted Namejet immediately at the time of the sale, apologized and asked them to kindly refund the buyer for that specific purchase as I no longer owned the domain.

2 days later Namejet finally replied with:

From: NameJet Business Services <[email protected]>
Date: 22-Nov-18 1:33:54 AM

Hello

We can cancel this auction and refund the customer, however please be sure that you are verifying all your domains when you submit them to be scheduled as these situations creates a terrible customer experience that as far as they are concerned, reflects solely on NameJet.

Regards,

Nick

-----
So i thought all was settled. Around 1 month later, on the 20th of December, 4 days after Namejet should have paid me (for the 5 domains that were sold and transferred to the enom holding account in November and then transferred to the buyers), i sent an email to the accountant department asking them why I still did not receive payment. This is what they replied:

Bram,

The name namedomainname.com (redacted) has not been transferred over and that puts an automatic hold on your payout. What is the status of getting that name transferred?

----

Basically they put my payment on hold because that one domain, which i contacted Namejet about on the 20th of November (the one they should have refunded the buyer for (but likely forgot)) was still not transferred to them. Obviously I can't transfer it to them if i no longer own it so i replied to their email and I said:

Sent: Thursday, December 20, 2018 5:13 PM
Subject: RE: NameJet November 2018 Sales Report

Hello Eric,

I contacted Namejet a month ago regarding that name. I told them it was a mistake on my part, since it was no longer in my possession, apologized and asked Namejet to refund the buyer. They replied me that they would do a refund .

Best regards,

Bram

----
Eric then answered me and said:

Bram,

I have forwarded your email to Business Services and Jonathan to get this issue resolved. I suggest you reach back out to them as well because there is nothing I can do to resolve this.

Best regards
-----
So i decided of course to make sure I would contact them as well and I wrote the following to NJ business services and Jonathan in CC:

On 21-Dec-18 6:20:58 PM, I wrote:

Hello Nick,

A month ago I reached out to you regarding the domain name namedomainname.com (redacted) which was (around that time) sold by me through Namejet. I requested in that email to refund the buyer since the domain name was no longer in my possession. You replied to that email and said that you would cancel the auction and refund the buyer but it seems that my payout for the month of November (5 domains sold and all transferred to enom a while ago) is on hold because of this one domain which I couldn't transfer.
Can you unlock payment please?

Happy holidays,

Bram

--------
One week later I still got no reply so i figured I would try another email to NJ business services and Jonathan and wrote:

On 28-Dec-18 1:50:06 PM, I wrote:

Hello,

Is there any update on this? Payment for my domains sold and transferred to the NJ/enom holding account (November listing) has still not been received.

The following domains were sold and successfully transferred over a month ago:
xxx.com 11/12/2018 $73
xxxx.com 11/18/2018 $69
xxxx.com 11/21/2018 $93
xxxx.com 11/23/2018 $72
xxxx.com 11/25/2018 $69
TOTAL AMOUNT $ 376

As mentioned before (see emails below), the only domain that was not transferred was "namedomainname.com (redacted) " as it was no longer in my possession at the time of the sale due to a mistake on my part. I contacted Nick from Namejet Businesses Services 5 weeks ago about this issue and he said he would cancel that particular auction and refund the buyer. But for some reason this caused a payment lock on the domains I did sell (and transfer) and now payment isn't going through.

Please assist,

Best regards,

Bram.

-----
But again.. I received no more answers on their part.... So fast forward to the 18th of january 2019 (3 weeks after my previous email and getting zero responses) I sent my last email to them, which up to this day ,still hasnt been responded to... This is what I wrote:

Hello,

Payment for my 5 domains sold (and transferred) for the month of November 2018 has still not been received. We are now the 18th of January (2 months later). Can you please provide me with an update as my last 2 emails did not even get a reply (see emails below) . I would kindly ask to receive my payment asap (or alternatively receive my transferred domains back).

Thanks,

Bram.

-----
I tried to call NJ support a few times as well but always got the automated message that phone support is not available right now (regardless of the fact that i called within their business hours).

To summarize everything: i sold 6 domains, one of those domains they had to refund the buyer since it was no longer in my possession at the time of the sale (not a high profile domain, it was a $69 sale), but the other 5 were sold + transferred + given to the buyers. The only person who didn't get what is owed for those 5 sold domains is me. And NJ has been ignoring my emails for many weeks now. I lost those 5 domains and received no payment for them whatsoever. The way I see it they have 2 choices: pay me for my 5 domains sold or give me my 5 domains back.

@NameJetGM any replies to this?

Dominic Belley · Jan 31, 2019

Its funny I read this message today.

In the past, I was dealing with Laurie Krick. It was so easy and fast. I was submitting domains for auction, I was getting a reply from her immediately and the next day it was up.

That kind of experience seems to be long gone.

I submitted domains on the 28th and I did not get a reply yet and my names are not up.
I was just thinking : "Namejet really sucks now that Laurie left " ... and I see your message.

IMEZI · Jan 31, 2019

thank you for share this experience... i'm going to pending my plan for selling my domains on NJ

Bram C. · Jan 31, 2019

The fact that @NameJetGM doesn't reply here either speaks volumes too. I still didn't receive payment btw.

xynames · Jan 31, 2019

Not to side with NameJet but this matter is still open all you’re complaining about at this point is that they haven’t responded yet.

If in fact they do not pay you for your sold domains or state definitively that they will not pay, then your thread title would be apposite.

Bram C. · Jan 31, 2019

xynames said:
Not to side with NameJet but this matter is still open all you’re complaining about at this point is that they haven’t responded yet.

If in fact they do not pay you for your sold domains or state definitively that they will not pay, then your thread title would be apposite.

Nothing wrong with my thread title: it says "Namejet not paying for domains sold." So far they haven't been paying for these sold domains. Payment was due on the 16th of December, 2018. We are almost February 2019 now. So the title is correct. When(if) that changes I'll update the thread to say I received payment.

Btw, you say "If in fact they do not pay you for your sold domains.....then your thread title would be apposite."
What would be an "appropriate time frame" to conclude that they don't pay? 1 month? (already passed btw), 2 months? 3 months? 1 year? What if they ignore me forever?

wwwweb · Jan 31, 2019

Domainers give these companies way to much power, over large commissions, and begging for payouts, your not asking to much here, simple request. It shouldn't have to be this hard.

Nothing surprises me about namejet though, it only really needs it's top 25 buyers to operate. Everyone else is a bidding stepping stone.

creataweb · Jan 31, 2019

I hope you will not be using NameJet anymore after this debacle. And hopefully you get paid.

Kate · Jan 31, 2019

Bram C. said:
The fact that @NameJetGM doesn't reply here either speaks volumes too. I still didn't receive payment btw.

I doubt he is still around here on a regular basis.

xynames · Feb 1, 2019

Let me explain then, what should have been obvious without anyone's saying, to creataweb, OP, and others:

We have a gang of threads on here from people who complain Mightily, I mean really make a big stink out of it, that they paid for a domain, whether through straight purchase or auction, and nothing was delivered. So at the other end of this thread's complaint, is some guy who got stiffed in that regards. That guy is not getting his domain, ever. Whereas OP, will eventually get paid for his other domains that he sold, he's just complaining that NameJet is being slow with response.

Which is why when all this OP is complaining about is lack of speedy response, I am sympathetic, but also mindful of the issue that he has caused for someone else.

Domainstore · Feb 1, 2019

Bram C. said:
I have been a NJ seller for a long time now (a couple of years I think) and my experience with them was good until Laurie, Director of Business services, retired. She was always my go to person and delivered an awesome customer experience. The current "helpdesk" in my opinion sucks. This is my latest experience (in detail):

At the end of October 2018 I submitted a list of domains for sale (for the month of November 2018). The list got accepted and my domains went live at the beginning of November 2018.

I sold a total of 6 domains from my submitted list but realized that one of those sold domains was no longer in my possession at the time of the sale so I contacted Namejet immediately at the time of the sale, apologized and asked them to kindly refund the buyer for that specific purchase as I no longer owned the domain.

2 days later Namejet finally replied with:

From: NameJet Business Services <[email protected]>
Date: 22-Nov-18 1:33:54 AM

Hello

We can cancel this auction and refund the customer, however please be sure that you are verifying all your domains when you submit them to be scheduled as these situations creates a terrible customer experience that as far as they are concerned, reflects solely on NameJet.

Regards,

Nick

-----
So i thought all was settled. Around 1 month later, on the 20th of December, 4 days after Namejet should have paid me (for the 5 domains that were sold and transferred to the enom holding account in November and then transferred to the buyers), i sent an email to the accountant department asking them why I still did not receive payment. This is what they replied:

Bram,

The name namedomainname.com (redacted) has not been transferred over and that puts an automatic hold on your payout. What is the status of getting that name transferred?

----

Basically they put my payment on hold because that one domain, which i contacted Namejet about on the 20th of November (the one they should have refunded the buyer for (but likely forgot)) was still not transferred to them. Obviously I can't transfer it to them if i no longer own it so i replied to their email and I said:

Sent: Thursday, December 20, 2018 5:13 PM
Subject: RE: NameJet November 2018 Sales Report

Hello Eric,

I contacted Namejet a month ago regarding that name. I told them it was a mistake on my part, since it was no longer in my possession, apologized and asked Namejet to refund the buyer. They replied me that they would do a refund .

Best regards,

Bram

----
Eric then answered me and said:

Bram,

I have forwarded your email to Business Services and Jonathan to get this issue resolved. I suggest you reach back out to them as well because there is nothing I can do to resolve this.

Best regards
-----
So i decided of course to make sure I would contact them as well and I wrote the following to NJ business services and Jonathan in CC:

On 21-Dec-18 6:20:58 PM, I wrote:

Hello Nick,

A month ago I reached out to you regarding the domain name namedomainname.com (redacted) which was (around that time) sold by me through Namejet. I requested in that email to refund the buyer since the domain name was no longer in my possession. You replied to that email and said that you would cancel the auction and refund the buyer but it seems that my payout for the month of November (5 domains sold and all transferred to enom a while ago) is on hold because of this one domain which I couldn't transfer.
Can you unlock payment please?

Happy holidays,

Bram

--------
One week later I still got no reply so i figured I would try another email to NJ business services and Jonathan and wrote:

On 28-Dec-18 1:50:06 PM, I wrote:

Hello,

Is there any update on this? Payment for my domains sold and transferred to the NJ/enom holding account (November listing) has still not been received.

The following domains were sold and successfully transferred over a month ago:
xxx.com 11/12/2018 $73
xxxx.com 11/18/2018 $69
xxxx.com 11/21/2018 $93
xxxx.com 11/23/2018 $72
xxxx.com 11/25/2018 $69
TOTAL AMOUNT $ 376

As mentioned before (see emails below), the only domain that was not transferred was "namedomainname.com (redacted) " as it was no longer in my possession at the time of the sale due to a mistake on my part. I contacted Nick from Namejet Businesses Services 5 weeks ago about this issue and he said he would cancel that particular auction and refund the buyer. But for some reason this caused a payment lock on the domains I did sell (and transfer) and now payment isn't going through.

Please assist,

Best regards,

Bram.

-----
But again.. I received no more answers on their part.... So fast forward to the 18th of january 2019 (3 weeks after my previous email and getting zero responses) I sent my last email to them, which up to this day ,still hasnt been responded to... This is what I wrote:

Hello,

Payment for my 5 domains sold (and transferred) for the month of November 2018 has still not been received. We are now the 18th of January (2 months later). Can you please provide me with an update as my last 2 emails did not even get a reply (see emails below) . I would kindly ask to receive my payment asap (or alternatively receive my transferred domains back).

Thanks,

Bram.

-----
I tried to call NJ support a few times as well but always got the automated message that phone support is not available right now (regardless of the fact that i called within their business hours).

To summarize everything: i sold 6 domains, one of those domains they had to refund the buyer since it was no longer in my possession at the time of the sale (not a high profile domain, it was a $69 sale), but the other 5 were sold + transferred + given to the buyers. The only person who didn't get what is owed for those 5 sold domains is me. And NJ has been ignoring my emails for many weeks now. I lost those 5 domains and received no payment for them whatsoever. The way I see it they have 2 choices: pay me for my 5 domains sold or give me my 5 domains back.

@NameJetGM any replies to this?

Hello.
Last two years I baught some domains everything went well. (considering)
A certain "Yssa" seemed very helpfull.
But when you have to sell things of course it's about money coming in, and that's another thing of course.

QUESTION =>
I wonder what happens if you really have 2nd minds on a won auction. Do they really close your account if you withdraw for 1 of many auctions ?

Bram C. · Feb 1, 2019

xynames said:
Let me explain then, what should have been obvious without anyone's saying, to creataweb, OP, and others:

We have a gang of threads on here from people who complain Mightily, I mean really make a big stink out of it, that they paid for a domain, whether through straight purchase or auction, and nothing was delivered. So at the other end of this thread's complaint, is some guy who got stiffed in that regards. That guy is not getting his domain, ever. Whereas OP, will eventually get paid for his other domains that he sold, he's just complaining that NameJet is being slow with response.

Which is why when all this OP is complaining about is lack of speedy response, I am sympathetic, but also mindful of the issue that he has caused for someone else.

Let me explain to you then. This thread isn't about namejet being "slow" in their response. It's about them not paying me (I've been waiting 6 weeks for payment now).
And yes I realize that one person didn't get the domain that he/she paid for, and I'm sorry for that, but at least he/she got a refund. I lost 5 domains and got nothing. I have many times in the past purchased domains on marketplaces where I paid for the domain and later got a refund, it's not an ideal situation but it happens to everyone once in a while. Everyone can make a mistake. I'm sure if I would ask 100 people here if they ever forgot to delete a sold (or expired) domain from of their portfolio that a lot of people would answer "yes". But NJ is not making a mistake here: If they would by accident forget to pay me, apologize for it and pay me later I would be perfectly fine. But they are not paying me and ignoring me when I ask for payment. Big difference.

Bram C. · Feb 1, 2019

xynames said:
Which is why when all this OP is complaining about is lack of speedy response.

Also let me ask you this @xynames : If you had a client that you regularly conduct business with, a client you trust, and one day you sell 5 domains to that client. You transfer the domains to that client (since that is how you always did it with that client in the past) and 6 weeks later you still aren't paid by them and they are ignoring any attempt of you at contacting them; would you then also say "the only problem here is a lack of speedy response" ?
Give me a break.

4better · Feb 1, 2019

It's always very unprofessional for me if a company ignores one's messages for whatever reason. Not replying for quite a long time is simply an agonizing experience for the one who expects a courtesy response. Few days of delayed response might be understandable but several weeks of that is somewhat unforgivable. Professional courtesy counts in every aspect of the business. Nobody in this world likes to be ignored. Who does? Remember what your mother taught you, to treat everyone the way you want to be treated....

OmarVG · Feb 1, 2019

Bram C. said:
From: NameJet Business Services <[email protected]>
Date: 22-Nov-18 1:33:54 AM

Hello

We can cancel this auction and refund the customer, however please be sure that you are verifying all your domains when you submit them to be scheduled as these situations creates a terrible customer experience that as far as they are concerned, reflects solely on NameJet.

Regards,

Nick

BE AWARE, there is NO Nick employee in Namejet, the person who reply you back is jonathan tenenbaum (the ''manager'' of namejet). Why Iam so sure about this, because I got a reply from ''Nick'' last year and I wrote a nasty come back email and then I finnally got a reply from THE SAME EMAIL ADDRESS (<[email protected]>) but this time signed with the name jonathan.

I stated from several posts here that jonathan tenenbaum is a Shady, DISHONEST AND shill bidder head leader. @NameJetGM DO NOT LIST DOMAINS FOR AUCTION ON NAMEJET UNTIL JONATHAN TENENBAUM GOT FIRED!!!

In fact jonathan tenenbaum is so pissed off with me thanks to the Nasty come back email that I sent to him, that he started an Intense Harrasment to ALL My Domains that were parked in certain parking company, jonathan tenenbaum started to click ALL My Domains on a daily basis from 2 different IP Addresses, one from the USA and other from Ámsterdam, the day after I sent that email I noticed a weird Visits on ALL my domains in my parking Reports, so I changed the name servers from ALL my domains to a different name servers so this FREAK named jonathan tenenbaum stop his massive type-in visits as ''revenge'' according to his DUMB mindset ahahahahahahahahaha!

EJS · Feb 1, 2019

OmarVG said:
BE AWARE, there is NO Nick employee in Namejet, the person who reply you back is jonathan tenenbaum (the ''manager'' of namejet). Why Iam so sure about this, because I got a reply from ''Nick'' last year and I wrote a nasty come back email and then I finnally got a reply from THE SAME EMAIL ADDRESS (<[email protected]>) but this time signed with the name jonathan.

I actually met Nick at NamesCon earlier this week. He was at the NameJet booth with Scott and/or Jonathan throughout the conference.

I have nothing to add about anything else in this thread though.

offthehandle · Feb 2, 2019

After dodging a serious and huge scandal and debacle, why would anyone expect them to respond here on NP’s?

https://www.namepros.com/threads/bidding-on-your-own-names-at-namejet.1030874/

OmarVG · Feb 3, 2019

Bram C. said:
It's about them not paying me (I've been waiting 6 weeks for payment now).

@Bram C. if you dont get your payment or you dont get your domains back, you should do this in order to get your money back or your domains ASAP:

1- Contact Web.com (owners of namejet). Send an email to: [email protected] and [email protected] I sent an email to admin domain, and I got a reply the same day, but with the answer I did not expect from them, they did not resolve my petition, but I think your problem with the lack of payment would get a positive solution to you. I recoment to send an email to abuse email because Web.com need to be informed about the negative and terrible attitude from jonathan tenenbaum (''manager'' of namejet) hopefully he gets fired this year.

2- If you dont get your payment or your domains back, you should sue jonathan tenenbaum for FRAUD and SCAM. If you live in the USA, you are protected by the laws of your country. As US citizen you Will get the attention of many lawyers because you Will win your case easy and namejet could be out of business if this frauds continue with other customers.

3- Travel to Jacksonville Florida where the namejet offices are located to talk in person with jonathan tenenbaum. I dont think this Will help, because jonathan Will refuse to talk with you face to face, he is a coward with lack of proffessionalism and ethics in business.

BrandEntrance.com · Feb 17, 2019

Kate said:
I doubt he is still around here on a regular basis.

On a beach somewhere?

johnn · Feb 17, 2019

Contact Eric. I get paid every month on the 15th
[email protected]

Bram C. · Feb 17, 2019

johnn said:
Contact Eric. I get paid every month on the 15th
[email protected]

I contacted Eric a long time ago already, he was the one that said (see original post also):

"Bram,

I have forwarded your email to Business Services and Jonathan to get this issue resolved. I suggest you reach back out to them as well because there is nothing I can do to resolve this.

Best regards"

That was on the 20th of December 2018. Namejet didn't bother to reply to any of my emails since then. I just checked my bank account and Namejet still did not pay me. I will wait 2 more days to see if I will finally get my payment ( so far it's 2 months overdue) but if the money owed doesn't arrive I will use other channels (Better Business Bureau comes to mind). Because taking my domains and not paying for them is basically theft.

bynps · Feb 17, 2019

Bram C. said:
I contacted Eric a long time ago already, he was the one that said (see original post also):

"Bram,

I have forwarded your email to Business Services and Jonathan to get this issue resolved. I suggest you reach back out to them as well because there is nothing I can do to resolve this.

Best regards"

That was on the 20th of December 2018. Namejet didn't bother to reply to any of my emails since then. I just checked my bank account and Namejet still did not pay me. I will wait 2 more days to see if I will finally get my payment ( so far it's 2 months overdue) but if the money owed doesn't arrive I will use other channels (Better Business Bureau comes to mind). Because taking my domains and not paying for them is basically theft.

Same here, but I wired NameJet $ and didn't get my domains yet..

bynps · Feb 17, 2019

https://www.namepros.com/threads/namejet-incommunicado.1123448/

spikedo · Feb 17, 2019

NameJet
12808 Gran Bay Parkway West
Jacksonville, FL 32258
United States
Phone: 425-974-4687

On their home page, there is a BBB logo with link. You can file a case and I'd bet they'd respond to that. Just an idea...

OmarVG · Feb 18, 2019

@Bram C. give us your latest Update, did you get paid??

If not, its time to take Action!!! @NameJetGM wont do anything for you in the next months, jonathan tenenbaum is laughing at you right Now!

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