Undeveloped.com Experience

legendarynames said:

I can fairly accurately tell when a purchase won't go through based on the buyer's country of origin, email and chat conversation (if any), so I don't get frustrated when a payment doesn't happen because well, it wasn't a sale to begin with.

For some obvious dead bidders, I'd prefer the ability to end the transaction abruptly and move on, and spare Undeveloped from chasing the buyer. In most cases, however, it's fine to let them to their job.

That said, one little thing that really could help identifying serious buyers is putting an optional "Company" field in the contact form. Since it's optional, it won't scare buyers away, but it makes a huge difference when you know you're dealing with someone not afraid of identifying himself.

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This suggestion has been made in the past and so far as of yet not implemented. I agree it's a good idea.

joro001 said:

I'm the wrong person to ask, i'm having non payers waste my time so feel it doesn't help.
Each to their own and undeveloped are clear they won't change it anyway so it's a wasted discussion.
I'm out of this.

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they go by # requests they get for a feature or modification or whatnot.. like most companies...

I do not expect them to do everything I tell them... but for now I am happy client. I mean when you look at some other places.. that don't even bother to come to np to talk.. this level of support is just nextlevel.

alcy said:

they go by # requests they get for a feature or modification or whatnot.. like most companies...

I do not expect them to do everything I tell them... but for now I am happy client. I mean when you look at some other places.. that don't even bother to come to np to talk.. this level of support is just nextlevel.

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Great glad you're happy.
I have nothing more to add.

Undeveloped said:

It's clear we can't have both.

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Actually you can.

Don't build barriers for buyers to bid, you're right in this; but just set a bold red reminder next to BIN and Make Offer buttons: "hitting BIN and reaching price agreement with the seller are both binding, you are expected to pay in full or 10% non-refundable deposit in 1 hour (in case of BIN) or 24 hours (in case of reaching price agreement with the seller), otherwise the sale is cancelled." Something like this...

On a different topic...

Can you please fix UI a bit? Currently the navigation within "my portfolio" is not too handy, the pagination switcher is only at the bottom of the page, and the action buttons and menu like "edit", "delete" etc. are only at the top, and while i'm in the middle of the page i need to scroll manually to the top or bottom, and for 250 line page it could be frustrating. So maybe you could duplicate the pagination at the top, and action buttons at the bottom, and also make for example nice scroll arrows at the side, just like it's here at NP?

Thank you

UmerK said:

Thanks for writing it out here, I think that's an interesting perspective you have of things.

One thing I don't understand is how could a seller potential deal outside your market or your procedures when Undeveloped could be the part of conversation as well? That would mean that Undeveloped's escrow team would oversight the process and any seller that breaches such a condition could be banned from marketplace.

Another thing that could work would be have a mandatory message box when someone makes an offer, from my experience anybody who is looking forward to buying a name and not wasting time would put his effort and string a sentence together. Surprisingly the unpaid customer did not write a single message or replied to the long texts I had sent through chat box.

Lastly, once an agreement is reached could the system not be built for buyer to be proceeded to buy it now page with the price that has been agreed and would require buyer to checkout for certain period lets say 24 hours? Don't know how much effort would this take but this would certainly solve all problems.

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Hi Umer,

Since messages are real-time and free-form based, even when an escrow agent is involved, damage can be done in the hours we're not tracking a specific transaction actively.

A lot of enterprise buyers would require more time than 24 hours. They need to receive and invoice, the invoice has to be approved by the finance department etc. So cutting it short would again lead to less total sales for our sellers.

Since the portfolio liquidity of all sellers is extremely low, each sale will, in the end, result in additional profit for you.

So not wanting to wait for a week or two for example for a buyer to pay, will definitely lead into less successful sales in an already illiquid business.

Let's say you have a portfolio of 100 domains and sell 2 each quarter. If one of the two buyers needs extra time or for whatever reason is slower with paying and lose 1 of the 2 sales, you just lost 50% of your revenue by demanding an instant payment in a market where that's simply not always possible.

That's why I asked the question earlier, do we want the maximum possible revenue or the least possible fake offers? This doesn't mean that we won't change anything in the future. Of course we will to keep sanitizing our market but I won't make a rash decision based on some sellers that are impatient (not referring to you by the way) and more vocal than others.

Kind regards,
Reza

wizard said:

I have far more than one non payer and one canceled sale !

I have 9 cancelled sales at the moment

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Feel free to send me an overview since I'm not seeing 9 canceled sales in your account.

golan said:

On a different topic...

Can you please fix UI a bit? Currently the navigation within "my portfolio" is not too handy, the pagination switcher is only at the bottom of the page, and the action buttons and menu like "edit", "delete" etc. are only at the top, and while i'm in the middle of the page i need to scroll manually to the top or bottom, and for 250 line page it could be frustrating. So maybe you could duplicate the pagination at the top, and action buttons at the bottom, and also make for example nice scroll arrows at the side, just like it's here at NP?

Thank you

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Hi Golan,

I've made a note of your feedback, thank you!

Kind regards,

Reza

edited. thanks

hui2000 said:

Have the same issue with one of my names that i received an offer on and after accepting no payment, maybe you could help me look into it.

Thanks

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Hi Hui,

Your transaction was initiated a week ago. Give the transaction some time or relist it if you prefer that.

Kind regards,

Reza

Undeveloped said:

Hi Hui,

Your transaction was initiated a week ago. Give the transaction some time or relist it if you prefer that.

Kind regards,

Reza

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did u like my idea for little link of buyer info like i showed in sedo pic...

couple others mentioned theyd like to know bit who they selling to...ty

Quick note:

We know from which countries most fake offers are placed. We'll further analyze our data and enable a suggestion from a seller here (thanks for the tip!) to see if that helps to decrease the number of fake offers.

A captcha will be added to the offer box for all offers placed from countries that are flagged by us. We'll monitor the conversion rates and if they don't decrease but the number of fake offers do, we'll keep the captcha in place for those countries.

Also, the option for buyers to submit their company name will be implemented sooner than initially planned.

alcy said:

did u like my idea for little link of buyer info like i showed in sedo pic...

couple others mentioned theyd like to know bit who they selling to...ty

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I love it! Just keep in mind that our current product roadmap already will take at least 2 years of development. So there are many items and improvements still on the horizon and since resources at all companies are scarce we have to prioritize on impact.

I've made a note of this request (as I do always) and sooner or later you might see the feature in action at Undeveloped .

Undeveloped said:

Quick note:

We know from which countries most fake offers are placed. We'll further analyze our data and enable a suggestion from a seller here (thanks for the tip!) to see if that helps to decrease the number of fake offers.

A captcha will be added to the offer box for all offers placed from countries that are flagged by us. We'll monitor the conversion rates and if they don't decrease but the number of fake offers do, we'll keep the captcha in place for those countries.

Also, the option for buyers to submit their company name will be implemented sooner than initially planned.

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plz make captcha optional in settings...for all people and all countries... i leave some landers and companies strictly to avoid stupid endless google captcha picture puzzles... which kill leads for sure... and ill be sure to leave u too if captcha isnt 100% optional.. regardless of risk countries etc... as far as deal breakers go...thats near top for me... captchas make me extremely nervous....ty

alcy said:

plz make captcha optional in settings...for all people and all countries... i leave some landers and companies strictly to avoid stupid endless google captcha picture puzzles... which kill leads for sure... and ill be sure to leave u too if captcha isnt 100% optional.. regardless of risk countries etc... as far as deal breakers go...thats near top for me... captchas make me extremely nervous....ty

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How about SMS confirmation for some countries, rather than captchas?

At least SMS helps confirming identity somehow.

alcy said:

i leave some landers and companies strictly to avoid stupid endless google captcha picture puzzles...

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Good point. But it doesn't have to be google captcha, just any onsite script, like 4+5, or turn all flowers one direction...

QUOTE="golan, post: 7019179, member: 188805"]Good point. But it doesn't have to be google captcha, just any onsite script, like 4+5, or turn all flowers one direction...[/QUOTE]

true.. i dont know which they planned
but for any captcha.. it takes 5 mins to make it optional in seting... like on parking crew... i stopped using bodis...abovecom..etc cause of google captchas...when tested, its screens upon screens of trafic lights and frontstore square puzzles even i got tired doing..so u can imagine buyers just trying send the damn form ..

i will leave any company that forces captchas on clients.. or make my own lander if they all do..

i receive five offers from five different countries for a domain. but always non payer buyer.

yesterday received one, i countered and buyer accepted within second. but still not paid yet.Lol

@Undeveloped Thank you for another smooth transaction.
Funds received!! Just in time for my wife to spend it.
Laszlo is very professional and goes above and beyond to keep you in the loop from beginning to end.
Keep up the good work....

Undeveloped said:

Hi,

Thanks for sharing your feedback. The current flow is the highest yielding flow, designed to get the maximum revenue in for you. I understand fake bidders are annoying but I think it's more important to get in maximum revenue rather than minimum fake offers.

Regardless, if other sellers can get involved and vote on the following we'll make something happen:

1: Would you like to cancel a sale completely? So no payment can be collected anymore as the transaction is entirely canceled.

or 2: Would you like to have the option to relist a domain that's under "agreement reached", while keeping the transaction still active?

Kind regards,
Reza

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second option is better. This way we got the exact buyer.

legendarynames said:

How about SMS confirmation for some countries, rather than captchas?

At least SMS helps confirming identity somehow.

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I vote for a sms feature

I vote for whatever extra security features undeveloped or clients decided on.. as long as each of them is fully optional with checkbox in settings

and undelveoped keeping possibility to set whatever they see fit as ON.. by default...

Undeveloped said:

That's why I asked the question earlier, do we want the maximum possible revenue or the least possible fake offers?

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Max revenue, please. Always.

I just joined and I am testing undeveloped.com with just a couple of domains and I do like the look and design of their platform but I am surprised that I was able to join and list domains without any verification of any kind, no email verification, no SMS verification or 2 factor auth.

This seems like a recipe for fraud.

@Undeveloped Any plans to change this?

Thanks

I think undeveloped should develop the mechanism of removing domains after 20-30 days of domain expiration listed by previous owner so that we do not have to ask your support team every time for adding our domains. This will also save valuable time for your team.


Regards
Sheraz