Dynadot

warning WARNING PHEENIX.COM STOLE DOMAINS FROM USERS!DON NOT USE FOR CATCH DOMAINS!

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Because Pheenix . com is a warehousing & other ilegal activities do not use Pheenix for backorders or registred domain names
Today 13.11.2018 was stolen a domain from my account by @pheenix himself , pushed out form my account without any authorization
The domain is a LLL .co that i pay , was in my account start from 8 november 2018
Open tickets , no answer also try to call , all phone numbers are disconected
I write to ICANN & they say for .co must complain to cointernet.co & i do that
Also write to Tan Tran on Linkedin
Encirca basic will manage the domain names from your Pheenix account but Encirca is also a poor and untrusted registrar . Start from last year not recived any email for confirmation
This is a fraud of both companies special Pheenix.com
so STOP USE PHEENIX ! NO LONGER AVAILABLE
 
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The views expressed on this page by users and staff are their own, not those of NamePros.
I don't defend Pheenix...
I just said my opinion.

Stop panic and contact Pheenix including PM at Linkedin... until you receive your refund.
OR PayPal complaint as secondary option.


And don't backorder .CO domains anymore!
 
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I don't defend Pheenix...
I just said my opinion.

Stop panic and contact Pheenix including PM at Linkedin... until you receive your refund.
OR PayPal complaint as secondary option.


And don't backorder .CO domains anymore!
What you don't understand ?
Domains was stolen from my account & will be no refund
Do you understand that custom services not work
Do you understand i have 3 tickets open since over a week and no answer
Do you understand that are my money involved not yours
Do you understand that never send a PM via Linkedin ( where come that )
They put on auction other domains that not registred on them
Dont put on backorder any domain extension because you lose money & the domain
..& i am not panic at all
 
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These premiums were never owned by you DE JURE.
 
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These premiums were never owned by you DE JURE.
You talk non sense , even you say not intersting .co extension not even for free , now suddenly you are intersting
You & other will see that Pheenix will put on action my domains & other domains to get more money after they take my money & from others
 
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Yes, I'm NOT interested in .CO
I had many LLLs in the past... I sold them all to other domainers and forgot this theme completely.

I just spend my time on your problems...
OK, that's all. Bye.
 
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Tried calling the pheenix support number they supply on their website

Support Email:
[email protected]
Support Phone:
+1 888.872.4988

CEO:
Tan Tran

The phone number has been disconnected

I emailed them 4 days ago with no response. This news is all new to me, I’ve used pheenix for years without any issues and now just recently am out $519 for .co and .xyz auctions I won, paid for, names show in my account... but they are register at different registrars like Dynadot
 
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Tried calling the pheenix support number they supply on their website

Support Email:
[email protected]
Support Phone:
+1 888.872.4988

CEO:
Tan Tran

The phone number has been disconnected

I emailed them 4 days ago with no response. This news is all new to me, I’ve used pheenix for years without any issues and now just recently am out $519 for .co and .xyz auctions I won, paid for, names show in my account... but they are register at different registrars like Dynadot
Wow 519$?
At least me only $ 140
Sould must more of us make complains
Unfortunately some of us are afraid , i talk with other that loose money past 2 weeks
 
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For other's , i talk with ICANN & they guide me to use this forms of complain
"consumer protection agency in your jurisdiction. You will find the list of consumer agencies that are Members of ICPEN on this page"
https://www.icpen.org/resolve-dispute
"if you have a complaint regarding a registrar's description of its customer service handling process, please submit a Registrar Standards Complaint Form at "
http://forms.icann.org/en/resources/compliance/complaints/registrars/standards-complaint-form
"For help with these domains, you will need to contact the country-code manager for .CO. You can find the manager for a ccTLD by searching the IANA ccTLD database:"
https://www.iana.org/domains/root/db/co.html
 
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Tried calling the pheenix support number they supply on their website

I emailed them 4 days ago with no response. This news is all new to me, I’ve used pheenix for years without any issues and now just recently am out $519 for .co and .xyz auctions I won, paid for, names show in my account... but they are register at different registrars like Dynadot

they promised to send the refund to my paypal account 5 days ago but I have not received anything .. or reply to my emails...
Beware of these scammers ..exit scam... it seems that the only option is to open a dispute in my bank to recover my funds..around $200
 
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Pheenix worked out of a work share workspace in Irvine CA, maybe you can contact that center, or someone who works there that can shed some light on the situation.

Freshdrop is another enterprise which probably has a lot of users, maybe you can use that to help you trace the owner.
 
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Just recived response from Pheenix support & they say will refund the money
Will see when
 
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They refund money for me
Anyone if he want to say here if they recived money
Conclusion was ( Pheenix )
"It appears that this was an issue with the registry in capturing Premium domain names that should not have been captured. We are working with the registry to have them removed."
I doubt but at least get my money back
 
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They refund money for me
Anyone if he want to say here if they recived money
Conclusion was ( Pheenix )
"It appears that this was an issue with the registry in capturing Premium domain names that should not have been captured. We are working with the registry to have them removed."
I doubt but at least get my money back
If pheenix keeps the names they have to pay the registry roughly $9k per name. There is a reason why they were catching them, because nobody else would touch them.
 
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If pheenix keeps the names they have to pay the registry roughly $9k per name. There is a reason why they were catching them, because nobody else would touch them.
Of course is a reason & don't worry they will not pay $9 K , will be introduced in auction when time has come
@Jurgen Wolf say this are premium domains & they are not at least not all , i can prove that with HDR.co
Backorder price was $39,99 & like this domain they are lot more
Ok admit is possible to be technical dysfunctionality from Internet S.A.S. ( also expire time for lot of then is not real ) but work . And one thing - Internet S.A.S. realise that "Premium domains" was a stupid thing of them - now most of LLLL .co or even generic keywords drop reg. prices from $600, 1200 what ever to standard price $ 10 or not more then $120 ( not apply to LLL .co or LL .co with few exception as i mention )
Like i say happy i recived money back
 
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I have emailed pheenix multiple times, and called their support / contact number and it is out of service. I have not received any response at all.

funny thing in my support ticket the auto responder states we received your email....

it also had this msg on the top.

Staff (owner): L1 Support (was: Unassigned)

?

I have money in my account i want back.
 
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I stopped using pheenix ages ago, moved all my domains out.

I used to use their dropcatch services but they rarely caught anything and when they did it always went to an auction.

Now they also want you to buy backorder credits before you can backorder anything, sod that
 
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If you would of remembered the ‘m’ in .com rather than searching .co you wouldn’t be in this position ;)
 
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If you would of remembered the ‘m’ in .com rather than searching .co you wouldn’t be in this position ;)
those "m" you talk about will cost more...... it might ranged from 100$ up to 1000000$ for those "m"
 
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Got my refund from Pheenix yesterday.
Had to wait a week or so after creating a support ticket but they eventually paid out.
 
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Just leave them if you don't trust , I used them before and requested refund and got it.
 
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They went dark, but managed to send out a Christmas promo email.

Pheenix.com said:
CHRISTMAS SALE: COM/NET Backorders as low as $11.99 for December
Dear Nick,

I wanted to let you know that Pheenix is having a Christmas sale on COM/NET Backorders.

---------------------------------------------------------
EXTREME DISCOUNTS + FREE BONUS
---------------------------------------------------------

Gold Backorders: $13.99
Super Saver Backorders: $11.99

Free Whois Privacy Shield

---------------------------------------------------------
GO HERE
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www.pheenix.com <https://www.pheenix.com>


That’s a huge saving from our normal cost of $59.99.

Enjoy and Merry Christmas!


Your Friends at Pheenix
 
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They went dark, but managed to send out a Christmas promo email.
Yep I got the same thing. Weird how they disconnect / don't answer the phones, ignore emails and tickets but will still take your money knowing nothing is coming back to you.
 
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Anyone ever get a response back, or any refunds from this company?

Phone # is disconnected, support emails go unanswered.
 
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If you paid by PayPal, file a dispute & that generally get them to answer.

 
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