Undeveloped.com Experience

Mister Funsky said:

I would like to see my domains fully available for sale unless and until an outright purchase has happened or a deposit/first payment has been received.

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Yes, this is the way it should be!

It would not be good to miss a potential sale to another prospect just because the domain is frozen, making it

unavailable.

At the very least, when a domain sale is pending, the landing page should state:

Sale Pending

and also include that the domain will be available again if the sale is not completed.

This way a potential sale to a serious customer is not lost due to a tire kicker or

a buyer who is not serious and is holding the domain hostage.

I think having the option to cancel is important it let's the buyer know hey your not going to pay I'm canceling instead of sending constant payment reminders. At least give us a button to say okay for this domain 24 hours or the deal is going to be canceled

Cdomains said:

Yes, this is the way it should be!

It would not be good to miss a potential sale to another prospect just because the domain is frozen, making it

unavailable.

At the very least, when a domain sale is pending, the landing page should state:

Sale Pending

and also include that the domain will be available again if the sale is not completed.

This way a potential sale to a serious customer is not lost due to a tire kicker or

a buyer who is not serious and is holding the domain hostage.

Click to expand...

good idea.. definitely better than just a coinclusive page saying the domain is sold.. when there is nothing conclusive about getting paid for it!

I'll go a step further and suggest that after what you said.. the buyer is presented with a message window to seller.. for communications for potential future sale.. no offers... just a communication window where he can say for example "plz inform me if this does not sell"

This is where afternic is better.

They won't change the status to sold until they have collected funds.

If there was a negotiation and price agreed, the name should still be resolving to a lander with make offer and the buyer should have a fixed deadline after which the name might be sold to someone else on bin or make offer.

Cdomains said:

At the very least, when a domain sale is pending, the landing page should state:

Sale Pending

and also include that the domain will be available again if the sale is not completed.

Click to expand...

This is very cool idea.

Hi all,

Thank you for raising these questions and we understand your concerns.

Before I dive into why we're confident that our model, revenue-wise, is the best option available for you, let me share with you a couple of case studies that I bumped into this morning alone:

A $1.000 deal initiated on the 8th of November where I was asked to terminate the deal on the 11th was paid on the 14th due to a required internal approval

A $4.995 deal closed on the 6th of November, where the seller asked to terminate the deal on the 10th was paid on the 14th due to a credit card limit increase required (all details indicated the payment would come through but the delay made the seller uncomfortable resulting in a tendency to terminate it).

And I see similar cases like the ones above on a daily basis. Domains don't sell like hot sandwiches, once a legit buyer drops by a lot can still happen to make that deal go bust. In our model, also due to our personal attention for all transactions, no deal goes bust, as long as the buyers intent is/was to complete his/her purchase. The moment we sense that's not going to happen, we quickly revert this information to our sellers and relist the domain.

In our model, all sales and offers are legally binding to avoid tire kickers to freely place bids and retract them. When we inform the buyer that they can't cancel a transaction
because they made up their mind and you change the lander from "sold" to "for sale" we have no ground to stand on and the entire transaction has to be canceled.

Another legal issue with what is proposed here is that a domain can be sold two times to different parties while the first buyer is in the process of paying or has already paid with a delayed payment method like bank wire.

If we change the model and make all offers non-legally binding, there's one guarantee which is that all sellers at Undeveloped will effectively sell fewer domains.

Quite frankly, it's even easier for us to work with the non-binding model than with the legally binding model and we're not changing to that model simply because we want to safeguard your revenue. In order to ensure that stalled transactions do not consume too much time for you, we have set up a dedicated team of representatives, including me, that works hard following up on all your leads/buyers, trying to secure your payment as soon as possible. This team coordinates the closing of your transactions while keeping you as a seller fully informed.

So keeping the above in mind, would you prefer to close more leads and generate more revenue or be able to gain more listing options? The trade-off is quite big and not worth it from our perspective.

Hi @LaszloSchenk @Undeveloped thank you for sharing your thoughts on the domain reservation topic but you kinda missed my post. If a supposed buyer doesn't find the .com extension in filters, they won't even get to our domains. Please check it with its attached screenshots.

Jay Ha said:

When I search for a domain (or part of it) at undeveloped's front page there is no filters option. However, once I click submit and it shows results, I can see the 'filters' option. Now when I want to check .com as the only extension I want to look for, I can't find it:
Show attachment 102346
So I scroll down (alot) and notice that once alphabetical order is complete, it starts over again:
Show attachment 102347
So I scroll some more and I finally find .com:
Show attachment 102348

I think it is best if you guys list the most commonly used TLDs on top of that list. No one wants to scroll, and scroll, and scroll some more, to find the extension they need (which almost always is a .com)

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Jay Ha said:

Hi @LaszloSchenk @Undeveloped thank you for sharing your thoughts on the domain reservation topic but you kinda missed my post. If a supposed buyer doesn't find the .com extension in filters, they won't even get to our domains. Please check it with its attached screenshots.

Click to expand...

Hi Jay,

You're looking at the mobile UI. What you propose is already implemented and even localized.

For US/International users we show for example .com/.net and .org as recommended extensions:


While Dutch visitors for example see the local popular extensions as recommended:




Lastly, buyers type in the extension when searching, that primary extension we also save as TLD.

Kind regards,
Reza

LaszloSchenk said:

This team coordinates the closing of your transactions while keeping you as a seller fully informed.

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Hello Laszlo,

Thank you for the thoughtful reply to our posts. As of now, I have not had the pleasure of having a domain sell through you (just recently re-uploaded a significant portion of my domains) so I can not speak to experience.

The most important thing you said was 'keeping you as a seller fully informed' as this would keep me from being concerned about a delay in closure on a sale.

Does your system require a deposit at the time of the 'offer'? Maybe a required fee (nominal) be paid by the buyer at the time the offer is made...non-refundable in the event they, for whatever reason, can not or will not conclude the sale within x amount of days.

In the past I have offered a 'down payment' on a domain of $50 that the seller accepted thus making the sale contract legally binding. This made both of us comfortable that it was a legitimate deal and the extra days I needed to gather capital were stress free for both of us.

We as sellers ultimately have to trust you are doing what is best for both of us (seller and Undeveloped) since our shared and final goal is for our domains to be sold.

Undeveloped said:

Hi Jay,

You're looking at the mobile UI. What you propose is already implemented and even localized.

For US/International users we show for example .com/.net and .org as recommended extensions:
Show attachment 102455

While Dutch visitors for example see the local popular extensions as recommended:


Show attachment 102456

Lastly, buyers type in the extension when searching, that primary extension we also save as TLD.

Kind regards,
Reza

Click to expand...

It doesn't work on all mobiles though. On my mobile it shows the TLDs in alphabetical order (twice) and .com is WAY down the 2nd list.

hello,

I have 3 problems using undeveloped.

1) I think that the template is bad for installments. A buyer see easily th BIN price and button but not the installment option. dropcatch template is much better.

2) I have a market for leased domains at $10 to $50 per month, it's not possible to use undeveloped for that.

3) can t see the email of a buyer to counter offer properly.

everything else is fine.
David.

I just checked undeveloped .com extension filter on my phone and as Jay says, you have to spend a minute scrolling through alll these loser extensions to find the king
How aaa.pro and abagado appear in an extension search before .com is confusing.
abudhabi
ac
ac.cn
Thats hurting
.com
.net
.org
before .acct.pro please

ads, adult, africa, these are not extensions, why are they appearing in extension search?

Jay Ha said:

It doesn't work on all mobiles though. On my mobile it shows the TLDs in alphabetical order (twice) and .com is WAY down the 2nd list.

Click to expand...

Hi Jay,

Can you please send me more details via PM about your OS/screen size etc? I'll forward it to our product team as this sounds like a bug that we have to fix.

Kind regards,

Reza

imadoer said:

I think having the option to cancel is important it let's the buyer know hey your not going to pay I'm canceling instead of sending constant payment reminders. At least give us a button to say okay for this domain 24 hours or the deal is going to be canceled

Click to expand...

Very interesting suggestion. Let us chew on this one

I like the idea to give sellers the opportunity to announce a payment deadline of for example 24 or 72 hours. Automatically after that period has lapsed and the buyer hasn't paid, the transaction is then canceled.

Undeveloped said:

Very interesting suggestion. Let us chew on this one

I like the idea to give sellers the opportunity to announce a payment deadline of for example 24 or 72 hours. Automatically after that period has lapsed and the buyer hasn't paid, the transaction is then canceled.

Click to expand...

This is fine Or you give us both options stated earlier. Outright cancellation and the other one.

Let me share my experience guys.
There's this agreement of $2000 i forced undeveloped to cancel. You know when you cancel, undeveloped drop some details about the buyer. I just increased my price to $3k and informed the buyer as well. A week later, the buyer came back and pleaded for the $2k we initially agreed upon.
He told me he couldn't honour initial agreement because he needed approval from other colleagues,which was delayed
I agreed to go back to the old price and he paid immediately. So, cancellation can make a buyer sit up. Patience also works. If I had waited,he would have paid eventually

My suggestion is, if the buyer faces any unexpected delays, like credit cut, board/partner approval, etc. etc., he must inform Undev and the seller about this delay asap. Then the seller feels more calm. And - implementing the idea above about down payment - in a case of such delay the buyer could be required to deposit some non refundable advance.

And, of course, don't switch the system to non-binding model! In such case everything will be ruined.

golan said:

My suggestion is, if the buyer faces any unexpected delays, like credit cut, board/partner approval, etc. etc., he must inform Undev and the seller about this delay asap. Then the seller feels more calm. And - implementing the idea above about down payment - in a case of such delay the buyer could be required to deposit some non refundable advance.

And, of course, don't switch the system to non-binding model! In such case everything will be ruined.

Click to expand...

You are very correct on this. Look at the scenario I shared earlier. If the buyer had come out to say something, I wouldn'have cancelled the deal in the first place. But buyer will rather keep silent to play games with you, may be you could be frustrated to drop the price further.

LaszloSchenk said:

Hi all,

Thank you for raising these questions and we understand your concerns.

Before I dive into why we're confident that our model, revenue-wise, is the best option available for you, let me share with you a couple of case studies that I bumped into this morning alone:

A $1.000 deal initiated on the 8th of November where I was asked to terminate the deal on the 11th was paid on the 14th due to a required internal approval

A $4.995 deal closed on the 6th of November, where the seller asked to terminate the deal on the 10th was paid on the 14th due to a credit card limit increase required (all details indicated the payment would come through but the delay made the seller uncomfortable resulting in a tendency to terminate it).

And I see similar cases like the ones above on a daily basis. Domains don't sell like hot sandwiches, once a legit buyer drops by a lot can still happen to make that deal go bust. In our model, also due to our personal attention for all transactions, no deal goes bust, as long as the buyers intent is/was to complete his/her purchase. The moment we sense that's not going to happen, we quickly revert this information to our sellers and relist the domain.

In our model, all sales and offers are legally binding to avoid tire kickers to freely place bids and retract them. When we inform the buyer that they can't cancel a transaction
because they made up their mind and you change the lander from "sold" to "for sale" we have no ground to stand on and the entire transaction has to be canceled.

Another legal issue with what is proposed here is that a domain can be sold two times to different parties while the first buyer is in the process of paying or has already paid with a delayed payment method like bank wire.

If we change the model and make all offers non-legally binding, there's one guarantee which is that all sellers at Undeveloped will effectively sell fewer domains.

Quite frankly, it's even easier for us to work with the non-binding model than with the legally binding model and we're not changing to that model simply because we want to safeguard your revenue. In order to ensure that stalled transactions do not consume too much time for you, we have set up a dedicated team of representatives, including me, that works hard following up on all your leads/buyers, trying to secure your payment as soon as possible. This team coordinates the closing of your transactions while keeping you as a seller fully informed.

So keeping the above in mind, would you prefer to close more leads and generate more revenue or be able to gain more listing options? The trade-off is quite big and not worth it from our perspective.

Click to expand...

I'm sure there are cases when you close a deal after the buyer doesnt pay in 24hrs. But I bet you that percentage of what you close is very very low after 24hrs of non payment.

II have NOT closed ANY deals after no payment in the first 24hrs. There needs to be something added some way to apply pressure or a way to cancel

Payment reminders are not enough

Something is wrong with undeveloped.com. Can you guys check your emails and payments? I have 5 deals that are closed and NO PAYMENT> SOMETHING IS WRONG!!!!! Is site broken???
DEALS went smothly before.

ksusha64 said:

Something is wrong with undeveloped.com. Can you guys check your emails and payments? I have 5 deals that are closed and NO PAYMENT> SOMETHING IS WRONG!!!!! Is site broken???
DEALS went smothly before.

Click to expand...

everything is fine

some deals close for some people
others do not
this can happen any day
to anyone
or any week or any month
there is no patterns here
there is just buyers who pay
and buyers who do not pay

furthermore this happens anywhere
and not just on undeveloped.

alcy are u working for undeveloped? You do not know any facts or details. Seems very ignorant to make general comments like that.

ksusha64 said:

alcy are u working for undeveloped? You do not know any facts or details. Seems very ignorant to make general comments like that.

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kushka:
yes I am confirm no problem I am have receive pay from their recently day ago

is no problem kushka

alcy said:

kushka:
yes I am confirm no problem I am have receive pay from their recently day ago

is no problem kushka

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I'm havin plenty of problems with Not paying for domains On undeveloped I'm completely sick

imadoer said:

I'm havin plenty of problems with Not paying for domains On undeveloped I'm completely sick

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don't worry my friend
I am sick too with non paying buyers

but I prefer blame buyers for non payment more than undeveloped

its just that our good friend kushka was thinking there is a payment processing issue.. which is not true.. the buyers simply never pay hehehe

alcy said:

don't worry my friend
I am sick too with non paying buyers

but I prefer blame buyers for non payment more than undeveloped

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I agree it's the buyers but there needs to be more options for sellers other then payment reminders