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guide Outbound process for beginners

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Hi All,

A lot of people struggle with outbound or complain about having no sales via inbound or marketplace. Well domaining is not a get rich scheme and it takes lots of time , hard-work , capital and luck to succeed in the same.

Though everyone would love to have xxxxx sales however you cant have such big ticket sales without pouring thousands of dollars and wait for long time for the right end users to approach you. This post is for the beginner who wish to have regular xxx or low xxxx sales and keep their domaining journey going on.

3 words Geo/keyword domains has very low chances of getting sold via landing page or marketplace even if you hold them for years. Such domains can be sold via outbound easily however you have to follow the practice properly.

There are number of steps and factors in the same. I will try to list few of them here for your understanding.

Let me first share the basic..

1. Outbound is a volume game. It may happen that you wont receive any response for your first 20 domains and than your 21st domain may get sold.

2. Price is big factor . $200-$499 is a sweet spot for normal geo domains.

3. Searches and cpc matters in case of Geo/keyword domains and its easier to sell domains with good metrics.

4. Follow up matters a lot as it hardly happens that you would sell domain in your first mail itself.

5. Certain niche sells faster than other niches. Location and country matters a lot as well.

6. One need to have lots of patience and a proper schedule to succeed in outbound.

Now back to the outbound process:-

1. Find leads:- There are basically 5 ways to find lead for your domain.

a) Google.com :- You can find the list of existing companies which are presently ranking for your keyword.You can use semrush.com to get first 100 result of google.com if you wish to avoid manual work.

b) Google map/yellow-pages:- You would find names and details of the companies which are registered for that keyword in that region. For geo domains , google map works better than google.com. There are automated tools which can fetch the google map results .

c) ZFbot.com/Domainiq.com :- Both these tools provide you list of the domain which are related to your domain or have same keyword like yours.

d) Socal media:- LinkedIn etc can be great source for finding potential end user for your domain.

e) Advertisers:- It makes sense to contact the advertisers who are advertising for the keyword of your domain. You can find the list of the same from semrush.com.

2. Finding email id:- There are 3 ways to find email id for the leads you have collected from above sources.

a) Whois.com/whoxy.com :- After gdpr whois is no more openly available however you still find email ids in 20-30% cases as compared to earlier days as few registrars still shows whois detail. Whoxy.com is a portal from where you can fetch whois details in bulk.

b) Hunter.io/adapt.io :- Such paid tools are great way to find email id of potential leads. However be aware that even though they are paid tools but still email id accuracy would be 60-70% only.

c) Website:- Lastly you may directly visit the website and collect email id from there.

3. Sending mails:- This is a tricky step as it is very difficult to send mails these days. Free email id provider like gmail , yahoo etc have strict spam policy and most of your mail would land in the spam folder. Now you have 2 options:-

a) Free email providers:- You can create multiple email ids with free email providers like gmail , yahoo, outlook etc.

b) Logicboxes panel based registrar:- There are some registrar which uses logic-box panel and they provide 2 free email id along with every domain. You would have to set up email id there and use their server to send mail. It works like charm as i have tried Bigrock.com and nettigritty.com.

c) Own server:- You can set up your own smtp server and purchase multiple ip for sending mails. It is a complicated and expensive way so wont be suggested in the initial days.

4. Pricing & follow up:-

a) Pricing:-
Pricing plays a very big role especially in case of geo domains and 3 words emd domains. If you price them in $200-500 range than you can easily sell them. If it was a hand registered domain or purchased from go-daddy closeout than its a great roi.

b) Followup :- Now follow up can further be divided into 2 parts:-

1. Initial mail:- Suppose you collected 50 leads of end users for a particular domain and you sent mail to them. You may have received 1-2 response and no response from other leads. You can send a follow up mail after 2-3 weeks as its highly possible that many of them may have missed your initial mail or were out of office. Though never send more than 2 follow ups or else you would be spamming in general. Further be very careful not to send mail again to the same person who has already responded "No".

2. Price inquiry:- You have sent 50 mails and have received 3-4 price inquiry. You have sent them the details regarding the domain as well as your asking price. You should follow up every week or 2 regarding their interest. Under normal circumstances it takes 4-5 follow ups to finally sell a domain. It would hardly happen than you send them price and they immediately closed the deal.

5. Closing the deal:- You again have 3 options in this.

a) Paypal:- You can send a paypal invoice to the client and they can make the payment via them. I personally transfer the domain first and than ask for payment. It has never happened with me that client didn't make payment though their were delays in couple of cases. When you first transfer the domain and than ask for payment than it create trust factor in the eyes of end-users and deal closes faster. This works best in case of xxx deals as your risk factor is low.

b) Escrow :- You can create escrow account and ask the client to complete the transaction via that. Be aware that creating account at escrow is a tedious process and many times deal gets cancelled as end users do not want to take so much of headache. Escrow is recommended in case of xxxx and xxxxx deals and not at all recommended for xxx deals.

c) Marketplace:- If your domain is registered with Godaddy than you can ask the client to directly purchase from there or via landing pages like undeveloped.com. It works very well as these marketplace have high trust factor among the general public.


Some personal suggestions based on my experience of outbound.

1. Registrar:- If your domain is with Godaddy than it is easier to sell them . Godaddy is world's largest registrar and due to their massive advertising campaign everyone is aware about them. Most of the end user have account with godaddy or they dont mind opening account at Godaddy. If your domain is with any other registrar tha always do outbound after 60 days transfer lock is over.

2. Response time:- xxx purchases are normally spontaneous decision and end users immediately pay the same. If you receive a offer or end user agrees to your price than try to close the deal instantly. If you delay than their is high possibility that end user may change their mind or look for alternative options.

3. Related domains:- If you have a singular version than always purchase plural version as well if available. Further in case of Geo domain if you are marketing .com domain than always acquire cctld version of the same to be on safe side.

4. Calling :- If you receive a price inquiry than always try to call up the client as the possibility of leads getting closed increases manifold in case of calls rather than on mail.

5. Promo offer:- If you are into hand registered game than keep a keen eye on promo offers offered by various registrar. If you can grab promo offers for .com at $3-4 range than its always a winning game.

6. Expireddomains.net:- Thousands of domains expire on daily basis and you can find lots of decent domains in daily drop list which can easily be sold in xxx range via outbound.

Last but not the least , there is a very thin line between marketing and spamming and majority of newbies dont understand the difference. Outbound is great to have regular sales and to keep the cash register rolling but most of the time we end up doing spamming. Even though i am into outbound but i am strictly against spamming.
 
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The views expressed on this page by users and staff are their own, not those of NamePros.
Congrats on your success my friend.
 
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@rohitgoyal , nice one bro. This helps a lot to most of the folks here. (y). Thanks
 
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Last but not the least , there is a very thin line between marketing and spamming and majority of newbies dont understand the difference.
Your students might be interested to know that unsolicited commercial email may carry legal hazards. For example, each separate email in violation of the US law known as the CAN-SPAM Act is subject to penalties up to $41,484. Certain aggravated violations may give rise to additional fines and criminal penalties including stints in the greybar hotel. Compliance is straight forward:

Don’t use false or misleading header information.
Don’t use deceptive subject lines.
Identify the message as an ad.
Tell recipients your valid physical postal address.
Tell recipients how to opt out of receiving future email from you.
Honor opt-out requests promptly.
Monitor what others are doing on your behalf.

More info at: United States Federal Trade Commission
 
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Your students might be interested to know that unsolicited commercial email may carry legal hazards. For example, each separate email in violation of the US law known as the CAN-SPAM Act is subject to penalties up to $41,484. Certain aggravated violations may give rise to additional fines and criminal penalties including stints in the greybar hotel. Compliance is straight forward:

Don’t use false or misleading header information.
Don’t use deceptive subject lines.
Identify the message as an ad.
Tell recipients your valid physical postal address.
Tell recipients how to opt out of receiving future email from you.
Honor opt-out requests promptly.
Monitor what others are doing on your behalf.

More info at: United States Federal Trade Commission

Thanks for your input and its very helpful... we presently follow all the points mentioned...
 
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I have a team of 5 people especially for outbound. I started off in November 2017 . For first 7 months , i just managed to recover my expenses , its from last 5 months that i am seeing decent profit on monthly basis.

In nutshell it takes time to learn the trick of the game and to put proper mechanism and process in place...

Wish you best of luck for your final trail.

Very interesting business process you’ve set up.

Taking your business a step further, have you ever thought of providing outsouring service? I would be your first client. Just a thought.
 
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Hi All,

A lot of people struggle with outbound or complain about having no sales via inbound or marketplace. Well domaining is not a get rich scheme and it takes lots of time , hard-work , capital and luck to succeed in the same.

Though everyone would love to have xxxxx sales however you cant have such big ticket sales without pouring thousands of dollars and wait for long time for the right end users to approach you. This post is for the beginner who wish to have regular xxx or low xxxx sales and keep their domaining journey going on.

3 words Geo/keyword domains has very low chances of getting sold via landing page or marketplace even if you hold them for years. Such domains can be sold via outbound easily however you have to follow the practice properly.

There are number of steps and factors in the same. I will try to list few of them here for your understanding.

Let me first share the basic..

1. Outbound is a volume game. It may happen that you wont receive any response for your first 20 domains and than your 21st domain may get sold.

2. Price is big factor . $200-$499 is a sweet spot for normal geo domains.

3. Searches and cpc matters in case of Geo/keyword domains and its easier to sell domains with good metrics.

4. Follow up matters a lot as it hardly happens that you would sell domain in your first mail itself.

5. Certain niche sells faster than other niches. Location and country matters a lot as well.

6. One need to have lots of patience and a proper schedule to succeed in outbound.

Now back to the outbound process:-

1. Find leads:- There are basically 5 ways to find lead for your domain.

a) Google.com :- You can find the list of existing companies which are presently ranking for your keyword.You can use semrush.com to get first 100 result of google.com if you wish to avoid manual work.

b) Google map/yellow-pages:- You would find names and details of the companies which are registered for that keyword in that region. For geo domains , google map works better than google.com. There are automated tools which can fetch the google map results .

c) ZFbot.com/Domainiq.com :- Both these tools provide you list of the domain which are related to your domain or have same keyword like yours.

d) Socal media:- LinkedIn etc can be great source for finding potential end user for your domain.

e) Advertisers:- It makes sense to contact the advertisers who are advertising for the keyword of your domain. You can find the list of the same from semrush.com.

2. Finding email id:- There are 3 ways to find email id for the leads you have collected from above sources.

a) Whois.com/whoxy.com :- After gdpr whois is no more openly available however you still find email ids in 20-30% cases as compared to earlier days as few registrars still shows whois detail. Whoxy.com is a portal from where you can fetch whois details in bulk.

b) Hunter.io/adapt.io :- Such paid tools are great way to find email id of potential leads. However be aware that even though they are paid tools but still email id accuracy would be 60-70% only.

c) Website:- Lastly you may directly visit the website and collect email id from there.

3. Sending mails:- This is a tricky step as it is very difficult to send mails these days. Free email id provider like gmail , yahoo etc have strict spam policy and most of your mail would land in the spam folder. Now you have 2 options:-

a) Free email providers:- You can create multiple email ids with free email providers like gmail , yahoo, outlook etc.

b) Logicboxes panel based registrar:- There are some registrar which uses logic-box panel and they provide 2 free email id along with every domain. You would have to set up email id there and use their server to send mail. It works like charm as i have tried Bigrock.com and nettigritty.com.

c) Own server:- You can set up your own smtp server and purchase multiple ip for sending mails. It is a complicated and expensive way so wont be suggested in the initial days.

4. Pricing & follow up:-

a) Pricing:-
Pricing plays a very big role especially in case of geo domains and 3 words emd domains. If you price them in $200-500 range than you can easily sell them. If it was a hand registered domain or purchased from go-daddy closeout than its a great roi.

b) Followup :- Now follow up can further be divided into 2 parts:-

1. Initial mail:- Suppose you collected 50 leads of end users for a particular domain and you sent mail to them. You may have received 1-2 response and no response from other leads. You can send a follow up mail after 2-3 weeks as its highly possible that many of them may have missed your initial mail or were out of office. Though never send more than 2 follow ups or else you would be spamming in general. Further be very careful not to send mail again to the same person who has already responded "No".

2. Price inquiry:- You have sent 50 mails and have received 3-4 price inquiry. You have sent them the details regarding the domain as well as your asking price. You should follow up every week or 2 regarding their interest. Under normal circumstances it takes 4-5 follow ups to finally sell a domain. It would hardly happen than you send them price and they immediately closed the deal.

5. Closing the deal:- You again have 3 options in this.

a) Paypal:- You can send a paypal invoice to the client and they can make the payment via them. I personally transfer the domain first and than ask for payment. It has never happened with me that client didn't make payment though their were delays in couple of cases. When you first transfer the domain and than ask for payment than it create trust factor in the eyes of end-users and deal closes faster. This works best in case of xxx deals as your risk factor is low.

b) Escrow :- You can create escrow account and ask the client to complete the transaction via that. Be aware that creating account at escrow is a tedious process and many times deal gets cancelled as end users do not want to take so much of headache. Escrow is recommended in case of xxxx and xxxxx deals and not at all recommended for xxx deals.

c) Marketplace:- If your domain is registered with Godaddy than you can ask the client to directly purchase from there or via landing pages like undeveloped.com. It works very well as these marketplace have high trust factor among the general public.


Some personal suggestions based on my experience of outbound.

1. Registrar:- If your domain is with Godaddy than it is easier to sell them . Godaddy is world's largest registrar and due to their massive advertising campaign everyone is aware about them. Most of the end user have account with godaddy or they dont mind opening account at Godaddy. If your domain is with any other registrar tha always do outbound after 60 days transfer lock is over.

2. Response time:- xxx purchases are normally spontaneous decision and end users immediately pay the same. If you receive a offer or end user agrees to your price than try to close the deal instantly. If you delay than their is high possibility that end user may change their mind or look for alternative options.

3. Related domains:- If you have a singular version than always purchase plural version as well if available. Further in case of Geo domain if you are marketing .com domain than always acquire cctld version of the same to be on safe side.

4. Calling :- If you receive a price inquiry than always try to call up the client as the possibility of leads getting closed increases manifold in case of calls rather than on mail.

5. Promo offer:- If you are into hand registered game than keep a keen eye on promo offers offered by various registrar. If you can grab promo offers for .com at $3-4 range than its always a winning game.

6. Expireddomains.net:- Thousands of domains expire on daily basis and you can find lots of decent domains in daily drop list which can easily be sold in xxx range via outbound.

Last but not the least , there is a very thin line between marketing and spamming and majority of newbies dont understand the difference. Outbound is great to have regular sales and to keep the cash register rolling but most of the time we end up doing spamming. Even though i am into outbound but i am strictly against spamming.
talking about the registrar aspect. Most of my domains are registered with netsol
Thanks for your input and its very helpful... we presently follow all the points mentioned...
Talkin about the registrar. Most of my domains are with netsol. Is it really mandatory I wait for the 60 days lock to be over before i start outbounding
 
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Thanks for sharing it will help lot.
 
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Very interesting business process you’ve set up.

Taking your business a step further, have you ever thought of providing outsouring service? I would be your first client. Just a thought.

No I haven't planned or thought of providing outbound service and there are couple of reasons for the same.
1. Outbound has a fixed cost involved irrespective of the fact that whether domain gets sold or not and most people want to work on commission basis which is not commercially viable.
2. If you outsource outbound than you start expecting to have sales right from first day. Outbound doesn't guarantee sales , it just makes the process faster ..
3. Couple of people have started outbound process in the past and for whatever reason they haven't continued for long.
 
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talking about the registrar aspect. Most of my domains are registered with netsol

Talkin about the registrar. Most of my domains are with netsol. Is it really mandatory I wait for the 60 days lock to be over before i start outbounding

No it is not mandatory to wait for 60 days transfer lock but it's always recommend to start outbound after transfer lock is over or else you may risk of loosing potential client.
 
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Your students might be interested to know that unsolicited commercial email may carry legal hazards. For example, each separate email in violation of the US law known as the CAN-SPAM Act is subject to penalties up to $41,484...
Quick and dirty: this applies only to email sent from the US or targeted at US recipients. In practice, its application is even more limited. More importantly, all developed nations have their own legislation, more often than not with conflicting regulations to CAN-SPAM Act.
...Don’t use false or misleading header information.
Don’t use deceptive subject lines.
Identify the message as an ad...
This is assuming that an individually targeted (by name) email asking the recipient if he/she is interested in receiving a price offer falls under CAN-SPAM, which targets mass mailing. My take is that it does not. Nor does any ensuing back and forth once there is a positive reply from the recipient.

In practice, your only worry is blacklisting and deliverability, not prosecution. The likes of Spamhaus and Spam Assassin have nothing to do with CAN-SPAM or any other legislation.
 
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Well if I train them to start of their own than who gonna take care of my bread and butter... one got to be realistic in such cases....
I have helped lots of guys in namepros and among my friend circle to set up their own outbound set-up but I don't mix business with personal relation

Well if you are training them to find leads with the domain in mind you are already teaching them how to buy the right domains for the right customers lol. Perhaps you're still early and it hasn't happened yet but it's inevitable as all they need is a prepaid card and little money.
 
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Well if you are training them to find leads with the domain in mind you are already teaching them how to buy the right domains for the right customers lol. Perhaps you're still early and it hasn't happened yet but it's inevitable as all they need is a prepaid card and little money.

Not exactly it doesn't really happen this way atleast where i stay.. There are much more things involved in selling a domain than just finding the leads and sending mails... On an average i receive price inquiry for 4-5 domains on daily basis still i am able to close only 20 deals in a month..
Further if anyone genuinely wants to learn and get into domaining than we already have platform like namepros where they can read and learn everything of their own without my support.
 
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Just to add to your point.... Its 10 pm in India and must be 10 am in US.... I just called 2 clients who shared their number and asked to call and luckily both the deal closed. One was for $499 and another for $649 and both the domains were hand registered last month.

That's great to know, thank you for being so detailed with your answer! Also, if you don't mind sharing, what do you use for calling these prospects? I don't think WhatsApp is commonly used there, and ISD calling can be quite expensive...
 
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Awesome guide ...so many people have doubts on outbound process its cool stuff to have some about it..
 
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Hey,

Hahaha today morning I accidentally post my response to you accidentally in other outbound post thinking it was by you. Now I am correcting my mistake by posting here in right place. Hahahha. Please see my response below. Hahhaha


How are you Rohit?? I hope you are doing great. First of all thanks for sharing your view and experience with others it shows how helpful you are to anyone selflessly. I admire that quality in you. I been observing your post silently on various occasion. You are one of few others on NP who are doing good with outbound.

I am a student and I will always be a life long student in life. So far my model is I try to buy good asset in aftermarket and wait for right offer to knock my door. It’s working really great for me. I am always trying to improve in my selection and the way of doing my little business in Digital world. This month alone I completed Mid Five Figure Deal. 90% of my sales I did not share so far here on NP because I like to share when I experienced something unique which may add some value in someone’s life. I expirienced lots of new things recently so I will share some of my recent sales soon witu all friends here on NP.

As I said I am student and for me Outbound is something I never did so far. I like to keep trying various things to improve what I do in life. I know I need to do so many changes for more exposure of my business and I will try to add those missing elements slowly and steadily. But I really enjoy your helpful post and I am very thankful to you for that. I will try outbound soon. How soon ?? Only time will tell. Hahahah

But again thanks for helpful post.


Thanks
 
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Further be very careful not to send mail again to the same person who has already responded "No".

You should follow up immediately with prospects that say "NO". I get excited when people say NO, because MOST prospects won't respond at all. If I was to get 100 "NO" answers/day doing outbound I would be so excited, more excited then getting 1 "YES".

"NO" is always an opportunity. Most negotiations start with a "NO" answer or "not interested", or I will talk to my partner, or I will talk to my grandma etc.
So before doing any outbound learn how to handle objections, and how to sell. That really should be STEP 1.

That's my 2 cents for the day...
 
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"NO" is always an opportunity.
Most negotiations start with a "NO" answer or "not interested", or I will talk to my partner, or I will talk to my grandma etc.

Very well-said. This is basically the secret to outbound. The difference between those who are successful at it and those who are not is that experienced investors feel comfortable negotiating starting with "no."

It also helps to analyze your "no" response, and to consider all the details. With experience, you can imagine a profile of the buyer and attempt to work it out from there.

Be polite and concise. Always thank the buyer for responding, end things amicably by respecting their choice if it doesn't work out, and leave your contact details. You never know who might come back in the future.
 
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"NO" is always an opportunity. Most negotiations start with a "NO" answer or "not interested"...
So before doing any outbound learn how to handle objections, and how to sell. That really should be STEP 1.
Very good point! Basically, if you're an average Joe and get a lot of action dating, you should do well in outbound, too :ROFL::ROFL:

I live in Asia, it's different here for average (caucasian) Joes, but from what I remember from long gone younger days, most European and American girls default setting was this kind of negotiable "No", too :-P
 
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When the target price is low to mid XXX I always include the price and I always include that the price is negotiable. You may leave a little on the table but most potential buyers won't even respond if there is no price because they think you are just another domain squatter asking $50,000 for a $500 domain.

Include a reasonable price and watch your sales increase.
 
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On an average i receive price inquiry for 4-5 domains on daily basis still i am able to close only 20 deals in a month..
Riiiight... modesty will get you everywhere :xf.wink:
Seriously, I'm officially impressed! 100+ negotiations month in and out, that's a heck of a lot of work for one person. Kudos, man! :woot::woot:
 
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