If you give me the email you sent in the subject line or incident number I can track it on our side and see what happened.
They finally got back to me, after 5 days.
This is not rare or unusual at all. Support normally takes 4-5 days to respond, sometimes more.
While Afternic presumably is the most successful marketplace in the industry, the platform's operational budget inexplicably seems to reflect a fly by night operation that's about to go under, hence the unwillingness to direct any meaningful amount of resources towards get things fixed. Even something as simple as showing more than 50 domains on a page, a tiny simple feature that has been requested for years, doesn't get done. Users have put a tremendous amount of time into reporting "Problems, Bugs and Fixes at Afternic" in this thread, yet many bugs and issues persist and nothing happens to the requests posted over and over again. Is Bob Mountain even aware of this thread? Does Paul Nicks read it? Shouldn't working together with users to improve things be of a higher concern to the relevant people at GD and Afternic? The condition of the website (and the response rate of support) in no way reflects Afternic's massive daily sales volume, and GoDaddy's position as the largest registrar in the world. Lots of money coming in, yet so little seems to get put back into the platform generating those funds.
Afternic is like a crumbling engine that's being patched up and held together with scotch tape and strings of floss, on the brink of imploding at any moment. Directing a fraction of Afternic's sales commission fee towards the Afternic platform would be more than enough to turn it into it the best functioning marketplace in the industry. It's time to replace the old engine with a shiny new V8. I suspect even the commission paid by the members who sound off about Afternic issues in this thread alone would be enough to get this done.
Instead what we got was an announcement that no further improvements will be made to the Afternic website in 2018.
I really think GoDaddy needs to rethink their position on Afternic. Leaving the platform in such a state of disrepair, and ignoring the numerous pleas for things to get fixed, ideally for the whole site to get overhauled, indicates a disregard for all the crucial users of the platform who provide the domains that generate Afternic's profit. I don't understand what GoDaddy has to gain from consciously not fixing Afternic (as per the announcement that was made earlier this year that the platform will not see any significant updates and fixes in 2018). Many domainers outright refuse to use Afternic due to the horrible platform (lots of lost commission fees for GD, lost sales for those domainers), support gets swamped with support requests and don’t manage to reply in a timely manner, and the people who do use the platform heavily are constantly frustrated with all the things not working, all the technical issues, and the delayed responses from support and TA. It's a lose-lose situation for everyone. Completely overhauling Afternic and bringing all parts of the platform up to present, getting everything to work smoothly would be a win-win for both sellers and for GoDaddy.
@Joe Styler Nobody here wants to have an antagonistic relationship with Afternic and GD, but with the way things are it's hard not to be frustrated. Sales performance is top notch, but everything else about the platform is not. There's nothing the people who post here want more than for Afternic to be a successful and functional marketplace, that's why there are hundreds of posts in this thread. People just want what's broken to be fixed. The constant negativity in this thread is just a result of users frustration with Afternic not getting the updates it needs.
Another company, Apple, was facing a somewhat similar situation, of professional users constantly criticizing them for neglecting professional users. After ignoring these users for years, and garnering loads of ill will and bad press from professional users, Apple finally decided to launch the iMac Pro. Tim Cook specifically said that it was due to the
"constant negativity" from professional users towards Apple that led them to launch the iMac Pro.
In threads on NP and in the comments of blog posts there seems to be constant complaining and negative comments about how bad the Afternic site is. Giving Afternic users our own "iMac Pro moment" is how you end this.
