Poor Trade Review

MapleDots · Mar 19, 2018

So a question here...

A member with a good feedback score backs out of a transaction that is agreed upon.

I don't wish to punish him or hurt his reputation but with no response from said person I decide to leave poor feedback. If the member decides to proceed with the agreed upon transaction can I replace the poor feedback with a good one?

It's always sad to leave poor feedback and ruin someones perfect score. I would much rather be able to change it once the situation is resolved.

Can that be done?

BrandMart · Mar 19, 2018

You can delete the negative feedback and add a new one once the deal is complete.

DNWon · Mar 19, 2018

MapleDots said:
I would much rather be able to change it once the situation is resolved.

Can that be done?

Yes it can per @Eric Lyon

Eric Lyon · Mar 19, 2018

MapleDots said:
So a question here...

A member with a good feedback score backs out of a transaction that is agreed upon.

I don't wish to punish him or hurt his reputation but with no response from said person I decide to leave poor feedback. If the member decides to proceed with the agreed upon transaction can I replace the poor feedback with a good one?

It's always sad to leave poor feedback and ruin someones perfect score. I would much rather be able to change it once the situation is resolved.

Can that be done?

There is an option for a member to remove the feedback they left for another member. So, in a situation like you mentioned, yes, you can remove the negative when they honor the deal later. However, members should not issue a negative feedback unless it's warranted.

Example: Member A has a payment within 48 hours guideline, 35 hours later, member B still has not paid. Member A should not leave negative feedback until the 48 hours have passed.

Ideally, in the above situation, instead of issuing negative feedback after 48 hours, Member A reports member B so a moderator can try to mediate and help finalize the deal. If the Member B still doesn't honor the payment, Member A can then leave feedback and Member B also gets an infraction from the moderator for failing to honor a binding purchase agreement.

MapleDots · Mar 19, 2018

I was more referring to a situation where a week has gone by with no response and you need to motivate the individual to get the deal done.

MapleDots · Mar 19, 2018

DNWon said:
Yes it can per @Eric Lyon

HeHe.... can I give Eric negative feedback to see if I can delete it?

DNWon · Mar 19, 2018

MapleDots said:
can I give Eric negative feedback

I'm sure he's used to it!

Hypersot · Mar 19, 2018

MapleDots said:
I was more referring to a situation where a week has gone by with no response and you need to motivate the individual to get the deal done.

I had a similar situation in the past with a non-responding seller.
Contacted Eric; situation resolved within 24hrs and domain was in my hands shortly afterwards

Kate · Mar 19, 2018

I don't think I would overwrite the bad TR with positive TR. I would leave neutral TR or no TR at all.
I know how you feel, I have a 100% TR built over many years, and nobody likes to have a stain on an otherwise impeccable record. Leaving negative TR is an option that should be used sparingly but it's sometimes justified.
The other party would better have a good excuse for going awol for a week.

alcy · Mar 19, 2018

Eric Lyon said:
There is an option for a member to remove the feedback they left for another member. So, in a situation like you mentioned, yes, you can remove the negative when they honor the deal later. However, members should not issue a negative feedback unless it's warranted.

Example: Member A has a payment within 48 hours guideline, 35 hours later, member B still has not paid. Member A should not leave negative feedback until the 48 hours have passed.

Ideally, in the above situation, instead of issuing negative feedback after 48 hours, Member A reports member B so a moderator can try to mediate and help finalize the deal. If the Member B still doesn't honor the payment, Member A can then leave feedback and Member B also gets an infraction from the moderator for failing to honor a binding purchase agreement.

can member B still then leave neg feedback for seller? and if he does wil it be removed by you? you once told me I think that this is not a guarantee. and in that sense, you offer no bad feedback proction against retaliation etc. thanks!

Eric Lyon · Mar 19, 2018

alcy said:
can member B still then leave neg feedback for seller? and if he does wil it be removed by you? you once told me I think that this is not a guarantee. and in that sense, you offer no bad feedback proction against retaliation etc. thanks!

If member B leaves retaliatory feedback, that would be abusing the system. Not only will the review be removed, but member B will receive a warning for abusing the feedback system.

Keep in mind that in some cases where both member A and member B were at fault, the feedback may be justified and remain valid. This is where it's important to remain professional during all transactions. If member A harassed, threatens, etc. member B, then it could potentially result in a review that is accurate and not necessarily retaliatory.

MapleDots · Mar 19, 2018

Eric Lyon said:
If member B leaves retaliatory feedback, that would be abusing the system. Not only will the review be removed, but member B will receive a warning for abusing the feedback system.

Keep in mind that in some cases where both member A and member B were at fault, the feedback may be justified and remain valid. This is where it's important to remain professional during all transactions. If member A harassed, threatens, etc. member B, then it could potentially result in a review that is accurate and not necessarily retaliatory.

If member A buys a domain and member B does not initiate the transaction then there is no way for member B to leave a negative feedback because the transaction never happened. Member A is justified because he had a deal. If he rates member B poorly and member B says whatever, it rally cannot be justified as true feedback because the transaction did not occur.

I do agree, we must stay professional at all times, if everything is in order and the paperwork is in place it is hard to argue with facts.

Eric Lyon · Mar 19, 2018

MapleDots said:
If member A buys a domain and member B does not initiate the transaction then there is no way for member B to leave a negative feedback because the transaction never happened. Member A is justified because he had a deal. If he rates member B poorly and member B says whatever, it rally cannot be justified as true feedback because the transaction did not occur.

I do agree, we must stay professional at all times, if everything is in order and the paperwork is in place it is hard to argue with facts.

Correct, my last reply was directed to Alcy's question.

In reference to your recent inquiry: In the event Member B never replies, then it would be considered retaliatory feedback if member B left a review. However, it's still good practice to report the transaction so a moderator can try to help mediate. Not only does this help the transaction complete, it also allows moderators the ability to make notes on accounts for members with bad business ethics. That way, if it happens again in the future with member B, it won't be a first-time offense and moderators can take more serious actions to help keep the community/marketplace running smoothly.

MapleDots · Mar 19, 2018

Kate said:
I don't think I would overwrite the bad TR with positive TR. I would leave neutral TR or no TR at all.
I know how you feel, I have a 100% TR built over many years, and nobody likes to have a stain on an otherwise impeccable record. Leaving negative TR is an option that should be used sparingly but it's sometimes justified.
The other party would better have a good excuse for going awol for a week.

So that's a perfect example Kate

Lets say we communicated twice a day for a week and you sold me 3 domains. We agree on a price and have communicated non stop every day for a week. Price goes from 9k asking to negotiated 5k deal.

You agree to the terms and I agree to the terms, deal is done agreement is paypal with me paying paypal costs. Now I ask you for your paypal email and I get no response. Day 1, Day 2 I contact, Day 3, no contact Day 4 etc.

Now given that you have a great track record I don't know whats happening, why the sudden change in heart? Since I am not getting a response it is hard to gauge, yet we communicated several times per day and then not.

I send you a last email saying I am very sorry but if you do not contact me in the next 3 days to let me know what is happening then I will have to give negative feedback. However as a domainer myself I would give you every opportunity to explain the situation to avoid ruining such a great score. That is why I wanted to make sure a negative feedback could be reversed.

That said... (hypethetical) you email me back and say you had a change of heart and you want 6k now, then we would have a real problem because once a deal is agreed upon both parties need to follow through.

Still, I find it a lot easier to leave poor feedback to a new account than an established one. In my heart I always think about all the time and effort that went into building that reputation.

BrandMart · Mar 23, 2018

MapleDots said:
So that's a perfect example Kate

Lets say we communicated twice a day for a week and you sold me 3 domains. We agree on a price and have communicated non stop every day for a week. Price goes from 9k asking to negotiated 5k deal.

You agree to the terms and I agree to the terms, deal is done agreement is paypal with me paying paypal costs. Now I ask you for your paypal email and I get no response. Day 1, Day 2 I contact, Day 3, no contact Day 4 etc.

Now given that you have a great track record I don't know whats happening, why the sudden change in heart? Since I am not getting a response it is hard to gauge, yet we communicated several times per day and then not.

I send you a last email saying I am very sorry but if you do not contact me in the next 3 days to let me know what is happening then I will have to give negative feedback. However as a domainer myself I would give you every opportunity to explain the situation to avoid ruining such a great score. That is why I wanted to make sure a negative feedback could be reversed.

That said... (hypethetical) you email me back and say you had a change of heart and you want 6k now, then we would have a real problem because once a deal is agreed upon both parties need to follow through.

Still, I find it a lot easier to leave poor feedback to a new account than an established one. In my heart I always think about all the time and effort that went into building that reputation.

Maybe the buyer is a reseller and had a good offer from someone else and now 'that' person is not replying to your buyer and you buyer doesn't want to spend 5k and get stuck. We have few who do these things. Secure a buyer before you invest in a business since you have to sell it anyways.

Although, not communicating the reasons for delay is pretty much non-professional to certain degree.

I would say don't leave a feedback (+ve or -ve), since that won't get your deal closed. Better spend your valuable time somewhere else getting a new deal done.

MapleDots · Mar 23, 2018

BrandMart said:
Maybe the buyer is a reseller and had a good offer from someone else and now 'that' person is not replying to your buyer and you buyer doesn't want to spend 5k and get stuck. We have few who do these things. Secure a buyer before you invest in a business since you have to sell it anyways.

Although, not communicating the reasons for delay is pretty much non-professional to certain degree.

I would say don't leave a feedback (+ve or -ve), since that won't get your deal closed. Better spend your valuable time somewhere else getting a new deal done.

To this point I have never left negative feedback, one would have to screw up pretty bad for me to actually do it. I just don't like the idea of hurting anyone's business. Maybe it's the Canadian nice guy in me

Eric Lyon · Mar 25, 2018

MapleDots said:
HeHe.... can I give Eric negative feedback to see if I can delete it?

DNWon said:
I'm sure he's used to it!

No, but you can test it on our @NamePros.Monitor account.

Just don't forget to remove it.

aseller · Apr 1, 2018

Eric Lyon said:
No, but you can test it on our @NamePros.Monitor account.

Just don't forget to remove it.

I just tried this - yes, you can delete your own feedback.

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