IT.COM

warning Network Solutions Might Leak Credit Card Details Between Accounts

NameSilo
Watch

Arca

Top Member
Impact
5,579
I just logged into my Network Solutions account and discovered that my “primary payment option” has been changed.

The credit card and personal information of another NetworkSolutions customer is now listed there.

So basically I have somebody elses credit card (that won't expire until years later), name, and address as my primary option on file in my account.

I have no idea how it got there. Must be some kind of bug in their system.

So basically I could go on a buying spree buying premium domains in the Network Solutions system (or just renew all my domains) with this other Network Solutions customers' credit card if I wanted, thanks to Network Solutions putting his credit card into my account... It's shocking how poorly they protect their customers' sensitive data!

Just a warning to everyone who have given their credit card info to Network Solutions. Your sensitive data may have been "copied" to the accounts of other Network Solutions customers. Keep an eye out for unauthorized transactions originating at Network Solutions, as it could be another user using your credit card.
 
17
•••
The views expressed on this page by users and staff are their own, not those of NamePros.
this is the beginning stage of you losing your domain that you just won at a namejet auction. look for the domain that has an extra year or more added on to it. the previous owner just renewed it in their account. so now the domain is in both your account and the previous owners. as soon as the 60 day lock is up you need to move it out! this has happened to me 3 times. lost the domain the first time, got the other 2 out.
How did NetSol approach/handle this when they took the domain out of your account?

Did you get a refund from NameJet?
Interesting dilemma about whether to notify NS, especially when we keep reading reports of them taking names out of people's accounts without warning.

Wondered if their ToS touch on this and found in Section 3: Fees Payments and Services
https://www.networksolutions.com/purchase-it/dynamic-service-agreement-popup.jsp
"you are solely responsible for the credit card or payment information you provide to Network Solutions"

The CC info is erroneously "provided" by NetSol themselves in this scenario, not the user.
 
0
•••
Their system is built in the 90's. It's obsolete.
 
0
•••
How did NetSol approach/handle this when they took the domain out of your account?

Did you get a refund from NameJet?

"you are solely responsible for the credit card or payment information you provide to Network Solutions"

The CC info is erroneously "provided" by NetSol themselves in this scenario, not the user.

Yes, I got a refund for the full price which was about $1150 or so. The domain disappeared from my account without any explanation, so I had to create a ticket at Namejet. There was also an email that I missed that told me the domain was renewed for 1 extra year. This was a sign of the problem in addition to seeing the previous owners CC number in my account. I was really pushing to get the domain, but ended up with a refund. I had control of the domain for about 4 months with my whois info showing as the owner, name servers working, and parking stats recording, etc. The domain and the dollar amount is not really worth suing them over. You just need to watch for this!
 
3
•••
Yes, I got a refund for the full price which was about $1150 or so. The domain disappeared from my account without any explanation, so I had to create a ticket at Namejet. There was also an email that I missed that told me the domain was renewed for 1 extra year. This was a sign of the problem in addition to seeing the previous owners CC number in my account. I was really pushing to get the domain, but ended up with a refund. I had control of the domain for about 4 months with my whois info showing as the owner, name servers working, and parking stats recording, etc. The domain and the dollar amount is not really worth suing them over. You just need to watch for this!
4 months after you took ownership of the domain is a long time. You could have set up a business/website on the domain or sold it on to a third party by then...

What happened to the two domains you did transfer out? Did they approach you about transferring them back to them, or did you just never hear anything from them about those?
 
0
•••
Doesn't surprise me at all. I wish Namejet and Snapnames domains went to a decent registrar. This thread has inspired me to move as many of my Netsol to Namesilo as possible.
 
0
•••
4 months after you took ownership of the domain is a long time. You could have set up a business/website on the domain or sold it on to a third party by then...

What happened to the two domains you did transfer out? Did they approach you about transferring them back to them, or did you just never hear anything from them about those?

Yes, I transferred them out and didn't hear one peep from NetSol. One is paid up for 10 years, thanks to the previous owner:)
 
1
•••
One is paid up for 10 years, thanks to the previous owner
The Netsol ToS that I quoted above let them find new, replacement card details for a cardholder's expired card. So it is actually possible that someone assumes that because their card has expired there will be no further charges on it, and then later Netsol puts charges on the new card.

The ToS are possibly a bit ambiguous about who "provides" the card data - is it you when you enter it manually, is it a previous domain owner when they get charged, or is it you when, even without knowing, you let a charge go through on a previous owner's card.
 
0
•••
If its happening it is so embrassing.
Thanks for alert..
 
0
•••
<munches popcorn>

I'm just waiting to see how much NetwurstProblems will start charging for this "service". <evil>
 
1
•••
I'm just waiting to see how much NetwurstProblems will start charging for this "service".

For only $29.99 a month, you can now purchase an upgraded account with the special feature that we won't leak your credit card details to our other customers.
 
3
•••
The Netsol ToS that I quoted above let them find new, replacement card details for a cardholder's expired card. So it is actually possible that someone assumes that because their card has expired there will be no further charges on it, and then later Netsol puts charges on the new card.

The ToS are possibly a bit ambiguous about who "provides" the card data - is it you when you enter it manually, is it a previous domain owner when they get charged, or is it you when, even without knowing, you let a charge go through on a previous owner's card.

Just to clarify I did not use some else's CC to renew the domain that I won at auction. The previous owner renewed their expired domain that I won at auction for 10 years. In order for this to happen, the domain must have been in both accounts at the same time. Once the 60 day lock was up, I transferred my property out. End of Story.
 
1
•••
How come I only hear of Network Solution when it has to do with something bad?
 
0
•••
How come I only hear of Network Solution when it has to do with something bad?

I think Njetwork Solutions are excellent at letting everyone know just how bad they are.
 
1
•••
I think Njetwork Solutions are excellent at letting everyone know just how bad they are.

Lol. But seriously, they'll have to improve if they don't want to lose all their customers. Unless that isn't important to them anymore
 
1
•••
Back