NameCheap.com

NameVisual · Feb 14, 2018

I own over 100 domain names at Namecheap,com and last year I issued a few charge backs that I tried to resolve with customer support. They are trying to charge me $200 per charge back and they attempted to hijack all my domain names.

I got them to unlock all my domain names that they tried to steal and they told me I couldn't use any of their services until I paid their ransom demand.

I thought it was resolved after I told them I was not paying their ransom and that charging for a charge back is very unethical.

In the last week, I starting receiving more threatening emails informing me to not use their service and after my domains expire, I would have to transfer them out. They didn't like my response to their threat so they are now saying I have to transfer all domain names out by tomorrow or they will once again hijack them from me.

What is everyone's thoughts on this?

Do I need to hire a domain name attorney?

Thank you.

NoBS · Feb 23, 2018

Page 11

offthehandle · Feb 23, 2018

Thanks I am well aware of small claims, but chose at the time not to chase down these dinky amounts in small claims court, because at the time I was too busy making a lot more money at my other business to spend negative energy. When things are going well you have positive energy and enthusiasm, I have found better to avoid smaller transactions get in the way of larger ones. Losing money comes with making it. Its all a personal risk management thing. Terms and Conditions, now everybody is calling TOS online are something most of do not read, and the lawyers purposely write them so you don’t read them.

Some of the contracts I refused in the past were simply because the customer had 30 pages of draconian terms and written so twisted up, I simply refused the order. I had one instance where a large Multinational corp placed an order. They were notorious for screwing small vendors, long history and story won’t go into it. I refused to sign on as an approved vendor because they faxed like 50 pages of crap, worse than tons of FAR’s with Uncle Sam. So after that, the end user decides to bypass purchasing (for immediate emergency) needs it was through an outside agency (usually not affiliated), and my PO acceptance was on my terms, but when it came time to cut the check at net 30, stretched to net 90 they refused to pay and forced me to sign those stupid terms. It’s shit, some corporations have no regard for small businesses.

Years of being up against this wars of T’s and C’s stuff, I decided to let it go and ignore reading most any of it.

I didn’t see anywhere in the first few pages what @stub said just now adding up to $2300. So all it appeared was $600 at the most, they were settling with you for $200, hence my comment.

Namecheap I have a couple accounts and had tech support immediately help, online chat from Ukraine. Smart people, nice people. No billing issues I know of.

Namesilo who participates here is great, someone mentioned that early on.
Good luck with this situation.

Name Trader · Feb 23, 2018

offthehandle said:
I didn’t see anywhere in the first few pages what @stub said just now adding up to $2300. So all it appeared was $600 at the most, they were settling with you for $200, hence my comment.

Namecheap I have a couple accounts and had tech support immediately help, online chat from Ukraine. Smart people, nice people. No billing issues I know of.

Namesilo who participates here is great, someone mentioned that early on.
Good luck with this situation.

The $600 was the initial Chargeback Fees which were reduced to $300. Goodness knows what they'll be when he talks to their Legal Dept. The $2000 was for 2 years registrations (1 for this year and 1 for last year) for approx 99 domains which NameCheap are keeping since he refused to pay even the 50% reduction on the Chargeback Fees. So if the $300 had been paid he would have been clear and in good standing with NameCheap and be able to transfer his domains out, without loss, except for a cash-flow problem, to transfer the domains to another registrar. ALL OF THIS COULD HAVE BEEN AVOIDED IF HE'D REMOVED THE WHOISGUARD FROM HIS RENEWALS BEFORE THE AUTOMATED PAYMENT KICKED IN. Which Namecheap had notified him was coming down the pike, with their Renewal Notices. Which was gross negligence on his part.

But instead, now he is down by 99 domains (approx), and 1 domain was saved (transferred). And with his No Back Down attitude, it looks like it's going to stay that way. His FTC claims won't fly either. Where I come from that's called "up the creek without a paddle".

NameVisual · Feb 23, 2018

offthehandle said:
Thanks I am well aware of small claims, but chose at the time not to chase down these dinky amounts in small claims court, because at the time I was too busy making a lot more money at my other business to spend negative energy. When things are going well you have positive energy and enthusiasm, I have found better to avoid smaller transactions get in the way of larger ones. Losing money comes with making it. Its all a personal risk management thing. Terms and Conditions, now everybody is calling TOS online are something most of do not read, and the lawyers purposely write them so you don’t read them.

Some of the contracts I refused in the past were simply because the customer had 30 pages of draconian terms and written so twisted up, I simply refused the order. I had one instance where a large Multinational corp placed an order. They were notorious for screwing small vendors, long history and story won’t go into it. I refused to sign on as an approved vendor because they faxed like 50 pages of crap, worse than tons of FAR’s with Uncle Sam. So after that, the end user decides to bypass purchasing (for immediate emergency) needs it was through an outside agency (usually not affiliated), and my PO acceptance was on my terms, but when it came time to cut the check at net 30, stretched to net 90 they refused to pay and forced me to sign those stupid terms. It’s sh*t, some corporations have no regard for small businesses.

Years of being up against this wars of T’s and C’s stuff, I decided to let it go and ignore reading most any of it.

I didn’t see anywhere in the first few pages what @stub said just now adding up to $2300. So all it appeared was $600 at the most, they were settling with you for $200, hence my comment.

Namecheap I have a couple accounts and had tech support immediately help, online chat from Ukraine. Smart people, nice people. No billing issues I know of.

Namesilo who participates here is great, someone mentioned that early on.
Good luck with this situation.

You're welcome! I didn't mean to insinuate that you didn't know about small claims, I was just sayin'.

NameVisual · Feb 24, 2018

Update

New email from Namecheap today:

Risk Management Team
7:30 PM (10 minutes ago)

to me

Hello Mike,

This is to inform you that your Namecheap accounts along with domain names are unlocked until 8 a.m. EST Monday, February 26. It is required to transfer the services within the provided timeframe, otherwise, we will be forced to block your accounts.

Please let us know if you need any assistance with transfers.

---------------------
Regards,
Christina P.
CFC Manager, Risk Management
Namecheap, Inc.

Ticket Details
Ticket ID: LQH-800-28578
Department: Risk Management
Type: Issue
Status: Awaiting Staff Response
Priority: High

Helpdesk: https://support.namecheap.com/index.php?

GS73OnopGwuOINX7AF1QeAg7g6BYGn8z7KaA7aQE6I3OmzaXeIhdUhXE7cI5BtU2y2CSDkG4MCML1O9PVhNlM8OJrF5dekzbTlJj4FVms_bKtgZgMvHH0ZOMpY6QK7LbtFqGEPLscObJ9kJBGyF0e8HuSxa6UepMRBVP6aCfN0vE70zStlXgrGwML1dcYjWQ8_0WSakyz2THKGT5T-3_twP457Fl6_CBtX88gheagBAXLAH0S_1Gwk21I_1zGOJDgizjdy8XR7OTijYhZ8rLQdDmfJSUCQ6NFrKoUafjF65WqeES_piSgkGtvXBtTyLOFQKKTv3Vv7BJ60sQol7hM9HSj_tck0tApFVLZpsl3_A4WzGupQD2ZJYWRIYJW1SjycuKP13do1twrRQPsIIBxZROAMDxMbIlhHiInxJCiq0Hcd0=s0-d-e1-ft

Mamdouh Soliman · Feb 24, 2018

Start to transfer all your domains ASAP!!
I advice you to transfer your domains to porkbun.com, simple interface and whois privacy always free!
It takes 5 mins to transfer all your domains to porkbun.com
Good luck!!

NameVisual · Feb 24, 2018

Mamdouh Soliman said:
Start to transfer all your domains ASAP!!
I advice you to transfer your domains to porkbun.com, simple interface and whois privacy always free!
It takes 5 mins to transfer all your domains to porkbun.com
Good luck!!

Thank you! Transferring 75 domain names is very expensive so I may have to let some go.

NameVisual · Feb 24, 2018

Email from Namecheap regarding the hidden WhoIs charges from 2017:

Posted on: 07 September 2017 05:45 AM
Hello Michael,

Thank you for reaching out to us.

We are truly sorry for the inconveniences that you have experienced with the renewal pricing of WhoisGuard subscription.

It goes without saying that we strive to provide the exceptional customer service and we would never deceive our customers in such way.

We admit that the information that WhoisGuard renewal might be hard to find and we understand how frustrating it might be to find this out after being billed.

We do value you as our customer and would like to compensate for that frustration. We want to provide you with a better tier pricing that is usually given to those who have registered 500+ domains with us. We are glad to assign special pricing to your account which makes you eligible to:

- register .COM domains at $9.16 + $0.18 ICANN fee, .NET domains at $11.49 + $0.18 ICANN fee, .BIZ domains at $12.06, .ORG domains at $10.51, .INFO domains at $11.23;

- renew/reactivate .COM domains at $9.16 + $0.18 ICANN fee, .NET domains at $11.49 + $0.18 ICANN fee, .BIZ domains at $12.06,

.ORG domains at $10.51 and .INFO domains at $11.23;

- transfer .COM domains at $8.69 + $0.18 ICANN fee, .NET domains at $11.02 + ICANN fee, .BIZ domains at $12.06, .ORG domains at $10.04 and .INFO domains at $11.23;

- purchase and renew WhoisGuard subscriptions at $0.99.

Once again, please accept our deepest apologies for any possible inconveniences.

Please let us know if we can be of any assistance to you.

-----------
Best regards,
Den
Billing Department
Namecheap Group
http://www.namecheapgroup.com

"We admit that the information that WhoisGuard renewal might be hard to find and we understand how frustrating it might be to find this out after being billed." - Namecheap, 2017

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