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NameVisual

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I own over 100 domain names at Namecheap,com and last year I issued a few charge backs that I tried to resolve with customer support. They are trying to charge me $200 per charge back and they attempted to hijack all my domain names.

I got them to unlock all my domain names that they tried to steal and they told me I couldn't use any of their services until I paid their ransom demand.

I thought it was resolved after I told them I was not paying their ransom and that charging for a charge back is very unethical.

In the last week, I starting receiving more threatening emails informing me to not use their service and after my domains expire, I would have to transfer them out. They didn't like my response to their threat so they are now saying I have to transfer all domain names out by tomorrow or they will once again hijack them from me.

What is everyone's thoughts on this?

Do I need to hire a domain name attorney?

Thank you.
 
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The views expressed on this page by users and staff are their own, not those of NamePros.
Ironice you say that since you haven't even read the regulations but here you are, challenging someone who has. Why don't you call your congressman and and ask them to educate you because I don't have the time to teach you everything. You simply just have to research and read like I have.
Dude, the title of the doc states that guidelines for online advertising (ps. I worked in online advertising for over 6 years. I have read that doc even before you linked to it).
 
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The regulations actually do apply to websites also. If you actually take some time to read it, you will see for yourself. Let me know if you read it and if you still can't understand it, let me know and I will do my best to try to help you grasp and understand the whole concept of Federal laws and regulations and why it's important for everyone to follow them, respectfully.

I've got just one question. These are guidelines for online advertising. Where in all these 83 pages does this state the actual law?
 
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Actually you should do that. You're the one who's being petulant and going na na na na. Not gonna listen to you. It's my way only and everyone else in the world is wrong. I am right irrespective of the fact that I'm wrong

Well even if I do have that attitude, why are you taking so much time to convince me otherwise? Why do you care if we disagree so much? It shouldn't really be this big of a deal to you. When I read something like this, I may post my opinion but I'm not going to put a lot of time in to trying to get someone to change their mind so that I will feel like I'm right or whatever it is that you need to get out of this. Anyways, try not to lose any sleep over this, it's not really your issues to be so worked up about, it's my issue and I am going to handle it how I want to handle it and not how someone else tells me to handle it, with all due respect. Thank you and have a great night.
 
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I've got just one question. These are guidelines for online advertising. Where in all these 83 pages does this state the actual law?

Read it. You're a grown man and I know that you can read this and learn about this on your own. You can do it!
 
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Actually you should do that. You're the one who's being petulant and going na na na na. Not gonna listen to you. It's my way only and everyone else in the world is wrong. I am right irrespective of the fact that I'm wrong

It's just he cannot back down. Even when he is wrong. He hasn't quoted any law NameCheap has broken. Probably because he hasn't done the research. But I've posted a link from NameCheap's Home Page which specifically answers any question about NameCheap is following these guidelines referenced by NameVisial.
 
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Have a great night guys. Try not to let this get to you so much, I'm sure you have more important things to do since you both have a business of your own and I'm sure you run it and handle things the way that you want to and not how someone else wants you to.
 
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Read it. You're a grown man and I know that you can read this and learn about this on your own. You can do it!

You really are a time waster. If you are producing this document as proof of your case, it is your responsibility to post where in these 83 pages you think NameCheap have broken these guidelines.
 
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@NameVisual - Yep. I'm going back to sleep too. Until you produce any real evidence of NameCheap has broken any FTC regulations. And not just some unsubstantiated allegations about some guidelines.
 
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You really are a time waster. If you are producing this document as proof of your case, it is your responsibility to post where in these 83 pages you think NameCheap have broken these guidelines.

Who says it is my responsibility to tell you or anyone else anything? Actually, it's not any of your business or no one elses business and I will decide what I am going to say and reveal on this thread. Why are you wasting so much time trying to convince me that I am wrong? You can continue on but it won't change my mind and it certainly won't change any Federal laws but it's your time so you can spend it as you wish.
 
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@NameVisual - Yep. I'm going back to sleep too. Until you produce any real evidence of NameCheap has broken any FTC regulations. And not just some unsubstantiated allegations about some guidelines.

Great, sleep well.
 
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It's obvious @NameVisual has absolutely no clear proof that NameCheap has broken any FTC regulations. His replies are all just bluster. Supporting his I won't back down position. Which he has already lost. He saved just 1 domain out of 100 (approx). If he is true to his word about backing down. He'd take it to his Congressman/woman. But he won't because he doesn't have any facts to substantiate his case. In fact NameCheap only need to quote their WhoisGuard link from their home page, to assuage any doubt that they are above the law, in this case.

His replies seem just like a troll's replies. Posting ridiculous, unrelated examples, and expecting us to do his research work for him. As of now. I've put him on my ignore list. So I won't see his posts anymore. I will only see this thread, should someone else post in this thread.

Good luck to @NameVisual and everyone else.
 
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It's obvious @NameVisual has absolutely no clear proof that NameCheap has broken any FTC regulations. His replies are all just bluster. Supporting his I won't back down position. Which he has already lost. He saved just 1 domain out of 100 (approx). If he is true to his word about backing down. He'd take it to his Congressman/woman. But he won't because he doesn't have any facts to substantiate his case. In fact NameCheap only need to quote their WhoisGuard link from their home page, to assuage any doubt that they are above the law, in this case.

His replies seem just like a troll's replies. Posting ridiculous, unrelated examples, and expecting us to do his research work for him. As of now. I've put him on my ignore list. So I won't see his posts anymore. I will only see this thread, should someone else post in this thread.

Good luck to @NameVisual and everyone else.

Whatever dude, that's kind of immature of you to put me on your ignore list because I won't agree with you. Actually it's down right childish. You are the one who has spent all this time challenging me on here and now you act like it's me who has been challenging you. Funny. Since you put me on your ignore list, what is the purpose of you following this thread when you can't see my post?

I have nothing to prove to you or anyone else here, I only need to prove this to the relevant people which won't be difficult to do.
 
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Whatever dude, that's kind of immature of you to put me on your ignore list because I won't agree with you. Actually it's down right childish. You are the one who has spent all this time challenging me on here and now you act like it's me who has been challenging you. Funny. Since you put me on your ignore list, what is the purpose of you following this thread when you can't see my post?

I have nothing to prove to you or anyone else here, I only need to prove this to the relevant people which won't be difficult to do.

Then don't come here crying for support for your mistakes. You started this thread, no one else did, trying to damage the repuation of a legit business.
 
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Then don't come here crying for support for your mistakes. You started this thread, no one else did, trying to damage the repuation of a legit business.

Well I'm not crying and as I already said before, I was hoping to have some mature conversation here but it looks like that's not possible. And yes, I know that I started this thread and no one forced you to spend so much time replying to my post so why not just ignore it if you don't agree with it and move on.

As for Namecheap being a legit business, no one said that they aren't, of course they are a legit business and they made a big mistake. The only one who is damaging Namecheap's reputation is Namecheap.

Now I have been polite and cordial with you as you are throwing stones at me and making a lot of assumptions about me so maybe you can at least try to do the same, even if just a little so you can appear to be a real professional because no matter what I say, you are going to side with Namecheap. That's fine but you have already made that clear but you continue to try to convince me of something that you won't succeed at.
 
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What is obvious is that the portfolio was not worth the price of the chargeback. So... maybe NC are even doing you a favor. Playing the devil's advocate a bit but still.
 
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What is obvious is that the portfolio was not worth the price of the chargeback. So... maybe NC are even doing you a favor. Playing the devil's advocate a bit but still.

Come on now.
 
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@NameVisual

Post the domains and maybe we can give you some constructive input.
If they are worth covering the costs you can always sell them (assuming they can be retrieved) and if the buyer gets possession you might be able to make some money.

1. Tell us the domains
2. Tell us the amount owed to namecheap
3. Lets give you proper advice to see if you should move on or pursue.

It's actually a simple scenario and it could draw this to a conclusion.

The members will look at your names objectively and the costs thereof and give you constructive advice.
 
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I forgot to add this....

Directly from the TOS of one of my four companies.

" Anyone submitting a charge back from the credit card company to circumvent our return policies, or because they do not remember the charge, will be liable for a $250 service charge and all legal expenses thereof. "
 
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I forgot to add this....

Directly from the TOS of one of my four companies.

" Anyone submitting a charge back from the credit card company to circumvent our return policies, or because they do not remember the charge, will be liable for a $250 service charge and all legal expenses thereof. "

Great, thanks for posting this but that is for your company. What does your merchant TOS say?
 
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MERCHANT TOS

3. Processing Transactions; Disputes, Refunds, Reversals

Except where Stripe and a Customer have otherwise agreed, you maintain the direct relationship with your Customers and are responsible for: (i) acquiring appropriate consent to submit Charges through the Payment Processing Services on their behalf; (ii) providing confirmation or receipts to Customers for each Charge; (iii) verifying Customers’ identities; and (iv) determining a Customer’s eligibility and authority to complete Transactions. However, even authorized Transactions may be subject to a Dispute. Stripe is not responsible for or liable to you for authorized and completed Charges that are later the subject of a Dispute, Refund, or Reversal, are submitted without authorization or in error, or violate any Laws.

4. Responsibilities and Disclosures to Your Customers

It is very important to us that your Customers understand the purpose, amount, and conditions of Charges you submit to us. With that in mind, when using the Payment Processing Services you agree to: (i) accurately communicate, and not misrepresent, the nature of the Transaction, and the amount of the Charge in the appropriate currency prior to submitting it to the API; (ii) provide a receipt that accurately describes each Transaction to Customers; (iii) provide Customers a meaningful way to contact you in the event that the product or service is not provided as described; (iv) not use Services to sell products or services in a manner that is unfair or deceptive, exposes Customers to unreasonable risks, or does not disclose material terms of a purchase in advance; and (v) inform Customers that Stripe and its affiliates process Transactions (including payment Transactions) for you. You also agree to maintain and make available to your Customers a fair and neutral return, refund, cancellation, or adjustment policy, and clearly explain the process by which Customers can receive a Refund.

If you engage in Transactions with Customers who are individuals (i.e. consumers), you specifically agree to provide consumers disclosures required by Law,and to not engage in unfair, deceptive, or abusive acts or practices (“UDAAP”).

 
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This is in my TOS and any client has to agree to it to make a purchase. It does not say you cannot make a chargeback but it is clear in saying if you use it to try and circumvent our return policy or if you forget you made the purchase.

I had someone say to me he forgot who I was so he had to hit the chargeback link. That is when I updated the TOS so the next client would be liable. Every client must hit agree before they can make a purchase.
 
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Can’t believe you lost $200 and all this stuff in this thread? Lawsuits? I had a deadbeat renter, lost $8,000. No lawyer would touch it. Not enough money. I had a car damaged by a major carwash, $2000. repairs again nobody would touch it.

In order to be successful in life and business is to pick your battles, like the saying goes “You won the battle, but lost the war”. Your lost time and energy, and loss of enthusiasm over this minor deal is sad to see. The anger over this seems beyond normal.

Being new here, I will help you out and post some real scandals so maybe you might gain perspective on this forum.

https://www.namepros.com/threads/bidding-on-your-own-names-at-namejet.1030874/

https://www.namepros.com/threads/le...s-idea-of-owners-bidding-in-auctions.1030988/

https://www.namepros.com/threads/rant-to-brand-bucket.1025221/
 
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This is in my TOS and any client has to agree to it to make a purchase. It does not say you cannot make a chargeback but it is clear in saying if you use it to try and circumvent our return policy or if you forget you made the purchase.

I had someone say to me he forgot who I was so he had to hit the chargeback link. That is when I updated the TOS so the next client would be liable. Every client must hit agree before they can make a purchase.

That's great but what does your merrchants TOS say?

Anything like this:

It is very important to us that your Customers understand the purpose, amount, and conditions of Charges you submit to us. With that in mind, when using the Payment Processing Services you agree to: (i) accurately communicate, and not misrepresent, the nature of the Transaction, and the amount of the Charge in the appropriate currency prior to submitting it to the API; (ii) provide a receipt that accurately describes each Transaction to Customers; (iii) provide Customers a meaningful way to contact you in the event that the product or service is not provided as described; (iv) not use Services to sell products or services in a manner that is unfair or deceptive, exposes Customers to unreasonable risks, or does not disclose material terms of a purchase in advance; and (v) inform Customers that Stripe and its affiliates process Transactions (including payment Transactions) for you. You also agree to maintain and make available to your Customers a fair and neutral return, refund, cancellation, or adjustment policy, and clearly explain the process by which Customers can receive a Refund.

If you engage in Transactions with Customers who are individuals (i.e. consumers), you specifically agree to provide consumers disclosures required by Law,and to not engage in unfair, deceptive, or abusive acts or practices (“UDAAP”).

As long as your website is not deceptive like Namecheap, you won't have to worry about anything.

Make sure you don't have a charge on a purchase a year later after the customer paid in full at the time of order like Namecheap does.

Don't try to hide disclaimers in your TOS and not have disclaimers on the order page like Namecheap does.

If a customer request the name of your merchant account you should tell them if it's in your merchants TOS. In the merchants TOS that Namecheap uses, it states that they must tell customers who the merchant is if they ask, Namecheap doesn't do that. Someone in live chat told me that the merchant information is not available to customers.

If you haven't done so yet, you may want to read through your merchants TOS. I am saying that to sincerely help you avoid any TOS violations like Namecheap does.

Good luck.
 
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Can’t believe you lost $200 and all this stuff in this thread? Lawsuits? I had a deadbeat renter, lost $8,000. No lawyer would touch it. Not enough money. I had a car damaged by a major carwash, $2000. repairs again nobody would touch it.

He lost more than that. Lets start with the 100 domains (approx) whoisguard fees which he didn't want to pay x 2.99 = $299. Which I presume was his total chargeback by the bank (in a total of 3 chargebacks). Say $300. he's paid 2 years registration/renewals/transfers Say, at least, $2000. And has only 1 domain to show for it.

I did advise him from the beginning that the safest way for him to proceed was to pay the $300 NameCheap were asking to settle his dispute. And then he could have had a clean slate with NameCheap and transferred them at will. Anytime he wanted. And his investment in his portfolio would have been protected. All went out of the window by not settling with NameCheap. And he lost an approx total investment of $2300*. Possibly more. So much for not backing down, when you are wrong. Ce la vie.

* Excluding chargeback fees. Which he says he won't pay. So I didn't include it in his investment.
 
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Can’t believe you lost $200 and all this stuff in this thread? Lawsuits? I had a deadbeat renter, lost $8,000. No lawyer would touch it. Not enough money. I had a car damaged by a major carwash, $2000. repairs again nobody would touch it.

In order to be successful in life and business is to pick your battles, like the saying goes “You won the battle, but lost the war”. Your lost time and energy, and loss of enthusiasm over this minor deal is sad to see. The anger over this seems beyond normal.

Being new here, I will help you out and post some real scandals so maybe you might gain perspective on this forum.

https://www.namepros.com/threads/bidding-on-your-own-names-at-namejet.1030874/

https://www.namepros.com/threads/le...s-idea-of-owners-bidding-in-auctions.1030988/

https://www.namepros.com/threads/rant-to-brand-bucket.1025221/

Sorry to hear about your losses. There is the option to file in small claims court and it only cost around $100 to do so. I think it would be worth it to take the car wash to small claims court and get them to pay you the $2,000. You might even be able to make them pay your $100 court cost too.
 
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