Exabytes.com - your experience with transfer or push.

Primary Names · Jan 19, 2018

I am pretty sure that a couple of us folks have registered domains at exabytes.com ( maybe due to their promo codes or otherwise ). I need to transfer and push a couple of domains I have there. Can someone who has an account there share their experience while doing a transfer or push. I am asking it here because TBH their domain related support does not seem to be fantastic.

First, there is no one replying on live chat ( tried couple of times on different days ). So the live chat is not so live

. Then I thought of trying to message on their Facebook page but they have set up an automated response. When I finally got someone on chat and told him that I want help with transfer, he told me to write an email to some id [email protected]. You and I know it very well how fast the email conversation is

.

So couple of things I would like to know are ..

Did you find it easy to push a domain from your account to another, or does it involve unnecessary hoops to jump, like calling them up or email etc, because as I mentioned, the support is not immediate.
Have you been able to transfer out the domain to someone successfully, without getting in touch with their support ? Is there extra steps I should know about ? What I know is, we do not need their manual assistance for the auth-code as I found it in the domain manager interface.

I have an overall positive opinion of them and I am just being cautious about their process because the transfer and push I am about to do is going to be time sensitive. And I am also hopeful that someone else may find this discussion helpful.

MasterOfMyDomains · Jan 19, 2018

@exa-Edward should be able to help, he is owner.
This thread is active about exabytes
https://www.namepros.com/threads/3-99-com-domain-4-99-blog-domain-exabytes-com.1048244/

Primary Names · Jan 19, 2018

@MasterOfMyDomains Prior to writing this post, I have actually read the thread you linked. I see that @exa-Edward has been tagged a couple of times, but has not responded. In fact I just checked his profile and I see that the last response from him was on 6th December.

Also I need opinion from the users not from someone from the staff there. I appreciate your input though, so thank you.

Primary Names · Jan 19, 2018

CJ6 · Jan 19, 2018

I have transferred domains out of exabytes without any problem. Sorry, but I do not remember if there was an option to expedite the transfer. I did not have to contact them to transfer.

Primary Names · Jan 20, 2018

Its a relief to know that you did not have to contact them to transfer. That was my main concern. I do not need to expedite the transfer. Thanks for your input.

Anyone else wanna share their experience is welcome.

exa-Edward · Jan 22, 2018

Hello @Primary Names

Thank you for your inquiries and interest in our services.

To answer your questions, please see below:
1. Kindly contact [email protected] for domain pushing (Please provide the domain name and email address that you would like to push over). Billing supporting hours: 9.00am – 5.00pm GMT +0800 (MON – FRI). Technical Support is available on livechat 24x7.
2. For transfer out domain, EPP code is available in client area. You may transfer out any TLD domain after 60 days without contacting the support.

Let me know if you have any other questions. I can be reached at ([email protected]).

Cheers,
Edward

Axc · Jun 16, 2018

exa-Edward said:
Hello @Primary Names

Thank you for your inquiries and interest in our services.

To answer your questions, please see below:
1. Kindly contact [email protected] for domain pushing (Please provide the domain name and email address that you would like to push over). Billing supporting hours: 9.00am – 5.00pm GMT +0800 (MON – FRI). Technical Support is available on livechat 24x7.
2. For transfer out domain, EPP code is available in client area. You may transfer out any TLD domain after 60 days without contacting the support.

Let me know if you have any other questions. I can be reached at ([email protected]).

Cheers,
Edward

Hi @exa-Edward .Thanks for the info.I have just initiated a push via email.Just wondering what is the expected time frame before the domain moves accounts?Thanks

exa-Edward · Jun 18, 2018

Hi @Axc ,

We have helped you for the transfer. You can check on your case ID for the status. Due to privacy issue, we cannot disclose any information here. If you have any question, please feel free to contact me again.

Thank you.

Raymond C · Oct 29, 2019

I have nightmare with Exabytes.

I request EPP CODE about 6 times and I still haven't received it.
He keep sending me email,
"
Hello Raymond,

Greetings

I have resent the EPP code again to your email account.

Kindly have a check and if the EPP code still not received, please provide us with an alternate email account, so that we could sent the EPP code to new email account.
Awaiting for your response.

--
If you have any enquiries, please do not hesitate to contact us. Thank You! "

It has been 3 days, I still haven't received it.

I don't think he ever send EPP CODE. Any help or advice?

exa-Edward · Nov 7, 2019

Raymond C said:
I have nightmare with Exabytes.

I request EPP CODE about 6 times and I still haven't received it.
He keep sending me email,
"
Hello Raymond,

Greetings

I have resent the EPP code again to your email account.

Kindly have a check and if the EPP code still not received, please provide us with an alternate email account, so that we could sent the EPP code to new email account.
Awaiting for your response.

--
If you have any enquiries, please do not hesitate to contact us. Thank You! "

It has been 3 days, I still haven't received it.

I don't think he ever send EPP CODE. Any help or advice?

Can you PM me your details? I can help you to check on this.

KDN · Apr 26, 2020

Hi Edward,

Where can I find the EPP code? @exa-Edward

korganian · Apr 26, 2020

Beware. Exabytes repeatedly billed me for renewals of domains that were not even in my account. They never did give me a full refund either.

KDN · Apr 27, 2020

korganian said:
Beware. Exabytes repeatedly billed me for renewals of domains that were not even in my account. They never did give me a full refund either.

Yikes. Do you know where I can find the EPP code?

Exabytes.com - your experience with transfer or push.

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