Does anyone know radwebhosting?

Never heard of them, but that sucks. If they use a different email you can't exactly transfer the name out either..lol. Do they give you the option to move a domain from one account to another? Maybe then you could create a new account, move it there, and then transfer it out. But - sounds like they are a small company probably using WHMCS with one of their supported registrars behind it... Good luck hopefully you hear something from them. Did you do a whois lookup and try contacting them through that email?

FPForum said:

Never heard of them, but that sucks. If they use a different email you can't exactly transfer the name out either..lol. Do they give you the option to move a domain from one account to another? Maybe then you could create a new account, move it there, and then transfer it out. But - sounds like they are a small company probably using WHMCS with one of their supported registrars behind it... Good luck hopefully you hear something from them. Did you do a whois lookup and try contacting them through that email?

Click to expand...

Thank you for your advice
They're freenom dealers. I tried to contact freenom. But there was no reply.

But in the past 10 days, I still haven't received any reply.

I've tried all of their contact information.

Hello hicapo,

Welcome to NamePros.

@DomainBoxio might be able to help since he is the one that started that thread.

Good Luck.

Peace,
Kenny

Ref:
https://www.namepros.com/threads/re...5-99-yr-plus-free-cloud-site-builder.1036383/

Hello,

Due to recent modifications in an upstream API, we are currently unable to make modifications to the Domain Privacy programmatically.

We have manually submitted your request and are awaiting confirmation. We are aware of the inconvenient nature of this change and are investigating a long-term solution. In the meantime, we always forward any email communications received to the account's primary email address.

If you need us to reforward any mails from the past 7 days, we can always oblige. As soon as we have the confirmation, we will update.

Again, apologies for this issue, as it is never our intention to cause inconvenience to you as a domain owner.

hicapo said:

Thank you for your advice
They're freenom dealers. I tried to contact freenom. But there was no reply.

But in the past 10 days, I still haven't received any reply.

I've tried all of their contact information.

Click to expand...

Thank you for your help.

DomainBoxio said:

Hello,

Due to recent modifications in an upstream API, we are currently unable to make modifications to the Domain Privacy programmatically.

We have manually submitted your request and are awaiting confirmation. We are aware of the inconvenient nature of this change and are investigating a long-term solution. In the meantime, we always forward any email communications received to the account's primary email address.

If you need us to reforward any mails from the past 7 days, we can always oblige. As soon as we have the confirmation, we will update.

Again, apologies for this issue, as it is never our intention to cause inconvenience to you as a domain owner.

Click to expand...

I understand your difficulty. But you should have told me, but it's ten days now and I still haven't got your answer. You can check my support request.

Now I've looked at my domain name and still haven't changed.

Glad to see they responded here and hopefully your situation will get resolved now @hicapo! I agree though, they should have at least responded to your initial inquiries with an update rather than having to come them out here on NamePros...

@hicapo

I am very sorry for the delay in this matter as we fully appreciate the inconvenience this has caused.

Your request has now been fulfilled. Please reach out if you need any further assistance.

We do appreciate your business, but would like to have been able to deliver a better client experience for your domain name requirements. Again, I am truly sorry about your troubles.

Thank you,

Scott C

FPForum said:

Glad to see they responded here and hopefully your situation will get resolved now @hicapo! I agree though, they should have at least responded to your initial inquiries with an update rather than having to come them out here on NamePros...

Click to expand...

@FPForum

Thank you for your help. I understand their difficulties. I think they should tell me.
Instead of not replying to any of my requests. I think my request is reasonable. Thank you very much for your help!

DomainBoxio said:

@hicapo

I am very sorry for the delay in this matter as we fully appreciate the inconvenience this has caused.

Your request has now been fulfilled. Please reach out if you need any further assistance.

We do appreciate your business, but would like to have been able to deliver a better client experience for your domain name requirements. Again, I am truly sorry about your troubles.

Thank you,

Scott C

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@DomainBoxio

Hello, if you say that the completion is deleting my account, it is done. Now I can't log into my account.

hicapo said:

@DomainBoxio

Hello, if you say that the completion is deleting my account, it is done. Now I can't log into my account.

Click to expand...

Is there still privacy on the domain? Does it show your personal info now? Gonna be hard to transfer if you can't access the Transfer Code, lol..

FPForum said:

Is there still privacy on the domain? Does it show your personal info now? Gonna be hard to transfer if you can't access the Transfer Code, lol..

Click to expand...

@FPForum

Thank you for your help all the time.They helped me close the domain name privacy protection. But I still can't transfer the domain name. Thank you