This applies to enom RESELLER accounts only.
eNom has a $50 per month "Reseller Inactivity Fee" if you have not made a purchase or renewal for a 12 month period. The fee is automatically deducted from you account balance. There is NO notification by email of this fee being assessed. eNom will continue to take this fee monthly until your entire account balance is zero. There are no refunds of the Reseller Inactivity Fee. There is NO warning notification that your account has not been used and you are approaching the deadline for Inactivity.
Telephone Technical support actually answered the phone on a Saturday, and the only hope of recourse is that possibly the Sales department will choose to override the no refund policy. Sales hours are M-F only, so I will update with their response. My eNom ETP may have more influence so I will be contacting them as well.
The fee is inconsistent with what the tech support person had, not that it would have made much difference, he stated it was showing the fee should have been $25 per month.
eNom is already on many peoples DO NOT USE lists, so this is simply a warning if anyone still has an old reseller account with a balance. Check your account and make sure you make a purchase every 12 months. You can download transaction history for the past 18 months in "Reports"
My hope is they will actually want to honor their statements about improving customer service.
https://www.enom.com/blog/improving-customer-support-deserve-better/
Revisit policies and processes that currently make for a cumbersome customer experience, including those around domain renewals, account access, and refunds.
My original thread title was - Warning - eNom Reseller Inactivity Fee, however, I did state to the tech support rep today that I would hold off on full scale social media exposure until the Sales department had the opportunity to make amends on Monday. This is just a friendly pre-warning to them : smile :
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eNom has a $50 per month "Reseller Inactivity Fee" if you have not made a purchase or renewal for a 12 month period. The fee is automatically deducted from you account balance. There is NO notification by email of this fee being assessed. eNom will continue to take this fee monthly until your entire account balance is zero. There are no refunds of the Reseller Inactivity Fee. There is NO warning notification that your account has not been used and you are approaching the deadline for Inactivity.
Telephone Technical support actually answered the phone on a Saturday, and the only hope of recourse is that possibly the Sales department will choose to override the no refund policy. Sales hours are M-F only, so I will update with their response. My eNom ETP may have more influence so I will be contacting them as well.
The fee is inconsistent with what the tech support person had, not that it would have made much difference, he stated it was showing the fee should have been $25 per month.
eNom is already on many peoples DO NOT USE lists, so this is simply a warning if anyone still has an old reseller account with a balance. Check your account and make sure you make a purchase every 12 months. You can download transaction history for the past 18 months in "Reports"
My hope is they will actually want to honor their statements about improving customer service.
https://www.enom.com/blog/improving-customer-support-deserve-better/
Revisit policies and processes that currently make for a cumbersome customer experience, including those around domain renewals, account access, and refunds.
My original thread title was - Warning - eNom Reseller Inactivity Fee, however, I did state to the tech support rep today that I would hold off on full scale social media exposure until the Sales department had the opportunity to make amends on Monday. This is just a friendly pre-warning to them : smile :
Hilarious Tag suggestions