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What can I do? Pay redemption fee to GoDaddy, but the names still in grace period

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omelet

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Ethan G.

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at 22:34, Dec 6:
You are number 1 in queue, with an estimated wait time of 0 Minutes and 1 seconds. Thank you for your patience, one of our experts will be with you shortly.
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at 22:34, Dec 6:
You are now chatting with Ethan G..
omelet
at 22:34, Dec 6:
hello there
Ethan G.
at 22:34, Dec 6:
Hi, thank you for contacting Sales and Support Chat. My name is Ethan G, how may I help you today?
omelet
at 22:35, Dec 6:
I am good thank you
omelet
at 22:35, Dec 6:
i have 3 domain names just expired. I think they are still in grace period, but when I renew them, i have tp pay redemption fee
Ethan G.
at 22:35, Dec 6:
Sure. No worries. Let me check that for you real quick. Could you please verify your 4-digit PIN?
omelet
at 22:35, Dec 6:
the names are: potato.studio, meow.studio, broccoli.studio
Ethan G.
at 22:35, Dec 6:
Ethan G. has sent you a Secure Form: https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700 for future referrence.
omelet
at 22:42, Dec 6:
Ok I will do
Ethan G.
at 22:42, Dec 6:
So to renew these threee

omelet
at 22:42, Dec 6:
since .com, .ca, .co, .company, all of the, are 42 days
Ethan G.
at 22:42, Dec 6:
That would be $330.51
Ethan G.
at 22:42, Dec 6:
With redemption fees, and renewal for 1 yar.
Ethan G.
at 22:42, Dec 6:
All of the domains are just the same.
omelet
at 22:42, Dec 6:
can u please remove the redumption fee for me?
Ethan G.
at 22:42, Dec 6:
It just that the redemption fee applies on the 19th day upon expiration
omelet
at 22:43, Dec 6:
if it is 330.51, I really have no money to renew,,,,have to let them expired and go..
omelet
at 22:43, Dec 6:
if you can help me remove the redumption fee this time, I can renew them right away
omelet
at 22:44, Dec 6:
I think thats win win
Ethan G.
at 22:44, Dec 6:
Unfortunately, we can't remove that
Ethan G.
at 22:44, Dec 6:
But let me check the best I can do to at least lessen the cost
omelet
at 22:45, Dec 6:
thank you
Ethan G.
at 22:47, Dec 6:
I checked this with my manager and he said that our discount aren't working for .STUDIO domains as those domains are Generic top-level domain.
omelet
at 22:48, Dec 6:
if that is the case, I have no solution but to withdraw the names....
omelet
at 22:49, Dec 6:
thats too sad
Ethan G.
at 22:49, Dec 6:
Sorry to hear that, what I could recommend is
Ethan G.
at 22:49, Dec 6:
To wait for them to be released back in our front of site
Ethan G.
at 22:49, Dec 6:
And that would take 90 days upon expirtaion
omelet
at 22:49, Dec 6:
can u please help me get the auth code?
omelet
at 22:50, Dec 6:
so that I can transfer away
Ethan G.
at 22:51, Dec 6:
The domain were already on expired domains means you can transfer them anymore unless you renew them
omelet
at 22:51, Dec 6:
expired domain can still transferred. i know that's common sense
Ethan G.
at 22:51, Dec 6:
The domain were already on expired domains means you can't transfer them anymore unless you renew them
Ethan G.
at 22:51, Dec 6:

Wait, I'll send you a link
Ethan G.
at 22:52, Dec 6:
https://ph.godaddy.com/help/transferring-expired-domain-names-5019
Ethan G.
at 22:53, Dec 6:
It says there "You must complete the transfer during its grace period before the domain name falls into "redemption," which is when the domain name begins its transfer back to the registry for someone else to register it"
omelet
at 22:53, Dec 6:
can u give me 50% off the redemption fee?
omelet
at 22:54, Dec 6:
why not, godaddy can still make half of the redemption fee
Ethan G.
at 22:55, Dec 6:
We could do that for common domain names, like .com , .net , org and etc. not just with .Studio as that is considered as special domain, and trust me I checked this with my manager and he said that there's no code working on .studio domains for redemption and I'm really sorry about that
omelet
at 22:56, Dec 6:
ok
Ethan G.
at 22:58, Dec 6:
Thanks for understanding, so just to verify, would you still want to proceed in renewing these domain names/
omelet
at 22:58, Dec 6:
which one? .studio?
Ethan G.
at 22:59, Dec 6:
Yes,
omelet
at 22:59, Dec 6:
no
Ethan G.
at 23:00, Dec 6:
OH I see, but incase you consider just chat us back when y ou're ready.
Ethan G.
at 23:00, Dec 6:
Anything else for today?
omelet
at 23:01, Dec 6:
ready for what
omelet
at 23:02, Dec 6:
chat back can get discount?
Ethan G.
at 23:02, Dec 6:
Oh I mean, when you re-consider to renew them
omelet
at 23:02, Dec 6:
if I consider to renew them,,,can u give discount?
Ethan G.
at 23:03, Dec 6:
With the redemption fee, we can't. But incase you renew them after you redeem them then yes.
omelet
at 23:04, Dec 6:
redeem?
omelet
at 23:04, Dec 6:
If I renew them, then what s the benefit
Ethan G.
at 23:04, Dec 6:
Redeem means restore them,
Ethan G.
at 23:04, Dec 6:
Benefit of renewing them, you would be able to use them again
omelet
at 23:05, Dec 6:
i dont understand. if I renew them, do I have to chat with you again?
omelet
at 23:06, Dec 6:
"But incase you renew them after you redeem them then yes." then yes for what
Ethan G.
at 23:06, Dec 6:
You can renew them by yourself with the redemption fee of $80.00 each
Ethan G.
at 23:07, Dec 6:
That means, after you pay the redemption fee and renews them again, I would be able to give you discount, not just now as our discount codes aren't working with .studion redemption fees.

omelet
at 23:08, Dec 6:
give me discount for which part? future renew? or what
Ethan G.
at 23:08, Dec 6:
Yes, future renewals.
omelet
at 23:08, Dec 6:
how much
Ethan G.
at 23:09, Dec 6:
Depends what available discount we do have that time, just can't guarantee how much but least would be 15% OFF
omelet
at 23:10, Dec 6:
what 's the regular renew fee?
omelet
at 23:11, Dec 6:
http://www.rwgusa.com/faq_studio_Renew-Grace-Period.htm
omelet
at 23:11, Dec 6:
I checked .studio name grace period is 40 days
omelet
at 23:11, Dec 6:
you lie
omelet
at 23:12, Dec 6:
Grace period for .studio domain name? In accordance with ICANN, Generic Top Level Domains (gTLD) have a 40 day "Grace period" in which a domain name can be renewed without incurring an additional fee. Its important to note however that cpr144449003101 your domain will no longer resolve on the day it expires. After the 40 day grace period, there is a 30 day "Redemption Period" in which you can renew your domain name for an additional $150 USD.
omelet
at 23:12, Dec 6:
do you want me to report your case to namepros? let all the people know how bad you are?
Ethan G.
at 23:13, Dec 6:
That's with ICANN , and you're with Godaddy.
omelet
at 23:13, Dec 6:
godaddy has to follow icann, isn;t it
Ethan G.
at 23:13, Dec 6:
Check this link again
Ethan G.
at 23:13, Dec 6:
https://ph.godaddy.com/help/what-happens-after-domain-names-expire-6700
omelet
at 23:13, Dec 6:
all the registrars have to follow icann
Ethan G.
at 23:14, Dec 6:
To see what happen to the domain after i t expires,
omelet
at 23:14, Dec 6:
I of course know that
omelet
at 23:14, Dec 6:
I have been managing domain names for 12 year, I have 3000 names
Ethan G.
at 23:14, Dec 6:
ICANN set rules for the domain names for each Registrar like godaddy
Ethan G.
at 23:15, Dec 6:
Each registrar has it's own regulations based with ICANN
omelet
at 23:15, Dec 6:
i jsut talked to uniregistry, and dynadot, they all have 40 days grace period
omelet
at 23:15, Dec 6:
OK, I will post on namepros.com
omelet
at 23:15, Dec 6:
fully dislose our chat in there
Ethan G.
at 23:15, Dec 6:
We have the 40 days gracperiod,
Ethan G.
at 23:15, Dec 6:
And it applies
omelet
at 23:16, Dec 6:
but my .studio names still within grace period
Ethan G.
at 23:16, Dec 6:
However there's $80.00 redemption fee on the 19th day upon expiration of the domain
omelet
at 23:16, Dec 6:
according to icann rules, my domain still in grace period
Ethan G.
at 23:16, Dec 6:
Yes, it is. No one said it isn't
Ethan G.
at 23:17, Dec 6:
We're just telling you omelet, that there is redemption fee on the 19th day.
omelet
at 23:17, Dec 6:
I will report godaddy to ICANN too
omelet
at 23:17, Dec 6:
you are against ICANN
omelet
at 23:18, Dec 6:
I will let all of my friend not regist with godaddy, b/c I know how evil you are
omelet
at 23:18, Dec 6:
bad ass
Ethan G.
at 23:18, Dec 6:
Sure, you can if you think there's something we violated , and I respect your decision
omelet
at 23:18, Dec 6:
and I will transfer away all of my names away from godaddy
Ethan G.
at 23:18, Dec 6:
We're not sir, we're just complying with the process, and we're sorry for following it,
Ethan G.
at 23:18, Dec 6:
I've been here for years
omelet
at 23:19, Dec 6:
give me 5 min, I will post something on namepros
Ethan G.
at 23:19, Dec 6:
And it applies to all.
Ethan G.
at 23:19, Dec 6:
Take your time omelet.
omelet
at 23:19, Dec 6:
you are not that good. I have experienced something before. :)
Ethan G.
at 23:20, Dec 6:
I know that Rundong, people always think that, and we can't change that, and we're not here to please you nor tell you the things you wanted to hear, we're here to tell you the truth for you to be aware.
 
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The views expressed on this page by users and staff are their own, not those of NamePros.
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I never give jokes a f*ck

I always fight back

That's great, I have moved my three domains from Godaddy to another registrar with cheap renewal and transfer price.
 
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That's great, I have moved my three domains from Godaddy to another registrar with cheap renewal and transfer price.
I ll transfer all

No more Godaddy in my life
 
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I ll transfer all

No more Godaddy in my life

I did the same too, I transfered all of my domains to Dynadot and Namesilo, GoDaddy change their policy in order to steal our domains, I don't understand why they don't respect Icann grace period !!
 
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I feel sorry for you @omelet. I would have given up on those three domains as a lost cause, just because of the hassle. But I see you did manage to transfer them away for now, at no extra cost. Somewhere in the diatribe, from those 2 GoDaddy support staff, I thought you were told you could not transfer them away before renewing them first. But at least GoDaddy are following ICANN rules and allowed you to transfer them away. A small mercy :) Which is why, like you, I don't trust anything these support staff tell you, without double checking the facts.

What I would ask. What actually is the complete life span of .com domains from 1-45 days after expiry. From the current owners position. OK. The last part is clear. from 31-45 days after expiry you don't own the domain anymore (or do you still own it in the whois). But I would like to get a clear understanding from 0-30 days after expiry. The life span of a domain according to GoDaddy, and what they allow or don't allow you to do during each part of those 30 days. Because I got confused from GoDaddy's support staff's responses, when applying them to .com domains.

@Joe Styler
 
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@stub here's an article describing the expiry lifecycle at GoDaddy https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700

@omelet the policy on all gTLDs is 30 days auto-renew grace, but the name isn't technically moved to an auctions holding account until it receives a bid. Since .studio names don't go through our expiry auctions at all, they never get moved to the holding account so they can be xferred out until we drop the name at day 42. This explains why you were able to move the name out, and also why the support agent was confused, it's a nuance that is difficult to train 3k+ reps on.
 
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@stub here's an article describing the expiry lifecycle at GoDaddy https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700

@omelet the policy on all gTLDs is 30 days auto-renew grace, but the name isn't technically moved to an auctions holding account until it receives a bid. Since .studio names don't go through our expiry auctions at all, they never get moved to the holding account so they can be xferred out until we drop the name at day 42. This explains why you were able to move the name out, and also why the support agent was confused, it's a nuance that is difficult to train 3k+ reps on.

Even your supervisor said the domains cannot transferred

The other staff said he has been with you for many many years, he said I cannot transfer my names

I think you trained your staff to behave like this ways in order to make money.

I have already many experiences with your staff, sometime on phone sometime in chatting. I feel sad and tired.

Sir, @Paul Nicks , Godaddy fucking their customers, tell lies, cheating money, they are fucking shit
 
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Just get the Transfer code and move the 3 domains. problem solved
 
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Just get the Transfer code and move the 3 domains. problem solved
They never gave. Never gave. I need to be very angry and fight against them, after hours and hours of fight. They can give

This time, even to last min, they still told me u could not transfer, or no transfer option. In control panel, I could not request for auth code or unlock names

So it is not just Godaddy staff problem, it’s fully Godaddy problem!! They did not allow customer to request for auth code by themselves, there is no transfer option at all!


I already gave up, I was thinking only renew one name, and pay redemption fee . Then sudden I saw I could request auth code manually. That’s why I could transfer eventually

Godaddy always make things complicated
@Paul Nicks
@Joe Styler

Do you want to give us a sorry in public?

Who is going to come out to say a sorry?
 
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@Paul Nicks
@Joe Styler

Don’t fucking say your company has large number of staff, I hv seen many great companies much larger than you!

That’s not your reason.

You need to say sorry, as you represent Godaddy here at namepros


If I don’t do this for this time, you will keep fucking me in future
 
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We need justice, we need fairness, we need transparency, we need respect!!!!!

@Paul Nicks
@Joe Styler

Be the man, say sorry
 
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@omelet

Try the below step, i think i got transfer code from Godaddy even after expiry date:
Below content is taken from another website


1. To unlock an expired domain name, please perform the following actions:


  • Log into your Account Manager;
  • Next to Domains, click Manage;
  • In the Domains drop-down menu, select Expired Domains;
  • Select the domain name(s) you want to unlock;
  • Click Lock, and then select Off;
  • Click Save.

2. To receive the Auth/EPP code for an expired domain name, you need to:

  • Log in to your Account Manager;
  • Next to Domains, click Manage;
  • In the Domains drop-down menu, select Expired Domains;
  • Select the domain name(s) you need to get the authorization code for, click Email Authorization, and then click OK. The authorization code will be sent to the admin email address for the domain name.
 
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@omelet

Try the below step, i think i got transfer code from Godaddy even after expiry date:
Below content is taken from another website


1. To unlock an expired domain name, please perform the following actions:


  • Log into your Account Manager;
  • Next to Domains, click Manage;
  • In the Domains drop-down menu, select Expired Domains;
  • Select the domain name(s) you want to unlock;
  • Click Lock, and then select Off;
  • Click Save.
2. To receive the Auth/EPP code for an expired domain name, you need to:

  • Log in to your Account Manager;
  • Next to Domains, click Manage;
  • In the Domains drop-down menu, select Expired Domains;
  • Select the domain name(s) you need to get the authorization code for, click Email Authorization, and then click OK. The authorization code will be sent to the admin email address for the domain name.


Hey hey hey bro

Do you think only you knew this? I v been managing these for years!

The thing is Godaddy didn’t allow me to push “unlock” and “ send auth code” button within expired name operational panel they locked that part and I could do nothing . Only option was to pay redemption fee and recover names

Do you understand me?
 
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Hey hey hey bro

Do you think only you knew this? I v been managing these for years!

The thing is Godaddy didn’t allow me to push “unlock” and “ send auth code” button within expired name operational panel they locked that part and I could do nothing . Only option was to pay redemption fee and recover names

Do you understand me?

Sorry bro, It's worked for me, so just shared. May be they changed the policy. I read somewhere in namepros about godaddy changed policy on transfer out expired names.

As you said, just move out all other domains from them.
 
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Sorry bro, It's worked for me, so just shared. May be they changed the policy. I read somewhere in namepros about godaddy changed policy on transfer out expired names.

As you said, just move out all other domains from them.

Yes I know you are very kind and sweet. I really appreciated

some of my expired godaddy names cannot order auth code through that procedure, some can.
 
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@Paul Nicks
@Joe Styler

Dont forget You two have to represent Godaddy to say sorry.

You have 48 hours to react positively.


thank you
 
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oh this thread is moved.
 
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Of course we are sorry the agent gave you incorrect information about the transfer but they did give you the article a couple times in the conversation https://ph.godaddy.com/help/transferring-expired-domain-names-5019 that tells you how to transfer an expired domain without paying the renewal fee which is what you did in the end. As someone pointed out you were also incorrect in how ICANN's expiration policy works. I have found it is better to be humble in my life as I am frequently enough incorrect despite the best intentions and try to extend the same grace to others as I hope to get myself. I am glad this worked out ok for you in the end and sorry again that you did not get the information quickly and clearly. The agent was correct that if you wanted to renew the domain late with us there is an additional fee.
 
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Of course we are sorry the agent gave you incorrect information about the transfer but they did give you the article a couple times in the conversation https://ph.godaddy.com/help/transferring-expired-domain-names-5019 that tells you how to transfer an expired domain without paying the renewal fee which is what you did in the end. As someone pointed out you were also incorrect in how ICANN's expiration policy works. I have found it is better to be humble in my life as I am frequently enough incorrect despite the best intentions and try to extend the same grace to others as I hope to get myself. I am glad this worked out ok for you in the end and sorry again that you did not get the information quickly and clearly. The agent was correct that if you wanted to renew the domain late with us there is an additional fee.


Thank you for your attitude. But your still explained for your agent quite bit. As customers, we are not required to have extensive and accurate knowledge; however, we pay you Godaddy money for our services. You need to have the accurate knowledge.

@Joe Styler , you are humble. But your staff and agents not humble. And you can not require customers to be humble and soft. If we are in that case, we lost our money, we got cheated, and we are fully raped.

I have lost all the confidences and trust in your agents. tons of bad experiences.

But thank you for your "sorry", even I feel you still try to defend yourself.
 
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If you knew more than the rep, then why goat them into that painful conversation.

Your domain meow.studio Expires on 2018-11-07, at 95% of registers after 30 days they require a redemption fee. Dealing with Godaddy for a long time, the transfer out rules after grace expiration is not a common question among the clients. This is more of a domainer loophole, mainly people who have been using the expiration process to get a free pricing quote, or get some free advertising for their domain. So that loophole is closed now.

The rep was pretty patient with you, you weren't asking for a discount, you were looking for a freebie.
There rules are pretty straight forward 30 days into expiry the domain is now in a redemption state, and for that service they have to charge you. It doesn't matter if you have 230 domains there, they make maybe $75 per year off you if they are lucky, minus the service costs of providing lengthy customer support.

I bet you that you need Godaddy, more than they need you, but you will never admit it.

Dynadot, they charge a $10 fee for that 31-40 day renewal period, and after that it would be that top level redemption fee.

I would think you have learned enough at namepros to at least not even waste your time looking for a coupon, and just move them out.
 
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Thank you for your attitude. But your still explained for your agent quite bit. As customers, we are not required to have extensive and accurate knowledge; however, we pay you Godaddy money for our services. You need to have the accurate knowledge.

@Joe Styler , you are humble. But your staff and agents not humble. And you can not require customers to be humble and soft. If we are in that case, we lost our money, we got cheated, and we are fully raped.

I have lost all the confidences and trust in your agents. tons of bad experiences.

But thank you for your "sorry", even I feel you still try to defend yourself.


And it is not just because of the accuracy of the knowledge. it is about the attitude and ethics.

Your agent always want to cheat me for making more money, I think maybe they take some sales commissions or not- I dont know, I cannot judge.
 
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If you knew more than the rep, then why goat them into that painful conversation.

Your domain meow.studio Expires on 2018-11-07, at 95% of registers after 30 days they require a redemption fee. Dealing with Godaddy for a long time, the transfer out rules after grace expiration is not a common question among the clients. This is more of a domainer loophole, mainly people who have been using the expiration process to get a free pricing quote, or get some free advertising for their domain. So that loophole is closed now.

The rep was pretty patient with you, you weren't asking for a discount, you were looking for a freebie.
There rules are pretty straight forward 30 days into expiry the domain is now in a redemption state, and for that service they have to charge you. It doesn't matter if you have 230 domains there, they make maybe $75 per year off you if they are lucky, minus the service costs of providing lengthy customer support.

I would think you have learned enough at namepros to at least not even waste your time looking for a coupon, and just move them out.


No you didnt read through whole thing.

They said names not be able to transferred-----> this is wrong
They said grace period is 18 days----> this is wrong
They blocked me from transfer and request for auth code----> this is wrong


Long story short, easiest way to solve my problem is to follow rules and let me transfer away. But this is painful, no Godaddy staff nicely serve me in that way.
 
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If you knew more than the rep, then why goat them into that painful conversation.

Your domain meow.studio Expires on 2018-11-07, at 95% of registers after 30 days they require a redemption fee. Dealing with Godaddy for a long time, the transfer out rules after grace expiration is not a common question among the clients. This is more of a domainer loophole, mainly people who have been using the expiration process to get a free pricing quote, or get some free advertising for their domain. So that loophole is closed now.

The rep was pretty patient with you, you weren't asking for a discount, you were looking for a freebie.
There rules are pretty straight forward 30 days into expiry the domain is now in a redemption state, and for that service they have to charge you. It doesn't matter if you have 230 domains there, they make maybe $75 per year off you if they are lucky, minus the service costs of providing lengthy customer support.

I bet you that you need Godaddy, more than they need you, but you will never admit it.

Dynadot, they charge a $10 fee for that 31-40 day renewal period, and after that it would be that top level redemption fee.

I would think you have learned enough at namepros to at least not even waste your time looking for a coupon, and just move them out.

I know more than them? maybe. I deal with domain everyday, same to them. I know this issues can be solved in my way. But reality is that even I know the truth, I cannot do whatever I feel rightfully. They just block me from behaving reasonablly.

I want to transfer the name, they said no this is not allowed, you have to pay first.

I discussed with them regarding grace period and redemption period, I feel they have no sufficient and accurate knowledge.
 
0
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If you knew more than the rep, then why goat them into that painful conversation.

Your domain meow.studio Expires on 2018-11-07, at 95% of registers after 30 days they require a redemption fee. Dealing with Godaddy for a long time, the transfer out rules after grace expiration is not a common question among the clients. This is more of a domainer loophole, mainly people who have been using the expiration process to get a free pricing quote, or get some free advertising for their domain. So that loophole is closed now.

The rep was pretty patient with you, you weren't asking for a discount, you were looking for a freebie.
There rules are pretty straight forward 30 days into expiry the domain is now in a redemption state, and for that service they have to charge you. It doesn't matter if you have 230 domains there, they make maybe $75 per year off you if they are lucky, minus the service costs of providing lengthy customer support.

I bet you that you need Godaddy, more than they need you, but you will never admit it.

Dynadot, they charge a $10 fee for that 31-40 day renewal period, and after that it would be that top level redemption fee.

I would think you have learned enough at namepros to at least not even waste your time looking for a coupon, and just move them out.


Plus, as a business, they should precious each of customers, consider each of us as valuable member. But I didnt see that from godaddy

You can see they dont me, no problem. I have uniregistry, $8.4/ year to renew com, and I have moved 2000 names to them already. I have namesilo, around 500 over them. I have dynadot, and a few other options

Internet not just have godaddy, domain registries all over there. If godaddy treat me in this shitty way, that's because this is their standard to treat small customers like me. If this fundamental services is in so bad quality, how can you expect them to do more ?

You are with godaddy, that;s you choice. I am just pointing out truth.

Godaddy doesn need me, come on, I dont need them either.
 
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Of course we are sorry the agent gave you incorrect information about the transfer but they did give you the article a couple times in the conversation https://ph.godaddy.com/help/transferring-expired-domain-names-5019 that tells you how to transfer an expired domain without paying the renewal fee which is what you did in the end. As someone pointed out you were also incorrect in how ICANN's expiration policy works. I have found it is better to be humble in my life as I am frequently enough incorrect despite the best intentions and try to extend the same grace to others as I hope to get myself. I am glad this worked out ok for you in the end and sorry again that you did not get the information quickly and clearly. The agent was correct that if you wanted to renew the domain late with us there is an additional fee.


Let me ask you one simple question:

If I am a newbie, without any knowledge in domaining, what would the situation be like eventually?


I think I would pay $300+ bucks for the redemption fee, as the only choice to keep the names I love- this is fully according to Godaddy agent's information.

However, is that the only way? No. But you staff said no other ways.
Can I save the $300+ redemption fee? Yes, but your staff said must pay to keep the names.

Without my insist, my names could not transferred away.


fact.
 
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