GoDaddy Account Push Option Now Requesting Email Confirmations From All Parties???

wwwweb · Mar 22, 2017

Anyone come across a push, and from taking 1 minute, it now takes however long it takes for all parties to confirm email confirmations.

First it will send an email asking you to confirm the account change then it will ask the other party to confirm the account change, then once confirmed it will go back into pending update, and start the push process? At which point the incoming account party has to manually accept the account push.

Updates have been submitted and can take up to 5 days to display.

I got like 5 emails over the course of a single push.

It was a real pain, the newbie experience will not be fun, Anyone come across this yet?

usernamex · Oct 23, 2017

Thanks @creataweb - you did change contact with push correct? And were you pusher or pushee? LOL

There is a tiny detail I found which could be the source of the issue.

https://www.godaddy.com/help/move-a-domain-to-another-godaddy-account-822
If you know the recipient's customer number, select I have... and then enter the account login information. The email address entered must be the same email used for the shopper account contact email, not the domain administrator email.

So that makes me curious, what is my "shopper account contact email" and IF that does NOT match what GD is expecting, could that be the reason for the failure? That would help explain why it is working for some people and not for others. Hmm . . .

creataweb · Oct 23, 2017

usernamex said:
Thanks @creataweb - you did change contact with push correct? And were you pusher or pushee? LOL

There is a tiny detail I found which could be the source of the issue.

https://www.godaddy.com/help/move-a-domain-to-another-godaddy-account-822
If you know the recipient's customer number, select I have... and then enter the account login information. The email address entered must be the same email used for the shopper account contact email, not the domain administrator email.

So that makes me curious, what is my "shopper account contact email" and IF that does NOT match what GD is expecting, could that be the reason for the failure? That would help explain why it is working for some people and not for others. Hmm . . .

I think I did it that way. I pushed it to someone else. I am not a GD fan and these were names I had pushed to me awhile back. The rest are being transferred out because their UI is horrible and the support is slow and

lol

Thirwell Castle · Oct 23, 2017

Hi guys, if I initiate the transfer but click the do not change option will that go through without stress especially when dealing with buyers who don't like anything techy?

Thirwell Castle · Oct 23, 2017

is there an easy way to do this without frustrating the buyer?

usernamex · Oct 23, 2017

Yes @Thirwell Castle the problem with push without change is then you have to make sure you can trust the buyer to change the info after the push is complete, which is unlikely

usernamex · Oct 23, 2017

Thirwell Castle said:
is there an easy way to do this without frustrating the buyer?

The only way I know is set up a brand new account, push the domain yourself, change the contact info and hand the entire account over to the buyer, who can then figure out how to push to themselves to their existting account, or they can ask customer support to merge their accounts.

Kenny · Oct 23, 2017

usernamex said:
The only way I know is set up a brand new account, push the domain yourself, change the contact info and hand the entire account over to the buyer, who can then figure out how to push to themselves to their existting account, or they can ask customer support to merge their accounts.

^^^^^ This ^^^^^

Peace,
Cyberian

Thirwell Castle · Oct 23, 2017

usernamex said:
The only way I know is set up a brand new account, push the domain yourself, change the contact info and hand the entire account over to the buyer, who can then figure out how to push to themselves to their existting account, or they can ask customer support to merge their accounts.

Alright, seems this is better.
Thanks.

usernamex · Oct 23, 2017

@Joe Styler @Paul Nicks

What is the "shopper email address" ? It's worded like that all over GD help. If that is what is causing all the problems with change of owner with push, I would gladly update. I use coded email addresses for different purposes so I can easily imagine my shopper email does not match my whois email.

See top of page for my hypothesis
https://www.namepros.com/posts/6404248/

Joe Styler · Oct 23, 2017

usernamex said:
@Joe Styler @Paul Nicks

What is the "shopper email address" ? It's worded like that all over GD help. If that is what is causing all the problems with change of owner with push, I would gladly update. I use coded email addresses for different purposes so I can easily imagine my shopper email does not match my whois email.

See top of page for my hypothesis
https://www.namepros.com/posts/6404248/

shopper email is the email on your account not the whois.

usernamex · Oct 23, 2017

Thanks for the quick reply @Joe Styler

OK well then my theory might be true. The email under "My Profile" is NOT the same as the email in my "Domain Registration Defaults" so if someone is attempting to push a domain to me, the shopper email is not equal to the default profile email, thus it is failing. Although it would be more helpful if I got a notice at either or both email addresses so that I could fix it, instead of nothing.

Will update my account and see about doing a test push.

dr manos · Oct 23, 2017

Gaining party approves the account change, also can opt out the transfer lock of 60 days there

My major problem is that godaddy at 2017 has no option to automatically put the whois contact details that are default to account and every time need to enter by hand.

Also after account change if previous owner has listed the name at tdnam, can bot be listed by new owner, generally paleolithic system and need to contact support again and again

Name Trader · Oct 24, 2017

It's honestly easier to transfer to another registrar and transfer it back to GoDaddy than to push domains between 2 GoDaddy Accounts. Think about that

thedotsol · Oct 24, 2017

stub said:
It's honestly easier to transfer to another registrar and transfer it back to GoDaddy than to push domains between 2 GoDaddy Accounts. Think about that

And it's cheaper too.

Joe Styler · Oct 24, 2017

The change process was redone after feedback from here and other places to make it easier, so it was harder at one point in the past and it is working pretty smoothly overall now with the updates. The help center has some articles that explain any of the needed steps, but most are intuitive. https://www.godaddy.com/help/move-a-domain-to-another-godaddy-account-822?

Name Trader · Oct 25, 2017

Joe Styler said:
The change process was redone after feedback from here and other places to make it easier, so it was harder at one point in the past and it is working pretty smoothly overall now with the updates. The help center has some articles that explain any of the needed steps, but most are intuitive. https://www.godaddy.com/help/move-a-domain-to-another-godaddy-account-822?

Luckily I don't have many pushes to or from my GD account any more. But GD have now forced this system onto transfers into GoDaddy also. Well at least for my last transfer in

jk23 · Dec 13, 2017

boziffous said:
@Joe Styler

I'm having the same issue pushing a domain.

I began the push on June 17th by entering the buyer's email address and also entering by entering new details. I confirmed the contact info update email. Buyer never received the email. Domain in question has never shown up in the outgoing account changes for me or in the incoming account changes for buyer. Domain has stayed in pending update status since starting the push. I tried clicking the resend emails button on June 19th for the domain in question but no email was ever received by me or the buyer. This morning I tried to cancel the update and the system gave a message that said it was processing the cancellation but the domain is still in pending update status 10 hours later. When I spoke with GoDaddy support via chat this morning I seemed to know more about the process of account changes than they did.

Also, if I push a domain I don't want to have to leave the contact details as my own. I'm still getting emails 7+ years later for some domains I previously sold that the buyers never bothered to update their contact info for.

I am having this same issue - several months later. I have contacted GoDaddy customer support via chat. They couldn't help me there. I have had to call in twice, and they still weren't able to resolve the problem. A domain account change should not be this complicated.

Thanks GoDaddy!

offthehandle · Dec 13, 2017

There are transfer problems, I wrote in another post about whois info after privacy removed, does not auto populate. GD manually did it for me on their end and took 3 days to get auth code. The human interface software needs serious attention, not smooth and 4 hours invested for now 4 transfers. However, I must say they have great customer reps to talk to 24 hrs a day and everybody tries to help but the bottom line is software issues everywhere. I have seen so many bugs elsewhere in various screens using it.

GoDaddy Account Push Option Now Requesting Email Confirmations From All Parties???

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