Fabulous domains customer support

Just imho -

if the $560 "credit" is a domain price you paid

if the domain is registered at fabulous

if whois output does NOT say "pending sale" in the bottom part

if the domain is still shown as being for sale on parking page and/or fabulousdomains dot com and/or afternic partner registrars (which sales channel fabulous is also using for their inhouse domains)

then the purchase never came through by some reason, nor is it pending, so it would not harm just to try repurchase the domain using your account balance as a payment method.

Of course fabulous may give better recommendations, there is Australian phone No at fabulous / (not fabulousdomains) contact us page
Telephone:
+61 (2) 8213 3006

Thanks Tony. The pending sale status was there, but i was concerned that i did not hear back from them for a week and no acknowledgement from customer support. They have now replied. It appears they are going through a transition perhaps a merger etc.