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status-monitor Why am I being logged out?

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ikhub

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Everytime I open namepros in chrome I need to login, even if I check the "stay logged in" option. Noticed this from today only. Anyone facing same issue or its me only?



Updates from NamePros:

Update on Mar 1, 2017 at 12:48 AM EST:

Login rates are returning to normal levels and we're no longer able to reproduce the issue. If you're still being logged out repeatedly, please let us know.

On Feb 28, Amazon Web Services, a popular service provider, experienced significant outages, resulting in several features on NamePros and other websites partially breaking. These issues were unrelated and were resolved by Amazon.

--Paul Buonopane
 
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The views expressed on this page by users and staff are their own, not those of NamePros.
Got logged out just now
On Chrome
Windows 10

However, on my device with Android, working just fine.

Our system didn't log your session being deleted, so I suspect your browser just lost the cookie somehow.
 
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This is happening for me again.
 
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Same here. 2x on mobile in 2 days.
 
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Yeah I had huge memory leak a few minutes back 11gigs only thing open was browser and this site.
 
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Had to log in though I had very recently been logged in...

Just now (3:41PM Eastern Time - USA) I clicked "Thank" and the page became what you see in the screen shot. Browser: Chrome Version 58.0.3029.96 (64-bit)

upload_2017-6-1_15-42-49.png
 
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Happening to me as well. Yesterday.

Peace,
Cy
 
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Just deployed an update that will hopefully prevent this from happening in the future, as well as repair it for users to whom it has already happened. The only catch is that it may occasionally cause problems with very old or obscure browsers. I've tested a wide variety and haven't encountered any problems. The problem I'm worried about is an incorrect error from the browser stating that it's encountered a redirect loop or too many redirects, so if you see such an error, let me know.
 
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Yeah I had huge memory leak a few minutes back 11gigs only thing open was browser and this site.

Had to log in though I had very recently been logged in...

Just now (3:41PM Eastern Time - USA) I clicked "Thank" and the page became what you see in the screen shot. Browser: Chrome Version 58.0.3029.96 (64-bit)

I profiled various pages and wasn't able to detect a memory leak. It's likely that you both have an extension that's interacting with the page in some way, resulting in a memory leak. A poorly designed ad blocker might be the cause, for example, since it runs code each time a request is made.
 
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Please let us know if this happens again today or anytime in the future. We believe it is fixed. If it does happen again, please notate the date and time that it happened so we can investigate.

Thanks for all your help,

@atinc @JB Lions @Cyberian @AGAME @creataweb @domainventure and anyone else.
 
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It was happening several times a day but has not happened for a few days now
 
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@Paul Buonopane Possible bug in the quote below, unless two-step requires logging in every 30 days even if the member is always active and checked "Stay logged in" (Which would make sense from a security standpoint, so maybe it's not a bug). ;)
i don't get it
I was logged in at al times
then suddenly 2 hours back i click the usual all watched threads link to get on np like I always do and then am asked to login. when I enter my info I am, automatically taken to 2step verify screen.
 
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@Paul Buonopane Possible bug in the quote below, unless two-step requires logging in every 30 days even if the member is always active and checked "Stay logged in" (Which would make sense from a security standpoint, so maybe it's not a bug). ;)

Not a bug; that's standard practice for 2FA. It's usually either 14 or 30 days.
 
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