Backordered a misspelled domain with SnapNames

I did that once. No refunds

Pretty shady on their part to "catch" it for me when I could have just registered it. Thanks for your input.

infmoney said:

Pretty shady on their part to "catch" it for me when I could have just registered it. Thanks for your input.

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Fully agree with you...

I guess I'll try my best to get a refund and if I can't get it, I'll take it on the chin. $79 lesson learned haha.

Hi, what's the domain, maybe it has value!?

I hope you aren't an English teacher that accidentally misspelledd onomatopoeia because that would be unfortunate . . . and yes I know

The domain has no value, I rather not share the domain as I'm still trying to catch it. I'm far from an english teacher

So they finally charged the $79 for it today. Tried to call their toll free number and it doesn't work. Anyone know how I can get a hold of them on the phone? This is ridiculous... They register an available domain and charge me $79, shouldn't they have some sort of algorithm to only catch names that are in pending delete status and not freely available domains?

infmoney said:

So they finally charged the $79 for it today. Tried to call their toll free number and it doesn't work. Anyone know how I can get a hold of them on the phone? This is ridiculous... They register an available domain and charge me $79, shouldn't they have some sort of algorithm to only catch names that are in pending delete status and not freely available domains?

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I asked them this exact question and no, they don't have that smartness. They WILL register an available domain and call it "dropcatch" and bill you for it. Good luck to you in trying to convince them. Maybe you'll have better luck than me

infmoney said:

They register an available domain and charge me $79, shouldn't they have some sort of algorithm to only catch names that are in pending delete status and not freely available domains?

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While tasting has nearly disappeared, it can sometimes happen that a domain is registered and then deleted within 5 days (tasted), and even later (no refund). Actually, a domain can be deleted at once, whenever you want.

As far as they are concerned, the name could have been registered and just dropped, the scripts don't take into account the history of the domain name.
They did the job.

The problem here is that one of their partner registrars must have registered the name on your behalf, so I guess they have to pay them. In fact I suppose they have zero control over the domain name and can't delete it on their own.

It's happened to me before. I got a refund. Good luck. Explain the domain was available to handreg.

Thanks guys, I will try to contact them tomorrow. Their toll free support number rang twice and just failed to connect every time. They haven't replied to my email either.

It happened to me too.
registered already very often typos.... (accidentially) sometimes good ones!

infmoney said:

Thanks guys, I will try to contact them tomorrow. Their toll free support number rang twice and just failed to connect every time. They haven't replied to my email either.

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What happened finally?

Jeez that has to suck. I hope they got it refunded for you. Even then, $79 to backorder a domain is a bit high.

They told me they would give me a refund but they would have to ban me per their TOS. I told them to go ahead and give me a refund since I rather not deal with people like that anyways.

They registered an available domain and charged me for a successful backorder when I could have registered it myself (domain was not in pending delete status nor was it ever registered). Ended up catching the domain with DropCatch.com and sold it already.

I explained to them nicely(on the phone with the customer support lady & through support email) that the domain was never registered or in pending delete status and they gave me this auto-response

"Thank you for contacting SnapNames Support. Please be advised that per the SnapNames Terms of Service, all sales are final.

A refund for the domian name in question would result in the suspension of your SnapNames service. Please advise if you would like to proceed with the refund given this information.

Regards,
The SnapNames Support Team"

infmoney said:

Ended up catching the domain with DropCatch.com and sold it already.

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I don't understand this line. Please care to explain?

I caught the right domain (the one I intended to catch in the first place) with Dropcatch.com?

I've never personally used snapnames but if that is how they wish to conduct their business, im glad I am not part of that. Any reasonable dom registrar would give a refund in this case. It is unethical to register an open domain for a client through the use of a backorder credit, regardless if its with Snap names, enom or even GoDaddy.

Shianna-EBN said:

I've never personally used snapnames but if that is how they wish to conduct their business, im glad I am not part of that. Any reasonable dom registrar would give a refund in this case. It is unethical to register an open domain for a client through the use of a backorder credit, regardless if its with Snap names, enom or even GoDaddy.

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I heard a lot of good things about them which is why I even bothered using them for the backorder. Was surprised to see how they dealt with the situation. Just an automated support response. This was the follow up after I told them to go ahead and refund me and close my account :

"Thank you for your reply. A refund in the amount of $79 has been issued to the credit card on your account. Your account has been permanently suspended.

Regards,
The SnapNames Support Team"

That's crazy, because they have sketchy business practices, they ban you for not sitting there and getting ripped off. Im curious, why do you use snapnames for backordering? It really does seem like they have one of the highest prices around, are they just really good at snagging names?

From what I've seen on the forums, they are one of the best at catching names. I don't backorder too often so I wouldn't know. I managed catching the domain with Dropcatch.com for $59.

infmoney said:

I caught the right domain (the one I intended to catch in the first place) with Dropcatch.com?

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Okay. Cool. And you sold it for how much? Congrats on the sale anyway. Never knew you still come around bro. It is very hard to see you these days.

jideofor said:

Okay. Cool. And you sold it for how much? Congrats on the sale anyway. Never knew you still come around bro. It is very hard to see you these days.

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Thanks, I only sold it for $150, so I turned a small profit. Wanted more for the domain, but I made a new connection for future business so all in all not bad.

I don't participate as much as I used to, but I'm still around checking threads weekly