- Impact
- 4,523
Fellow members,
Today I woke up to an email from GoDaddy saying that one of my domains had been canceled. I thought this was very strange because I just renewed it on January 12th.
I immediately checked my account and it was completely gone.
I proceeded to call GoDaddy, who essentially didn't have a clue what was going on and said there were ZERO notes in the system that would suggest it had changed accounts. They asked me to forward them the cancellation notice, which I did.
I checked the whois, and it's at GoDaddy still, but now under privacy.
I told them it seems clear to me that the domain has been stolen despite having two-factor authentication.
I was told that all communication needed to be conducted via email in order to create a paper trace. So we proceeded through email.
An hour or so later, I received a call from one of the GoDaddy reps telling me that my domain had been sold through Afternic but there were no further details available. This was interesting, because the domain had no Buy It Now price on my Afternic account AND I hadn't received any emails from Afternic about an offer. The domain is actually still listed on afternic with no price, but the ability to make an offer. (I just checked my afternic account).
Anyway, the rep tells me to call afternic, so that's exactly what I do. I get on a long hold for 35 minutes, only to get a rep on the phone that tells me afternic is not open on the weekends and nobody can help me until Monday. He can't even confirm if they have sold it.
Now, what I don't understand is how Afternic have managed to remove my domain from my GoDaddy account without my consent and How GoDaddy are not able to put it back?
Essentially my domain has been stolen, but from GoDaddy/Afternic...
I'm extremely frustrated at this point, and really have no clue what's going on. How can afternic first of all sell a domain that wasn't for sale? and secondly, how can they then remove it from my GoDaddy account overnight without any kind of warning or consent?
This is worrying and I think that I'll have to move all of my domains out of GoDaddy after this experience.
Update: At this GoDaddy can't do anything and I need to wait until someone is available during business hours at Afternic... (despite the fact that GoDaddy owns afternic)
Today I woke up to an email from GoDaddy saying that one of my domains had been canceled. I thought this was very strange because I just renewed it on January 12th.
I immediately checked my account and it was completely gone.
I proceeded to call GoDaddy, who essentially didn't have a clue what was going on and said there were ZERO notes in the system that would suggest it had changed accounts. They asked me to forward them the cancellation notice, which I did.
I checked the whois, and it's at GoDaddy still, but now under privacy.
I told them it seems clear to me that the domain has been stolen despite having two-factor authentication.
I was told that all communication needed to be conducted via email in order to create a paper trace. So we proceeded through email.
An hour or so later, I received a call from one of the GoDaddy reps telling me that my domain had been sold through Afternic but there were no further details available. This was interesting, because the domain had no Buy It Now price on my Afternic account AND I hadn't received any emails from Afternic about an offer. The domain is actually still listed on afternic with no price, but the ability to make an offer. (I just checked my afternic account).
Anyway, the rep tells me to call afternic, so that's exactly what I do. I get on a long hold for 35 minutes, only to get a rep on the phone that tells me afternic is not open on the weekends and nobody can help me until Monday. He can't even confirm if they have sold it.
Now, what I don't understand is how Afternic have managed to remove my domain from my GoDaddy account without my consent and How GoDaddy are not able to put it back?
Essentially my domain has been stolen, but from GoDaddy/Afternic...
I'm extremely frustrated at this point, and really have no clue what's going on. How can afternic first of all sell a domain that wasn't for sale? and secondly, how can they then remove it from my GoDaddy account overnight without any kind of warning or consent?
This is worrying and I think that I'll have to move all of my domains out of GoDaddy after this experience.
Update: At this GoDaddy can't do anything and I need to wait until someone is available during business hours at Afternic... (despite the fact that GoDaddy owns afternic)
Last edited:
