status-monitor Why am I being logged out?

ikhub · Feb 26, 2017

Everytime I open namepros in chrome I need to login, even if I check the "stay logged in" option. Noticed this from today only. Anyone facing same issue or its me only?

Updates from NamePros:

Update on Mar 1, 2017 at 12:48 AM EST:

Login rates are returning to normal levels and we're no longer able to reproduce the issue. If you're still being logged out repeatedly, please let us know.

On Feb 28, Amazon Web Services, a popular service provider, experienced significant outages, resulting in several features on NamePros and other websites partially breaking. These issues were unrelated and were resolved by Amazon.

--Paul Buonopane

Paul · Feb 27, 2017

What browsers and devices are you using?
Do you check the "Stay logged in" box?
Do you have 2FA enabled?

Domains - Wanted · Feb 27, 2017

No problem here any more. Closed browser tab and opened again. Still logged-in

Using Android's Chrome, "Stay logged-in" checked, 2FA not enabled.

Eric Lyon · Feb 27, 2017

Paul Buonopane said:
What browsers and devices are you using?

Do you check the "Stay logged in" box?

Do you have 2FA enabled?

Confirmed, I am getting logged out as well now, once every 1 to 2 hours.

1. Firefox 51.0.1 (32-bit)
2. Yes, box checked
3. Yes, 2FA enabled

wwwulff · Feb 27, 2017

1. Firefox
2. Yes
3. No

WhoaDomain.com · Feb 27, 2017

I don't get it? Doesn't happen to me. I eat plenty of Fiber daily. I get a "log out" every morning. I just flush and no more problems.

Keith · Feb 27, 2017

It's no good. Cleared cookies and still same prob. iPhone 6 safari here...

NameOmnia · Feb 27, 2017

I am booted out every hour or so.
I am on Chrome

Justin Matmor · Feb 27, 2017

me too. i am on explorer

Domaniak · Feb 27, 2017

Paul Buonopane said:
What browsers and devices are you using?

Do you check the "Stay logged in" box?

Do you have 2FA enabled?

No problem here. Using Chrome on Windows7. Stay logged in box checked. 2FA is off.

ivey · Feb 27, 2017

Just happened to me.

NameOmnia · Feb 27, 2017

I have no 2FA.
I have just been booted out again even if I have the tick on the stay logged in

Paul · Feb 27, 2017

Made a few more attempts to fix it. We're not able to reproduce it now, but it's unpredictable. It's unfortunate that we had to replace the default persistent login system so abruptly.

Domains - Wanted · Feb 27, 2017

Domains - Wanted said:
No problem here any more. Closed browser tab and opened again. Still logged-in
Using Android's Chrome, "Stay logged-in" checked, 2FA not enabled.

Now I'm getting logged off every few minutes. Just started about half an hour ago

Paul123 · Feb 27, 2017

Same problem here.

Eric Lyon · Feb 27, 2017

Is anyone able to make it happen consistently?

If so, could you provide us with steps to do it? That'll help us fix it.

Thanks,

Domains - Wanted said:
Now I'm getting logged off every few minutes.

It should only happen every 1 to 2 hours. Are you sure it's happening every few minutes?

AndyM · Feb 27, 2017

Yesterday (on mobile) I was logged out every time I closed my chrome app and restarted it. Not happening today, still logged in.

Not using 2FA.

Domains - Wanted · Feb 27, 2017

Eric Lyon said:
It should only happen every 1 to 2 hours. Are you sure it's happening every few minutes?

Every half hour to an hour.

Justin Matmor · Feb 27, 2017

Domains - Wanted said:
Every half hour to an hour.

me too.
i am using an android note 3

Sinh · Feb 27, 2017

I had 3 times "logged out" during some hours until now, Happened to all from Chrome, Safari in Mac and Iphone.

-EM- · Feb 27, 2017

I get logged out every time, PC and my s7. Do I have to hit log out and try to log in again?

DiogoP · Feb 27, 2017

-EM- said:
I get logged out every time, PC and my s7. Do I have to hit log out and try to log in again?

@-EM- In my S7edge is working fine. Try to logout and login again and close all the tabs on PC, close the browser and try again, worked for me.

AndyM · Feb 27, 2017

I was inactive for 25 mins and then got logged out. Using chrome on windows.

Dominic Belley · Feb 27, 2017

Eric Lyon said:
It should only happen every 1 to 2 hours. Are you sure it's happening every few minutes?

Why do you say "it should".
Is this a new settings, to be logged out every 1-2 hours?

MasterOfMyDomains · Feb 27, 2017

Avtar629 said:
I don't get it? Doesn't happen to me. I eat plenty of Fiber daily. I get a "log out" every morning. I just flush and no more problems.

Thanks for sharing that
The problem still persists here

Sinh · Feb 27, 2017

Me too, it still keeps going on here

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