Entire GoDaddy account repossessed!

As I've said before. Caveat Emptor. You are all grown-ups and can draw your own conclusions. Also, everyone has different levels of risk. I've done my piece of pointing out what you will face, should you ever run foul of GoDaddy's fraud squad. With mostly predictable results. SWED and me have been the lucky ones. You might not be so lucky. I will accept some moderate risks. But I'm definitely am not risking all my domains at GoDaddy. You can do whatever you like. No skin off my nose. But I don't want to go thru that again and potentially lose the argument, next time. Once bitten twice shy. Fool me once, shame on you. Fool me twice, shame on me. So. I'm done with this thread. Unless provoked

stub said:

As I've said before. Caveat Emptor. You are all grown-ups and can draw your own conclusions. Also, everyone has different levels of risk. I've done my piece of pointing out what you will face, should you ever run foul of GoDaddy's fraud squad. With mostly predictable results. SWED and me have been the lucky ones. You might not be so lucky. I will accept some moderate risks. But I'm definitely am not risking all my domains at GoDaddy. You can do whatever you like. No skin off my nose. But I don't want to go thru that again and potentially lose the argument, next time. Once bitten twice shy. Fool me once, shame on you. Fool me twice, shame on me. So. I'm done with this thread. Unless provoked

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Well said! With all due respect and gratitude to @Joe Styler for his invaluable support to NP members, as well as many other, I'm sure, swell people at GoDaddy. Always happy to see issues resolved, as was the case here, but haven't heard anything about any review or changes in GoDaddy's procedures in this respect. This is understandable, of course, given the relatively small number of such cases from GoDaddy's point of view. So they'll carry on same as before. So thanks, but no thanks, I'm 100% behind @stub here, almost literally, learning from other peoples experiences for a change

I have not had any issues with godaddy.

will continue using them.

might even expand my use with a reseller.

stub said:

Yep. I agree with your last sentence

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That is really nice then.

Joe Styler said:

I sure hope I am not gone tomorrow GoDaddy is a big company with many people in various departments. I have been with them since they had two offices, now I don't know how many we have all over the world. Many things have changed in that time but one that has remained constant is our care for the customers who are the reason we are successful. Everyone here knows that if our customers are not successful we are not successful and with that in mind, if I were gone tomorrow they would find someone else to help the customers. I have been here long enough to know that we work hard to help customers and do not generally ban people's accounts. It is also abnormal for us to ban an older account if you have a good payment history.

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I was reading this thread as something similar happened to me. I was sent an email from Godaddy that one of my domain is serving malicious content and I have 24 hours otherwise my domain will be suspended. I was talking to godaddy support agent after 13 hours and he assured that my domain won't be suspended but at that very moment I got an email that domain is now permanently suspended.

After a number of phone calls and support tickets, instead of exactly telling me the reason of suspension, they closed my account and other 14 domains were repossessed by Godaddy now.

Is there anything I can do to get those domains back ?

Note that i was not provided any evidence of malicious content on my website, I even have confirmation from my hosting that everything was clear but still I lost all my domains and have a permanently closed account now.

Good Luck. They did something similar to me which they couldn't justify to me. It took 5 appeals before they conceded the point. There was never any appeal allowed and no apology after they conceded. With about 360 domains in my account awaiting 60 days to transfer away. It probably would have bankrupted me. To this day I don't know why they took their action. It is enough to put you off GoDaddy for LIFE. There are a lot better registrars than GoDaddy to use. I have never really understood this herd instinct about using GoDaddy for domains AND hosting.

@stub Can you please let me know how exactly you got your account back? In my case support agents are helpless and I am not getting any response from the provided email address.

Well I had an account manager at the time, but it seemed to me that he was much down the pecking ladder compared to the forces at work who had decided to take my account and domains away. You should PM Joe Styler and get a conversation going with him. He will be honest with you, even if he toes the company line. You have a big hill to climb. The claims against you are not always clearly defined, so you are going to have to "imagine" every scenario which may have caused them to think that you deserve this punishment. I can tell you that by my last claim, my confidence of winning was probably below 20%. But you have to keep going even when they say the decision is final.

On a more broader note. If you had not had your hosting with the same company as your domains, it is unlikely that you would be in this position today. You, EVERYBODY, should ALWAYS separate the companies doing your domain registration and hosting. GoDaddy are legendary at giving you 24hrs, on the weekend, to fix a problem, or your account is toast. They certainly feel they are in the right, all the time. And express their position forcefully. Which you should expect. I don't use GoDaddy today apart from their expiring auctions. I don't trust their decision making. Because if I wasn't 1000% dedicated to being right, I would have lost 360 domains and my GoDaddy account. And probably I would not be a domainer today.

the last 3 domains bought, were all at godaddy

All were transferred away

I didnt need this thread. If you did, under rock.

@stub thanks for the details.

I don't use Godaddy for hosting, still their claim of serving malicious content was surprising for me.

I even sent them confirmation from from my hosting that everything was clean but as you must have known they don't even consider replying customer once they close account.

I hope @Joe Styler can do some magic for me as well.

Best of luck. I didn't realize that GoDaddy now do this for domains not hosted by them. That seems like a new nuance to me.

Anyone, using Godaddy for domains must read this thread before choosing them. I lost all of my domains, so be very cautious !!!

https://www.namepros.com/threads/godaddy-closed-account-repossessed-15-domains.1244543/page-2