What to do if buyer purchases domain, but after transfer realizes its not what they want?

RGkiiing · Jan 19, 2017

Example, i offer ABC.com and buyer pays and receives the domain

After transfer buyer thought they were getting ABCD.com

I always said ABC.com, even in the email subject line and the invoice so there was no trickery/scam on my part. Return the money?

WhoaDomain.com · Jan 19, 2017

Send reply

"Refund granted contingent on buyer admitting stupidity."

Kuffy · Jan 19, 2017

I guess the question is - are you likely to get more for the name if you resell it?

If the guy is reasonable, I'd suggest that you buy it back less a handling fee because of the renewals. If the guy is difficult, then tell him "tough - you should read the mail".

RGkiiing · Jan 19, 2017

Kuffy said:
I guess the question is - are you likely to get more for the name if you resell it?

If the guy is reasonable, I'd suggest that you buy it back less a handling fee because of the renewals. If the guy is difficult, then tell him "tough - you should read the mail".

he is a cool guy.. but i never mislead or anything so it was pretty clear what i was offering, im no shane bellone

DigiNames · Jan 19, 2017

If you were selling a name like lnternet.com (LNTERNET.COM) or a look alike IDN or any other name that could easily be confused, I think you might want to give the buyer a refund and take the name back. If it is an obvious difference and the buyer didn't pay attention then I think you are within your right to say "I am sorry to hear that you made a mistake, but the sale is final."

I usually err on the side of being too nice and giving others the benefit of the doubt in these types of situations. I don't want someone to bad mouth me or try to ruin my reputation over a single sale gone awry.

biggie · Jan 19, 2017

when you bid or backorder a name and win, then you're liable to pay

regardless to whether you checked the spelling or not

imo....

RGkiiing · Jan 19, 2017

thedomainster said:
If you were selling a name like lnternet.com (LNTERNET.COM) or a look alike IDN or any other name that could easily be confused, I think you might want to give the buyer a refund and take the name back. If it is an obvious difference and the buyer didn't pay attention then I think you are within your right to say "I am sorry to hear that you made a mistake, but the sale is final."

I usually err on the side of being too nice and giving others the benefit of the doubt in these types of situations. I don't want someone to bad mouth me or try to ruin my reputation over a single sale gone awry.

yup its an obvious difference.. theres 1 whole word missing, dont really know how he didnt notice.

That's the thing i dont wanna be rude to the enduser, but i wasnt misleading at any point

creataweb · Jan 19, 2017

If the deal is done and you didn't misrepresent, then the deal is done.

carob · Jan 19, 2017

No.

Sounds like they found something cheaper elsewhere.

No, no refund, all sales final.

RevolutionaryDomains · Jan 20, 2017

Sounds more like a case of buyer's remorse hiding behind a ridiculous excuse, IMO.

It makes no difference how cool someone might be, business is business. Out of principle alone you should charge him for wasting your time.

In the eyes of customer service, if you don't need the money, refund and move on. If you do need the money, respectfully decline the refund, citing all sales final. Tough spot either way.

...gl

Dondomainer · Jan 20, 2017

Automatic mode.

Yes sure..but not today, tomorrow.

Hypersot · Jan 20, 2017

Probably asking the obvious but,
is the name the buyer wants available?

carob · Jan 20, 2017

Hypersot said:
Probably asking the obvious but,
is the name the buyer wants available?

It sounds like it is 1 word longer - so they would need to pay extra for the extra word.

mad409 · Jan 20, 2017

Do what makes you feel right but I'd add a disclaimer next time in your email etc. that all sales are final.

RGkiiing · Jan 20, 2017

mad409 said:
Do what makes you feel right but I'd add a disclaimer next time in your email etc. that all sales are final.

there was a disclaimer on the invoice clear as day that said all sales are final. But never had someone say they didn't realize what they were buying.

carob said:
It sounds like it is 1 word longer - so they would need to pay extra for the extra word.

Lol I wish I had that extra word. Woulda charged even more.
Not the exact domain but a better example instead of abc.com would be me selling Miamimoving.com and buyer saying he wanted miamimovingtruck.com

carob · Jan 20, 2017

RGkiiing said:
there was a disclaimer on the invoice clear as day that said all sales are final. But never had someone say they didn't realize what they were buying.

DomainVP · Jan 20, 2017

This is a tough one indeed, good question; sorry that you are in this situation right now.

My gut was telling me to absolutely refund regardless of the situation, but after reading some posts it really made me think.

After an intense internal dialogue, I would just refund the persons money and move along.

It's the cost of doing intelligent business in a dumb world.

mad409 · Jan 20, 2017

RGkiiing said:
there was a disclaimer on the invoice clear as day that said all sales are final. But never had someone say they didn't realize what they were buying.

Then it is what it is, he bought the domain and point that out to him if he missed it.

Let him know he can still use the domain as a redirect if he wants to find something else.

You've done nothing wrong if it says all sales are final, period.

deez007 · Jan 20, 2017

I think essentially it boils down to doing the right thing.

Whilst you are under no obligation to refund his money based on you being transparent with him and he was the one that made the error. So you are fully entitled not to refund him,

However, at the end of the day, he has essentially received a product/item that he didn't/doesn't want. So he is not a "happy customer" even though it was not your fault... my idea of a successful transaction is when both the buyer and the seller walk away happy with the deal. Off course this is not always achievable but it is something we should always strive for, in my opinion.

In a case like this, if it was up to me I would refund.

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