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Namecheap: as slimy as the rest of 'em!

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Posting this as a heads up in case somebody doesn't know about some of Namecheap's behind-the scenes practices. They may not be as squeaky clean as you might think.

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a.) Namecheap won't allow you to see domains that expired from your account more than 27 days ago, unless you contact them asking for a list. However, you may have domains that expired earlier that can still be reactivated, so don't assume that they're lost! Unlike GoDaddy, where as of today (Jan 2) I can see my domains that expired as far back as 10/24, Namecheap will only show as far back as 12/7.


b.) Namecheap will tack on a $200 redemption fee in as few as 27 days after expiration, but only if they like your domain well enough. Some domains that expired even earlier won't have any redemption fee at all - simply pay the $10 to renew and you're golden. And to make matters worse, when they want your domain (and decide to charge a redemption fee to drastically increase their odds of keeping it), they change the whois to make it look like the domain is now owned by another individual (although apparently it's just "one of Namecheap's accounts"). In my example, my domain's whois was changed to the following no more than 28 days post expiration:

Registrant Name: T CLAYTON
Registrant Organization:
Registrant Street: REDACTED
Registrant City: SAN FRANCISCO
Registrant State/Province: CA
Registrant Postal Code: 94113
Registrant Country: US
Registrant Phone: +1.50895201xx
Registrant Email: [email protected]

The domain expired in December, and was already transferred away from my account before December had even ended (without any notification, naturally). Wouldn't it make sense that, if the domain is still redeemable, it might show up somewhere in my account - perhaps with my other recoverable domains? Don't you think that an honest company might indicate in the whois that Namecheap still has control of it, instead of hiding behind some "T Clayton" gmail account?

In comparison, GoDaddy charges an $80 redemption fee and gives you approximately 40 days after expiration to renew at the regular price. I forget the exact number, but it's a set number of days, and gives registrants about two extra weeks to renew vs. Namecheap.



Pretty slimy to me! It seems like Namecheap gets a lot more love around here than GoDaddy, which is ridiculous. They're too cheap to even offer phone support!

So in the end, **** Namecheap. Thankfully I don't even care about this particular domain; it's the principle of the matter.
 
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The views expressed on this page by users and staff are their own, not those of NamePros.
The domains I owed had expired but they kept the original registrations date of 2001, 2014, etc. I'm going to guess that's because they were renewed by a worker* at NameCheap.
This is exactly what I think.
 
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Some transparency is called for here.

@enetwork
 
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This happened to me too. My domain expired and I didn't receive any warning emails beforehand - just a single message after it had already expired. It was a secondary domain pointing to my website (akin to acme.net --> acme.com), and it took a few months before I noticed it was gone.

WHOIS showed the infamous T CLAYTON registrant from Redacted in San Francisco. Namecheap was squatting my domain, and even tried to sell it back at an exorbitant rate through an agent at Afternic.

I understand it's a free market out there and once a domain name expires, it's up for grabs by anyone. But Namecheap's practice here is ethically despicable. Given its role as custodian of domain names on behalf of its customers, I wouldn't be surprised if it's also legally questionable. There is a huge conflict of interest - don't notify the user of a pending expiry, then hijack it and flip for a profit. The way they move the domain around using "shell names" wreaks of fraud.

If anyone wants to lodge complaints with ICANN, file a class action lawsuit, etc. I would be on board.
 
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That is why i use and love name.com
I used to have my domains at godaddy, now they are all at name.com
 
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I tend to use my GoDaddy & GoDaddy reseller account for 99% of my domains, mainly cause since GoDaddy is the 800 lb Gorilla in the room in terms of registration numbers I figure it would be harder for some rogue employee to keep up with expiring domains as way too many to track compared to competitors. Rare that I drop anything though.

http://www.zillow.com/homedetails/30-Abbey-St-San-Francisco-CA-94114/15143800_zpid/
 
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I realise this is an old discussion, but just signed up to say this information helped me and saved me $200 on the redemption fee. Went to check my domain after 27 days and I'd forgotten to renew, to be fair to Namecheap they did send me multiple reminders.

I went onto customer service and was told it was in redemption and I had to pay. Whilst waiting I found this thread via the new email on my whois info. Same Clayton person and same address.

I disputed this and was able to renew for the normal fee - thanks guys.
 
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This happened to me today. Looked it up and found the T Clayton guy referenced here while I was in chat with them. I told them I'd transfer all of my domains elsewhere if they tried to extort the $200 from me and they waived the fee this "one time". (I had to be persistent, however.) I've been with them for years and never had this issue. I know I've let domains expire before, but I guess I never went this far. I am surprised at how short their redemption period is. I'm not a huge fan of GoDaddy either... transferred from them to namecheap several years back. I'm glad they waived the fee, but this is a good reminder to stay on top of things. Thanks for sharing your experiences here.
 
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The question is: this practice is legal?
 
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Some followup to my earlier post. Initially Namecheap suggested I try and buy back the domain from the new owner (who wanted $2500 for it, according to Afternic). This was a little infuriating since I saw through the scam and understood the owner was either Namecheap themselves or an affiliate in collusion with them (I'm looking at YOU Mr. "T Clayton").

I pushed back hard, informing them I own the trademark to the domain name, and threatened to initiate a UDRP complaint.

A couple weeks later they completed further "investigation into the matter" and confirmed there was a glitch in their system, which prevented my renewal notices from getting sent. They apologized and were now magically able to recover the domain for me at the standard renewal rate.

I'm glad I was able to reach a successful outcome, but still feel this is very sleazy behavior from an otherwise decent registrar.

If they're going to put our domains on the auction block when they expire, fair enough, but be transparent about it! And if nobody's bought them, do the courtesy of letting us have them back at regular price without all the game-playing.

Keep a sharp eye on your domains at Namecheap, and DON'T let them expire. DON'T rely on the email reminders. And if you do get caught in this scam, I wish you luck and suggest you keep escalating until they do right by you.

IMO GoDaddy's name is tarnished a bit in this too, since they own Afternic.
 
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:!: Exactly the same problem today with one of my best domains, apparently stolen by "t clayton"
Expired just few day ago, today I wanted to renew it and...WTF???? domain gone from my control panel and with different whois, the same damn "t clayton"

Contact Name : t clayton
Street : Redacted
City : San Francisco
State : CA
Postal Code : 94113
Country: US

All the whois info changed and with different nameservers. the domain was online parked showing adds..:!:

Urgently I've contacted Namecheap support and they said:

Chandru Balaji (Namecheap Support):It is very unfortunate that you are facing such a situation and we are sorry for that. Please be assured that the domain is not stolen and can be reinstated to your account.

I demanded an serious and reasonable explanation and they just said:

Chandru Balaji (Namecheap Support): I understand that you are very upset by the issue and I would feel the same if that happened to me. Kindly allow me five minutes to check the details.

Chandru Balaji (Namecheap Support): Unfortunately, we cannot tell you for sure weather the contact details were changed before expiration or were changed after the expiration and so we cannot provide the details about the Whois information without investigation.

Chandru Balaji (Namecheap Support): We will escalate the issue to our engineers and investigate further. Would you please let me know if you would like to restore the domains?

Now I have the control again of my domain. but certainly there is a very serious problem in Namecheap with shaddy practices. very disappointed, upset and worried now with this company..

That "Fu**ing "T Clayton" work in Namecheap and is trying to stole domains then? or what the hell is going on there? :!:
Who is T Clayton, one of my domains same thing happend, is this just a way to get people to pay $200 which is an inflated redemption.

27 days or whatever they provide is a lot less than many other companies, and charging 2-3 redemption, I would take my business elsewhere. Right or Wrong, things happen, delays occur, but to charge 2-3x the industry standard, on a short redemption window, I got better places to take my domains.
 
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Bearing in mind the posts above, I was surprised to see this:

"the redemption fee is quite high. It is set by our upstream Registrar and Domain Registry, that is why we are unable to waive it"
support/knowledgebase/article.aspx/1420/2207/why-is-the-redemption-fee-so-high


Also, in case it's of interest:

".COM.AU, .NET.AU, .ORG.AU, .CH, .ES, .FR, .LI, .PE, .SG
, .COM.SG TLDs must be renewed 12 days prior to the actual expiration date. ....
.DE or .EU TLDs can be renewed manually or auto-renewed not later than 5 days before expiry. ...
If your domain is .CM, please make sure to renew it before the actual expiration date. These domains do not enter a "redemption stage" "
namecheap.com/support/knowledgebase/article.aspx/9916/2207/tlds-grace-periods
 
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all registries are dirty , no clean hands anywhere :xf.smile:
 
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