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Anyone tried Netregistry to backorder domain, so amazing...

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Recently I try to backorder a domain in netregistry, they didn't catch it.
But to my surprise, their Customer Service Representative told me they will keep my money if your backorder service failed......it's so amazing...
 
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Yes, I'm afraid they charge in advance and it is for a one time attempt to catch the drop. It's sucky. I found out too late as well
 
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