Dropcatch.com stole my backordered domain !?!

ITCorp · Jun 6, 2016

I backordered a domain using the dropcatch.com service

the domain was caught by them

suddenly they removed my backorder from history after they caught the domain i was the only bidder

Also they wrote ""Lost - Partner"" which is a new status its either caught - missed or auction

So be warned if they like your domain they will steal it from you !!!

i think in few days i will see the domain listed in hugedomains.com forsale

Shame on you Dropcatch i thought its an honest service like NameJet.com

not only they spy on you they will take your domain if they like it

there was zero backorder on this domain and i added my backorder 5 minutes before dead time

never give this company your hard searched names again they will stole it from you

Very unprofessional company will never use again

imadoer · Jun 6, 2016

This happens when you use their discount club. I don't use it there's no point anything of value huge domains with steal. The only way around this is to use other backorder services or fork out the 59 bucks for thier better service

ITCorp · Jun 6, 2016

imadoer said:
This happens when you use their discount club. I don't use it there's no point anything of value huge domains with steal. The only way around this is to use other backorder services or fork out the 59 bucks for thier better service

they never stated that when i signed up for their discount club

also they should not compete with bidders like they do in auctions too

they won a $20 domain and lost a customer with many domains that i will transfer on renewal time

very stupid business approach Godaddy once competed with customers in their auction listings later they gave up this habit at the end when they discovered they actually lose customers who are unhappy and mad at them.

infosec3 · Jun 6, 2016

ITCorp said:
they never stated that when i signed up for their discount club

Actually, this is something they had disclosed before. My exact thinking when I first saw their statement about getting the domain backordered to their "partners" instead of the person who backordered it was: "I will never get anything of value if I use the discount club", just as imadoer states. To me, it makes very little sense to use this discount option.

Acroplex · Jun 7, 2016

PM me the domain that was involved.

BrandClub.com · Jun 7, 2016

ITCorp said:
I backordered a domain using the dropcatch.com service

the domain was caught by them

suddenly they removed my backorder from history after they caught the domain i was the only bidder

Also they wrote ""Lost - Partner"" which is a new status its either caught - missed or auction

So be warned if they like your domain they will steal it from you !!!

i think in few days i will see the domain listed in hugedomains.com forsale

Shame on you Dropcatch i thought its an honest service like NameJet.com

not only they spy on you they will take your domain if they like it

there was zero backorder on this domain and i added my backorder 5 minutes before dead time

never give this company your hard searched names again they will stole it from you

Very unprofessional company will never use again

Same thing happen to us. Few days later the domain was listed at HugeDomains.com

Acroplex · Jun 7, 2016

PM me the domain and circumstances, plus what DropCatch said in the case.

Name Trader · Jun 7, 2016

This will happen all day long, forever, if you use their discount service. I'm sure it's in their ToS. As @imadoer stated above. Caveat Emptor.

Keith · Jun 7, 2016

This isn't a first. Email them and explain the situation. They should move the domain to you. This has been the case in the past...

varyemez · Jun 7, 2016

I have same problem 5-6 times. If they like your domain, they give it to hugedomains.com

DropCatch Support · Jun 8, 2016

Backorders placed through DropCatch are set up to prioritize our customers, which is why regular priced backorder always take priority over discount club and partner backorders, however the discount club backorders have last priority. This means that any regular or partner backorders are honored first. Additionally, all partner backorders are subject to the same cut off time as all standard and discount club backorders, and partners are not eligible to participate in auctions.

DropCatch does not provide any backorder information on domains, so you cannot know what domains were backorder through our platform by other users and this extends to partners. This is done to protect our customer’s backorder selections. Furthermore, we do not use your backorder data for any other purpose than attempting to capture the domain name for you. The partner backorder list is subject to the same time cut off and limitations as any other account, meaning they must have daily backorders submitted by 11:45 AM MST, and have no knowledge of any backorders placed by other users. Regular backorders always take priority over partner backorders and discount club backorders, and is a great tool to use if you really want the domain name.

The Discount Club is a widely utilized tool with in the DropCatch platform for securing domains for a variety of reasons, enabling you the ability to name your own price [$15-$58], to ensure you aren’t paying a penny more than you want to on that domain. For full priority information on our Discount Club back order, check out our blog!

I am sorry to hear you did not have a good first experience with us, however, we are always happy to work with users to the best of our abilities to ensure you are receiving the best experience you can, so please reach out in the future, and let us know what we can do better. While we may not be able to change how a current backorder turned out, we appreciate customer feedback! If you have any questions about regular or discount club backorders, we are happy to answer them for you!

Neophyte · Sep 12, 2016

I backordered backplane.org and 3 others through DropCatch.com with their promotional rate yesterday. Whois records show that DropCatch did, in fact, catch the domains, but I received notification that they "missed" catching the domains, so I received nothing. What's going on?

varyemez · Sep 12, 2016

Dropcatch discount program is very very bad. They use your backorders for their partner. If you want to receive your backorder for under $59 you can use pheenix, dynadot. Dropcatch gives your backorder to hugedomains.

Domain Lead Finder · Sep 12, 2016

They did not steal your domain name. If you want to place a regular back order like with Snap you have to pay the full price. If you want to place a discount back order then regular back orders and partners will beat you to the domain. You get what you pay for.

JBubba · Sep 12, 2016

@nohbdyduzitbett

There was actually an error with the .ORG Registry (PIR) yesterday for all dropped domains on 09/11/2016. The registry is working on getting this fixed, and we have updated all .org backorders in DropCatch to not state "missed", they are just unknown at this point.

Essentially, the registry did not award the domains to the registrars, so we are unable to manage them. Once they get these domains placed with the proper registrars, we will be able to award them to customers and start auctions if necessary. I will update this thread when that happens, but we are simply waiting on PIR at this point.

E-Promote · Sep 13, 2016

Kudos to those that are on the ball (especially before DC itself commented) and wake up! to those that are not.

#1 reason to dislike retail sales: Victim mentality based in ignorance.

JBubba · Sep 13, 2016

PIR has corrected this issue, and all domains were properly awarded. All .ORG domains that had a single backorder on them have been placed into each appropriate user's cart, and auctions for .ORG domains will last for 3 days from today. If there are any further questions regarding this, you may always reach us at [email protected].

Thank you all for your patience and understanding!

Neophyte · Sep 13, 2016

JBubba said:
PIR has corrected this issue, and all domains were properly awarded. All .ORG domains that had a single backorder on them have been placed into each appropriate user's cart, and auctions for .ORG domains will last for 3 days from today. If there are any further questions regarding this, you may always reach us at [email protected].

Thank you all for your patience and understanding!

Issue resolved, thanks!

Charley · Sep 23, 2016

Why don't you have bitcoin as payment?

DropCatch Support said:
Backorders placed through DropCatch are set up to prioritize our customers, which is why regular priced backorder always take priority over discount club and partner backorders, however the discount club backorders have last priority. This means that any regular or partner backorders are honored first. Additionally, all partner backorders are subject to the same cut off time as all standard and discount club backorders, and partners are not eligible to participate in auctions.

DropCatch does not provide any backorder information on domains, so you cannot know what domains were backorder through our platform by other users and this extends to partners. This is done to protect our customer’s backorder selections. Furthermore, we do not use your backorder data for any other purpose than attempting to capture the domain name for you. The partner backorder list is subject to the same time cut off and limitations as any other account, meaning they must have daily backorders submitted by 11:45 AM MST, and have no knowledge of any backorders placed by other users. Regular backorders always take priority over partner backorders and discount club backorders, and is a great tool to use if you really want the domain name.

The Discount Club is a widely utilized tool with in the DropCatch platform for securing domains for a variety of reasons, enabling you the ability to name your own price [$15-$58], to ensure you aren’t paying a penny more than you want to on that domain. For full priority information on our Discount Club back order, check out our blog!

I am sorry to hear you did not have a good first experience with us, however, we are always happy to work with users to the best of our abilities to ensure you are receiving the best experience you can, so please reach out in the future, and let us know what we can do better. While we may not be able to change how a current backorder turned out, we appreciate customer feedback! If you have any questions about regular or discount club backorders, we are happy to answer them for you!

pokainc · Dec 25, 2016

This "lost-partner" thing just happened to one of my backorders today...

Name Trader · Dec 26, 2016

Dupe post.

unmark · Mar 25, 2017

Yesterday few of domains that I had in DropCatch Discount Club were caught by DropCatch and are now with HugeDomains. If I check WHOIS, it clearly says: "This domain was caught by DropCatch.com".
In my DC dashboard it dispalys "Lost - Partner" and when I click on the domain, a DC page comes up that says "This domain is currently available on HugeDomains.com".
But it's not there yet, I think it takes like 3-5 days or so.
My other domains that went though the same routine and were caught by DropCatch a week or so ago (still under "Lost - Partner" thing) are now with HugeDomains. Dispalyed there nicely and clearly.

Psychedelic.us · Mar 25, 2017

imadoer said:
This happens when you use their discount club. I don't use it there's no point anything of value huge domains with steal. The only way around this is to use other backorder services or fork out the 59 bucks for thier better service

Agreed. SnapNames did the same thing to me a few years ago

urlurl · Mar 25, 2017

does huge domains own drop catch?

Name Trader · Mar 25, 2017

unmark said:
Yesterday few of domains that I had in DropCatch Discount Club were caught by DropCatch and are now with HugeDomains. If I check WHOIS, it clearly says: "This domain was caught by DropCatch.com".
In my DC dashboard it dispalys "Lost - Partner" and when I click on the domain, a DC page comes up that says "This domain is currently available on HugeDomains.com".
But it's not there yet, I think it takes like 3-5 days or so.
My other domains that went though the same routine and were caught by DropCatch a week or so ago (still under "Lost - Partner" thing) are now with HugeDomains. Dispalyed there nicely and clearly.

You obviously haven't read DropCatch's ToS. It clearly states there that a Discount Club backorder doesn't protect you from the ravages of their affiliates. Namely Huge Domains. You need to use a full priced backorder in order to prevent any of the DropCatch/HugeDomains group of companies from going after your drop catches. There's one born every minute. If you don't read their ToS, even God himself can't help you.

They have clearly outlined their policy in their post above.

Dropcatch.com stole my backordered domain !?!

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