Pheenix.com - Drop Catching Service - Please Share Your Experiences

Neophyte · Apr 28, 2013

I just signed up with Pheenix.com, a new drop catching service by the owners for FreshDrop, and would like to know your experience with them. Has anyone won a domain with them? Any issues in getting the domains put in your name/in your account?

Name Trader · Feb 11, 2016

spaceistheplace said:
I have recently placed a backorder via them few hours before the drop. The domain was not in the auction or anything. It was both available via namejet, snapnames and pheenix.

Some hours after the drop i see that they caught the domain and it is registered through their affiliated company "Charlemagne 888, LLC". The affiliation is evident at Internic registar list which returns the following:

Charlemagne 888, LLC
2967 Michelson Dr Suite G489
Irvine CA 92612
United States
+1 949.500.1700
tan@pheenix . com

At the same time the domain does not show in my account as caught. I have opened a support ticket but there is no reply. This really does not look good. What are they trying to do? Does this mean they have hijacked the domain i was trying to get? Is Pheenix a fraud?

Domain Status: inactive
Domain Status: serverTransferProhibited
Domain Status: addPeriod

Pheenix take longer than most of the others to update their whois and account records. Usually I find it to be about 4hrs or so, The other issue would be if your bid as Gold or Super Saver. If your bid was Super Saver you would be outbid by a Gold bid. See my post above on page 10.

Name Trader · Feb 11, 2016

LucidDomains said:
Just paid $29.

Could you elaborate?

LucidDomains · Feb 11, 2016

I just got a domain from them and paid $29. It was the minimum bid. I'm happy with that though. Not sure if $29 is their new minimum for "Fire" domains.

Name Trader · Feb 11, 2016

LucidDomains said:
I just got a domain from them and paid $29. It was the minimum bid. I'm happy with that though. Not sure if $29 is their new minimum for "Fire" domains.

Could you explain further or point us to Pheenix's explanation about Fire Bids. They have nothing about it on their website.

LucidDomains · Feb 11, 2016

stub said:
Could you explain further or point us to Pheenix's explanation about Fire Bids. They have nothing about it on their website.

Sorry bud, I don't know myself. I don't know how they determine which domains are HOT or which ones are FIRE.

It seems inconvenient to switch between the tabs and run the search on each tab again.

Sorry I'm not more helpful on this. I think it's my first Pheenix domain acquisition.

Name Trader · Feb 11, 2016

@LucidDomains - I think you just bid in one of their regular auctions and was lucky enough not to get outbid.

spaceistheplace · Feb 12, 2016

stub said:
Pheenix take longer than most of the others to update their whois and account records. Usually I find it to be about 4hrs or so, The other issue would be if your bid as Gold or Super Saver. If your bid was Super Saver you would be outbid by a Gold bid. See my post above on page 10.

Yes, you are right, it just got fixed, all fine.

Tytus · Feb 17, 2016

they almost never catch anything. I've tried them 20 times so far and they only caught a domain 1 time.

ApeXX · May 26, 2016

Just wanted to share my story from a different thread. I backordered 5 domains today and 2 were available to hand register 3-4 hours after the drop. If you catch a domain on Pheenix, you probably could have just hand registered it.

Name Trader · May 26, 2016

I figure the $5 extra I pay over handreg is worth the time saved, personally, when that happens. However they still capture some good names. So I'll still keep using them.

RozasMD · May 26, 2016

ApeXX said:
Just wanted to share my story from a different thread. I backordered 5 domains today and 2 were available to hand register 3-4 hours after the drop. If you catch a domain on Pheenix, you probably could have just hand registered it.

From time to time I try to hand reg as close to drop time as possible some dropped name I consider might worth a try only if bought really cheap. It's not very unusual I find myself beaten by Pheenix (cheap backorder for not so great domains, I guess, so maybe the competition for it is just Pheenix and me

).

My success rate with Pheenix backorder is not too high though, but the price is quite reasonable.

ApeXX · May 26, 2016

stub said:
I figure the $5 extra I pay over handreg is worth the time saved, personally, when that happens. However they still capture some good names. So I'll still keep using them.

Fair enough. I personally don't see the value, but maybe I'm just cheap.

The way I see it if Pheenix grabs any good names they'll go to auction. Not much of a point in putting in the backorder for those anyway.

Soofi · May 26, 2016

Pheenix is slowly dying dropcatching death, and only good for their chinese name auctions

PAINC · Sep 12, 2016

Right now.. Worst experience. I just want to get in contact with them. Tried a long time now.
I broke my phone and I got 2-FA security. OK, sure tickets. I understand that. But maybe send an email if they respond, not just end the ticket.

Don't know. Got 350 dollar so not that much but still... I still would like my domains.
Right now I want to say alot of things I usually don't.

gorilla_bob · Oct 29, 2016

PAINC,

Please IM us your account details and we will look into this. In addition, you can always contact [email protected] and they will help you.

Bob

Soofi · Oct 29, 2016

gorilla_bob said:
PAINC,

Please IM us your account details and we will look into this. In addition, you can always contact [email protected] and they will help you.

Bob

Bob, increase your resources and dropcatch more/better names bud.

davidc1 · Nov 3, 2016

Pheenix was nice years ago but now they catch near to nothing except .org.
As DC is now on .org, it seems difficult for them...

Name Trader · Nov 3, 2016

ApeXX said:
Just wanted to share my story from a different thread. I backordered 5 domains today and 2 were available to hand register 3-4 hours after the drop. If you catch a domain on Pheenix, you probably could have just hand registered it.

I've been using them quite heavily for the last year to capture between 0-3 domains/day. I experienced this for the first time the other day. See here https://www.namepros.com/threads/strategy-for-expiring-deleting-domains.878648/page-4#post-5814033

Asfas1000 · Nov 3, 2016

In that sense anyone can start a dropcatching service, collect backorders and handreg anything that is available after the drops and charge $25-$30.

Is there any good BO service for lower-end domains ? (less than $60, more like $20)

golan · Nov 6, 2016

Asfas1000 said:
Is there any good BO service for lower-end domains ? (less than $60, more like $20)

Discount Club by DropCatch are good. But if someone else wants your chosen domain and is willing to backorder it for a bigger price, you loose.

BOBAH · Nov 12, 2016

Pheenix catch almost all of the liquid domains. i cannot catch anything! i hate them

Arca · Dec 16, 2016

Pheenix just "caught" a domain for me, 5 days after it dropped. The domain dropped on December 11. I checked WHOIS, and it was registered by Pheenix today, December 16. It took them 5 days to be able to register the name after it dropped, and I've been charged $29 for a name that has been available to hand-register for $9 for the past 5 days... They really have no shame in how they conduct their business (regging a name 5 days after it drops can hardly be called a "drop-catching" service and it is certainly not worth $29, when I could have done it for $9 myself, five days ago).

davidc1 · Dec 16, 2016

Arca said:
Pheenix just "caught" a domain for me, 5 days after it dropped. The domain dropped on December 11. I checked WHOIS, and it was registered by Pheenix today, December 16. It took them 5 days to be able to register the name after it dropped, and I've been charged $29 for a name that has been available to hand-register for $9 for the past 5 days... They really have no shame in how they conduct their business (regging a name 5 days after it drops can hardly be called a "drop-catching" service and it is certainly not worth $29, when I could have done it for $9 myself, five days ago).

tasting and redrop maybe ?

Arca · Dec 16, 2016

That might be the case, but if so, they are still unreasonably slow. Just did a bulk availability look-up of my recent backorders, and one of the names are sitting there unregistered. Wonder why they didn't register that one too while they were at it, so that they could charge me another $29 for a hand-registrable name.

davidc1 · Dec 16, 2016

Pheenix was good when they launch their service as it was first come first serve, support was very good, but it was years ago...

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